Yunity support

Interactive manual

Yunity

Fit the euro cylinder and panels, set up the Tuya Smart app, add passcodes and fingerprints, share temporary access and pair the Wi-Fi bridge for remote control — then fix the most common setup issues without opening the PDF.

Manual version
V2026.1
Recommended app
Tuya Smart
Install time
90–120 minutes
  • Fingerprint
  • Passcode
  • App unlock
  • Remote unlock*
  • Mechanical key

*Remote unlock, voice control and remote codes need the Wi-Fi Bridge Gateway.

Tuya-based lock — use the Tuya Smart app

Yunity runs on the Tuya platform. We recommend the Tuya Smart app for Android and iPhone — look for this logo in the app store. The Blusafe Smart and Smart Life apps also work — they are the same platform. Every passcode and fingerprint is created in the app, so pair the lock and set the door opening direction before adding access methods.

Step by step

Install & set up

Work through each task in order — door and cylinder first, then panels, batteries, app and access methods. Tick the steps as you go; your progress is saved on this device.

Troubleshooting

Fix a problem

Most Yunity faults come down to the door opening direction, the tail bar length or pairing-mode mistakes — not a faulty lock. Keep the door open while you diagnose.

Need more help?

Email us — we'll help

Pick the closest match below. Each email is pre-written with everything our support team needs to solve it fast — open it in your mail app, fill in the blanks and press send.

Still stuck?

Before contacting support, please collect:

  • Order number, lock model (B2713) and which app you used (Tuya Smart / Smart Life)
  • Battery type and charge level, plus a photo of the outside & inside panels
  • A short video of the issue with the door open
  • An app screenshot and whether app unlock works

Or write to us directly at enquiries@blusafesolutions.co.uk