G5 Wi-Fi Gateway support

Interactive manual

G5 Wi-Fi Gateway

Connect your G5 gateway to the TTLock app and your 2.4 GHz or 5 GHz Wi-Fi network, understand the status light and remove the gateway when you need to — with illustrated instructions and help at each stage.

Manual version
V26.1
Correct app
TTLock
Wi-Fi network
2.4 GHz or 5 GHz
Use the TTLock app

Add the G5 in TTLock — look for this logo in the app store, then choose + → G5 (WI-FI) in the app. Use a 2.4 GHz or 5 GHz Wi-Fi network for setup.

TTLock for Android TTLock for iPhone
Step-by-step instructions Fix a problem Download PDF

Step by step

Set up & use your G5

Start with the light guide, then add the gateway in TTLock. Use the removal guide only when you want to delete a gateway. Tick steps as you go; your progress is saved on this device.

Troubleshooting

Fix a problem

Check the indicator, the app and the network details against the G5 instructions. If these checks do not resolve the issue, send us the details using a support email below.

Need more help?

Email us — we'll help

Pick the closest match below. Each email is pre-written with everything our support team needs to solve it fast — open it in your mail app, fill in the blanks and press send.

Still stuck?

Before contacting support, please collect:

  • Your order number and gateway model (G5)
  • Phone model and TTLock app version
  • The light colour and whether it is steady or flashing
  • Whether the selected Wi-Fi network is 2.4 GHz or 5 GHz
  • A screenshot of the step or error where you need help — hide passwords
Email Blusafe supportUse a pre-written email

Or write to us directly at enquiries@blusafesolutions.co.uk

Related lock manuals

Check your lock’s instructions and accessory compatibility before setup.