Gå til indhold
Hjem
Hjem
Om os
Produkter
Produkter
Mirage - Fingerprint hængelåse
Breeze - Indvendigt dørhåndtag
Udvendige dørhåndtag
Udvendige dørhåndtag
Apollo - Udvendigt dørhåndtag
Origin Smart - Udvendigt dørhåndtag
Infinity Smart - Udvendigt dørhåndtag
Contour - Udvendigt dørhåndtag
Cloud - Ekstern Deadbolt
Yunity - Ekstern Pull Escutcheon
Butik
Blogs
Støtte
Støtte
Sådan laver du videoer
Installationsservice
Manualer og specifikationer
FAQ'er
Kompatibilitetskontrol
Kontakte
Kontakte
Live Chat
Kontakt os
Bliv forhandler
Land/område
Østrig | EUR €
Søg
Storbritannien
GBP £
USA
USD $
Belgien
EUR €
Bulgarien
BGN лв.
Canada
CAD $
Cypern
EUR €
Danmark
DKK kr.
Estland
EUR €
Finland
EUR €
Frankrig
EUR €
Grækenland
EUR €
Holland (Nederlandene)
EUR €
Irland
EUR €
Italien
EUR €
Kroatien
EUR €
Letland
EUR €
Litauen
EUR €
Luxembourg
EUR €
Malta
EUR €
Østrig
EUR €
Polen
PLN zł
Portugal
EUR €
Rumænien
RON Lei
Slovakiet
EUR €
Slovenien
EUR €
Spanien
EUR €
Storbritannien
GBP £
Sverige
SEK kr
Tjekkiet
CZK Kč
Tyskland
EUR €
USA
USD $
Ungarn
HUF Ft
Sprog
Dansk
English
Nederlands
Español
Deutsch
Français
Italiano
Polski
Svenska
Ελληνικά
Português (portugal)
Українська
Română
Türkçe
繁體中文
日本語
한국어
Dansk
Suomi
العربية
Facebook
Instagram
YouTube
Hjem
Om os
Produkter
Mirage - Fingerprint hængelåse
Breeze - Indvendigt dørhåndtag
Udvendige dørhåndtag
Apollo - Udvendigt dørhåndtag
Origin Smart - Udvendigt dørhåndtag
Infinity Smart - Udvendigt dørhåndtag
Contour - Udvendigt dørhåndtag
Cloud - Ekstern Deadbolt
Yunity - Ekstern Pull Escutcheon
Butik
Blogs
Støtte
Sådan laver du videoer
Installationsservice
Manualer og specifikationer
FAQ'er
Kompatibilitetskontrol
Kontakte
Live Chat
Kontakt os
Bliv forhandler
Land/område
Østrig | EUR €
Søg
Storbritannien
GBP £
USA
USD $
Belgien
EUR €
Bulgarien
BGN лв.
Canada
CAD $
Cypern
EUR €
Danmark
DKK kr.
Estland
EUR €
Finland
EUR €
Frankrig
EUR €
Grækenland
EUR €
Holland (Nederlandene)
EUR €
Irland
EUR €
Italien
EUR €
Kroatien
EUR €
Letland
EUR €
Litauen
EUR €
Luxembourg
EUR €
Malta
EUR €
Østrig
EUR €
Polen
PLN zł
Portugal
EUR €
Rumænien
RON Lei
Slovakiet
EUR €
Slovenien
EUR €
Spanien
EUR €
Storbritannien
GBP £
Sverige
SEK kr
Tjekkiet
CZK Kč
Tyskland
EUR €
USA
USD $
Ungarn
HUF Ft
Sprog
Dansk
English
Nederlands
Español
Deutsch
Français
Italiano
Polski
Svenska
Ελληνικά
Português (portugal)
Українська
Română
Türkçe
繁體中文
日本語
한국어
Dansk
Suomi
العربية
Søg
Indkøbskurv
Varen er lagt i indkøbskurven
Se indkøbskurv
Gå til betaling
Tilbage til butikken
</div> </div> </section> </main> <!-- BEGIN sections: footer-group --> <section id="shopify-section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91" class="shopify-section shopify-section-group-footer-group section"><link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-newsletter.css?v=4727253280200485261744296825" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/newsletter-section.css?v=62410470717655853621744296826" rel="stylesheet" type="text/css" media="all" /> <style data-shopify>.section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 30px; padding-bottom: 39px; } @media screen and (min-width: 750px) { .section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 40px; padding-bottom: 52px; } }</style><div class="newsletter center "> <div class="newsletter__wrapper color-scheme-1 gradient content-container isolate content-container--full-width section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding"><h2 class="inline-richtext h2 scroll-trigger animate--slide-in" data-cascade style="--animation-order: 1;" > BLUSAFE OPDATERINGER </h2><div class="newsletter__subheading rte scroll-trigger animate--slide-in" data-cascade style="--animation-order: 2;" > <p>Indtast din e-mailadresse for at modtage information om nye produkter, tilbud og Blusafe-opdateringer! Vi sørger for kun at sende meningsfuldt indhold, så du skal ikke bekymre dig om at modtage spam!</p> </div><div > <form method="post" action="/da/contact#contact_form" id="contact_form" accept-charset="UTF-8" class="newsletter-form"><input type="hidden" name="form_type" value="customer" /><input type="hidden" name="utf8" value="✓" /> <input type="hidden" name="contact[tags]" value="newsletter"> <div class="newsletter-form__field-wrapper scroll-trigger animate--slide-in" data-cascade style="--animation-order: 3;" > <div class="field"> <input id="NewsletterForm--sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91" type="email" name="contact[email]" class="field__input" value="" aria-required="true" autocorrect="off" autocapitalize="off" autocomplete="email" placeholder="Mail" required > <label class="field__label" for="NewsletterForm--sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91"> Mail </label> <button type="submit" class="newsletter-form__button field__button" name="commit" id="Subscribe" aria-label="Abonner" > <span class="svg-wrapper"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-arrow" viewBox="0 0 14 10"><path fill="currentColor" fill-rule="evenodd" d="M8.537.808a.5.5 0 0 1 .817-.162l4 4a.5.5 0 0 1 0 .708l-4 4a.5.5 0 1 1-.708-.708L11.793 5.5H1a.5.5 0 0 1 0-1h10.793L8.646 1.354a.5.5 0 0 1-.109-.546" clip-rule="evenodd"/></svg> </span> </button> </div></div></form> </div></div> </div> </section><div id="shopify-section-sections--24837475074423__footer" class="shopify-section shopify-section-group-footer-group"> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/section-footer.css?v=60318643098753476351744296826" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-newsletter.css?v=4727253280200485261744296825" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-list-menu.css?v=151968516119678728991744296824" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-list-payment.css?v=69253961410771838501744296825" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-list-social.css?v=35792976012981934991744296825" rel="stylesheet" type="text/css" media="all" /> <style data-shopify>.footer { margin-top: 27px; } .section-sections--24837475074423__footer-padding { padding-top: 27px; padding-bottom: 27px; } @media screen and (min-width: 750px) { .footer { margin-top: 36px; } .section-sections--24837475074423__footer-padding { padding-top: 36px; padding-bottom: 36px; } }</style><footer class="footer color-scheme-1 gradient section-sections--24837475074423__footer-padding"><div class="footer__content-top page-width"><div class="footer__blocks-wrapper grid grid--1-col grid--2-col grid--4-col-tablet scroll-trigger animate--slide-in" data-cascade ><div class="footer-block grid__item scroll-trigger animate--slide-in" data-cascade style="--animation-order: 1;" ><h2 class="footer-block__heading inline-richtext">Selskab</h2><div class="footer-block__details-content rte"> <p><a href="/da/pages/about-us" title="Om os">Om os</a></p><p><a href="/da/blogs/news" title="Nyheder" >Blogs</a></p> </div></div><div class="footer-block grid__item scroll-trigger animate--slide-in" data-cascade style="--animation-order: 2;" ><h2 class="footer-block__heading inline-richtext">Produkter</h2><div class="footer-block__details-content rte"> <p><a href="/da/pages/mirage" title="Mirage">Hængelåse</a></p><p><a href="/da/pages/breeze" title="Breeze">Indvendige døre< /a></p><p><a href="/da/collections/smart-entry-door-locks" title="Smart Entry Door Locks">Udvendige døre</a></p><p><a href="/da/collections" title="Alle samlinger">Shop</a></p> </div></div><div class="footer-block grid__item scroll-trigger animate--slide-in" data-cascade style="--animation-order: 3;" ><h2 class="footer-block__heading inline-richtext">Kunder</h2><div class="footer-block__details-content rte"> <p><a href="/da/pages/how-to-videos" title="How To Video's">How To Videos</a></p><p><a href="/da/pages/manuals" title ="Manual's">Download manualer</a></p><p><a href="/da/pages/faqs" title="FAQ's">Ofte stillede spørgsmål</a></p><p><a href="/da/pages/contact" title="Contact">Kontakt os</a></p><p><a href="/da/pages/compatibility-checker" title="Compatibility Checker">Kompatibilitetstjek</a> </p><p><a href="/da/pages/live-chat" title="Live Chat">Livechat</a></p> </div></div><div class="footer-block grid__item scroll-trigger animate--slide-in" data-cascade style="--animation-order: 4;" ><h2 class="footer-block__heading inline-richtext">Politikker</h2><div class="footer-block__details-content rte"> <p><a href="/da/pages/privacy-policy" title="Privatlivspolitik">Privatlivspolitik</a></p><p><a href="/da/pages/cookie-policy" title=" Cookiepolitik">Cookiepolitik</a></p><p><a href="/da/pages/delivery-returns" title="Levering og returnering">Levering og returnering </a></p><p ><a href="/da/pages/warranty" title="Warranty">Garanti</a></p><p><a href="/da/pages/blusafe-vulnerability-discovery-and-disclosure-procedures" title="Sårbarhed Opdagelses- og offentliggørelsesprocedurer">Sårbarhedsprocedurer</a></p><p><a href="/da/pages/security-updates" title="Sikkerhed Opdateringer">Sikkerhedsopdateringer</a></p> </div></div></div><div class="footer-block--newsletter scroll-trigger animate--slide-in" data-cascade > <ul class="list-unstyled list-social footer__list-social" role="list"><li class="list-social__item"> <a href="https://www.facebook.com/BlusafeUK" class="link list-social__link"> <span class="svg-wrapper"><svg class="icon icon-facebook" viewBox="0 0 20 20"><path fill="currentColor" d="M18 10.049C18 5.603 14.419 2 10 2s-8 3.603-8 8.049C2 14.067 4.925 17.396 8.75 18v-5.624H6.719v-2.328h2.03V8.275c0-2.017 1.195-3.132 3.023-3.132.874 0 1.79.158 1.79.158v1.98h-1.009c-.994 0-1.303.621-1.303 1.258v1.51h2.219l-.355 2.326H11.25V18c3.825-.604 6.75-3.933 6.75-7.951"/></svg> </span> <span class="visually-hidden">Facebook</span> </a> </li><li class="list-social__item"> <a href="https://www.instagram.com/blusafeuk/" class="link list-social__link"> <span class="svg-wrapper"><svg class="icon icon-instagram" viewBox="0 0 20 20"><path fill="currentColor" fill-rule="evenodd" d="M13.23 3.492c-.84-.037-1.096-.046-3.23-.046-2.144 0-2.39.01-3.238.055-.776.027-1.195.164-1.487.273a2.4 2.4 0 0 0-.912.593 2.5 2.5 0 0 0-.602.922c-.11.282-.238.702-.274 1.486-.046.84-.046 1.095-.046 3.23s.01 2.39.046 3.229c.004.51.097 1.016.274 1.495.145.365.319.639.602.913.282.282.538.456.92.602.474.176.974.268 1.479.273.848.046 1.103.046 3.238.046s2.39-.01 3.23-.046c.784-.036 1.203-.164 1.486-.273.374-.146.648-.329.921-.602.283-.283.447-.548.602-.922.177-.476.27-.979.274-1.486.037-.84.046-1.095.046-3.23s-.01-2.39-.055-3.229c-.027-.784-.164-1.204-.274-1.495a2.4 2.4 0 0 0-.593-.913 2.6 2.6 0 0 0-.92-.602c-.284-.11-.703-.237-1.488-.273ZM6.697 2.05c.857-.036 1.131-.045 3.302-.045a63 63 0 0 1 3.302.045c.664.014 1.321.14 1.943.374a4 4 0 0 1 1.414.922c.41.397.728.88.93 1.414.23.622.354 1.279.365 1.942C18 7.56 18 7.824 18 10.005c0 2.17-.01 2.444-.046 3.292-.036.858-.173 1.442-.374 1.943-.2.53-.474.976-.92 1.423a3.9 3.9 0 0 1-1.415.922c-.51.191-1.095.337-1.943.374-.857.036-1.122.045-3.302.045-2.171 0-2.445-.009-3.302-.055-.849-.027-1.432-.164-1.943-.364a4.15 4.15 0 0 1-1.414-.922 4.1 4.1 0 0 1-.93-1.423c-.183-.51-.329-1.085-.365-1.943C2.009 12.45 2 12.167 2 10.004c0-2.161 0-2.435.055-3.302.027-.848.164-1.432.365-1.942a4.4 4.4 0 0 1 .92-1.414 4.2 4.2 0 0 1 1.415-.93c.51-.183 1.094-.33 1.943-.366Zm.427 4.806a4.105 4.105 0 1 1 5.805 5.805 4.105 4.105 0 0 1-5.805-5.805m1.882 5.371a2.668 2.668 0 1 0 2.042-4.93 2.668 2.668 0 0 0-2.042 4.93m5.922-5.942a.958.958 0 1 1-1.355-1.355.958.958 0 0 1 1.355 1.355" clip-rule="evenodd"/></svg> </span> <span class="visually-hidden">Instagram</span> </a> </li><li class="list-social__item"> <a href="https://www.youtube.com/channel/UC_NJFuQFKW976isCClpN8cw" class="link list-social__link"> <span class="svg-wrapper"><svg class="icon icon-youtube" viewBox="0 0 20 20"><path fill="currentColor" d="M18.16 5.87c.34 1.309.34 4.08.34 4.08s0 2.771-.34 4.08a2.13 2.13 0 0 1-1.53 1.53c-1.309.34-6.63.34-6.63.34s-5.321 0-6.63-.34a2.13 2.13 0 0 1-1.53-1.53c-.34-1.309-.34-4.08-.34-4.08s0-2.771.34-4.08a2.17 2.17 0 0 1 1.53-1.53C4.679 4 10 4 10 4s5.321 0 6.63.34a2.17 2.17 0 0 1 1.53 1.53M8.3 12.5l4.42-2.55L8.3 7.4z"/></svg> </span> <span class="visually-hidden">YouTube</span> </a> </li></ul> </div> </div><div class="footer__content-bottom scroll-trigger animate--slide-in" data-cascade > <div class="footer__content-bottom-wrapper page-width"> <div class="footer__column footer__localization isolate"><localization-form><form method="post" action="/da/localization" id="FooterCountryForm" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/da/pages/ofte-stillede-sporgsmal" /><div> <h2 class="caption-large text-body" id="FooterCountryLabel">Land/område</h2> <div class="disclosure"> <button type="button" class="disclosure__button localization-form__select localization-selector link link--text caption-large" aria-expanded="false" aria-controls="FooterCountry-country-results" aria-describedby="FooterCountryLabel" > <span>Østrig | EUR €</span> <svg class="icon icon-caret" viewBox="0 0 10 6"><path fill="currentColor" fill-rule="evenodd" d="M9.354.646a.5.5 0 0 0-.708 0L5 4.293 1.354.646a.5.5 0 0 0-.708.708l4 4a.5.5 0 0 0 .708 0l4-4a.5.5 0 0 0 0-.708" clip-rule="evenodd"/></svg> </button> <div class="disclosure__list-wrapper country-selector" hidden> <div class="country-filter"> <div class="field"> <input class="country-filter__input field__input" id="country-filter-input" type="search" name="country_filter" value="" placeholder="Søg" role="combobox" aria-owns="country-results" aria-controls="country-results" aria-haspopup="listbox" aria-autocomplete="list" autocorrect="off" autocomplete="off" autocapitalize="off" spellcheck="false" > <label class="field__label" for="country-filter-input">Søg</label> <button type="reset" class="country-filter__reset-button field__button hidden" aria-label="Ryd søgeord" ><svg fill="none" stroke="currentColor" class="icon icon-close" viewBox="0 0 18 18"><circle cx="9" cy="9" r="8.5" stroke-opacity=".2"/><path stroke-linecap="round" stroke-linejoin="round" d="M11.83 11.83 6.172 6.17M6.229 11.885l5.544-5.77"/></svg> </button> <div class="country-filter__search-icon field__button motion-reduce"><svg fill="none" class="icon icon-search" viewBox="0 0 18 19"><path fill="currentColor" fill-rule="evenodd" d="M11.03 11.68A5.784 5.784 0 1 1 2.85 3.5a5.784 5.784 0 0 1 8.18 8.18m.26 1.12a6.78 6.78 0 1 1 .72-.7l5.4 5.4a.5.5 0 1 1-.71.7z" clip-rule="evenodd"/></svg> </div> </div> <button class="country-selector__close-button button--small link" type="button" aria-label="Luk" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-close" viewBox="0 0 18 17"><path fill="currentColor" d="M.865 15.978a.5.5 0 0 0 .707.707l7.433-7.431 7.579 7.282a.501.501 0 0 0 .846-.37.5.5 0 0 0-.153-.351L9.712 8.546l7.417-7.416a.5.5 0 1 0-.707-.708L8.991 7.853 1.413.573a.5.5 0 1 0-.693.72l7.563 7.268z"/></svg> </button> </div> <div id="sr-country-search-results" class="visually-hidden" aria-live="polite"></div> <div class="disclosure__list country-selector__list country-selector__list--with-multiple-currencies" id="FooterCountry-country-results" > <ul role="list" class="list-unstyled popular-countries" aria-label="Populære lande/områder" ><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GB" id="Storbritannien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Storbritannien</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="US" id="USA" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">USA</span> <span class="localization-form__currency motion-reduce"> USD $</span> </a> </li></ul> <ul role="list" class="list-unstyled countries"><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BE" id="Belgien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Belgien</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BG" id="Bulgarien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Bulgarien</span> <span class="localization-form__currency motion-reduce"> BGN лв.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CA" id="Canada" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Canada</span> <span class="localization-form__currency motion-reduce"> CAD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CY" id="Cypern" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Cypern</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DK" id="Danmark" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Danmark</span> <span class="localization-form__currency motion-reduce"> DKK kr.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="EE" id="Estland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Estland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FI" id="Finland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Finland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FR" id="Frankrig" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Frankrig</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GR" id="Grækenland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Grækenland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="NL" id="Holland (Nederlandene)" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Holland (Nederlandene)</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IE" id="Irland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Irland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IT" id="Italien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Italien</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HR" id="Kroatien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Kroatien</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LV" id="Letland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Letland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LT" id="Litauen" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Litauen</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LU" id="Luxembourg" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Luxembourg</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="MT" id="Malta" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Malta</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" aria-current="true" data-value="AT" id="Østrig" > <span ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Østrig</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PL" id="Polen" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Polen</span> <span class="localization-form__currency motion-reduce"> PLN zł</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PT" id="Portugal" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Portugal</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="RO" id="Rumænien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Rumænien</span> <span class="localization-form__currency motion-reduce"> RON Lei</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SK" id="Slovakiet" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Slovakiet</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SI" id="Slovenien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Slovenien</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="ES" id="Spanien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Spanien</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GB" id="Storbritannien" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Storbritannien</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SE" id="Sverige" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Sverige</span> <span class="localization-form__currency motion-reduce"> SEK kr</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CZ" id="Tjekkiet" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Tjekkiet</span> <span class="localization-form__currency motion-reduce"> CZK Kč</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DE" id="Tyskland" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Tyskland</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="US" id="USA" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">USA</span> <span class="localization-form__currency motion-reduce"> USD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HU" id="Ungarn" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Ungarn</span> <span class="localization-form__currency motion-reduce"> HUF Ft</span> </a> </li></ul> </div> </div> <div class="country-selector__overlay"></div> </div> <input type="hidden" name="country_code" value="AT"> </div></form></localization-form><localization-form><form method="post" action="/da/localization" id="FooterLanguageForm" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/da/pages/ofte-stillede-sporgsmal" /><div> <h2 class="caption-large text-body" id="FooterLanguageLabel"> Sprog </h2><div class="disclosure"> <button type="button" class="disclosure__button localization-form__select localization-selector link link--text caption-large" aria-expanded="false" aria-controls="FooterLanguageList" aria-describedby="FooterLanguageLabel" > <span>Dansk</span> <svg class="icon icon-caret" viewBox="0 0 10 6"><path fill="currentColor" fill-rule="evenodd" d="M9.354.646a.5.5 0 0 0-.708 0L5 4.293 1.354.646a.5.5 0 0 0-.708.708l4 4a.5.5 0 0 0 .708 0l4-4a.5.5 0 0 0 0-.708" clip-rule="evenodd"/></svg> </button> <div class="disclosure__list-wrapper language-selector" hidden> <ul id="FooterLanguageList" role="list" class="disclosure__list list-unstyled"><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="en" lang="en" data-value="en" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> English </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="nl" lang="nl" data-value="nl" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Nederlands </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="es" lang="es" data-value="es" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Español </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="de" lang="de" data-value="de" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Deutsch </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="fr" lang="fr" data-value="fr" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Français </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="it" lang="it" data-value="it" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Italiano </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="pl" lang="pl" data-value="pl" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Polski </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="sv" lang="sv" data-value="sv" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Svenska </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="el" lang="el" data-value="el" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Ελληνικά </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="pt-PT" lang="pt-PT" data-value="pt-PT" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Português (portugal) </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="uk" lang="uk" data-value="uk" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Українська </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="ro" lang="ro" data-value="ro" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Română </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="tr" lang="tr" data-value="tr" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Türkçe </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="zh-TW" lang="zh-TW" data-value="zh-TW" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> 繁體中文 </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="ja" lang="ja" data-value="ja" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> 日本語 </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="ko" lang="ko" data-value="ko" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> 한국어 </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="da" lang="da" aria-current="true" data-value="da" > <span ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Dansk </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="fi" lang="fi" data-value="fi" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> Suomi </span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="ar" lang="ar" data-value="ar" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span> العربية </span> </a> </li></ul> </div> </div> <input type="hidden" name="locale_code" value="da"> </div></form></localization-form></div> <div class="footer__column footer__column--info"><div class="footer__payment"> <span class="visually-hidden">Betalingsmetoder</span> <ul class="list list-payment" role="list"><li class="list-payment__item"> <svg class="icon icon--full-color" xmlns="http://www.w3.org/2000/svg" role="img" aria-labelledby="pi-american_express" viewBox="0 0 38 24" width="38" height="24"><title id="pi-american_express">American Express</title><path fill="#000" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3Z" opacity=".07"/><path fill="#006FCF" d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32Z"/><path fill="#FFF" d="M22.012 19.936v-8.421L37 11.528v2.326l-1.732 1.852L37 17.573v2.375h-2.766l-1.47-1.622-1.46 1.628-9.292-.02Z"/><path fill="#006FCF" d="M23.013 19.012v-6.57h5.572v1.513h-3.768v1.028h3.678v1.488h-3.678v1.01h3.768v1.531h-5.572Z"/><path fill="#006FCF" d="m28.557 19.012 3.083-3.289-3.083-3.282h2.386l1.884 2.083 1.89-2.082H37v.051l-3.017 3.23L37 18.92v.093h-2.307l-1.917-2.103-1.898 2.104h-2.321Z"/><path fill="#FFF" d="M22.71 4.04h3.614l1.269 2.881V4.04h4.46l.77 2.159.771-2.159H37v8.421H19l3.71-8.421Z"/><path fill="#006FCF" d="m23.395 4.955-2.916 6.566h2l.55-1.315h2.98l.55 1.315h2.05l-2.904-6.566h-2.31Zm.25 3.777.875-2.09.873 2.09h-1.748Z"/><path fill="#006FCF" d="M28.581 11.52V4.953l2.811.01L32.84 9l1.456-4.046H37v6.565l-1.74.016v-4.51l-1.644 4.494h-1.59L30.35 7.01v4.51h-1.768Z"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" version="1.1" xmlns="http://www.w3.org/2000/svg" role="img" x="0" y="0" width="38" height="24" viewBox="0 0 165.521 105.965" xml:space="preserve" aria-labelledby="pi-apple_pay"><title id="pi-apple_pay">Apple Pay</title><path fill="#000" d="M150.698 0H14.823c-.566 0-1.133 0-1.698.003-.477.004-.953.009-1.43.022-1.039.028-2.087.09-3.113.274a10.51 10.51 0 0 0-2.958.975 9.932 9.932 0 0 0-4.35 4.35 10.463 10.463 0 0 0-.975 2.96C.113 9.611.052 10.658.024 11.696a70.22 70.22 0 0 0-.022 1.43C0 13.69 0 14.256 0 14.823v76.318c0 .567 0 1.132.002 1.699.003.476.009.953.022 1.43.028 1.036.09 2.084.275 3.11a10.46 10.46 0 0 0 .974 2.96 9.897 9.897 0 0 0 1.83 2.52 9.874 9.874 0 0 0 2.52 1.83c.947.483 1.917.79 2.96.977 1.025.183 2.073.245 3.112.273.477.011.953.017 1.43.02.565.004 1.132.004 1.698.004h135.875c.565 0 1.132 0 1.697-.004.476-.002.952-.009 1.431-.02 1.037-.028 2.085-.09 3.113-.273a10.478 10.478 0 0 0 2.958-.977 9.955 9.955 0 0 0 4.35-4.35c.483-.947.789-1.917.974-2.96.186-1.026.246-2.074.274-3.11.013-.477.02-.954.022-1.43.004-.567.004-1.132.004-1.699V14.824c0-.567 0-1.133-.004-1.699a63.067 63.067 0 0 0-.022-1.429c-.028-1.038-.088-2.085-.274-3.112a10.4 10.4 0 0 0-.974-2.96 9.94 9.94 0 0 0-4.35-4.35A10.52 10.52 0 0 0 156.939.3c-1.028-.185-2.076-.246-3.113-.274a71.417 71.417 0 0 0-1.431-.022C151.83 0 151.263 0 150.698 0z" /><path fill="#FFF" d="M150.698 3.532l1.672.003c.452.003.905.008 1.36.02.793.022 1.719.065 2.583.22.75.135 1.38.34 1.984.648a6.392 6.392 0 0 1 2.804 2.807c.306.6.51 1.226.645 1.983.154.854.197 1.783.218 2.58.013.45.019.9.02 1.36.005.557.005 1.113.005 1.671v76.318c0 .558 0 1.114-.004 1.682-.002.45-.008.9-.02 1.35-.022.796-.065 1.725-.221 2.589a6.855 6.855 0 0 1-.645 1.975 6.397 6.397 0 0 1-2.808 2.807c-.6.306-1.228.511-1.971.645-.881.157-1.847.2-2.574.22-.457.01-.912.017-1.379.019-.555.004-1.113.004-1.669.004H14.801c-.55 0-1.1 0-1.66-.004a74.993 74.993 0 0 1-1.35-.018c-.744-.02-1.71-.064-2.584-.22a6.938 6.938 0 0 1-1.986-.65 6.337 6.337 0 0 1-1.622-1.18 6.355 6.355 0 0 1-1.178-1.623 6.935 6.935 0 0 1-.646-1.985c-.156-.863-.2-1.788-.22-2.578a66.088 66.088 0 0 1-.02-1.355l-.003-1.327V14.474l.002-1.325a66.7 66.7 0 0 1 .02-1.357c.022-.792.065-1.717.222-2.587a6.924 6.924 0 0 1 .646-1.981c.304-.598.7-1.144 1.18-1.623a6.386 6.386 0 0 1 1.624-1.18 6.96 6.96 0 0 1 1.98-.646c.865-.155 1.792-.198 2.586-.22.452-.012.905-.017 1.354-.02l1.677-.003h135.875" /><g><g><path fill="#000" d="M43.508 35.77c1.404-1.755 2.356-4.112 2.105-6.52-2.054.102-4.56 1.355-6.012 3.112-1.303 1.504-2.456 3.959-2.156 6.266 2.306.2 4.61-1.152 6.063-2.858" /><path fill="#000" d="M45.587 39.079c-3.35-.2-6.196 1.9-7.795 1.9-1.6 0-4.049-1.8-6.698-1.751-3.447.05-6.645 2-8.395 5.1-3.598 6.2-.95 15.4 2.55 20.45 1.699 2.5 3.747 5.25 6.445 5.151 2.55-.1 3.549-1.65 6.647-1.65 3.097 0 3.997 1.65 6.696 1.6 2.798-.05 4.548-2.5 6.247-5 1.95-2.85 2.747-5.6 2.797-5.75-.05-.05-5.396-2.101-5.446-8.251-.05-5.15 4.198-7.6 4.398-7.751-2.399-3.548-6.147-3.948-7.447-4.048" /></g><g><path fill="#000" d="M78.973 32.11c7.278 0 12.347 5.017 12.347 12.321 0 7.33-5.173 12.373-12.529 12.373h-8.058V69.62h-5.822V32.11h14.062zm-8.24 19.807h6.68c5.07 0 7.954-2.729 7.954-7.46 0-4.73-2.885-7.434-7.928-7.434h-6.706v14.894z" /><path fill="#000" d="M92.764 61.847c0-4.809 3.665-7.564 10.423-7.98l7.252-.442v-2.08c0-3.04-2.001-4.704-5.562-4.704-2.938 0-5.07 1.507-5.51 3.82h-5.252c.157-4.86 4.731-8.395 10.918-8.395 6.654 0 10.995 3.483 10.995 8.89v18.663h-5.38v-4.497h-.13c-1.534 2.937-4.914 4.782-8.579 4.782-5.406 0-9.175-3.222-9.175-8.057zm17.675-2.417v-2.106l-6.472.416c-3.64.234-5.536 1.585-5.536 3.95 0 2.288 1.975 3.77 5.068 3.77 3.95 0 6.94-2.522 6.94-6.03z" /><path fill="#000" d="M120.975 79.652v-4.496c.364.051 1.247.103 1.715.103 2.573 0 4.029-1.09 4.913-3.899l.52-1.663-9.852-27.293h6.082l6.863 22.146h.13l6.862-22.146h5.927l-10.216 28.67c-2.34 6.577-5.017 8.735-10.683 8.735-.442 0-1.872-.052-2.261-.157z" /></g></g></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="0 0 38 24" xmlns="http://www.w3.org/2000/svg" role="img" width="38" height="24" aria-labelledby="pi-diners_club"><title id="pi-diners_club">Diners Club</title><path opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z"/><path fill="#fff" d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32"/><path d="M12 12v3.7c0 .3-.2.3-.5.2-1.9-.8-3-3.3-2.3-5.4.4-1.1 1.2-2 2.3-2.4.4-.2.5-.1.5.2V12zm2 0V8.3c0-.3 0-.3.3-.2 2.1.8 3.2 3.3 2.4 5.4-.4 1.1-1.2 2-2.3 2.4-.4.2-.4.1-.4-.2V12zm7.2-7H13c3.8 0 6.8 3.1 6.8 7s-3 7-6.8 7h8.2c3.8 0 6.8-3.1 6.8-7s-3-7-6.8-7z" fill="#3086C8"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="0 0 38 24" width="38" height="24" role="img" aria-labelledby="pi-discover" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="pi-discover">Discover</title><path fill="#000" opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z"/><path d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32z" fill="#fff"/><path d="M3.57 7.16H2v5.5h1.57c.83 0 1.43-.2 1.96-.63.63-.52 1-1.3 1-2.11-.01-1.63-1.22-2.76-2.96-2.76zm1.26 4.14c-.34.3-.77.44-1.47.44h-.29V8.1h.29c.69 0 1.11.12 1.47.44.37.33.59.84.59 1.37 0 .53-.22 1.06-.59 1.39zm2.19-4.14h1.07v5.5H7.02v-5.5zm3.69 2.11c-.64-.24-.83-.4-.83-.69 0-.35.34-.61.8-.61.32 0 .59.13.86.45l.56-.73c-.46-.4-1.01-.61-1.62-.61-.97 0-1.72.68-1.72 1.58 0 .76.35 1.15 1.35 1.51.42.15.63.25.74.31.21.14.32.34.32.57 0 .45-.35.78-.83.78-.51 0-.92-.26-1.17-.73l-.69.67c.49.73 1.09 1.05 1.9 1.05 1.11 0 1.9-.74 1.9-1.81.02-.89-.35-1.29-1.57-1.74zm1.92.65c0 1.62 1.27 2.87 2.9 2.87.46 0 .86-.09 1.34-.32v-1.26c-.43.43-.81.6-1.29.6-1.08 0-1.85-.78-1.85-1.9 0-1.06.79-1.89 1.8-1.89.51 0 .9.18 1.34.62V7.38c-.47-.24-.86-.34-1.32-.34-1.61 0-2.92 1.28-2.92 2.88zm12.76.94l-1.47-3.7h-1.17l2.33 5.64h.58l2.37-5.64h-1.16l-1.48 3.7zm3.13 1.8h3.04v-.93h-1.97v-1.48h1.9v-.93h-1.9V8.1h1.97v-.94h-3.04v5.5zm7.29-3.87c0-1.03-.71-1.62-1.95-1.62h-1.59v5.5h1.07v-2.21h.14l1.48 2.21h1.32l-1.73-2.32c.81-.17 1.26-.72 1.26-1.56zm-2.16.91h-.31V8.03h.33c.67 0 1.03.28 1.03.82 0 .55-.36.85-1.05.85z" fill="#231F20"/><path d="M20.16 12.86a2.931 2.931 0 100-5.862 2.931 2.931 0 000 5.862z" fill="url(#pi-paint0_linear)"/><path opacity=".65" d="M20.16 12.86a2.931 2.931 0 100-5.862 2.931 2.931 0 000 5.862z" fill="url(#pi-paint1_linear)"/><path d="M36.57 7.506c0-.1-.07-.15-.18-.15h-.16v.48h.12v-.19l.14.19h.14l-.16-.2c.06-.01.1-.06.1-.13zm-.2.07h-.02v-.13h.02c.06 0 .09.02.09.06 0 .05-.03.07-.09.07z" fill="#231F20"/><path d="M36.41 7.176c-.23 0-.42.19-.42.42 0 .23.19.42.42.42.23 0 .42-.19.42-.42 0-.23-.19-.42-.42-.42zm0 .77c-.18 0-.34-.15-.34-.35 0-.19.15-.35.34-.35.18 0 .33.16.33.35 0 .19-.15.35-.33.35z" fill="#231F20"/><path d="M37 12.984S27.09 19.873 8.976 23h26.023a2 2 0 002-1.984l.024-3.02L37 12.985z" fill="#F48120"/><defs><linearGradient id="pi-paint0_linear" x1="21.657" y1="12.275" x2="19.632" y2="9.104" gradientUnits="userSpaceOnUse"><stop stop-color="#F89F20"/><stop offset=".25" stop-color="#F79A20"/><stop offset=".533" stop-color="#F68D20"/><stop offset=".62" stop-color="#F58720"/><stop offset=".723" stop-color="#F48120"/><stop offset="1" stop-color="#F37521"/></linearGradient><linearGradient id="pi-paint1_linear" x1="21.338" y1="12.232" x2="18.378" y2="6.446" gradientUnits="userSpaceOnUse"><stop stop-color="#F58720"/><stop offset=".359" stop-color="#E16F27"/><stop offset=".703" stop-color="#D4602C"/><stop offset=".982" stop-color="#D05B2E"/></linearGradient></defs></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" xmlns="http://www.w3.org/2000/svg" role="img" viewBox="0 0 38 24" width="38" height="24" aria-labelledby="pi-google_pay"><title id="pi-google_pay">Google Pay</title><path d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z" fill="#000" opacity=".07"/><path d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32" fill="#FFF"/><path d="M18.093 11.976v3.2h-1.018v-7.9h2.691a2.447 2.447 0 0 1 1.747.692 2.28 2.28 0 0 1 .11 3.224l-.11.116c-.47.447-1.098.69-1.747.674l-1.673-.006zm0-3.732v2.788h1.698c.377.012.741-.135 1.005-.404a1.391 1.391 0 0 0-1.005-2.354l-1.698-.03zm6.484 1.348c.65-.03 1.286.188 1.778.613.445.43.682 1.03.65 1.649v3.334h-.969v-.766h-.049a1.93 1.93 0 0 1-1.673.931 2.17 2.17 0 0 1-1.496-.533 1.667 1.667 0 0 1-.613-1.324 1.606 1.606 0 0 1 .613-1.336 2.746 2.746 0 0 1 1.698-.515c.517-.02 1.03.093 1.49.331v-.208a1.134 1.134 0 0 0-.417-.901 1.416 1.416 0 0 0-.98-.368 1.545 1.545 0 0 0-1.319.717l-.895-.564a2.488 2.488 0 0 1 2.182-1.06zM23.29 13.52a.79.79 0 0 0 .337.662c.223.176.5.269.785.263.429-.001.84-.17 1.146-.472.305-.286.478-.685.478-1.103a2.047 2.047 0 0 0-1.324-.374 1.716 1.716 0 0 0-1.03.294.883.883 0 0 0-.392.73zm9.286-3.75l-3.39 7.79h-1.048l1.281-2.728-2.224-5.062h1.103l1.612 3.885 1.569-3.885h1.097z" fill="#5F6368"/><path d="M13.986 11.284c0-.308-.024-.616-.073-.92h-4.29v1.747h2.451a2.096 2.096 0 0 1-.9 1.373v1.134h1.464a4.433 4.433 0 0 0 1.348-3.334z" fill="#4285F4"/><path d="M9.629 15.721a4.352 4.352 0 0 0 3.01-1.097l-1.466-1.14a2.752 2.752 0 0 1-4.094-1.44H5.577v1.17a4.53 4.53 0 0 0 4.052 2.507z" fill="#34A853"/><path d="M7.079 12.05a2.709 2.709 0 0 1 0-1.735v-1.17H5.577a4.505 4.505 0 0 0 0 4.075l1.502-1.17z" fill="#FBBC04"/><path d="M9.629 8.44a2.452 2.452 0 0 1 1.74.68l1.3-1.293a4.37 4.37 0 0 0-3.065-1.183 4.53 4.53 0 0 0-4.027 2.5l1.502 1.171a2.715 2.715 0 0 1 2.55-1.875z" fill="#EA4335"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="0 0 38 24" xmlns="http://www.w3.org/2000/svg" width="38" height="24" role="img" aria-labelledby="pi-maestro"><title id="pi-maestro">Maestro</title><path opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z"/><path fill="#fff" d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32"/><circle fill="#EB001B" cx="15" cy="12" r="7"/><circle fill="#00A2E5" cx="23" cy="12" r="7"/><path fill="#7375CF" d="M22 12c0-2.4-1.2-4.5-3-5.7-1.8 1.3-3 3.4-3 5.7s1.2 4.5 3 5.7c1.8-1.2 3-3.3 3-5.7z"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="0 0 38 24" xmlns="http://www.w3.org/2000/svg" role="img" width="38" height="24" aria-labelledby="pi-master"><title id="pi-master">Mastercard</title><path opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z"/><path fill="#fff" d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32"/><circle fill="#EB001B" cx="15" cy="12" r="7"/><circle fill="#F79E1B" cx="23" cy="12" r="7"/><path fill="#FF5F00" d="M22 12c0-2.4-1.2-4.5-3-5.7-1.8 1.3-3 3.4-3 5.7s1.2 4.5 3 5.7c1.8-1.2 3-3.3 3-5.7z"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" xmlns="http://www.w3.org/2000/svg" role="img" viewBox="0 0 38 24" width="38" height="24" aria-labelledby="pi-shopify_pay"><title id="pi-shopify_pay">Shop Pay</title><path opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z" fill="#000"/><path d="M35.889 0C37.05 0 38 .982 38 2.182v19.636c0 1.2-.95 2.182-2.111 2.182H2.11C.95 24 0 23.018 0 21.818V2.182C0 .982.95 0 2.111 0H35.89z" fill="#5A31F4"/><path d="M9.35 11.368c-1.017-.223-1.47-.31-1.47-.705 0-.372.306-.558.92-.558.54 0 .934.238 1.225.704a.079.079 0 00.104.03l1.146-.584a.082.082 0 00.032-.114c-.475-.831-1.353-1.286-2.51-1.286-1.52 0-2.464.755-2.464 1.956 0 1.275 1.15 1.597 2.17 1.82 1.02.222 1.474.31 1.474.705 0 .396-.332.582-.993.582-.612 0-1.065-.282-1.34-.83a.08.08 0 00-.107-.035l-1.143.57a.083.083 0 00-.036.111c.454.92 1.384 1.437 2.627 1.437 1.583 0 2.539-.742 2.539-1.98s-1.155-1.598-2.173-1.82v-.003zM15.49 8.855c-.65 0-1.224.232-1.636.646a.04.04 0 01-.069-.03v-2.64a.08.08 0 00-.08-.081H12.27a.08.08 0 00-.08.082v8.194a.08.08 0 00.08.082h1.433a.08.08 0 00.081-.082v-3.594c0-.695.528-1.227 1.239-1.227.71 0 1.226.521 1.226 1.227v3.594a.08.08 0 00.081.082h1.433a.08.08 0 00.081-.082v-3.594c0-1.51-.981-2.577-2.355-2.577zM20.753 8.62c-.778 0-1.507.24-2.03.588a.082.082 0 00-.027.109l.632 1.088a.08.08 0 00.11.03 2.5 2.5 0 011.318-.366c1.25 0 2.17.891 2.17 2.068 0 1.003-.736 1.745-1.669 1.745-.76 0-1.288-.446-1.288-1.077 0-.361.152-.657.548-.866a.08.08 0 00.032-.113l-.596-1.018a.08.08 0 00-.098-.035c-.799.299-1.359 1.018-1.359 1.984 0 1.46 1.152 2.55 2.76 2.55 1.877 0 3.227-1.313 3.227-3.195 0-2.018-1.57-3.492-3.73-3.492zM28.675 8.843c-.724 0-1.373.27-1.845.746-.026.027-.069.007-.069-.029v-.572a.08.08 0 00-.08-.082h-1.397a.08.08 0 00-.08.082v8.182a.08.08 0 00.08.081h1.433a.08.08 0 00.081-.081v-2.683c0-.036.043-.054.069-.03a2.6 2.6 0 001.808.7c1.682 0 2.993-1.373 2.993-3.157s-1.313-3.157-2.993-3.157zm-.271 4.929c-.956 0-1.681-.768-1.681-1.783s.723-1.783 1.681-1.783c.958 0 1.68.755 1.68 1.783 0 1.027-.713 1.783-1.681 1.783h.001z" fill="#fff"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="-36 25 38 24" xmlns="http://www.w3.org/2000/svg" width="38" height="24" role="img" aria-labelledby="pi-unionpay"><title id="pi-unionpay">Union Pay</title><path fill="#005B9A" d="M-36 46.8v.7-.7zM-18.3 25v24h-7.2c-1.3 0-2.1-1-1.8-2.3l4.4-19.4c.3-1.3 1.9-2.3 3.2-2.3h1.4zm12.6 0c-1.3 0-2.9 1-3.2 2.3l-4.5 19.4c-.3 1.3.5 2.3 1.8 2.3h-4.9V25h10.8z"/><path fill="#E9292D" d="M-19.7 25c-1.3 0-2.9 1.1-3.2 2.3l-4.4 19.4c-.3 1.3.5 2.3 1.8 2.3h-8.9c-.8 0-1.5-.6-1.5-1.4v-21c0-.8.7-1.6 1.5-1.6h14.7z"/><path fill="#0E73B9" d="M-5.7 25c-1.3 0-2.9 1.1-3.2 2.3l-4.4 19.4c-.3 1.3.5 2.3 1.8 2.3H-26h.5c-1.3 0-2.1-1-1.8-2.3l4.4-19.4c.3-1.3 1.9-2.3 3.2-2.3h14z"/><path fill="#059DA4" d="M2 26.6v21c0 .8-.6 1.4-1.5 1.4h-12.1c-1.3 0-2.1-1.1-1.8-2.3l4.5-19.4C-8.6 26-7 25-5.7 25H.5c.9 0 1.5.7 1.5 1.6z"/><path fill="#fff" d="M-21.122 38.645h.14c.14 0 .28-.07.28-.14l.42-.63h1.19l-.21.35h1.4l-.21.63h-1.68c-.21.28-.42.42-.7.42h-.84l.21-.63m-.21.91h3.01l-.21.7h-1.19l-.21.7h1.19l-.21.7h-1.19l-.28 1.05c-.07.14 0 .28.28.21h.98l-.21.7h-1.89c-.35 0-.49-.21-.35-.63l.35-1.33h-.77l.21-.7h.77l.21-.7h-.7l.21-.7zm4.83-1.75v.42s.56-.42 1.12-.42h1.96l-.77 2.66c-.07.28-.35.49-.77.49h-2.24l-.49 1.89c0 .07 0 .14.14.14h.42l-.14.56h-1.12c-.42 0-.56-.14-.49-.35l1.47-5.39h.91zm1.68.77h-1.75l-.21.7s.28-.21.77-.21h1.05l.14-.49zm-.63 1.68c.14 0 .21 0 .21-.14l.14-.35h-1.75l-.14.56 1.54-.07zm-1.19.84h.98v.42h.28c.14 0 .21-.07.21-.14l.07-.28h.84l-.14.49c-.07.35-.35.49-.77.56h-.56v.77c0 .14.07.21.35.21h.49l-.14.56h-1.19c-.35 0-.49-.14-.49-.49l.07-2.1zm4.2-2.45l.21-.84h1.19l-.07.28s.56-.28 1.05-.28h1.47l-.21.84h-.21l-1.12 3.85h.21l-.21.77h-.21l-.07.35h-1.19l.07-.35h-2.17l.21-.77h.21l1.12-3.85h-.28m1.26 0l-.28 1.05s.49-.21.91-.28c.07-.35.21-.77.21-.77h-.84zm-.49 1.54l-.28 1.12s.56-.28.98-.28c.14-.42.21-.77.21-.77l-.91-.07zm.21 2.31l.21-.77h-.84l-.21.77h.84zm2.87-4.69h1.12l.07.42c0 .07.07.14.21.14h.21l-.21.7h-.77c-.28 0-.49-.07-.49-.35l-.14-.91zm-.35 1.47h3.57l-.21.77h-1.19l-.21.7h1.12l-.21.77h-1.26l-.28.42h.63l.14.84c0 .07.07.14.21.14h.21l-.21.7h-.7c-.35 0-.56-.07-.56-.35l-.14-.77-.56.84c-.14.21-.35.35-.63.35h-1.05l.21-.7h.35c.14 0 .21-.07.35-.21l.84-1.26h-1.05l.21-.77h1.19l.21-.7h-1.19l.21-.77zm-19.74-5.04c-.14.7-.42 1.19-.91 1.54-.49.35-1.12.56-1.89.56-.7 0-1.26-.21-1.54-.56-.21-.28-.35-.56-.35-.98 0-.14 0-.35.07-.56l.84-3.92h1.19l-.77 3.92v.28c0 .21.07.35.14.49.14.21.35.28.7.28s.7-.07.91-.28c.21-.21.42-.42.49-.77l.77-3.92h1.19l-.84 3.92m1.12-1.54h.84l-.07.49.14-.14c.28-.28.63-.42 1.05-.42.35 0 .63.14.77.35.14.21.21.49.14.91l-.49 2.38h-.91l.42-2.17c.07-.28.07-.49 0-.56-.07-.14-.21-.14-.35-.14-.21 0-.42.07-.56.21-.14.14-.28.35-.28.63l-.42 2.03h-.91l.63-3.57m9.8 0h.84l-.07.49.14-.14c.28-.28.63-.42 1.05-.42.35 0 .63.14.77.35s.21.49.14.91l-.49 2.38h-.91l.42-2.24c.07-.21 0-.42-.07-.49-.07-.14-.21-.14-.35-.14-.21 0-.42.07-.56.21-.14.14-.28.35-.28.63l-.42 2.03h-.91l.7-3.57m-5.81 0h.98l-.77 3.5h-.98l.77-3.5m.35-1.33h.98l-.21.84h-.98l.21-.84zm1.4 4.55c-.21-.21-.35-.56-.35-.98v-.21c0-.07 0-.21.07-.28.14-.56.35-1.05.7-1.33.35-.35.84-.49 1.33-.49.42 0 .77.14 1.05.35.21.21.35.56.35.98v.21c0 .07 0 .21-.07.28-.14.56-.35.98-.7 1.33-.35.35-.84.49-1.33.49-.35 0-.7-.14-1.05-.35m1.89-.7c.14-.21.28-.49.35-.84v-.35c0-.21-.07-.35-.14-.49a.635.635 0 0 0-.49-.21c-.28 0-.49.07-.63.28-.14.21-.28.49-.35.84v.28c0 .21.07.35.14.49.14.14.28.21.49.21.28.07.42 0 .63-.21m6.51-4.69h2.52c.49 0 .84.14 1.12.35.28.21.35.56.35.91v.28c0 .07 0 .21-.07.28-.07.49-.35.98-.7 1.26-.42.35-.84.49-1.4.49h-1.4l-.42 2.03h-1.19l1.19-5.6m.56 2.59h1.12c.28 0 .49-.07.7-.21.14-.14.28-.35.35-.63v-.28c0-.21-.07-.35-.21-.42-.14-.07-.35-.14-.7-.14h-.91l-.35 1.68zm8.68 3.71c-.35.77-.7 1.26-.91 1.47-.21.21-.63.7-1.61.7l.07-.63c.84-.28 1.26-1.4 1.54-1.96l-.28-3.78h1.19l.07 2.38.91-2.31h1.05l-2.03 4.13m-2.94-3.85l-.42.28c-.42-.35-.84-.56-1.54-.21-.98.49-1.89 4.13.91 2.94l.14.21h1.12l.7-3.29-.91.07m-.56 1.82c-.21.56-.56.84-.91.77-.28-.14-.35-.63-.21-1.19.21-.56.56-.84.91-.77.28.14.35.63.21 1.19"/></svg> </li><li class="list-payment__item"> <svg class="icon icon--full-color" viewBox="0 0 38 24" xmlns="http://www.w3.org/2000/svg" role="img" width="38" height="24" aria-labelledby="pi-visa"><title id="pi-visa">Visa</title><path opacity=".07" d="M35 0H3C1.3 0 0 1.3 0 3v18c0 1.7 1.4 3 3 3h32c1.7 0 3-1.3 3-3V3c0-1.7-1.4-3-3-3z"/><path fill="#fff" d="M35 1c1.1 0 2 .9 2 2v18c0 1.1-.9 2-2 2H3c-1.1 0-2-.9-2-2V3c0-1.1.9-2 2-2h32"/><path d="M28.3 10.1H28c-.4 1-.7 1.5-1 3h1.9c-.3-1.5-.3-2.2-.6-3zm2.9 5.9h-1.7c-.1 0-.1 0-.2-.1l-.2-.9-.1-.2h-2.4c-.1 0-.2 0-.2.2l-.3.9c0 .1-.1.1-.1.1h-2.1l.2-.5L27 8.7c0-.5.3-.7.8-.7h1.5c.1 0 .2 0 .2.2l1.4 6.5c.1.4.2.7.2 1.1.1.1.1.1.1.2zm-13.4-.3l.4-1.8c.1 0 .2.1.2.1.7.3 1.4.5 2.1.4.2 0 .5-.1.7-.2.5-.2.5-.7.1-1.1-.2-.2-.5-.3-.8-.5-.4-.2-.8-.4-1.1-.7-1.2-1-.8-2.4-.1-3.1.6-.4.9-.8 1.7-.8 1.2 0 2.5 0 3.1.2h.1c-.1.6-.2 1.1-.4 1.7-.5-.2-1-.4-1.5-.4-.3 0-.6 0-.9.1-.2 0-.3.1-.4.2-.2.2-.2.5 0 .7l.5.4c.4.2.8.4 1.1.6.5.3 1 .8 1.1 1.4.2.9-.1 1.7-.9 2.3-.5.4-.7.6-1.4.6-1.4 0-2.5.1-3.4-.2-.1.2-.1.2-.2.1zm-3.5.3c.1-.7.1-.7.2-1 .5-2.2 1-4.5 1.4-6.7.1-.2.1-.3.3-.3H18c-.2 1.2-.4 2.1-.7 3.2-.3 1.5-.6 3-1 4.5 0 .2-.1.2-.3.2M5 8.2c0-.1.2-.2.3-.2h3.4c.5 0 .9.3 1 .8l.9 4.4c0 .1 0 .1.1.2 0-.1.1-.1.1-.1l2.1-5.1c-.1-.1 0-.2.1-.2h2.1c0 .1 0 .1-.1.2l-3.1 7.3c-.1.2-.1.3-.2.4-.1.1-.3 0-.5 0H9.7c-.1 0-.2 0-.2-.2L7.9 9.5c-.2-.2-.5-.5-.9-.6-.6-.3-1.7-.5-1.9-.5L5 8.2z" fill="#142688"/></svg> </li></ul> </div></div> </div> <div class="footer__content-bottom-wrapper page-width"> <div class="footer__copyright caption"> <small class="copyright__content" >© 2025, <a href="/da" title="">Blusafe Solutions</a></small> <small class="copyright__content"><a target="_blank" rel="nofollow" href="https://www.shopify.com?utm_campaign=poweredby&utm_medium=shopify&utm_source=onlinestore">Drevet af Shopify</a></small></div> </div> </div> </footer> </div><section id="shopify-section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861" class="shopify-section shopify-section-group-footer-group section"><style data-shopify>.section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding { padding-top: calc(40px * 0.75); padding-bottom: calc(52px * 0.75); } @media screen and (min-width: 750px) { .section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding { padding-top: 40px; padding-bottom: 52px; } }</style><div class="color-scheme-1 gradient"> <div class="section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding"> BLUSAFE SOLUTIONS UK LTD, Registered Office: The Old Coach House Rear Of Eastville Terrace, Ripon Road, Harrogate, North Yorkshire, United Kingdom, HG1 3HJ Registered in England No. 12989741 </div> </div> </section> <!-- END sections: footer-group --> <ul hidden> <li id="a11y-refresh-page-message">Hele siden bliver genindlæst, når du vælger et afsnit.</li> <li id="a11y-new-window-message">Åbner i et nyt vindue.</li> </ul> <script> window.shopUrl = 'https://blusafesolutions.eu'; window.routes = { cart_add_url: '/da/cart/add', cart_change_url: '/da/cart/change', cart_update_url: '/da/cart/update', cart_url: '/da/cart', predictive_search_url: '/da/search/suggest', }; window.cartStrings = { error: `Der opstod en fejl under opdatering af din indkøbskurv. Prøv igen.`, quantityError: `Du kan kun lægge [quantity] af denne vare i indkøbskurven.`, }; window.variantStrings = { addToCart: `Læg i indkøbskurv`, soldOut: `Udsolgt`, unavailable: `Ikke tilgængelig`, unavailable_with_option: `[value] - Ikke tilgængelig`, }; window.quickOrderListStrings = { itemsAdded: `[quantity] varer tilføjet`, itemAdded: `[quantity] vare tilføjet`, itemsRemoved: `[quantity] varer fjernet`, itemRemoved: `[quantity] vare fjernet`, viewCart: `Se indkøbskurv`, each: `[money]/stk.`, min_error: `Denne vare har en minimumsgrænse på [min]`, max_error: `Denne vare har en maksimumgrænse på [max]`, step_error: `Du kan kun tilføje denne vare i intervaller på [step]`, }; window.accessibilityStrings = { imageAvailable: `Billedet [index] er nu tilgængeligt i gallerivisning`, shareSuccess: `Linket er kopieret til udklipsholderen`, pauseSlideshow: `Sæt diasshow på pause`, playSlideshow: `Afspil diasshow`, recipientFormExpanded: `Formularen til modtager af gavekort er vist`, recipientFormCollapsed: `Formularen til modtager af gavekort er skjult`, countrySelectorSearchCount: `[count] lande/områder er fundet`, }; </script><div id="shopify-block-AN3hEUEZlZ1JxSHh4R__6615124273980966592" class="shopify-block shopify-app-block"> <script> try { if (!window.AVADA_FAQ) { const translation = {"primaryLanguage":"en","languages":["de","zh-chs","en","ja","ar","zh-cht","th"]}; translation['en'] = {"FAQs":{"cJvOJ5ihf5AjLoeXqvC0":{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"originalQuestion":"Returns & Refunds","isOutOfDate":false,"position":null,"published":true,"question":"Returns & Refunds","questions":[{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"Di7Ccxy3zj0dthQSKeDR","originalQuestion":"I bought the wrong finish — can I exchange the lock?","question":"I bought the wrong finish — can I exchange the lock?","originalAnswer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"eV8Jolw7NmQlQPUf6ag9","originalQuestion":"How long does it take to receive a refund?","question":"How long does it take to receive a refund?","originalAnswer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AKCFkJADdMM3i8E5kzRK","originalQuestion":"I opened the box but didn’t install it. Can I still return the lock?","question":"I opened the box but didn’t install it. Can I still return the lock?","originalAnswer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"jxgaqYITD6dMHZ2C4TUP","originalQuestion":"I bought a trade pack but only want to return one unit. Is that possible?","question":"I bought a trade pack but only want to return one unit. Is that possible?","originalAnswer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"rDnMalbaBClsfIO8y2Qw","originalQuestion":"My order arrived damaged. What should I do?","question":"My order arrived damaged. What should I do?","originalAnswer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"8h9tJWkE2GVLpla4Ipjw","originalQuestion":"What is the return period?","question":"What is the return period?","originalAnswer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"oBhSbBUb4tV1qdDgreVH","originalQuestion":"I’m a trade customer. Can I return leftover stock?","question":"I’m a trade customer. Can I return leftover stock?","originalAnswer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"kZCVNHMFQhZ5wWSCYS14","originalQuestion":"I’m returning the lock. Do I need to reset it first?","question":"I’m returning the lock. Do I need to reset it first?","originalAnswer":"Yes, perform a factory reset to erase all personal data before sending it back.","answer":"Yes, perform a factory reset to erase all personal data before sending it back."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"cEoQa9ZODxD89lIELWN8","originalQuestion":"Do I have to pay return shipping if I change my mind?","question":"Do I have to pay return shipping if I change my mind?","originalAnswer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"BrLG61XfKRsnVKFWg0pV","originalQuestion":"I received the wrong item. What should I do?","question":"I received the wrong item. What should I do?","originalAnswer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","answer":"Please contact support with your order number and a photo of the item received to arrange an exchange."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AZJQmm1B0cw5j8c8GusS","originalQuestion":"What if my return is lost in transit?","question":"What if my return is lost in transit?","originalAnswer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"WkzzURYCc2lEzON9cBbb","originalQuestion":"My item was discounted during a sale. Will I be refunded the full amount?","question":"My item was discounted during a sale. Will I be refunded the full amount?","originalAnswer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"smMfcSjeyVIecRmDB8PP","originalQuestion":"How are refunds processed if I paid using Klarna or Clearpay?","question":"How are refunds processed if I paid using Klarna or Clearpay?","originalAnswer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"jU5B22M5FD9nKk8Co4vx","originalQuestion":"How long does it take to process a refund?","question":"How long does it take to process a refund?","originalAnswer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AVwX0mDbxeXqhHuOuB3m","originalQuestion":"What if I no longer have the original packaging?","question":"What if I no longer have the original packaging?","originalAnswer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"ewH9c49udtdIi6BZqGqd","originalQuestion":"Do I need a return authorization before sending back an item?","question":"Do I need a return authorization before sending back an item?","originalAnswer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","answer":"Yes, contact support to receive a return authorization and instructions before sending the item back."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zInk1C5FtoPrLqO9afKC","originalQuestion":"Do you offer exchanges instead of refunds?","question":"Do you offer exchanges instead of refunds?","originalAnswer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"rTt2x8WWtWPvFoahf9RP","originalQuestion":"Will I be refunded for shipping if my item is faulty?","question":"Will I be refunded for shipping if my item is faulty?","originalAnswer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"5JGZGwqyijKxNciQiZg8","originalQuestion":"Do I get a replacement before returning a faulty unit?","question":"Do I get a replacement before returning a faulty unit?","originalAnswer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"xBO24yHAmxCYKDj17oAb","originalQuestion":"I returned an item but haven’t received my refund. What now?","question":"I returned an item but haven’t received my refund. What now?","originalAnswer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"RhijwyfE58guGXvxXmje","originalQuestion":"Can I return a product if it’s been installed?","question":"Can I return a product if it’s been installed?","originalAnswer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"QrhTgjxkm6DLgwcbwV3O","originalQuestion":"Can I return a lock if it doesn’t fit my door?","question":"Can I return a lock if it doesn’t fit my door?","originalAnswer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"3HyhHO7bwPjYe2evFq2e","originalQuestion":"Do I need to include accessories when returning a product?","question":"Do I need to include accessories when returning a product?","originalAnswer":"Yes, include all accessories, manuals, and original packaging for a full refund.","answer":"Yes, include all accessories, manuals, and original packaging for a full refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"oAuEyLXIFIOHau12vDnG","originalQuestion":"What’s the return policy duration?","question":"What’s the return policy duration?","originalAnswer":"Blusafe offers a 30-day return window from the date of delivery.","answer":"Blusafe offers a 30-day return window from the date of delivery."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"23PM4aL7XY5DENil5Gzo","originalQuestion":"Is there a restocking fee for returns?","question":"Is there a restocking fee for returns?","originalAnswer":"Generally no, but items not returned in original condition or packaging may incur a fee.","answer":"Generally no, but items not returned in original condition or packaging may incur a fee."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zklyktcAUqu36mLC3sut","originalQuestion":"Can I cancel my order after it has shipped?","question":"Can I cancel my order after it has shipped?","originalAnswer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"KS3hrlPihZphNBX3c261","originalQuestion":"How do I package a return securely?","question":"How do I package a return securely?","originalAnswer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"wawXPwBQ4xtwxeVa2tm7","originalQuestion":"Will I get a full refund if I used the product once?","question":"Will I get a full refund if I used the product once?","originalAnswer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"7gEpFAupfO3YhfyO2zx4","originalQuestion":"Can I exchange for a different model?","question":"Can I exchange for a different model?","originalAnswer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"njW07sh2pJmZEDdtc79k","originalQuestion":"Do I need to pay for return postage?","question":"Do I need to pay for return postage?","originalAnswer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"2vBcjdl8gud2yogiZXt5","originalQuestion":"What condition must the product be in to qualify for return?","question":"What condition must the product be in to qualify for return?","originalAnswer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zShbKcw0Pbd4NI5cMDp5","originalQuestion":"What happens if my returned item is damaged in transit?","question":"What happens if my returned item is damaged in transit?","originalAnswer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"0PDiBuTFiX4QaSTxsm7K","originalQuestion":"How do I get confirmation that my return has been received?","question":"How do I get confirmation that my return has been received?","originalAnswer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"xzMfBTe1dQ0eBHgsZ0J2","originalQuestion":"How long does it take to process a return?","question":"How long does it take to process a return?","originalAnswer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"1cZfp6QzXUQ9pmdc0i9p","originalQuestion":"What if my return is lost in transit?","question":"What if my return is lost in transit?","originalAnswer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"yvFZiUQQxBQlLFYT0EI8","originalQuestion":"Can I return a lock that’s been slightly scratched during install?","question":"Can I return a lock that’s been slightly scratched during install?","originalAnswer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"YndaPSysXwyETpj39RTb","originalQuestion":"What’s the process for faulty product replacement?","question":"What’s the process for faulty product replacement?","originalAnswer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"Ef8sw2RlNoRFdlpaHtkL","originalQuestion":"What is the return policy if the product is unused?","question":"What is the return policy if the product is unused?","originalAnswer":"Returns are accepted within 30 days if the item is unused and in original packaging.","answer":"Returns are accepted within 30 days if the item is unused and in original packaging."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"hmbJ9Nyz3i4tLO3wg4PZ","originalQuestion":"Do I have to pay for return postage?","question":"Do I have to pay for return postage?","originalAnswer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"hkG5EouaGY0PrUIhADxf","originalQuestion":"How do I get a refund for a defective product?","question":"How do I get a refund for a defective product?","originalAnswer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged."}]},"71qYNJlu2QzLUd8FVngt":{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"originalQuestion":"Installation","isOutOfDate":false,"position":null,"published":true,"question":"Installation","questions":[{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ms6xZcPB6AphsichGznz","originalQuestion":"What photos do I need to provide for compatibility confirmation?","question":"What photos do I need to provide for compatibility confirmation?","originalAnswer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"oH2Q0ZZjxbgW1t4W9GN7","originalQuestion":"Can I install a Blusafe lock on a metal door?","question":"Can I install a Blusafe lock on a metal door?","originalAnswer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"af3a8DjxEWax1wd5q9f2","originalQuestion":"Does the Apollo lock work with a 60mm backset?","question":"Does the Apollo lock work with a 60mm backset?","originalAnswer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ezuQ8OC7wIp3coAJpYTI","originalQuestion":"Is a professional installer required for setup?","question":"Is a professional installer required for setup?","originalAnswer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"gg0sPBpY6dLdU1H22GPm","originalQuestion":"Can I install the Yunity on an electric gate?","question":"Can I install the Yunity on an electric gate?","originalAnswer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"oQCXq5R8Stzu1TDoojiM","originalQuestion":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Can the Cloud-S lock be surface-mounted without a recess?","originalAnswer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"TTwo2om7XBi7uUhr5tYJ","originalQuestion":"Do I need to drill new holes to install the Origin Smart handle?","question":"Do I need to drill new holes to install the Origin Smart handle?","originalAnswer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"CZ4dFGsotIcEhdOHRznq","originalQuestion":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","originalAnswer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"vvPpTo2m9psVpwC1KoH1","originalQuestion":"Does the Infinity lock require drilling through the entire door?","question":"Does the Infinity lock require drilling through the entire door?","originalAnswer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"vfkj8HiGBHBcvTUCcGTM","originalQuestion":"Can the Origin Smart be used on a split spindle lock?","question":"Can the Origin Smart be used on a split spindle lock?","originalAnswer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"52UlfR8fuiMYhp748C6I","originalQuestion":"Will the Cloud model fit a 60mm backset?","question":"Will the Cloud model fit a 60mm backset?","originalAnswer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"C7onbpBrLLJOR8K6v1oy","originalQuestion":"How long does installation take?","question":"How long does installation take?","originalAnswer":"Typically 30–60 minutes, depending on the model and door condition.","answer":"Typically 30–60 minutes, depending on the model and door condition."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"itWmstMZ0SYg35n3ljMZ","originalQuestion":"Do I need an electrician to install the Yunity on a gate?","question":"Do I need an electrician to install the Yunity on a gate?","originalAnswer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"WZiOUlIIm9r5igchLRDg","originalQuestion":"Do I need internet during installation?","question":"Do I need internet during installation?","originalAnswer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"r66TLZ2mYqhMjfcY0i7J","originalQuestion":"Does the Contour-V lock require a special door thickness?","question":"Does the Contour-V lock require a special door thickness?","originalAnswer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Jn5Tyxe5d8Do76dDLkIH","originalQuestion":"The template doesn’t match my door – what should I do?","question":"The template doesn’t match my door – what should I do?","originalAnswer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"sTFmepXh6kwmpYbhCRPk","originalQuestion":"Can I install a Blusafe lock on a wooden gate?","question":"Can I install a Blusafe lock on a wooden gate?","originalAnswer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"uhVTu8rswTmiIvBwaCk4","originalQuestion":"Can I reuse the screws from my old handle during installation?","question":"Can I reuse the screws from my old handle during installation?","originalAnswer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","originalQuestion":"Can the Infinity Smart be installed on uPVC doors?","question":"Can the Infinity Smart be installed on uPVC doors?","originalAnswer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"80qYznex4fh2UldRgv7c","originalQuestion":"Can the Breeze-C be installed on internal doors?","question":"Can the Breeze-C be installed on internal doors?","originalAnswer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1yzia4bvAoDG2PPiK1sc","originalQuestion":"Will the Apollo fit flush with my composite door?","question":"Will the Apollo fit flush with my composite door?","originalAnswer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1FEiDPNa9iyZldWSasUk","originalQuestion":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","originalAnswer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Tol4pYESVVnnpNUqMRGo","originalQuestion":"How do I determine the backset of my door for compatibility?","question":"How do I determine the backset of my door for compatibility?","originalAnswer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"x6qh8TOuFWS0FDm2IpMD","originalQuestion":"Do I need to drill new holes to install the Contour lock?","question":"Do I need to drill new holes to install the Contour lock?","originalAnswer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"WQBSQVritJzITBSR6C7p","originalQuestion":"Is there a setup video for installing Blusafe locks?","question":"Is there a setup video for installing Blusafe locks?","originalAnswer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"JPvk9zjsUN0C3QmZ2dqG","originalQuestion":"What tools do I need to install a Blusafe smart lock?","question":"What tools do I need to install a Blusafe smart lock?","originalAnswer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"C0D1XrVhjSo8XeKAlUyH","originalQuestion":"Do I need to use the Blusafe installation template?","question":"Do I need to use the Blusafe installation template?","originalAnswer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"3VKkEbzjNhxTvgZiTjGn","originalQuestion":"Can I mount the WiFi bridge behind a door or cupboard?","question":"Can I mount the WiFi bridge behind a door or cupboard?","originalAnswer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ppMn6WnxvMIZIcEfd8V8","originalQuestion":"Do Blusafe locks come with installation instructions?","question":"Do Blusafe locks come with installation instructions?","originalAnswer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"xPgIhGY6htGeukoVjwx9","originalQuestion":"Is there a left-handed version of the Contour handle?","question":"Is there a left-handed version of the Contour handle?","originalAnswer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1ZeHbN53s3tNa9O3uMcD","originalQuestion":"Do I need internet access during lock setup?","question":"Do I need internet access during lock setup?","originalAnswer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"P0XOONQnFneRyGDnrmES","originalQuestion":"Do I need to drill through the door to install the Origin Smart?","question":"Do I need to drill through the door to install the Origin Smart?","originalAnswer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"dheAsXTtB9LPfsYw4SEu","originalQuestion":"Is professional installation recommended for Blusafe locks?","question":"Is professional installation recommended for Blusafe locks?","originalAnswer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ryf5ybfksPgNJ6ZCwCZM","originalQuestion":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Do I need to remove the internal handle when installing the Infinity lock?","originalAnswer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"cHiI4aMvY1rxRsSHkqOT","originalQuestion":"Are extra-long screws included for thicker doors?","question":"Are extra-long screws included for thicker doors?","originalAnswer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"xA9RnofphFDqLcbTjdM7","originalQuestion":"Can I install the lock on a door with a mail slot?","question":"Can I install the lock on a door with a mail slot?","originalAnswer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"4RfE7AvfLImYgj4xYm2k","originalQuestion":"Can I install a Blusafe lock on an inward opening door?","question":"Can I install a Blusafe lock on an inward opening door?","originalAnswer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"SvIJXtmWxXREt3sJLklK","originalQuestion":"Do I need to chisel the door frame for installation?","question":"Do I need to chisel the door frame for installation?","originalAnswer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Sr3rFAYwc1d3F4rGZlnC","originalQuestion":"Can I install the Breeze A on a uPVC door?","question":"Can I install the Breeze A on a uPVC door?","originalAnswer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ygtdzzNBgX7l2HXQjXK1","originalQuestion":"Can I install the lock without removing my existing handle?","question":"Can I install the lock without removing my existing handle?","originalAnswer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"uDJR8etx8Nlly10Y1d0e","originalQuestion":"Do I need to lubricate the mechanism during installation?","question":"Do I need to lubricate the mechanism during installation?","originalAnswer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"PcNZt1FH1z7nVh9kdnGM","originalQuestion":"Can I install the lock on a composite door?","question":"Can I install the lock on a composite door?","originalAnswer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"KqNPYZIgrKFCXRyEePhJ","originalQuestion":"Is there a template included for drilling the correct holes?","question":"Is there a template included for drilling the correct holes?","originalAnswer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"q9k5FasjHOsFJop3z7PO","originalQuestion":"Does the lock require a backplate?","question":"Does the lock require a backplate?","originalAnswer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"03QBRBizygNJyAEKlEyJ","originalQuestion":"What tools do I need to install a Blusafe lock?","question":"What tools do I need to install a Blusafe lock?","originalAnswer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"QUtEZ0IukynH2ZJaDXv3","originalQuestion":"Is installation support available if I get stuck?","question":"Is installation support available if I get stuck?","originalAnswer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"z8W8N39cFPckCYetqw2p","originalQuestion":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","originalAnswer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"SteI7fRBVLzWigFP8cFU","originalQuestion":"Do I need internet during installation?","question":"Do I need internet during installation?","originalAnswer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"4b8tFwyNNyJy2vwDKXlu","originalQuestion":"Can I install the lock on a composite or uPVC door?","question":"Can I install the lock on a composite or uPVC door?","originalAnswer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"xl4sRY8CnZj8KLtcwirC","originalQuestion":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","originalAnswer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","answer":"No, all Blusafe locks are battery-powered and require no electrical wiring."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"fSPK7NYqHKt0WOjPG3d1","originalQuestion":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Are Blusafe locks compatible with left- and right-handed doors?","originalAnswer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"clHSJdIAruEEbGYQ5WRx","originalQuestion":"Are extension kits available for thicker doors?","question":"Are extension kits available for thicker doors?","originalAnswer":"Yes, you can request additional spindles or screws from support for thicker doors.","answer":"Yes, you can request additional spindles or screws from support for thicker doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"jQmYHOGUtIDHz77JCPXs","originalQuestion":"Do I need any special skills to install a Blusafe lock?","question":"Do I need any special skills to install a Blusafe lock?","originalAnswer":"No, installation is straightforward and only basic DIY skills are needed.","answer":"No, installation is straightforward and only basic DIY skills are needed."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"d2jrvwrux2RNsa6BrsXq","originalQuestion":"Is a professional installation service available?","question":"Is a professional installation service available?","originalAnswer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"XBXOe71jDc2xg7XjGtKd","originalQuestion":"Will the lock fit on doors with decorative trim or narrow frames?","question":"Will the lock fit on doors with decorative trim or narrow frames?","originalAnswer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice."}]},"vpft7ZqLbkpjXKrzViSY":{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"originalQuestion":"Compatibility","isOutOfDate":false,"position":null,"published":true,"question":"Compatibility","questions":[{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"vxZcvMOSaOeIzE2OyKDa","originalQuestion":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","originalAnswer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"wcg0taqprxmITh8WwRlX","originalQuestion":"Are Blusafe locks compatible with American door standards?","question":"Are Blusafe locks compatible with American door standards?","originalAnswer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"bdjGRz1VMF1Q6SEdMBMo","originalQuestion":"Will the Apollo work on a pull bar door?","question":"Will the Apollo work on a pull bar door?","originalAnswer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"aMKalDnzVby77EEGEKym","originalQuestion":"Are the WiFi bridges interchangeable between models?","question":"Are the WiFi bridges interchangeable between models?","originalAnswer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"G7zG6QioIy4prwnuXZMx","originalQuestion":"Can I use the fingerprint scanner if my hands are wet?","question":"Can I use the fingerprint scanner if my hands are wet?","originalAnswer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"XDGSebfYUhVycz4vC1kr","originalQuestion":"Can I use the same app for multiple locks at different locations?","question":"Can I use the same app for multiple locks at different locations?","originalAnswer":"Yes, the Blusafe app supports multiple locks across different addresses.","answer":"Yes, the Blusafe app supports multiple locks across different addresses."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"QAmXZ5nGW84Jeo15xhtH","originalQuestion":"Does the Cloud-S lock work with external power sources?","question":"Does the Cloud-S lock work with external power sources?","originalAnswer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"qMvSm5mQFStRoQ50wZ9W","originalQuestion":"Will the Breeze-A model work with my multipoint gearbox?","question":"Will the Breeze-A model work with my multipoint gearbox?","originalAnswer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"njjlywOzhfrrJFY5UjET","originalQuestion":"Can I use my existing thumbturn with a Blusafe handle?","question":"Can I use my existing thumbturn with a Blusafe handle?","originalAnswer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"o5fZkSjJBQOp7Q36fwXi","originalQuestion":"Is the Mirage padlock weatherproof?","question":"Is the Mirage padlock weatherproof?","originalAnswer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"CpenyXyldVVBI7Ev6Nuc","originalQuestion":"Will the Yunity handle work on an electric roller shutter?","question":"Will the Yunity handle work on an electric roller shutter?","originalAnswer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"xIdYwcUCgSjWMP6hEESZ","originalQuestion":"Can multiple locks be controlled from the same app account?","question":"Can multiple locks be controlled from the same app account?","originalAnswer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","answer":"Yes, the app supports managing multiple locks and even grouping them by property or location."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"UKy0tyqgx6covCfka7TE","originalQuestion":"Can I use Blusafe locks in commercial buildings?","question":"Can I use Blusafe locks in commercial buildings?","originalAnswer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6eSjcYvrfV0YULq3uGw6","originalQuestion":"Does the Apollo work with sash locks?","question":"Does the Apollo work with sash locks?","originalAnswer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"Y6hpKowKVSSyhMirVfIG","originalQuestion":"Can I install Blusafe locks on doors with a narrow stile?","question":"Can I install Blusafe locks on doors with a narrow stile?","originalAnswer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"cHAYqOGpW3DoZjksa48A","originalQuestion":"Will the Origin Smart work with lift-to-lock doors?","question":"Will the Origin Smart work with lift-to-lock doors?","originalAnswer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"fUgIytShqZEljpsMtFey","originalQuestion":"Can I use one card to open multiple locks?","question":"Can I use one card to open multiple locks?","originalAnswer":"Yes, if the card is registered to each lock individually through the app.","answer":"Yes, if the card is registered to each lock individually through the app."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"4xnWTpvTKlwbBcFnpUGu","originalQuestion":"Do Blusafe locks support RFID key fobs?","question":"Do Blusafe locks support RFID key fobs?","originalAnswer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"yyGNcXqKkO3t9S8nzL3c","originalQuestion":"Will the app work on tablets or only phones?","question":"Will the app work on tablets or only phones?","originalAnswer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","answer":"The app works on Android and iOS tablets, but it's optimized for smartphones."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"9xBtMerrGX3Iahc53ExB","originalQuestion":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"Can I use the same Tuya app for my smart bulbs and my lock?","originalAnswer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"G5ZiYsVHKD6S0LrTQep5","originalQuestion":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","originalAnswer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"deZ70u9pQRfDrQ0Ygydf","originalQuestion":"Are Blusafe locks compatible with Yale gearboxes?","question":"Are Blusafe locks compatible with Yale gearboxes?","originalAnswer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"vQbutiRvwAaUBvHitUqO","originalQuestion":"Can I use the lock on a door with no deadbolt, only latch?","question":"Can I use the lock on a door with no deadbolt, only latch?","originalAnswer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"sOPjzZ9zS7V1FlrsJ8tX","originalQuestion":"Will the Breeze handle work with my split spindle mechanism?","question":"Will the Breeze handle work with my split spindle mechanism?","originalAnswer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"eYCyGQeonMdRNH66f6tE","originalQuestion":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"Is the Mirage padlock suitable for outdoor gates in winter?","originalAnswer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"FGlD3UBh50FafrSAXVdB","originalQuestion":"Is there a difference between the Origin and Origin Smart?","question":"Is there a difference between the Origin and Origin Smart?","originalAnswer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"gGysw01qBIykLOHPDkEe","originalQuestion":"Can I connect my lock to more than one WiFi bridge?","question":"Can I connect my lock to more than one WiFi bridge?","originalAnswer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6tnDC2R1G3osHRbSU8mP","originalQuestion":"Can I use rechargeable batteries in my Blusafe lock?","question":"Can I use rechargeable batteries in my Blusafe lock?","originalAnswer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"izfp1RqoyGAU14fqbq4b","originalQuestion":"Do I need internet access to use basic lock features?","question":"Do I need internet access to use basic lock features?","originalAnswer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6n0xSpTv7Z8HSD6njTYo","originalQuestion":"Are Blusafe locks fire-rated?","question":"Are Blusafe locks fire-rated?","originalAnswer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"GCTiYHjafLfxjEZzE2UA","originalQuestion":"Does the Origin Smart work with Euro profile cylinders?","question":"Does the Origin Smart work with Euro profile cylinders?","originalAnswer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"PqQG5H2JQs7BRaFQhw3O","originalQuestion":"Can I install the Cloud-S vertically on a side gate?","question":"Can I install the Cloud-S vertically on a side gate?","originalAnswer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"MivWnDZ1ou334vvpMz4U","originalQuestion":"Will the Origin Smart work with Scandinavian locks?","question":"Will the Origin Smart work with Scandinavian locks?","originalAnswer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"2QucCMmMH6pKzjPnl9wE","originalQuestion":"Can I use the lock with a smart home hub like SmartThings?","question":"Can I use the lock with a smart home hub like SmartThings?","originalAnswer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"YWw8Lhg3ztchbFQQlUHN","originalQuestion":"Do Blusafe locks support multi-language keypads?","question":"Do Blusafe locks support multi-language keypads?","originalAnswer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"xeRvqwzRULxq2JEShtbx","originalQuestion":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","originalAnswer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"JEK42fKk60AttTafzq4N","originalQuestion":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Can Blusafe locks integrate with Ring or Nest systems?","originalAnswer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"jYWxD4lHTC755LgC7ufa","originalQuestion":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Is the Apollo compatible with slam-shut multipoint systems?","originalAnswer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"iWE1S2AWWmyn4ac0QH8v","originalQuestion":"Does the WiFi bridge work on 5GHz networks?","question":"Does the WiFi bridge work on 5GHz networks?","originalAnswer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ca7dQEVskkREzYvqTIe7","originalQuestion":"Are Blusafe locks suitable for commercial use?","question":"Are Blusafe locks suitable for commercial use?","originalAnswer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"8DPz7DYycMLRqHmtdH6B","originalQuestion":"Will Blusafe locks work in Australia?","question":"Will Blusafe locks work in Australia?","originalAnswer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"MvuwMOP1VqrxEMFy8LYr","originalQuestion":"Can the Contour be installed on glass doors?","question":"Can the Contour be installed on glass doors?","originalAnswer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ziPxd2Iet2hDqrjDHWOW","originalQuestion":"Do Blusafe locks support Apple HomeKit?","question":"Do Blusafe locks support Apple HomeKit?","originalAnswer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"HLQXlqK7vXFFrMxWsvHf","originalQuestion":"Are Blusafe locks weatherproof?","question":"Are Blusafe locks weatherproof?","originalAnswer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate"},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"tta3LpkjmyOHxIBJy94S","originalQuestion":"Can I install Blusafe locks on a door with an offset gearbox?","question":"Can I install Blusafe locks on a door with an offset gearbox?","originalAnswer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"9HxdkDjH7fDmwSCSG9Yw","originalQuestion":"Can Blusafe locks be installed on double doors?","question":"Can Blusafe locks be installed on double doors?","originalAnswer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ujwwGrZcADf2rLyIZ6Zb","originalQuestion":"Will the app notify me if the door is left unlocked?","question":"Will the app notify me if the door is left unlocked?","originalAnswer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"WXhyu5CbEhY6IUShO7dn","originalQuestion":"Are there weather shields available for outdoor use?","question":"Are there weather shields available for outdoor use?","originalAnswer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"HoLgilFHDCoiZC4lB9NA","originalQuestion":"Will the app work on Huawei devices without Google Play?","question":"Will the app work on Huawei devices without Google Play?","originalAnswer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"b5qpLIIMkWq9PO1j9wZ3","originalQuestion":"Do you support locks for aluminum frame doors?","question":"Do you support locks for aluminum frame doors?","originalAnswer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"STXNfSZrFN3mSqT2dNAk","originalQuestion":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Is the Blusafe app the same as Tuya or Smart Life?","originalAnswer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"XmLnQZs8MtHyzAAkEh8a","originalQuestion":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Is the Infinity lock compatible with lever-on-rose handles?","originalAnswer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"zPmwnyl4hB7yZzn353Nf","originalQuestion":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","originalAnswer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","answer":"It depends on spacing. Provide measurements to support for confirmation before purchase."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"FbBzD9TfTRUuSHFoOWUW","originalQuestion":"Can I use the Mirage padlock for lockers or gym use?","question":"Can I use the Mirage padlock for lockers or gym use?","originalAnswer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"NtePBxC0YQBHygF7egAm","originalQuestion":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","originalAnswer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"T5OvZTddrr1izeXYZp0R","originalQuestion":"Will Blusafe locks work with non-standard door thicknesses?","question":"Will Blusafe locks work with non-standard door thicknesses?","originalAnswer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"J5dCCfLij8oHuhv2v1dE","originalQuestion":"Does the WiFi bridge need to be in the same room as the lock?","question":"Does the WiFi bridge need to be in the same room as the lock?","originalAnswer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"YkozIt0pCG8CMzi4kDtn","originalQuestion":"Are Blusafe locks compatible with multipoint locks?","question":"Are Blusafe locks compatible with multipoint locks?","originalAnswer":"Yes, several models are de","answer":"Yes, several models are de"},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"wYKI3IBS3vkyaVyt2JW5","originalQuestion":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Can I use the Cloud-S lock with a vertical handle setup?","originalAnswer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6C4YHfSV8J0ChbqGEiHs","originalQuestion":"Do your locks work with mobile access via Apple Watch?","question":"Do your locks work with mobile access via Apple Watch?","originalAnswer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"X15fGidlu08k9wXj9wzP","originalQuestion":"Is the lock compatible with Home Assistant?","question":"Is the lock compatible with Home Assistant?","originalAnswer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"WWdljn8s5h6LX2REN28v","originalQuestion":"Can I use the lock on an outbuilding or shed?","question":"Can I use the lock on an outbuilding or shed?","originalAnswer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"v3zpSCFJf6BPTBpdHcIB","originalQuestion":"Are there extensions for thicker doors?","question":"Are there extensions for thicker doors?","originalAnswer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"yVUr3evfwkZoMcaUniTO","originalQuestion":"Can the lock be used with metal gates?","question":"Can the lock be used with metal gates?","originalAnswer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"Al1X0bjxd6ApsMRj6gJt","originalQuestion":"Will the system work on both Android and iOS?","question":"Will the system work on both Android and iOS?","originalAnswer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"uzFAghLG7EJTzo351Zq5","originalQuestion":"Is the system compatible with Yale night latches?","question":"Is the system compatible with Yale night latches?","originalAnswer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"etaR1maEBHQlcTxBDVY5","originalQuestion":"Does the Mirage padlock work with outdoor gates?","question":"Does the Mirage padlock work with outdoor gates?","originalAnswer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"luHnha20BZPcwXs8RuhF","originalQuestion":"Are the locks compliant with fire safety regulations?","question":"Are the locks compliant with fire safety regulations?","originalAnswer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"TkpwtCLf8bqrLX3kIHKG","originalQuestion":"Can I use third-party NFC tags with the lock?","question":"Can I use third-party NFC tags with the lock?","originalAnswer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"m2vOQk8n2PlpacknX2os","originalQuestion":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","originalAnswer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"5br0EvRUHFn0c7QptOI3","originalQuestion":"Will it work with smart home hubs like SmartThings?","question":"Will it work with smart home hubs like SmartThings?","originalAnswer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"IeWAua39HBdDyenUgbQq","originalQuestion":"Do the locks support British Standard mortice locks?","question":"Do the locks support British Standard mortice locks?","originalAnswer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"4PIXXsGJGeS0LoGLinnM","originalQuestion":"Does the lock work with ring doorbells or cameras?","question":"Does the lock work with ring doorbells or cameras?","originalAnswer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"F0lNQug67BJ6TbqlLy0I","originalQuestion":"Do you support left- and right-handed door orientations?","question":"Do you support left- and right-handed door orientations?","originalAnswer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"1xVKYoq78p0rKDsBNY18","originalQuestion":"Can I use the lock on metal gates or sheds?","question":"Can I use the lock on metal gates or sheds?","originalAnswer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"zNRAcWE1XnZIB2INcEpW","originalQuestion":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"Is the system compatible with smart assistants like Alexa or Google Home?","originalAnswer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"fZ45Ax86BixStRLffZ9W","originalQuestion":"Do the locks work with multipoint locking systems?","question":"Do the locks work with multipoint locking systems?","originalAnswer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"SFrA3cEYNhizTO4UXA6w","originalQuestion":"Can I use the app on both Android and iOS devices?","question":"Can I use the app on both Android and iOS devices?","originalAnswer":"Yes, the app is fully compatible with Android and iOS platforms.","answer":"Yes, the app is fully compatible with Android and iOS platforms."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"5xb32VZX6pN94hmy7cRs","originalQuestion":"Does the lock support Apple Watch or similar wearables?","question":"Does the lock support Apple Watch or similar wearables?","originalAnswer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"NyrzAyd6VuYnnhUQ9QD6","originalQuestion":"Can I use third-party NFC tags for unlocking?","question":"Can I use third-party NFC tags for unlocking?","originalAnswer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported."}]},"Xxx4VjaBTWLCqE8HEBPP":{"categoryId":"Xxx4VjaBTWLCqE8HEBPP","featured":false,"originalQuestion":"Orders & Services","isOutOfDate":false,"position":null,"published":true,"question":"Orders & Services","questions":[{"categoryId":"Xxx4VjaBTWLCqE8HEBPP","featured":false,"published":true,"isOutOfDate":false,"questionId":"ODaOM9Olm7mQqBoED3XT","originalQuestion":"Does Blusafe provide installation services?","question":"Does Blusafe provide installation services?","originalAnswer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional."}]},"wzuoVhp4REGt5b1MdR42":{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"originalQuestion":"Orders & Shipping","isOutOfDate":false,"position":null,"published":true,"question":"Orders & Shipping","questions":[{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"spxZepOesVMasAPzeaNa","originalQuestion":"My package was returned due to address issues — what now?","question":"My package was returned due to address issues — what now?","originalAnswer":"Please confirm your updated address with support to arrange redelivery or request a refund.","answer":"Please confirm your updated address with support to arrange redelivery or request a refund."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"0ze53zsES1qvXPrJcy57","originalQuestion":"Do you ship internationally?","question":"Do you ship internationally?","originalAnswer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lheLaRjQoS1BpHCs6dI2","originalQuestion":"Can I request Saturday delivery?","question":"Can I request Saturday delivery?","originalAnswer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"PS8CqhGisE8qALMrU1RX","originalQuestion":"I need my order urgently. Can I upgrade to express shipping?","question":"I need my order urgently. Can I upgrade to express shipping?","originalAnswer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"nlWbz7lpf4dMsQNWQEiH","originalQuestion":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","originalAnswer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"V0Tg44oXVePKhjILg5DU","originalQuestion":"Do you offer click-and-collect or showroom pickup?","question":"Do you offer click-and-collect or showroom pickup?","originalAnswer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","answer":"Blusafe is primarily online. Contact support for any special pickup arrangements."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"oVW94JeDvuoqZTijAEBG","originalQuestion":"Can I delay my order for future delivery?","question":"Can I delay my order for future delivery?","originalAnswer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"dCtgmyvxPh6VbyI5cfXa","originalQuestion":"Can I get a VAT invoice?","question":"Can I get a VAT invoice?","originalAnswer":"Yes, email support with your order number and company details to receive a VAT invoice.","answer":"Yes, email support with your order number and company details to receive a VAT invoice."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"NfZcRrI0K2VU3VRgN71N","originalQuestion":"Do you ship on weekends?","question":"Do you ship on weekends?","originalAnswer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"DkgphWaEQx0RpeP2OG18","originalQuestion":"Can I get a spare mechanical key?","question":"Can I get a spare mechanical key?","originalAnswer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"m0USJx4bSio7aXirjaUK","originalQuestion":"How can I track my shipment?","question":"How can I track my shipment?","originalAnswer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"bZ4QFp0qL1ybRIYXtq9i","originalQuestion":"Do you ship to Northern Ireland?","question":"Do you ship to Northern Ireland?","originalAnswer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"4eeKA9sGDCRTE2AhXXyR","originalQuestion":"Can I change my delivery method after ordering?","question":"Can I change my delivery method after ordering?","originalAnswer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"SvKnRfnQfnEDCjl5Qn65","originalQuestion":"Can I pre-order out-of-stock items?","question":"Can I pre-order out-of-stock items?","originalAnswer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","answer":"Yes, contact support to reserve or pre-order products that are currently out of stock."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"aQ4oP2v96GqBH7AsUx73","originalQuestion":"I didn’t receive an order confirmation email — what now?","question":"I didn’t receive an order confirmation email — what now?","originalAnswer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"87W8kl0rnsQuwyQAvpkY","originalQuestion":"Can I add installation service during checkout?","question":"Can I add installation service during checkout?","originalAnswer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"2McyKBPD6Pnn0ojebAoI","originalQuestion":"Can I request a weekend delivery?","question":"Can I request a weekend delivery?","originalAnswer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"wuNE0ei4nK2VD8UFCrbN","originalQuestion":"How do I change my delivery address after ordering?","question":"How do I change my delivery address after ordering?","originalAnswer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"aDs1RdZobNVr4LWaVDIj","originalQuestion":"Can I choose a specific courier for my delivery?","question":"Can I choose a specific courier for my delivery?","originalAnswer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"PyrGajmSGkbsvVeo4bug","originalQuestion":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","originalAnswer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"9daIEFz4m6vSTyDP95S3","originalQuestion":"Can I delay delivery for a later date?","question":"Can I delay delivery for a later date?","originalAnswer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"J6S087rGeb0MM2iMUXfT","originalQuestion":"How long does delivery usually take within the UK?","question":"How long does delivery usually take within the UK?","originalAnswer":"Standard delivery is 2–4 business days. Express options are available at checkout.","answer":"Standard delivery is 2–4 business days. Express options are available at checkout."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lkukN3Y5ZaSiZw6VKdKB","originalQuestion":"Do you ship internationally?","question":"Do you ship internationally?","originalAnswer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"z4wptE7VbgEbGD1jHzti","originalQuestion":"Do you offer next-day delivery?","question":"Do you offer next-day delivery?","originalAnswer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"JADZeoU3AmfHpAR3K9lc","originalQuestion":"Do you provide VAT invoices?","question":"Do you provide VAT invoices?","originalAnswer":"Yes, VAT invoices are available upon request. Contact support with your order number.","answer":"Yes, VAT invoices are available upon request. Contact support with your order number."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"jJYSYvm3ADipAda6rLkx","originalQuestion":"Can I track my order without an account?","question":"Can I track my order without an account?","originalAnswer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"WqgL5olSzmi0SJJIMlrg","originalQuestion":"Can I collect my order in person?","question":"Can I collect my order in person?","originalAnswer":"Blusafe is an online retailer and does not currently offer in-person collection.","answer":"Blusafe is an online retailer and does not currently offer in-person collection."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"0k9fRLBPNYQXsIWErRry","originalQuestion":"What courier does Blusafe use?","question":"What courier does Blusafe use?","originalAnswer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"f3xKP35HEq7wC6CsVJCr","originalQuestion":"Can I get a discount for bulk orders?","question":"Can I get a discount for bulk orders?","originalAnswer":"Yes, contact sales or support for volume pricing on large orders.","answer":"Yes, contact sales or support for volume pricing on large orders."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"X850lStwxT2pHLCTbVEh","originalQuestion":"How do I check if my item has been dispatched?","question":"How do I check if my item has been dispatched?","originalAnswer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lGrsTr6kGqgJ5t4U6noh","originalQuestion":"Can I update my shipping address after placing an order?","question":"Can I update my shipping address after placing an order?","originalAnswer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","answer":"Yes, contact support as soon as possible before the item ships to update your delivery address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"Snq6gvHtfowOKbsQr0ve","originalQuestion":"Do I get notified when my order is out for delivery?","question":"Do I get notified when my order is out for delivery?","originalAnswer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"QArb7ixLsVcGc2mOka5j","originalQuestion":"Can I schedule delivery for a specific date?","question":"Can I schedule delivery for a specific date?","originalAnswer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"iUUS4iR8UkLP9Kgu5wPW","originalQuestion":"Is weekend delivery available?","question":"Is weekend delivery available?","originalAnswer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"yu9tlhYSUZkpIAAcynRp","originalQuestion":"Can I request a specific delivery time slot?","question":"Can I request a specific delivery time slot?","originalAnswer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"Rwhu7ksWb3trHM2NhomL","originalQuestion":"Do I need to sign for delivery?","question":"Do I need to sign for delivery?","originalAnswer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"vop8FbiG6SPpBop1mFVg","originalQuestion":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","originalAnswer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"gFYkZ1XNIHMAMypHqgao","originalQuestion":"Can I delay dispatch for a future delivery date?","question":"Can I delay dispatch for a future delivery date?","originalAnswer":"Contact support immediately after ordering to request a delayed dispatch if needed.","answer":"Contact support immediately after ordering to request a delayed dispatch if needed."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"kU4adwEQl1cMNWwnUv1Z","originalQuestion":"Can I get tracking information for my order?","question":"Can I get tracking information for my order?","originalAnswer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"vLM8KwYvVrDAsG1v2dhH","originalQuestion":"Is weekend delivery available?","question":"Is weekend delivery available?","originalAnswer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"3hTTlkrN1UmbBPz00WRb","originalQuestion":"Can I cancel my order before it ships?","question":"Can I cancel my order before it ships?","originalAnswer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","answer":"Yes, contact customer service immediately after purchase to cancel before dispatch."}]},"E2TXzfEV29PvYUvycsNU":{"categoryId":"E2TXzfEV29PvYUvycsNU","featured":false,"originalQuestion":"Product Care","isOutOfDate":false,"position":null,"published":true,"question":"Product Care","questions":[{"categoryId":"E2TXzfEV29PvYUvycsNU","featured":false,"published":true,"isOutOfDate":false,"questionId":"TBubX6e3OnLkvkMImFY7","originalQuestion":"What’s the best way to clean the fingerprint sensor?","question":"What’s the best way to clean the fingerprint sensor?","originalAnswer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor."}]},"aSAyzWPipt4pgSDB0Dyf":{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"originalQuestion":"Technical Support","isOutOfDate":false,"position":null,"published":true,"question":"Technical Support","questions":[{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"gU3QBAvVUwWq0OorzBaN","originalQuestion":"Can I integrate Blusafe locks with Home Assistant?","question":"Can I integrate Blusafe locks with Home Assistant?","originalAnswer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ED2kPSAhKLzwUcASFyKu","originalQuestion":"My app isn't updating lock activity.","question":"My app isn't updating lock activity.","originalAnswer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lsAxMpzZ7uUmAzBp58vC","originalQuestion":"Is there a way to export user access logs?","question":"Is there a way to export user access logs?","originalAnswer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"eROLEZ0MvyocA9VfDijF","originalQuestion":"The Tuya app does not list my lock during pairing. What should I do?","question":"The Tuya app does not list my lock during pairing. What should I do?","originalAnswer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"dgVwC6aqTay7ytC4VWTb","originalQuestion":"Why does my lock keep showing “Lock jammed” in the app?","question":"Why does my lock keep showing “Lock jammed” in the app?","originalAnswer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"i9OhGMjPrgopTQh0thmQ","originalQuestion":"How do I update the firmware on my Blusafe lock?","question":"How do I update the firmware on my Blusafe lock?","originalAnswer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"qTwTBkIrYePmkJM4PTjO","originalQuestion":"I can’t delete a user from the app.","question":"I can’t delete a user from the app.","originalAnswer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"2dlsBpbxcacBdWwn34pP","originalQuestion":"My lock only works intermittently.","question":"My lock only works intermittently.","originalAnswer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"nw8MzHj1yLQkp3q2YSXI","originalQuestion":"How do I reset my lock to factory settings?","question":"How do I reset my lock to factory settings?","originalAnswer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"KuQBtztjzkIMA3HokS2F","originalQuestion":"How do I pair a new fingerprint?","question":"How do I pair a new fingerprint?","originalAnswer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"cBubsFxwlMacOuFgDi5C","originalQuestion":"Can I assign admin and guest roles to users?","question":"Can I assign admin and guest roles to users?","originalAnswer":"Yes, the app allows assigning roles with different permissions for access control.","answer":"Yes, the app allows assigning roles with different permissions for access control."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"VRrM3S2N3ksBcyMRE7Bp","originalQuestion":"Does the lock store data if the app isn’t connected?","question":"Does the lock store data if the app isn’t connected?","originalAnswer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"GGAYvD6MfJVJtHiHLdp4","originalQuestion":"Why does my lock sometimes take a few seconds to respond?","question":"Why does my lock sometimes take a few seconds to respond?","originalAnswer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"IH7ixHb96zxJC4nDVNWT","originalQuestion":"What happens if I forget my admin code?","question":"What happens if I forget my admin code?","originalAnswer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"DesS5na37Gi97St2T7Ab","originalQuestion":"How do I check my firmware version?","question":"How do I check my firmware version?","originalAnswer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"AIJU4XzW2VnxMbLk32qp","originalQuestion":"Can I recover access if I lose my phone?","question":"Can I recover access if I lose my phone?","originalAnswer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"KB0vaHKhvieWpBNbgXpa","originalQuestion":"Can I reset the WiFi bridge without resetting the lock?","question":"Can I reset the WiFi bridge without resetting the lock?","originalAnswer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"1BnynhxE5NRZYTysnVPC","originalQuestion":"The lock is beeping continuously. What does that indicate?","question":"The lock is beeping continuously. What does that indicate?","originalAnswer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"H53t98dlAZQKfhCV5DvM","originalQuestion":"Can I manually lock the door from inside?","question":"Can I manually lock the door from inside?","originalAnswer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZGSp5EAztVOcvm8KnQSf","originalQuestion":"Is there a support number I can call?","question":"Is there a support number I can call?","originalAnswer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"UWeGqnSflv73WLjPCk9L","originalQuestion":"Can I use the lock during a power cut?","question":"Can I use the lock during a power cut?","originalAnswer":"Yes, the locks are battery-powered and remain fully operational during power outages.","answer":"Yes, the locks are battery-powered and remain fully operational during power outages."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ESF5u44eSEL6MpfrDySL","originalQuestion":"Is it safe to leave batteries in the lock unused for months?","question":"Is it safe to leave batteries in the lock unused for months?","originalAnswer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"GedlO5IYJ1bhAJ3qbHuP","originalQuestion":"How do I know if my firmware is up to date?","question":"How do I know if my firmware is up to date?","originalAnswer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"iheaexAh4HKM4ghShC3j","originalQuestion":"What should I do if the calibration process fails repeatedly?","question":"What should I do if the calibration process fails repeatedly?","originalAnswer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"cILN4mwC9ikMtOu1lGXX","originalQuestion":"The app won’t scan my QR code. What should I do?","question":"The app won’t scan my QR code. What should I do?","originalAnswer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"zWCH5X9bsdWJjGcXnnWf","originalQuestion":"I hear a constant clicking noise from the lock.","question":"I hear a constant clicking noise from the lock.","originalAnswer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"Xzpr6pUzqCMTrd3y7ENx","originalQuestion":"The lock isn’t syncing with the app after setup.","question":"The lock isn’t syncing with the app after setup.","originalAnswer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"hCBcUfoMmq3Cf1Z8AnIL","originalQuestion":"How do I update the firmware on my lock?","question":"How do I update the firmware on my lock?","originalAnswer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"5T4Dg00w9UC56wCQuYMc","originalQuestion":"How can I test if my WiFi bridge is working?","question":"How can I test if my WiFi bridge is working?","originalAnswer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"5v6qYi0dfn1bxIAWnDmO","originalQuestion":"How do I reset the Mirage padlock?","question":"How do I reset the Mirage padlock?","originalAnswer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"xIiE763eg4cJDq0erVrT","originalQuestion":"My lock doesn’t make any sound even after replacing batteries.","question":"My lock doesn’t make any sound even after replacing batteries.","originalAnswer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"c5cph0hidoFvYulsWrpo","originalQuestion":"My keypad lights up but doesn’t respond to input.","question":"My keypad lights up but doesn’t respond to input.","originalAnswer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lgo40JNnW9jb0AgtvHQw","originalQuestion":"Why is there a delay between unlocking on the app and the lock responding?","question":"Why is there a delay between unlocking on the app and the lock responding?","originalAnswer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"zMKPQTogRVKYb4ajDU7Z","originalQuestion":"How do I soft reset the Origin Smart lock?","question":"How do I soft reset the Origin Smart lock?","originalAnswer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"T2ITosMhDGvDFdOA71iv","originalQuestion":"How do I reset the WiFi bridge?","question":"How do I reset the WiFi bridge?","originalAnswer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"JVg7FODzaD4QrYaldhad","originalQuestion":"What do I do if my lock doesn't calibrate properly?","question":"What do I do if my lock doesn't calibrate properly?","originalAnswer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"Qs9v8jzQO4YhTQ7axKwm","originalQuestion":"Why is the WiFi bridge not pairing with the app?","question":"Why is the WiFi bridge not pairing with the app?","originalAnswer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lX2Zppm6AuCAUZx0alAZ","originalQuestion":"My lock shows “motor jam” — how do I fix it?","question":"My lock shows “motor jam” — how do I fix it?","originalAnswer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"tDGybL5npEoLc1IZaPuP","originalQuestion":"What should I do if the app crashes frequently?","question":"What should I do if the app crashes frequently?","originalAnswer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"6LZar482J7A4VpSrUsTo","originalQuestion":"The keypad buttons aren’t responding. What should I do?","question":"The keypad buttons aren’t responding. What should I do?","originalAnswer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"S0Vsld2It9IvQCcCYjCm","originalQuestion":"The lock says \"binding failed\" — what does that mean?","question":"The lock says \"binding failed\" — what does that mean?","originalAnswer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"4Pna1AiZPD08yXmrF5uK","originalQuestion":"Can I upgrade firmware manually?","question":"Can I upgrade firmware manually?","originalAnswer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported."}]},"E2oyxrKtTOfxeQMLbqV6":{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"originalQuestion":"Troubleshooting","isOutOfDate":false,"position":null,"published":true,"question":"Troubleshooting","questions":[{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JaQVDpoIyC1lUvMZjjfy","originalQuestion":"My Breeze handle is not responding. What should I check?","question":"My Breeze handle is not responding. What should I check?","originalAnswer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"BhR3bI2CyQana33LoOb6","originalQuestion":"The app is not pairing with my lock.","question":"The app is not pairing with my lock.","originalAnswer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"OlfbfPOSadNxMshSINon","originalQuestion":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","originalAnswer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"mxI6dwTjJ1h4uhqKOFNE","originalQuestion":"The handle turns but doesn’t retract the latch.","question":"The handle turns but doesn’t retract the latch.","originalAnswer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"V8la78diwJNX9zDN7XTz","originalQuestion":"My lock clicks but doesn’t unlock.","question":"My lock clicks but doesn’t unlock.","originalAnswer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JPyWozqxSvaSbBw95AtP","originalQuestion":"Why does my Mirage padlock not respond to fingerprint input?","question":"Why does my Mirage padlock not respond to fingerprint input?","originalAnswer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"fdZ4iIoDlbLLtVfOeyAn","originalQuestion":"The keypad is not lighting up when I press it.","question":"The keypad is not lighting up when I press it.","originalAnswer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"oHsq4fd39qVpzJ4sPFKf","originalQuestion":"My app says “Device Offline”. What does that mean?","question":"My app says “Device Offline”. What does that mean?","originalAnswer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"jy33cE9UCEEfm9wmJgQP","originalQuestion":"Why is the lock beeping but not unlocking?","question":"Why is the lock beeping but not unlocking?","originalAnswer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","answer":"Beeping often signals low battery or an access error. Replace the batteries and retry."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Pl4b4TewaF7uhfPImcOS","originalQuestion":"My Contour-V lock handle is spinning freely.","question":"My Contour-V lock handle is spinning freely.","originalAnswer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"AFMeu2UiQyjEmj4DN0QB","originalQuestion":"The fingerprint sensor flashes red. What does that mean?","question":"The fingerprint sensor flashes red. What does that mean?","originalAnswer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Shz67Tiv8HZnkJKfi1aa","originalQuestion":"The app shows “Sync failed” when updating users.","question":"The app shows “Sync failed” when updating users.","originalAnswer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"qARSM81zEUG2W5kw2b6D","originalQuestion":"The app keeps logging me out. Is that normal?","question":"The app keeps logging me out. Is that normal?","originalAnswer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7KOqBwahVVx0hpUsXIeP","originalQuestion":"Why is the fingerprint scanner slow to respond?","question":"Why is the fingerprint scanner slow to respond?","originalAnswer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Vm7tDqkVDACJfGICpRd7","originalQuestion":"Why is the lock unlocking on its own?","question":"Why is the lock unlocking on its own?","originalAnswer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NX98bU5j1Z1qSUBDuuCX","originalQuestion":"Can I power the lock from outside if the battery is dead?","question":"Can I power the lock from outside if the battery is dead?","originalAnswer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"TZbgxh5WmWae4SWfW9xr","originalQuestion":"My lock resets randomly. What causes this?","question":"My lock resets randomly. What causes this?","originalAnswer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"G0F4Xn4llJzVifp0fGZW","originalQuestion":"My lock won’t calibrate properly.","question":"My lock won’t calibrate properly.","originalAnswer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7oGciye6MC03O1emofYi","originalQuestion":"The WiFi bridge is connected but the lock is still offline.","question":"The WiFi bridge is connected but the lock is still offline.","originalAnswer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Wg09YNEtxOyeKJiOrcX1","originalQuestion":"My app shows “lock disconnected” even when I’m nearby.","question":"My app shows “lock disconnected” even when I’m nearby.","originalAnswer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"VRHM86DBh4idvWmeUWR7","originalQuestion":"Why is the handle loose after installation?","question":"Why is the handle loose after installation?","originalAnswer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"g0VBBTuoehCIbfTjj7tN","originalQuestion":"My PIN code works during the day but fails at night.","question":"My PIN code works during the day but fails at night.","originalAnswer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"RCNWbQxP9f2VfNIPhlfD","originalQuestion":"My lock isn’t making any sound. Is it broken?","question":"My lock isn’t making any sound. Is it broken?","originalAnswer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ixolks910zfn7lhUxsIq","originalQuestion":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"4A3m70zmQ6x6bP9Fo2e8","originalQuestion":"My lock’s batteries drain very quickly.","question":"My lock’s batteries drain very quickly.","originalAnswer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"xKTUMm8zhZfRpQPn75Sq","originalQuestion":"My keypad is unresponsive. What should I do?","question":"My keypad is unresponsive. What should I do?","originalAnswer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Mbh5mv4iYSb91wWBXNJ0","originalQuestion":"My RFID card is not working anymore.","question":"My RFID card is not working anymore.","originalAnswer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"TRJnIRdx9eZ0uDq9I577","originalQuestion":"Why is my lock beeping at night but works fine during the day?","question":"Why is my lock beeping at night but works fine during the day?","originalAnswer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"PBUNea8tCzhZFzH17VzB","originalQuestion":"Why does the app freeze when I try to add a new user?","question":"Why does the app freeze when I try to add a new user?","originalAnswer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"yWfQZN5EJrjKzgYWVi0G","originalQuestion":"My Mirage padlock isn’t charging. What should I check?","question":"My Mirage padlock isn’t charging. What should I check?","originalAnswer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NP203MlmURsFwnOX8Ko7","originalQuestion":"My lock clicks but doesn’t open. What could be wrong?","question":"My lock clicks but doesn’t open. What could be wrong?","originalAnswer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"tc3nEsH9oMqY5PpYEPXU","originalQuestion":"My app says “Device already bound” — what does this mean?","question":"My app says “Device already bound” — what does this mean?","originalAnswer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"mCbfGqGsFKpG2dlU72hb","originalQuestion":"My PINs work intermittently — what causes this?","question":"My PINs work intermittently — what causes this?","originalAnswer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"GVogjftqe8IUvEq4prL0","originalQuestion":"Why is the fingerprint scanner not detecting prints in the cold?","question":"Why is the fingerprint scanner not detecting prints in the cold?","originalAnswer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7EL63EuS1FQeFGWe9waK","originalQuestion":"Why does the lock beep when I open or close it?","question":"Why does the lock beep when I open or close it?","originalAnswer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"jlSTbOBKf3Nwf76IvFUt","originalQuestion":"Why does the lock show as “offline” in the app?","question":"Why does the lock show as “offline” in the app?","originalAnswer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"gf7JWBNyHeJZpFvvvehm","originalQuestion":"Why isn’t my lock syncing with the app during setup?","question":"Why isn’t my lock syncing with the app during setup?","originalAnswer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"zzrpI9jZMLq5zMnp3UNC","originalQuestion":"Why does my lock battery die quickly even with new batteries?","question":"Why does my lock battery die quickly even with new batteries?","originalAnswer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Nj4TMyARMhNvemTfFp1o","originalQuestion":"Why does the lock flash red and not respond?","question":"Why does the lock flash red and not respond?","originalAnswer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"fb2joZ2fJGTpTzL5244w","originalQuestion":"Why is the app not showing the correct battery level?","question":"Why is the app not showing the correct battery level?","originalAnswer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"kTSNOdtGCRntDoG18yyU","originalQuestion":"Why is there a lag between entering the PIN and the door unlocking?","question":"Why is there a lag between entering the PIN and the door unlocking?","originalAnswer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"M3kz3EgzjIJJpWuFJhDx","originalQuestion":"The fingerprint scanner is inconsistent. What should I do?","question":"The fingerprint scanner is inconsistent. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"G1QqryczaqFZ8QeqlznA","originalQuestion":"I can’t add a new fingerprint — it keeps failing.","question":"I can’t add a new fingerprint — it keeps failing.","originalAnswer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"iXwofbtXTM7DsA89ApTO","originalQuestion":"My lock responds late when using the app. What could be the cause?","question":"My lock responds late when using the app. What could be the cause?","originalAnswer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JiEN1bsBcc1V0Pl58gvA","originalQuestion":"My app says “Failed to connect” during setup. What should I do?","question":"My app says “Failed to connect” during setup. What should I do?","originalAnswer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"FYpkuU9jTJzc8TiP5smH","originalQuestion":"Why is the auto-lock feature not working consistently?","question":"Why is the auto-lock feature not working consistently?","originalAnswer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NExr8vOpfaJrsPxXfLeG","originalQuestion":"Why is my WiFi bridge flashing red?","question":"Why is my WiFi bridge flashing red?","originalAnswer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"q5F0HR6HgkAYizg2m8X2","originalQuestion":"How do I reset the lock if it's unresponsive?","question":"How do I reset the lock if it's unresponsive?","originalAnswer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"qaP2f48ie2uwJRKHqIHG","originalQuestion":"Why does my lock keep flashing red or beeping?","question":"Why does my lock keep flashing red or beeping?","originalAnswer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"nLjXWRbknXD7uBgfqnK3","originalQuestion":"Why does the lock show “motor jam” and not operate?","question":"Why does the lock show “motor jam” and not operate?","originalAnswer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"LGIp6CSQ59IbHV1QsbHG","originalQuestion":"What should I do if my lock doesn't respond to any input?","question":"What should I do if my lock doesn't respond to any input?","originalAnswer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support."}]},"QxbQqjsicfgVI4bnYgFS":{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"originalQuestion":"App & Account","isOutOfDate":false,"position":null,"published":true,"question":"App & Account","questions":[{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"AGBrIv0TKe1qPAzMfBM3","originalQuestion":"Can I control multiple properties from one account?","question":"Can I control multiple properties from one account?","originalAnswer":"Yes, the app supports managing locks across different properties from a single login.","answer":"Yes, the app supports managing locks across different properties from a single login."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"IuMgh8VEs7uZonMF58JO","originalQuestion":"Can multiple admins manage the same lock?","question":"Can multiple admins manage the same lock?","originalAnswer":"Yes, you can assign admin rights to other users from the app’s user management section.","answer":"Yes, you can assign admin rights to other users from the app’s user management section."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PJa5WOVTLKmP6AUL6muA","originalQuestion":"How do I transfer a lock to a new account?","question":"How do I transfer a lock to a new account?","originalAnswer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"agBlBvBIT5boObppuYc2","originalQuestion":"What happens if I change phones — will I lose my lock setup?","question":"What happens if I change phones — will I lose my lock setup?","originalAnswer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"MIWC4zdCMEh3gQ5xVFlW","originalQuestion":"I forgot my app login — how do I recover it?","question":"I forgot my app login — how do I recover it?","originalAnswer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Qxr9YGckW5AVGHJgHCTr","originalQuestion":"Can I export access logs for a property?","question":"Can I export access logs for a property?","originalAnswer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"fdqxt9OJNrvQf45qRJyx","originalQuestion":"Can I change the language of the app?","question":"Can I change the language of the app?","originalAnswer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"svMmtP2WE5vqlBuaPTOZ","originalQuestion":"Is there a limit to how many users I can add?","question":"Is there a limit to how many users I can add?","originalAnswer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"8r8UKi7aoXC6cHUnxZhV","originalQuestion":"Can I share my lock with someone in another country?","question":"Can I share my lock with someone in another country?","originalAnswer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"mW9EdSiuWHOrRwBfYxg0","originalQuestion":"Can I delete user access remotely?","question":"Can I delete user access remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"NXw34oMMLKhdGQ2jMwGn","originalQuestion":"How do I log out of all devices for my account?","question":"How do I log out of all devices for my account?","originalAnswer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"jdo3j0h3d2YbbqNUBMKI","originalQuestion":"Can I use the same account on multiple phones?","question":"Can I use the same account on multiple phones?","originalAnswer":"Yes, simply log into the same Blusafe account on each device to manage locks.","answer":"Yes, simply log into the same Blusafe account on each device to manage locks."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"swMfJaVbEF6ZG4oYQs4E","originalQuestion":"How do I clear all users from a lock?","question":"How do I clear all users from a lock?","originalAnswer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","answer":"Use the reset function on the lock itself or remove all users manually from the app under user management."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"fCpBGyXuOOBFw47509QW","originalQuestion":"Can I change the lock name in the app?","question":"Can I change the lock name in the app?","originalAnswer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","answer":"Yes, go to Device Settings > Name to rename your lock for easier identification."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"EfXPFvI0ErqEZXFt07K8","originalQuestion":"How can I reset my app password?","question":"How can I reset my app password?","originalAnswer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"l5IJeBR3uMRyzEw95Y45","originalQuestion":"Can multiple users be logged in to the same account at once?","question":"Can multiple users be logged in to the same account at once?","originalAnswer":"Yes, the same account can be used on multiple devices simultaneously.","answer":"Yes, the same account can be used on multiple devices simultaneously."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"KJJgRcIj7rjh1sO50LDI","originalQuestion":"Can I rename user profiles for better organization?","question":"Can I rename user profiles for better organization?","originalAnswer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"h3Yr5zcMKTlS8Cfdolex","originalQuestion":"Can I recover my access if I accidentally delete the app?","question":"Can I recover my access if I accidentally delete the app?","originalAnswer":"Yes, reinstall the app and log back into your account to restore your settings and access.","answer":"Yes, reinstall the app and log back into your account to restore your settings and access."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Z8WGL5kDNrhgvA8A5Yv1","originalQuestion":"Can I use different email addresses for different locks?","question":"Can I use different email addresses for different locks?","originalAnswer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"MdRQZ4JX1p3NO0wfnXyb","originalQuestion":"Can I manage multiple properties from one account?","question":"Can I manage multiple properties from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","answer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"2RRnSUmIj8usTP5LOQTU","originalQuestion":"Can I transfer lock ownership to someone else?","question":"Can I transfer lock ownership to someone else?","originalAnswer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PIVwDmDEm5sVk1M7OQpV","originalQuestion":"Can I restrict users to specific days only?","question":"Can I restrict users to specific days only?","originalAnswer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PgLr7o11SrD7Qpavtqru","originalQuestion":"Can I manage multiple WiFi bridges in the same account?","question":"Can I manage multiple WiFi bridges in the same account?","originalAnswer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","answer":"Yes, you can manage multiple bridges and assign them to different locks across locations."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"1xhEkCJdTPliFrUavrcS","originalQuestion":"Can I create multiple admin users?","question":"Can I create multiple admin users?","originalAnswer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","answer":"Yes, you can assign admin rights to other users in the app to manage access and settings."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Jp5HqZdqSMV9gi94eP9v","originalQuestion":"What permissions can I assign to different users?","question":"What permissions can I assign to different users?","originalAnswer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"68HW5IUEdUPxlBQ1zziy","originalQuestion":"Can I see which user accessed the lock and when?","question":"Can I see which user accessed the lock and when?","originalAnswer":"Yes, access logs show the method, time, and user for each unlock event.","answer":"Yes, access logs show the method, time, and user for each unlock event."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"yhxjBmfY7gEwpMwyaBZF","originalQuestion":"Can I log out remotely if I lose my phone?","question":"Can I log out remotely if I lose my phone?","originalAnswer":"Change your Blusafe account password to log out of all devices and secure access.","answer":"Change your Blusafe account password to log out of all devices and secure access."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"EyXoULp1vnUF3v3ePpOP","originalQuestion":"Can I view device activity history?","question":"Can I view device activity history?","originalAnswer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"FzQ1JhNWsYKuREtHsSYM","originalQuestion":"What happens if I forget my app password?","question":"What happens if I forget my app password?","originalAnswer":"Use the “Forgot Password” option in the app to reset your password via email verification.","answer":"Use the “Forgot Password” option in the app to reset your password via email verification."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"r4lhXEk1DnxvOYbtRXv7","originalQuestion":"Can I track who accessed the lock and when?","question":"Can I track who accessed the lock and when?","originalAnswer":"Yes, access logs with user identification, time, and method are available in the app.","answer":"Yes, access logs with user identification, time, and method are available in the app."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"Loyo2zrpUBENvPj9KmQJ","originalQuestion":"Can I reset my app password if I forget it?","question":"Can I reset my app password if I forget it?","originalAnswer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"LR17sAFxNRR0JuDXSduU","originalQuestion":"Can I manage multiple properties and devices from one account?","question":"Can I manage multiple properties and devices from one account?","originalAnswer":"Yes, the app supports managing multiple devices and locations under a single account.","answer":"Yes, the app supports managing multiple devices and locations under a single account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"Smc33zybbwPZ2D5hPq6q","originalQuestion":"Can I see all users who accessed the lock this week?","question":"Can I see all users who accessed the lock this week?","originalAnswer":"Yes, the access log can be filtered by date and shows user-specific entries.","answer":"Yes, the access log can be filtered by date and shows user-specific entries."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"jFChRti9k5Dqt07BhslO","originalQuestion":"Can I set up multiple admins for the same lock?","question":"Can I set up multiple admins for the same lock?","originalAnswer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities."}]},"ntBmRThvqKIK9YvYSkzN":{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"originalQuestion":"Product Features","isOutOfDate":false,"position":null,"published":true,"question":"Product Features","questions":[{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1edBeI1wf5AyYaOqiqlR","originalQuestion":"Do all locks include auto-locking functionality?","question":"Do all locks include auto-locking functionality?","originalAnswer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"kPGPTAUba97cHX1GN0w8","originalQuestion":"Can the lock be opened remotely?","question":"Can the lock be opened remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"z4eaBSepLN59wFEWFm1Y","originalQuestion":"How many users can I register on the fingerprint scanner?","question":"How many users can I register on the fingerprint scanner?","originalAnswer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"7Sswfj3JBhu6irAb73OI","originalQuestion":"Does the lock still work if the batteries run out?","question":"Does the lock still work if the batteries run out?","originalAnswer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"5SLvc8tTTFMQMZCv4jes","originalQuestion":"What battery type is required?","question":"What battery type is required?","originalAnswer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"bI8YAvZeXn19a6ugIUnY","originalQuestion":"Can I mute the sound on my lock?","question":"Can I mute the sound on my lock?","originalAnswer":"Yes, most models allow volume adjustment or muting through the app settings.","answer":"Yes, most models allow volume adjustment or muting through the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"KwqCbvj1hEKyA8wxWJaS","originalQuestion":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","originalAnswer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"0yErHQIDI6C2cB471VPS","originalQuestion":"Does the Cloud model have voice assistant integration?","question":"Does the Cloud model have voice assistant integration?","originalAnswer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"y0cnu6fjwRfXXfLDANLp","originalQuestion":"Can I schedule access for certain users?","question":"Can I schedule access for certain users?","originalAnswer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"4rf6YjyvnzbRKQsF7GKI","originalQuestion":"What access methods are supported by the Cloud-S?","question":"What access methods are supported by the Cloud-S?","originalAnswer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","originalQuestion":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ewu5sRz7biuuJINkNgS6","originalQuestion":"Is there a silent/unlock mode?","question":"Is there a silent/unlock mode?","originalAnswer":"Most models allow sound volume adjustment or mute mode via the app.","answer":"Most models allow sound volume adjustment or mute mode via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zRmVsmwPGMvkDJuGhrgb","originalQuestion":"Can I assign access for specific days of the week?","question":"Can I assign access for specific days of the week?","originalAnswer":"Yes, most smart models allow scheduling access per user down to specific days and times.","answer":"Yes, most smart models allow scheduling access per user down to specific days and times."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"AIadHIMyqY6lia9zIs7U","originalQuestion":"Can I use the lock without any app?","question":"Can I use the lock without any app?","originalAnswer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"mxZdJlyYfFsZrGqMYiFm","originalQuestion":"Is there a notification if someone tries to open the door unsuccessfully?","question":"Is there a notification if someone tries to open the door unsuccessfully?","originalAnswer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zkpub16tOhyYXdpLPN9r","originalQuestion":"Can I share access remotely without a WiFi bridge?","question":"Can I share access remotely without a WiFi bridge?","originalAnswer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OTf7OB4ONZSdOkwuRJLE","originalQuestion":"What’s the lifespan of the batteries?","question":"What’s the lifespan of the batteries?","originalAnswer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"oEjFOnkxyGpa7jKwgnEx","originalQuestion":"Is there a guest mode in the Blusafe app?","question":"Is there a guest mode in the Blusafe app?","originalAnswer":"Yes, guest access can be set with temporary PINs or schedules through the app.","answer":"Yes, guest access can be set with temporary PINs or schedules through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"vBqxtWGn66VzHLl3LsmN","originalQuestion":"Can I set a one-time PIN code for a visitor?","question":"Can I set a one-time PIN code for a visitor?","originalAnswer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"H3N3AQXORl4KXsgbWD2r","originalQuestion":"Is auto-lock adjustable in timing?","question":"Is auto-lock adjustable in timing?","originalAnswer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"k93pREKqUa6tZhc2ISWU","originalQuestion":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"Can I disable auto-lock if I don’t want the door locking automatically?","originalAnswer":"Yes, auto-lock can be turned off from the lock settings in the app.","answer":"Yes, auto-lock can be turned off from the lock settings in the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"yaTjd7GXMfDzjuStYTQY","originalQuestion":"Does the lock support voice assistant commands?","question":"Does the lock support voice assistant commands?","originalAnswer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZTzvMQLfD8w0RaRWP5x5","originalQuestion":"Can I receive alerts when someone uses the lock?","question":"Can I receive alerts when someone uses the lock?","originalAnswer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"QGqs1VCdIX0w6l9hIMug","originalQuestion":"Can I set the lock to automatically unlock when I arrive home?","question":"Can I set the lock to automatically unlock when I arrive home?","originalAnswer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"DdEN47soBP6qAJrNe9UT","originalQuestion":"Can I integrate Blusafe locks with IFTTT?","question":"Can I integrate Blusafe locks with IFTTT?","originalAnswer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"8rscVWsbNS5iDJc0MLoc","originalQuestion":"Can I log access history for all users?","question":"Can I log access history for all users?","originalAnswer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zAvTLMMxkmcgRprXjyO3","originalQuestion":"Is there a holiday mode to disable all users temporarily?","question":"Is there a holiday mode to disable all users temporarily?","originalAnswer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"TYq5BUGnXTdbnw53D3U0","originalQuestion":"Can I lock and unlock the door using a smartwatch?","question":"Can I lock and unlock the door using a smartwatch?","originalAnswer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"HDUtkVcMM6LT1a5KuggC","originalQuestion":"Is the keypad backlit for night use?","question":"Is the keypad backlit for night use?","originalAnswer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"twkCZhC4K9BKmrvG1WzR","originalQuestion":"Can I use the lock with gloves on?","question":"Can I use the lock with gloves on?","originalAnswer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"z18CsscAsAejIUSHsgv5","originalQuestion":"Does the lock make a sound when it locks or unlocks?","question":"Does the lock make a sound when it locks or unlocks?","originalAnswer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"l19k0vgsAeqnRvZk7WNT","originalQuestion":"Can I customize the lock’s sound or volume?","question":"Can I customize the lock’s sound or volume?","originalAnswer":"Many models allow volume adjustment or mute settings via the app.","answer":"Many models allow volume adjustment or mute settings via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"mtdAf2gd0SizXATixlZF","originalQuestion":"Does the Mirage padlock have a keypad option?","question":"Does the Mirage padlock have a keypad option?","originalAnswer":"No, Mirage is fingerprint-only with a mechanical key backup.","answer":"No, Mirage is fingerprint-only with a mechanical key backup."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"7SjMl9F9vaoB1XMa60OR","originalQuestion":"Can I create multiple one-time PINs for different users?","question":"Can I create multiple one-time PINs for different users?","originalAnswer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"asYvyTcmdZvDAyE6LoFp","originalQuestion":"Does the Breeze lock support manual key override?","question":"Does the Breeze lock support manual key override?","originalAnswer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OIVZ8vxQlelayVcC3WdS","originalQuestion":"Can I disable the keypad for extra security?","question":"Can I disable the keypad for extra security?","originalAnswer":"Yes, some models allow temporary deactivation of keypad input via the app.","answer":"Yes, some models allow temporary deactivation of keypad input via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LZSeZT0T2U7lkZnPYrtP","originalQuestion":"Can I change the color of the keypad backlight?","question":"Can I change the color of the keypad backlight?","originalAnswer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","answer":"No, the backlight color is fixed. Most models use white or blue LED lighting."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"fV84SjqT6zMorKzosYVR","originalQuestion":"Can I assign different access levels to users?","question":"Can I assign different access levels to users?","originalAnswer":"Yes, you can assign admin or standard access roles through the app’s user management.","answer":"Yes, you can assign admin or standard access roles through the app’s user management."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"tsuHMCH8pdEe3fPc6KKq","originalQuestion":"Does the lock auto-relock if the door is left open?","question":"Does the lock auto-relock if the door is left open?","originalAnswer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"PAWgRkzEt4Wd5vdUom7r","originalQuestion":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"dXwwMHGHckPc8Wgy5WX2","originalQuestion":"Is there a silent mode for night-time use?","question":"Is there a silent mode for night-time use?","originalAnswer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"6O4IyaV4sTJ2hXp5F09R","originalQuestion":"Can I program different PINs for weekdays and weekends?","question":"Can I program different PINs for weekdays and weekends?","originalAnswer":"Yes, the app supports schedule-based PINs that can vary by day and time.","answer":"Yes, the app supports schedule-based PINs that can vary by day and time."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1lQXpCVFhFR5rYuj4oph","originalQuestion":"Can I disable notifications for access logs?","question":"Can I disable notifications for access logs?","originalAnswer":"Yes, you can manage notification preferences in the app settings.","answer":"Yes, you can manage notification preferences in the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"8xd4jnrdqJv2EUYgH046","originalQuestion":"Does the Cloud-S support NFC cards?","question":"Does the Cloud-S support NFC cards?","originalAnswer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"wxk4nVqtT9IWgAhEZ1yS","originalQuestion":"Can I see who unlocked the door and when?","question":"Can I see who unlocked the door and when?","originalAnswer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint)."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LjP5wW9kBXLnGBbDrr56","originalQuestion":"Can I use voice commands to check if the door is locked?","question":"Can I use voice commands to check if the door is locked?","originalAnswer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Emu6mdzx0Q2eZm3MLh0g","originalQuestion":"Can I disable auto-lock during the day and enable it at night?","question":"Can I disable auto-lock during the day and enable it at night?","originalAnswer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Pz0KpUF7SjG6Mwk6v0cT","originalQuestion":"Can I create a permanent access code for my cleaner?","question":"Can I create a permanent access code for my cleaner?","originalAnswer":"Yes, permanent PINs can be created and assigned to specific users via the app.","answer":"Yes, permanent PINs can be created and assigned to specific users via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LVDhw6wNFtWwAHyh2DgG","originalQuestion":"Does the lock have a tamper alarm?","question":"Does the lock have a tamper alarm?","originalAnswer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"uYAlGdQLp5hZ3y9M5ksL","originalQuestion":"Can I set a PIN to expire after a few hours?","question":"Can I set a PIN to expire after a few hours?","originalAnswer":"Yes, temporary PINs can be created with custom start and end times through the app.","answer":"Yes, temporary PINs can be created with custom start and end times through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"wPpfSNXxTSfymm6GRZBR","originalQuestion":"Can I lock and unlock remotely from abroad?","question":"Can I lock and unlock remotely from abroad?","originalAnswer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"R5Yh0q3H0JZe1pRudqxN","originalQuestion":"Can I schedule the lock to auto-lock only at night?","question":"Can I schedule the lock to auto-lock only at night?","originalAnswer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","originalQuestion":"Does the app show battery percentage?","question":"Does the app show battery percentage?","originalAnswer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1RaH7Whizvc5ZS4pZoMH","originalQuestion":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","originalAnswer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"iw61aVUupOCIo9AGkgot","originalQuestion":"Is there an emergency power option if the lock dies?","question":"Is there an emergency power option if the lock dies?","originalAnswer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"k2spZsE17wQ6a4phE5fq","originalQuestion":"Can I issue PINs with access only on weekends?","question":"Can I issue PINs with access only on weekends?","originalAnswer":"Yes, schedule-based PINs can be set for specific days and times using the app.","answer":"Yes, schedule-based PINs can be set for specific days and times using the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"5MLi8FXJNzlx8IJmf3o4","originalQuestion":"Can I hide access logs from other users?","question":"Can I hide access logs from other users?","originalAnswer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ep1Bo16NpCL63TpGcviA","originalQuestion":"Can I lock the door from the outside without using the app or keypad?","question":"Can I lock the door from the outside without using the app or keypad?","originalAnswer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"lGCxRr5SIl2Za53XELp6","originalQuestion":"Is the keypad waterproof?","question":"Is the keypad waterproof?","originalAnswer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"RFsCE3oC1q7uPHubf6Kx","originalQuestion":"Can I export the access logs?","question":"Can I export the access logs?","originalAnswer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"gYrvh1RfNAIdtHC8mjmf","originalQuestion":"Does the lock support remote unlocking by support agents?","question":"Does the lock support remote unlocking by support agents?","originalAnswer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"XydifzdSUo6E9EszpBJC","originalQuestion":"Can I assign unique fingerprints to different users?","question":"Can I assign unique fingerprints to different users?","originalAnswer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"qbzWdiY6ioXXHsZ5W9SO","originalQuestion":"Does the keypad illuminate at night?","question":"Does the keypad illuminate at night?","originalAnswer":"Yes, the keypad features a backlight for visibility in low-light conditions.","answer":"Yes, the keypad features a backlight for visibility in low-light conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"PGxacICN6zFGQUFkIITM","originalQuestion":"Can I set a PIN to be valid for a single day only?","question":"Can I set a PIN to be valid for a single day only?","originalAnswer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"r7RwXkuYmMaw2fvLsIsf","originalQuestion":"Does the lock notify me if someone tries to break in?","question":"Does the lock notify me if someone tries to break in?","originalAnswer":"Some models have tamper alarms and will notify via the app if triggered.","answer":"Some models have tamper alarms and will notify via the app if triggered."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZNxG0TDZu04kurTVnf38","originalQuestion":"Can I lock the door from the inside without using the app?","question":"Can I lock the door from the inside without using the app?","originalAnswer":"Yes, most models have a manual thumbturn or button to lock from the inside.","answer":"Yes, most models have a manual thumbturn or button to lock from the inside."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Idnb5jWToFgb0cR9JjOS","originalQuestion":"Does the lock have an auto-lock delay setting?","question":"Does the lock have an auto-lock delay setting?","originalAnswer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"kEdb3jJmXlhdiYNCUod3","originalQuestion":"Can I create a one-time-use code for guests?","question":"Can I create a one-time-use code for guests?","originalAnswer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"SPlyOTsUhVvAFE9lNcOs","originalQuestion":"Is there a lockout mode after failed attempts?","question":"Is there a lockout mode after failed attempts?","originalAnswer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"IPKL4DnLbwGq2iqxSh3Q","originalQuestion":"Can I check the lock status remotely?","question":"Can I check the lock status remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"cwaBG10f47EKZQYjT9Ma","originalQuestion":"Can the keypad be used in the rain?","question":"Can the keypad be used in the rain?","originalAnswer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"QHUZZl1qnovim0SQRYwA","originalQuestion":"Can I use voice control to unlock the door?","question":"Can I use voice control to unlock the door?","originalAnswer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OdgxjsDn6bRAQl5izCaV","originalQuestion":"Can I use multiple unlocking methods on one lock?","question":"Can I use multiple unlocking methods on one lock?","originalAnswer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"9I2KtUn9Do5yaewbPq50","originalQuestion":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","originalAnswer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"RE7LSWSHvpROqMWJsiHx","originalQuestion":"Can I create one-time and scheduled access codes?","question":"Can I create one-time and scheduled access codes?","originalAnswer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"eZzwwef0NURNxg58SGGc","originalQuestion":"Does the app provide real-time access logs and notifications?","question":"Does the app provide real-time access logs and notifications?","originalAnswer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"prUx6kuXejI0CqejXeGH","originalQuestion":"Is there an auto-lock feature, and can I customize its delay?","question":"Is there an auto-lock feature, and can I customize its delay?","originalAnswer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"GUErgBmi2ijh5x35Er8q","originalQuestion":"Are fingerprint sensors reliable in different weather conditions?","question":"Are fingerprint sensors reliable in different weather conditions?","originalAnswer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"NuJixjnAbMGUnNSrVhYu","originalQuestion":"Can I lock/unlock remotely while abroad?","question":"Can I lock/unlock remotely while abroad?","originalAnswer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"iA9T61xCAVQQVj2o0gSo","originalQuestion":"Does the lock have an emergency power backup option?","question":"Does the lock have an emergency power backup option?","originalAnswer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"qihswei8ggv4QNfAkKWx","originalQuestion":"Is there a tamper alarm or lockout after failed access attempts?","question":"Is there a tamper alarm or lockout after failed access attempts?","originalAnswer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"0I3GkGoJtDPFg8Br4CfR","originalQuestion":"Can I manage multiple properties and locks from one account?","question":"Can I manage multiple properties and locks from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","answer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"scl6SD1TOyumxh8HCEeq","originalQuestion":"Can users be assigned different permission levels?","question":"Can users be assigned different permission levels?","originalAnswer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","answer":"Yes, you can assign admin or basic user roles, with different levels of control and access."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"RkG034kBb6KLaLnKIlzN","originalQuestion":"Can I delay the auto-lock feature to allow time to exit?","question":"Can I delay the auto-lock feature to allow time to exit?","originalAnswer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"QkRWC8T0FZtTi9M93HEB","originalQuestion":"Are temporary PINs secure and do they expire?","question":"Are temporary PINs secure and do they expire?","originalAnswer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"I7QrDNegW9khPYpNCrRg","originalQuestion":"Can I check battery status from the app?","question":"Can I check battery status from the app?","originalAnswer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"imVLxJOwiZOnJACMcwYC","originalQuestion":"Will the lock still work if WiFi goes down?","question":"Will the lock still work if WiFi goes down?","originalAnswer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access."}]}},"Show Navigation":{"Home":"Home","Message":"Message","Track":"Track","Help":"Help","Contact us title":"Contact us","Online status":"We are online","Online message":"Hi there 👋. Thank you for reaching out. We'll be with you in a moment","Offline message":"Hi there, we are currently offline. We will respond as soon as possible in our next business hours.","Usually reply in a few minutes":"Usually reply in a few minutes","Usually reply in few hours":"Usually reply in few hours","Usually reply in a day":"Usually reply in a day","Order tracking title":"Order tracking","Track button":"Track","Article search placeholder":"Search for help","Categories title":"Categories","\"View all\" categories":"View all","\"Article\" singular label":"Article","\"Article\" plural label":"Articles","No matching article found":"No matching article found","No matching category found":"No matching category found","Heading title":"Hi 👋","Heading description":"How can we help you?","Welcome visitor message":"Hi there 👋\nHow can we help?","Welcome visitor teaser":"Hi there 👋\nHow can we help?","Welcome message by chatbot":"Hello 👋 I'm Chatty AI assistant, here to help you find what you're looking for. How can I help you?","Response AI message during online":"Let us connect you with one of our support team members who can assist you further. Alternatively, you can also email us at {{storeEmail}} for assistance.","Response AI message during offline":"Our support team is currently unavailable. Please email us at {{storeEmail}}, and we'll get back to you as soon as possible.","Question more info AI":"While waiting for us, can you share more details about the situation? It’ll help our teammates get an answer faster and we may find more information for you.","Submit AI handover contact form":"You can submit below form to send directly to customer support’s email urgently","AI handover contact form button":"Contact form","AI handover contact form type us your problems":"Type us your problems","AI handover submit success":"Thanks for your submission. We have received your issue and will address it as soon as possible.","Enter your email":"Enter your email","Launcher label":"Chat with us","Chat now":"Chat now","Type your message":"Type your message","Emoji":"Emoji","Reply to":"Reply to","Download":"Download","Edit":"Edit","Remove":"Remove","Replying to you":"Replying to you","Replying to yourself":"Replying to yourself","Replying to themselves":"Replying to themselves","Hi 👋, how can we help you?":"Hi 👋, how can we help you?","Please enter your email to stay updated with our replies":"Please enter your email to stay updated with our replies","Chat with us as anonymous":"Chat with us as anonymous","By sending us a message, you agree to our privacy policy":"<p>By sending us a message, you agree to our <a href=\"https://blusafesolutions.co.uk/policies/privacy-policy\" rel=\"noopener noreferrer\" target=\"_blank\">privacy policy</a>.</p>","Automated":"Automated","\"Chat with us on your favorite channel\" on Chat page":"Chat with us on your favorite channel","Thanks for your messages! We'll get back to you soon":"Thanks for your messages! We'll get back to you soon.","Track your orders":"Track your orders","Cannot find any orders":"Cannot find any orders.","Order number":"Order number","Tracking number":"Tracking number","Email address":"Email address","Phone number":"Phone number","Last updated":"Last updated","Tracking information":"Tracking information","Shipping carrier":"Shipping carrier","Fulfilled date":"Fulfilled date","Confirmed":"Confirmed","items":"items","Order":"Order","Need help":"Need help","Teaser message":"Don't miss out 👋\nDiscover your special offer waiting just for you!","Invitation message":"Don't miss out 👋\nDiscover your special offer waiting just for you!","Subscribe welcome":"Subscribe to get hot deals, exclusive updates and rewards.","Subscribe introduction":"Subscribe now to get your offer!","Subscribe success":"Thank you for subscribing! Check your inbox and stay tuned for the latest news and exclusive offers.","Subscribed successfully":"Subscribed successfully","Check your email to confirm your subscription":"Check your email to confirm your subscription.","Subscribed skipped":"You won't receive conversation history","Subscribe button":"Subscribe","Back to chat":"Back to chat","Shop now":"Shop now","Skip":"Skip","Yes, sure":"Yes, sure","No, thanks":"No, thanks","Your coupon code":"Your coupon code","more":"more","Attempted delivery":"Attempted delivery","Delivered":"Delivered","Canceled":"Canceled","Delayed":"Delayed","Failure":"Failure","Fulfilled":"Fulfilled","In transit":"In transit","Label printed":"Label printed","Label purchased":"Label purchased","Label voided":"Label voided","Marked as fulfilled":"Marked as fulfilled","Not delivered":"Not delivered","Out for delivery":"Out for delivery","Ready for pickup":"Ready for pickup","Picked up":"Picked up","Submitted":"Submitted","Unfulfilled":"Unfulfilled","Partially fulfilled":"Partially fulfilled","Restocked":"Restocked","Pending fulfillment":"Pending fulfillment","Open":"Open","In progress":"In progress","On hold":"On hold","Scheduled":"Scheduled","Request declined":"Request declined","Returned":"Returned","Refunded":"Refunded","Partially refunded":"Partially refunded","Voided":"Voided","Order number is required":"Order number is required","Tracking number is required":"Tracking number is required","First name is required":"First name is required","Last name is required":"Last name is required","Email is required":"Email is required","Email is invalid":"Email is invalid","Phone number is required":"Phone number is required","Phone number is invalid":"Phone number is invalid","This field is required":"This field is required","\"Track your order\" on Track page":"\"Track your order\" on Track page","Offline status message":"Usually reply in a few minutes","Order tracking placeholder":"Order tracking","Free shipping on all products • Applies to shipping rates under {{amount}}":"Free shipping on all products • Applies to shipping rates under {{amount}}","Free shipping on all products":"Free shipping on all products","Free shipping on one-time purchase products • Applies to shipping rates under {{amount}}":"Free shipping on one-time purchase products • Applies to shipping rates under {{amount}}","Free shipping on one-time purchase products":"Free shipping on one-time purchase products","Free shipping on subscription products":"Free shipping on subscription products","Free shipping on subscription products • Applies to shipping rates under {{amount}}":"Free shipping on subscription products • Applies to shipping rates under {{amount}}","{{value}} off {{item}}":"{{value}} off {{item}}","{{value}} off {{item}} • Minimum purchase of {{minimum}}":"{{value}} off {{item}} • Minimum purchase of {{minimum}}","{{value}} off {{item}} • Minimum quantity of {{minimum}}":"{{value}} off {{item}} • Minimum quantity of {{minimum}}","{{value}} off {{item}} collections • Minimum purchase of {{minimum}}":"{{value}} off {{item}} collections • Minimum purchase of {{minimum}}","{{value}} off {{item}} collections":"{{value}} off {{item}} collections","{{value}} off {{item}} products • Minimum purchase of {{minimum}}":"{{value}} off {{item}} products • Minimum purchase of {{minimum}}","{{value}} off {{item}} products • Minimum quantity of {{minimum}}":"{{value}} off {{item}} products • Minimum quantity of {{minimum}}","{{value}} off {{item}} products":"{{value}} of {{item}} products","{{value}} off entire order • Minimum purchase of {{minimum}}":"{{value}} off entire order • Minimum purchase of {{minimum}}","{{value}} off entire order • Minimum quantity of {{minimum}}":"{{value}} off entire order • Minimum quantity of {{minimum}}","{{value}} off entire order":"{{value}} off entire order","{{value}} off one-time purchase {{item}}":"{{value}} off one-time purchase {{item}}","{{value}} off one-time purchase {{item}} • Minimum purchase of {{minimum}}":"{{value}} off one-time purchase {{item}} • Minimum purchase of {{minimum}}","{{value}} off one-time purchase {{item}} • Minimum quantity of {{minimum}}":"{{value}} off one-time purchase {{item}} • Minimum quantity of {{minimum}}","{{value}} off one-time purchase {{item}} collections • Minimum purchase of {{minimum}}":"{{value}} off one-time purchase {{item}} collections • Minimum purchase of {{minimum}}","{{value}} off one-time purchase {{item}} collections":"{{value}} off one-time purchase {{item}} collections","{{value}} off one-time purchase {{item}} products • Minimum purchase of {{minimum}}":"{{value}} off one-time purchase {{item}} products • Minimum purchase of {{minimum}}","{{value}} off one-time purchase {{item}} products • Minimum quantity of {{minimum}}":"{{value}} off one-time purchase {{item}} products • Minimum quantity of {{minimum}}","{{value}} off one-time purchase {{item}} products":"{{value}} of one-time purchase {{item}} products","{{value}} off one-time purchase products":"{{value}} off one-time purchase products","{{value}} off one-time purchase products in {{name}}":"{{value}} off one-time purchase products in {{name}}","{{value}} off subscription {{item}}":"{{value}} off subscription {{item}}","{{value}} off subscription {{item}} • Minimum purchase of {{minimum}}":"{{value}} off subscription {{item}} • Minimum purchase of {{minimum}}","{{value}} off subscription {{item}} • Minimum quantity of {{minimum}}":"{{value}} off subscription {{item}} • Minimum quantity of {{minimum}}","{{value}} off subscription {{item}} collections • Minimum purchase of {{minimum}}":"{{value}} off subscription {{item}} collections • Minimum purchase of {{minimum}}","{{value}} off subscription {{item}} collections":"{{value}} off subscription {{item}} collections","{{value}} off subscription {{item}} products • Minimum purchase of {{minimum}}":"{{value}} off subscription {{item}} products • Minimum purchase of {{minimum}}","{{value}} off subscription {{item}} products • Minimum quantity of {{minimum}}":"{{value}} off subscription {{item}} products • Minimum quantity of {{minimum}}","{{value}} off subscription {{item}} products":"{{value}} of subscription {{item}} products","{{value}} off subscription products":"{{value}} off subscription products","{{value}} off subscription products in {{name}}":"{{value}} off subscription products in {{name}}","Buy {{buy}} item, get {{get}} item at {{discount}} off":"Buy {{buy}} item Get {{get}} item at {{discount}} off","Buy {{buy}} item, get {{get}} item free":"Buy {{buy}} item Get {{get}} item free","Buy {{buy}} items, get {{get}} items at {{discount}} off":"Buy {{buy}} items Get {{get}} items at {{discount}} off","Buy {{buy}} items, get {{get}} items free":"Buy {{buy}} items Get {{get}} items free","Buy {{buy}} item, get {{get}} items at {{discount}} off":"Buy {{buy}} item Get {{get}} items at {{discount}} off","Buy {{buy}} item, get {{get}} items free":"Buy {{buy}} item Get {{get}} items free","Buy {{buy}} items, get {{get}} item at {{discount}} off":"Buy {{buy}} items Get {{get}} item at {{discount}} off","Buy {{buy}} items, get {{get}} item free":"Buy {{buy}} items Get {{get}} item free","Spend {{buy}}, get {{get}} items at {{discount}} off":"Spend {{buy}}, get {{get}} items at {{discount}} off","Spend {{buy}}, get {{get}} item at {{discount}} off":"Spend {{buy}}, get {{get}} items at {{discount}} off","Spend {{buy}}, get {{get}} items free":"Spend {{buy}}, get {{get}} items at free","Spend {{buy}}, get {{get}} item free":"Spend {{buy}}, get {{get}} item free","Spend {{buy}}, get {{get}} items at {{discount}} off each":"Spend {{buy}}, get {{get}} items at {{discount}} off each","Spend {{buy}}, get {{get}} item at {{discount}} off each":"Spend {{buy}}, get {{get}} item at {{discount}} off each","Subscribe form introduction":"Subscribe now to get your offer!","Success message":"Thank you for subscribing! Check your inbox and stay tuned for the latest news and exclusive offers.","Welcome message":"Subscribe to get hot deals, exclusive updates and rewards.","Conversation history subscribe message":"This conversation has been resolved. Send me conversation history.","Automatically resolve conversation":"This chat was closed due to inactivity. Feel free to send a message to reopen it - we're here to help!","Manually resolve conversation":"The conversation has been resolved. Feel free to send a message to reopen it - we're here to help!","Send me":"Send me","Sent":"Sent","Yes, that's helpful!":"Yes, that's helpful!","No, I need more help":"No, I need more help","I need more help":"I need more help","Resolved reply button":"That's helpful","That's helpful":"That's helpful","That answered my question":"That answered my question","All set, thanks!":"All set, thanks!","Talk to a person":"Talk to a person","Speak to an agent":"Speak to an agent","Need more help":"Need more help","Customer asks questions":"Customer asks questions","Bot answers based on knowledge base":"Bot answers based on knowledge base","Bot answers that there is no information":"Bot answers that there is no information","Transfer to agent reply button":"Talk to a person","Continue with AI button":"Continue with AI","Your question has been transferred, a human agent will help you soon!":"Your question has been transferred. A human agent will help you soon!","Today":"Today","Yesterday":"Yesterday","Last 7 days":"Last 7 days","Last 30 days":"Last 30 days","Last month":"Last month","Start chat":"Start chat","First name":"First name","Last name":"Last name","View product":"View product","View collection":"View collection","Get more help":"Get more help","Thinking":"Thinking","I'm sorry, but I do not have information on that topic.":"I'm sorry, but I do not have information on that topic.","Was it able to resolve your question?":"Was it able to resolve your question?","Glad I could help! Have a nice day! If you have any question, please feel free to contact us.":"Glad I could help! Have a nice day! If you have any question, please feel free to contact us.","Please wait for a while, we need more information to check.":"Please wait for a while, we need more information to check.","Continue as email":"Continue as email","Offline status":"Usually reply in a few minutes"},"isDefault":true,"isMigrated":true,"FAQ Suggestions":{"f8df0140-ccbf-426e-b5a4-01b41428b0fd":{"questionId":"f8df0140-ccbf-426e-b5a4-01b41428b0fd","question":"🛒 Track my order","answer":"<p>You can track your order using the tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation </p>","originalQuestion":"🛒 Track my order","originalAnswer":"<p>You can track your order using the tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation </p>"},"0ed00e69-9a68-45dc-a56a-ae65845b2139":{"questionId":"0ed00e69-9a68-45dc-a56a-ae65845b2139","question":"🚚 How long does delivery take?","answer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>","originalQuestion":"🚚 How long does delivery take?","originalAnswer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>"},"79bcbf4d-9d46-4629-85ed-9c14ba59ade8":{"questionId":"79bcbf4d-9d46-4629-85ed-9c14ba59ade8","question":"🔁 Return policy","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>","originalQuestion":"🔁 Return policy","originalAnswer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>"}},"FAQ page":{"Heading":"Frequently Asked Questions","Description":"Got a question? We are here to answer!","FAQ page search placeholder":"Type keyword to find your answer","\"All\" tabs in FAQ page":"All","\"No matching article found\" message":"No matching article found","Articles label":"articles","Article label":"article","Contact section heading":"Not finding what are you looking for?","Contact section description":"Chat with us or send us an email enquiries@blusafesolutions.co.uk","Contact button text":"Contact us","No matching articles found":"No matching articles found"}} || {}; window.AVADA_FAQ = { shop: {"plan":"basic","email":"Enquiries@blusafesolutions.co.uk","shopifyPlan":"basic"}, campaigns: null || [], questions: [{"answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","question":"What tools do I need to install a Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"03QBRBizygNJyAEKlEyJ"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties and locks from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0I3GkGoJtDPFg8Br4CfR"},{"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","question":"How do I get confirmation that my return has been received?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0PDiBuTFiX4QaSTxsm7K"},{"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","question":"What courier does Blusafe use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0k9fRLBPNYQXsIWErRry"},{"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","question":"Does the Cloud model have voice assistant integration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0yErHQIDI6C2cB471VPS"},{"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0ze53zsES1qvXPrJcy57"},{"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","question":"The lock is beeping continuously. What does that indicate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1BnynhxE5NRZYTysnVPC"},{"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1FEiDPNa9iyZldWSasUk"},{"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1RaH7Whizvc5ZS4pZoMH"},{"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","question":"Do I need internet access during lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1ZeHbN53s3tNa9O3uMcD"},{"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1cZfp6QzXUQ9pmdc0i9p"},{"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","question":"Do all locks include auto-locking functionality?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1edBeI1wf5AyYaOqiqlR"},{"answer":"Yes, you can manage notification preferences in the app settings.","question":"Can I disable notifications for access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1lQXpCVFhFR5rYuj4oph"},{"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","question":"Can I use the lock on metal gates or sheds?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xVKYoq78p0rKDsBNY18"},{"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","question":"Can I create multiple admin users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xhEkCJdTPliFrUavrcS"},{"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","question":"Will the Apollo fit flush with my composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1yzia4bvAoDG2PPiK1sc"},{"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","question":"Is there a restocking fee for returns?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"23PM4aL7XY5DENil5Gzo"},{"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","question":"Can I request a weekend delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2McyKBPD6Pnn0ojebAoI"},{"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","question":"Can I use the lock with a smart home hub like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2QucCMmMH6pKzjPnl9wE"},{"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","question":"Can I transfer lock ownership to someone else?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2RRnSUmIj8usTP5LOQTU"},{"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","question":"My lock only works intermittently.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2dlsBpbxcacBdWwn34pP"},{"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","question":"What condition must the product be in to qualify for return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2vBcjdl8gud2yogiZXt5"},{"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","question":"Do I need to include accessories when returning a product?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3HyhHO7bwPjYe2evFq2e"},{"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","question":"Can I mount the WiFi bridge behind a door or cupboard?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3VKkEbzjNhxTvgZiTjGn"},{"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","question":"Can I cancel my order before it ships?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3hTTlkrN1UmbBPz00WRb"},{"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","question":"My lock’s batteries drain very quickly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4A3m70zmQ6x6bP9Fo2e8"},{"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","question":"Does the lock work with ring doorbells or cameras?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4PIXXsGJGeS0LoGLinnM"},{"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","question":"Can I upgrade firmware manually?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4Pna1AiZPD08yXmrF5uK"},{"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","question":"Can I install a Blusafe lock on an inward opening door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4RfE7AvfLImYgj4xYm2k"},{"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","question":"Can I install the lock on a composite or uPVC door?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4b8tFwyNNyJy2vwDKXlu"},{"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","question":"Can I change my delivery method after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4eeKA9sGDCRTE2AhXXyR"},{"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","question":"What access methods are supported by the Cloud-S?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4rf6YjyvnzbRKQsF7GKI"},{"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","question":"Do Blusafe locks support RFID key fobs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4xnWTpvTKlwbBcFnpUGu"},{"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","question":"Will the Cloud model fit a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"52UlfR8fuiMYhp748C6I"},{"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","question":"Do I get a replacement before returning a faulty unit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5JGZGwqyijKxNciQiZg8"},{"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","question":"Can I hide access logs from other users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5MLi8FXJNzlx8IJmf3o4"},{"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","question":"What battery type is required?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5SLvc8tTTFMQMZCv4jes"},{"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","question":"How can I test if my WiFi bridge is working?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5T4Dg00w9UC56wCQuYMc"},{"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","question":"Will it work with smart home hubs like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5br0EvRUHFn0c7QptOI3"},{"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","question":"How do I reset the Mirage padlock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5v6qYi0dfn1bxIAWnDmO"},{"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","question":"Does the lock support Apple Watch or similar wearables?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5xb32VZX6pN94hmy7cRs"},{"answer":"Yes, access logs show the method, time, and user for each unlock event.","question":"Can I see which user accessed the lock and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"68HW5IUEdUPxlBQ1zziy"},{"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","question":"Do your locks work with mobile access via Apple Watch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6C4YHfSV8J0ChbqGEiHs"},{"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","question":"The keypad buttons aren’t responding. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6LZar482J7A4VpSrUsTo"},{"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","question":"Can I program different PINs for weekdays and weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6O4IyaV4sTJ2hXp5F09R"},{"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","question":"Does the Apollo work with sash locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6eSjcYvrfV0YULq3uGw6"},{"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","question":"Are Blusafe locks fire-rated?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6n0xSpTv7Z8HSD6njTYo"},{"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","question":"Can I use rechargeable batteries in my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6tnDC2R1G3osHRbSU8mP"},{"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","question":"Why does the lock beep when I open or close it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7EL63EuS1FQeFGWe9waK"},{"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","question":"Why is the fingerprint scanner slow to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7KOqBwahVVx0hpUsXIeP"},{"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","question":"Can I create multiple one-time PINs for different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7SjMl9F9vaoB1XMa60OR"},{"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","question":"Does the lock still work if the batteries run out?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7Sswfj3JBhu6irAb73OI"},{"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","question":"Can I exchange for a different model?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7gEpFAupfO3YhfyO2zx4"},{"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","question":"The WiFi bridge is connected but the lock is still offline.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7oGciye6MC03O1emofYi"},{"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","question":"Can the Breeze-C be installed on internal doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"80qYznex4fh2UldRgv7c"},{"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","question":"Can I add installation service during checkout?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"87W8kl0rnsQuwyQAvpkY"},{"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","question":"Will Blusafe locks work in Australia?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8DPz7DYycMLRqHmtdH6B"},{"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","question":"What is the return period?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8h9tJWkE2GVLpla4Ipjw"},{"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","question":"Can I share my lock with someone in another country?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8r8UKi7aoXC6cHUnxZhV"},{"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","question":"Can I log access history for all users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8rscVWsbNS5iDJc0MLoc"},{"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","question":"Does the Cloud-S support NFC cards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8xd4jnrdqJv2EUYgH046"},{"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","question":"Can Blusafe locks be installed on double doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9HxdkDjH7fDmwSCSG9Yw"},{"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9I2KtUn9Do5yaewbPq50"},{"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","question":"Can I delay delivery for a later date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9daIEFz4m6vSTyDP95S3"},{"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","question":"Can I use the same Tuya app for my smart bulbs and my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9xBtMerrGX3Iahc53ExB"},{"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","question":"The fingerprint sensor flashes red. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AFMeu2UiQyjEmj4DN0QB"},{"answer":"Yes, the app supports managing locks across different properties from a single login.","question":"Can I control multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AGBrIv0TKe1qPAzMfBM3"},{"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","question":"Can I recover access if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIJU4XzW2VnxMbLk32qp"},{"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","question":"Can I use the lock without any app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIadHIMyqY6lia9zIs7U"},{"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","question":"I opened the box but didn’t install it. Can I still return the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AKCFkJADdMM3i8E5kzRK"},{"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","question":"What if I no longer have the original packaging?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AVwX0mDbxeXqhHuOuB3m"},{"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AZJQmm1B0cw5j8c8GusS"},{"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","question":"Will the system work on both Android and iOS?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Al1X0bjxd6ApsMRj6gJt"},{"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","question":"The app is not pairing with my lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BhR3bI2CyQana33LoOb6"},{"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","question":"I received the wrong item. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BrLG61XfKRsnVKFWg0pV"},{"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","question":"Do I need to use the Blusafe installation template?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C0D1XrVhjSo8XeKAlUyH"},{"answer":"Typically 30–60 minutes, depending on the model and door condition.","question":"How long does installation take?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C7onbpBrLLJOR8K6v1oy"},{"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CZ4dFGsotIcEhdOHRznq"},{"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","question":"Will the Yunity handle work on an electric roller shutter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CpenyXyldVVBI7Ev6Nuc"},{"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","question":"Can I integrate Blusafe locks with IFTTT?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DdEN47soBP6qAJrNe9UT"},{"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","question":"How do I check my firmware version?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DesS5na37Gi97St2T7Ab"},{"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","question":"I bought the wrong finish — can I exchange the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Di7Ccxy3zj0dthQSKeDR"},{"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","question":"Can I get a spare mechanical key?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DkgphWaEQx0RpeP2OG18"},{"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","question":"My app isn't updating lock activity.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ED2kPSAhKLzwUcASFyKu"},{"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","question":"Is it safe to leave batteries in the lock unused for months?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ESF5u44eSEL6MpfrDySL"},{"answer":"Returns are accepted within 30 days if the item is unused and in original packaging.","question":"What is the return policy if the product is unused?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ef8sw2RlNoRFdlpaHtkL"},{"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","question":"How can I reset my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EfXPFvI0ErqEZXFt07K8"},{"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","question":"Can I disable auto-lock during the day and enable it at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Emu6mdzx0Q2eZm3MLh0g"},{"answer":"Most models allow sound volume adjustment or mute mode via the app.","question":"Is there a silent/unlock mode?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ewu5sRz7biuuJINkNgS6"},{"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","question":"Can I view device activity history?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EyXoULp1vnUF3v3ePpOP"},{"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","question":"Do you support left- and right-handed door orientations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"F0lNQug67BJ6TbqlLy0I"},{"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","question":"Is there a difference between the Origin and Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FGlD3UBh50FafrSAXVdB"},{"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","question":"Why is the auto-lock feature not working consistently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FYpkuU9jTJzc8TiP5smH"},{"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","question":"Can I use the Mirage padlock for lockers or gym use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FbBzD9TfTRUuSHFoOWUW"},{"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","question":"What happens if I forget my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FzQ1JhNWsYKuREtHsSYM"},{"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","question":"My lock won’t calibrate properly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G0F4Xn4llJzVifp0fGZW"},{"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","question":"I can’t add a new fingerprint — it keeps failing.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G1QqryczaqFZ8QeqlznA"},{"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G5ZiYsVHKD6S0LrTQep5"},{"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","question":"Can I use the fingerprint scanner if my hands are wet?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G7zG6QioIy4prwnuXZMx"},{"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","question":"Does the Origin Smart work with Euro profile cylinders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GCTiYHjafLfxjEZzE2UA"},{"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","question":"Why does my lock sometimes take a few seconds to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GGAYvD6MfJVJtHiHLdp4"},{"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","question":"Are fingerprint sensors reliable in different weather conditions?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GUErgBmi2ijh5x35Er8q"},{"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","question":"Why is the fingerprint scanner not detecting prints in the cold?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GVogjftqe8IUvEq4prL0"},{"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","question":"How do I know if my firmware is up to date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GedlO5IYJ1bhAJ3qbHuP"},{"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","question":"Is auto-lock adjustable in timing?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H3N3AQXORl4KXsgbWD2r"},{"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","question":"Can I manually lock the door from inside?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H53t98dlAZQKfhCV5DvM"},{"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","question":"Is the keypad backlit for night use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HDUtkVcMM6LT1a5KuggC"},{"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","question":"Are Blusafe locks weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HLQXlqK7vXFFrMxWsvHf"},{"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","question":"Will the app work on Huawei devices without Google Play?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HoLgilFHDCoiZC4lB9NA"},{"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","question":"Can I check battery status from the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"I7QrDNegW9khPYpNCrRg"},{"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","question":"What happens if I forget my admin code?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IH7ixHb96zxJC4nDVNWT"},{"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","question":"Can I check the lock status remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IPKL4DnLbwGq2iqxSh3Q"},{"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","question":"Does the lock have an auto-lock delay setting?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Idnb5jWToFgb0cR9JjOS"},{"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","question":"Do the locks support British Standard mortice locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IeWAua39HBdDyenUgbQq"},{"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","question":"Can multiple admins manage the same lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IuMgh8VEs7uZonMF58JO"},{"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ixolks910zfn7lhUxsIq"},{"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","question":"Does the WiFi bridge need to be in the same room as the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J5dCCfLij8oHuhv2v1dE"},{"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","question":"How long does delivery usually take within the UK?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J6S087rGeb0MM2iMUXfT"},{"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","question":"Do you provide VAT invoices?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JADZeoU3AmfHpAR3K9lc"},{"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","question":"Can Blusafe locks integrate with Ring or Nest systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JEK42fKk60AttTafzq4N"},{"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","question":"What tools do I need to install a Blusafe smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPvk9zjsUN0C3QmZ2dqG"},{"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","question":"Why does my Mirage padlock not respond to fingerprint input?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPyWozqxSvaSbBw95AtP"},{"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","question":"What do I do if my lock doesn't calibrate properly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JVg7FODzaD4QrYaldhad"},{"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","question":"My Breeze handle is not responding. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JaQVDpoIyC1lUvMZjjfy"},{"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","question":"My app says “Failed to connect” during setup. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JiEN1bsBcc1V0Pl58gvA"},{"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","question":"The template doesn’t match my door – what should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jn5Tyxe5d8Do76dDLkIH"},{"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","question":"What permissions can I assign to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jp5HqZdqSMV9gi94eP9v"},{"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","question":"Can I reset the WiFi bridge without resetting the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KB0vaHKhvieWpBNbgXpa"},{"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","question":"Can I rename user profiles for better organization?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KJJgRcIj7rjh1sO50LDI"},{"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","question":"How do I package a return securely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KS3hrlPihZphNBX3c261"},{"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","question":"Is there a template included for drilling the correct holes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KqNPYZIgrKFCXRyEePhJ"},{"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","question":"How do I pair a new fingerprint?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KuQBtztjzkIMA3HokS2F"},{"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KwqCbvj1hEKyA8wxWJaS"},{"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","question":"What should I do if my lock doesn't respond to any input?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LGIp6CSQ59IbHV1QsbHG"},{"answer":"Yes, the app supports managing multiple devices and locations under a single account.","question":"Can I manage multiple properties and devices from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LR17sAFxNRR0JuDXSduU"},{"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","question":"Does the lock have a tamper alarm?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LVDhw6wNFtWwAHyh2DgG"},{"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","question":"Can I change the color of the keypad backlight?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LZSeZT0T2U7lkZnPYrtP"},{"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","question":"Can I use voice commands to check if the door is locked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LjP5wW9kBXLnGBbDrr56"},{"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","question":"Can I reset my app password if I forget it?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Loyo2zrpUBENvPj9KmQJ"},{"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","question":"Can the Infinity Smart be installed on uPVC doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ltw5j0Eu3ID3Ir8hGVs3"},{"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","question":"The fingerprint scanner is inconsistent. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"M3kz3EgzjIJJpWuFJhDx"},{"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","question":"I forgot my app login — how do I recover it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MIWC4zdCMEh3gQ5xVFlW"},{"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","question":"My RFID card is not working anymore.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Mbh5mv4iYSb91wWBXNJ0"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MdRQZ4JX1p3NO0wfnXyb"},{"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","question":"Will the Origin Smart work with Scandinavian locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MivWnDZ1ou334vvpMz4U"},{"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","question":"Can the Contour be installed on glass doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MvuwMOP1VqrxEMFy8LYr"},{"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","question":"Why is my WiFi bridge flashing red?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NExr8vOpfaJrsPxXfLeG"},{"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","question":"My lock clicks but doesn’t open. What could be wrong?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NP203MlmURsFwnOX8Ko7"},{"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","question":"Can I power the lock from outside if the battery is dead?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NX98bU5j1Z1qSUBDuuCX"},{"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","question":"How do I log out of all devices for my account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NXw34oMMLKhdGQ2jMwGn"},{"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","question":"Do you ship on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NfZcRrI0K2VU3VRgN71N"},{"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","question":"Why does the lock flash red and not respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Nj4TMyARMhNvemTfFp1o"},{"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NtePBxC0YQBHygF7egAm"},{"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","question":"Can I lock/unlock remotely while abroad?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NuJixjnAbMGUnNSrVhYu"},{"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","question":"Can I use third-party NFC tags for unlocking?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NyrzAyd6VuYnnhUQ9QD6"},{"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","question":"Does Blusafe provide installation services?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ODaOM9Olm7mQqBoED3XT"},{"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","question":"Can I disable the keypad for extra security?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OIVZ8vxQlelayVcC3WdS"},{"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","question":"What’s the lifespan of the batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OTf7OB4ONZSdOkwuRJLE"},{"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","question":"Can I use multiple unlocking methods on one lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OdgxjsDn6bRAQl5izCaV"},{"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OlfbfPOSadNxMshSINon"},{"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","question":"Do I need to drill through the door to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"P0XOONQnFneRyGDnrmES"},{"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PAWgRkzEt4Wd5vdUom7r"},{"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","question":"Why does the app freeze when I try to add a new user?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PBUNea8tCzhZFzH17VzB"},{"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","question":"Can I set a PIN to be valid for a single day only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PGxacICN6zFGQUFkIITM"},{"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","question":"Can I restrict users to specific days only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PIVwDmDEm5sVk1M7OQpV"},{"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","question":"How do I transfer a lock to a new account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PJa5WOVTLKmP6AUL6muA"},{"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","question":"I need my order urgently. Can I upgrade to express shipping?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PS8CqhGisE8qALMrU1RX"},{"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","question":"Can I install the lock on a composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PcNZt1FH1z7nVh9kdnGM"},{"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","question":"Can I manage multiple WiFi bridges in the same account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PgLr7o11SrD7Qpavtqru"},{"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","question":"My Contour-V lock handle is spinning freely.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pl4b4TewaF7uhfPImcOS"},{"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","question":"Can I install the Cloud-S vertically on a side gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PqQG5H2JQs7BRaFQhw3O"},{"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PyrGajmSGkbsvVeo4bug"},{"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","question":"Can I create a permanent access code for my cleaner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pz0KpUF7SjG6Mwk6v0cT"},{"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","question":"Does the Cloud-S lock work with external power sources?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QAmXZ5nGW84Jeo15xhtH"},{"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","question":"Can I schedule delivery for a specific date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QArb7ixLsVcGc2mOka5j"},{"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","question":"Can I set the lock to automatically unlock when I arrive home?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QGqs1VCdIX0w6l9hIMug"},{"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","question":"Can I use voice control to unlock the door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QHUZZl1qnovim0SQRYwA"},{"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","question":"Is installation support available if I get stuck?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QUtEZ0IukynH2ZJaDXv3"},{"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","question":"Are temporary PINs secure and do they expire?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QkRWC8T0FZtTi9M93HEB"},{"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","question":"Can I return a lock if it doesn’t fit my door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QrhTgjxkm6DLgwcbwV3O"},{"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","question":"Why is the WiFi bridge not pairing with the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qs9v8jzQO4YhTQ7axKwm"},{"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","question":"Can I export access logs for a property?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qxr9YGckW5AVGHJgHCTr"},{"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","question":"Can I schedule the lock to auto-lock only at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"R5Yh0q3H0JZe1pRudqxN"},{"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","question":"My lock isn’t making any sound. Is it broken?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RCNWbQxP9f2VfNIPhlfD"},{"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","question":"Can I create one-time and scheduled access codes?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RE7LSWSHvpROqMWJsiHx"},{"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","question":"Can I export the access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RFsCE3oC1q7uPHubf6Kx"},{"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","question":"Can I return a product if it’s been installed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RhijwyfE58guGXvxXmje"},{"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","question":"Can I delay the auto-lock feature to allow time to exit?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RkG034kBb6KLaLnKIlzN"},{"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","question":"Do I need to sign for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Rwhu7ksWb3trHM2NhomL"},{"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","question":"The lock says \"binding failed\" — what does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"S0Vsld2It9IvQCcCYjCm"},{"answer":"Yes, the app is fully compatible with Android and iOS platforms.","question":"Can I use the app on both Android and iOS devices?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SFrA3cEYNhizTO4UXA6w"},{"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","question":"Is there a lockout mode after failed attempts?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SPlyOTsUhVvAFE9lNcOs"},{"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","question":"Is the Blusafe app the same as Tuya or Smart Life?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"STXNfSZrFN3mSqT2dNAk"},{"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","question":"The app shows “Sync failed” when updating users.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Shz67Tiv8HZnkJKfi1aa"},{"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","question":"Can I see all users who accessed the lock this week?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Smc33zybbwPZ2D5hPq6q"},{"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","question":"Do I get notified when my order is out for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Snq6gvHtfowOKbsQr0ve"},{"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","question":"Can I install the Breeze A on a uPVC door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Sr3rFAYwc1d3F4rGZlnC"},{"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SteI7fRBVLzWigFP8cFU"},{"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","question":"Do I need to chisel the door frame for installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvIJXtmWxXREt3sJLklK"},{"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","question":"Can I pre-order out-of-stock items?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvKnRfnQfnEDCjl5Qn65"},{"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","question":"How do I reset the WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T2ITosMhDGvDFdOA71iv"},{"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","question":"Will Blusafe locks work with non-standard door thicknesses?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T5OvZTddrr1izeXYZp0R"},{"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","question":"What’s the best way to clean the fingerprint sensor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TBubX6e3OnLkvkMImFY7"},{"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","question":"Why is my lock beeping at night but works fine during the day?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TRJnIRdx9eZ0uDq9I577"},{"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","question":"Do I need to drill new holes to install the Origin Smart handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TTwo2om7XBi7uUhr5tYJ"},{"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","question":"Can I lock and unlock the door using a smartwatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TYq5BUGnXTdbnw53D3U0"},{"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","question":"My lock resets randomly. What causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TZbgxh5WmWae4SWfW9xr"},{"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","question":"Can I use third-party NFC tags with the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TkpwtCLf8bqrLX3kIHKG"},{"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","question":"How do I determine the backset of my door for compatibility?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Tol4pYESVVnnpNUqMRGo"},{"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","question":"Can I use Blusafe locks in commercial buildings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UKy0tyqgx6covCfka7TE"},{"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","question":"Can I use the lock during a power cut?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UWeGqnSflv73WLjPCk9L"},{"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","question":"Do you offer click-and-collect or showroom pickup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V0Tg44oXVePKhjILg5DU"},{"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","question":"My lock clicks but doesn’t unlock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V8la78diwJNX9zDN7XTz"},{"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","question":"Why is the handle loose after installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRHM86DBh4idvWmeUWR7"},{"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","question":"Does the lock store data if the app isn’t connected?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRrM3S2N3ksBcyMRE7Bp"},{"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","question":"Why is the lock unlocking on its own?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Vm7tDqkVDACJfGICpRd7"},{"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","question":"Is there a setup video for installing Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WQBSQVritJzITBSR6C7p"},{"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","question":"Can I use the lock on an outbuilding or shed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WWdljn8s5h6LX2REN28v"},{"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","question":"Are there weather shields available for outdoor use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WXhyu5CbEhY6IUShO7dn"},{"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WZiOUlIIm9r5igchLRDg"},{"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","question":"My app shows “lock disconnected” even when I’m nearby.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Wg09YNEtxOyeKJiOrcX1"},{"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","question":"My item was discounted during a sale. Will I be refunded the full amount?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WkzzURYCc2lEzON9cBbb"},{"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","question":"Can I collect my order in person?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WqgL5olSzmi0SJJIMlrg"},{"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","question":"Is the lock compatible with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X15fGidlu08k9wXj9wzP"},{"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","question":"How do I check if my item has been dispatched?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X850lStwxT2pHLCTbVEh"},{"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","question":"Will the lock fit on doors with decorative trim or narrow frames?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XBXOe71jDc2xg7XjGtKd"},{"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","question":"Can I use the same app for multiple locks at different locations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XDGSebfYUhVycz4vC1kr"},{"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","question":"Is the Infinity lock compatible with lever-on-rose handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XmLnQZs8MtHyzAAkEh8a"},{"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","question":"Can I assign unique fingerprints to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XydifzdSUo6E9EszpBJC"},{"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","question":"The lock isn’t syncing with the app after setup.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Xzpr6pUzqCMTrd3y7ENx"},{"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","question":"Can I install Blusafe locks on doors with a narrow stile?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Y6hpKowKVSSyhMirVfIG"},{"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","question":"Do Blusafe locks support multi-language keypads?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YWw8Lhg3ztchbFQQlUHN"},{"answer":"Yes, several models are de","question":"Are Blusafe locks compatible with multipoint locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YkozIt0pCG8CMzi4kDtn"},{"answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","question":"What’s the process for faulty product replacement?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YndaPSysXwyETpj39RTb"},{"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z5IdCJ3Ko8hiIkpDP4sX"},{"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","question":"Can I use different email addresses for different locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z8WGL5kDNrhgvA8A5Yv1"},{"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","question":"Is there a support number I can call?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZGSp5EAztVOcvm8KnQSf"},{"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","question":"Can I lock the door from the inside without using the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZNxG0TDZu04kurTVnf38"},{"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","question":"Can I receive alerts when someone uses the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZTzvMQLfD8w0RaRWP5x5"},{"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","question":"Can I choose a specific courier for my delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aDs1RdZobNVr4LWaVDIj"},{"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","question":"Are the WiFi bridges interchangeable between models?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aMKalDnzVby77EEGEKym"},{"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","question":"I didn’t receive an order confirmation email — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aQ4oP2v96GqBH7AsUx73"},{"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","question":"Does the Apollo lock work with a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"af3a8DjxEWax1wd5q9f2"},{"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","question":"What happens if I change phones — will I lose my lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"agBlBvBIT5boObppuYc2"},{"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","question":"Does the Breeze lock support manual key override?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"asYvyTcmdZvDAyE6LoFp"},{"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","question":"Do you support locks for aluminum frame doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"b5qpLIIMkWq9PO1j9wZ3"},{"answer":"Yes, most models allow volume adjustment or muting through the app settings.","question":"Can I mute the sound on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bI8YAvZeXn19a6ugIUnY"},{"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","question":"Do you ship to Northern Ireland?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bZ4QFp0qL1ybRIYXtq9i"},{"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","question":"Will the Apollo work on a pull bar door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bdjGRz1VMF1Q6SEdMBMo"},{"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","question":"My keypad lights up but doesn’t respond to input.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"c5cph0hidoFvYulsWrpo"},{"answer":"Yes, the app allows assigning roles with different permissions for access control.","question":"Can I assign admin and guest roles to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cBubsFxwlMacOuFgDi5C"},{"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","question":"Do I have to pay return shipping if I change my mind?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cEoQa9ZODxD89lIELWN8"},{"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","question":"Will the Origin Smart work with lift-to-lock doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHAYqOGpW3DoZjksa48A"},{"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","question":"Are extra-long screws included for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHiI4aMvY1rxRsSHkqOT"},{"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","question":"The app won’t scan my QR code. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cILN4mwC9ikMtOu1lGXX"},{"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","question":"Are Blusafe locks suitable for commercial use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ca7dQEVskkREzYvqTIe7"},{"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","question":"Are extension kits available for thicker doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"clHSJdIAruEEbGYQ5WRx"},{"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","question":"Can the keypad be used in the rain?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cwaBG10f47EKZQYjT9Ma"},{"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","question":"Is a professional installation service available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"d2jrvwrux2RNsa6BrsXq"},{"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","question":"Can I get a VAT invoice?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dCtgmyvxPh6VbyI5cfXa"},{"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","question":"Is there a silent mode for night-time use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dXwwMHGHckPc8Wgy5WX2"},{"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","question":"Are Blusafe locks compatible with Yale gearboxes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"deZ70u9pQRfDrQ0Ygydf"},{"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","question":"Why does my lock keep showing “Lock jammed” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dgVwC6aqTay7ytC4VWTb"},{"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","question":"Is professional installation recommended for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dheAsXTtB9LPfsYw4SEu"},{"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","question":"The Tuya app does not list my lock during pairing. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eROLEZ0MvyocA9VfDijF"},{"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","question":"How long does it take to receive a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eV8Jolw7NmQlQPUf6ag9"},{"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","question":"Is the Mirage padlock suitable for outdoor gates in winter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eYCyGQeonMdRNH66f6tE"},{"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","question":"Does the app provide real-time access logs and notifications?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eZzwwef0NURNxg58SGGc"},{"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","question":"Can I lock the door from the outside without using the app or keypad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ep1Bo16NpCL63TpGcviA"},{"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","question":"Does the Mirage padlock work with outdoor gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"etaR1maEBHQlcTxBDVY5"},{"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","question":"Do I need a return authorization before sending back an item?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ewH9c49udtdIi6BZqGqd"},{"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","question":"Is a professional installer required for setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ezuQ8OC7wIp3coAJpYTI"},{"answer":"Yes, contact sales or support for volume pricing on large orders.","question":"Can I get a discount for bulk orders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"f3xKP35HEq7wC6CsVJCr"},{"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","question":"Can I change the lock name in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fCpBGyXuOOBFw47509QW"},{"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","question":"Are Blusafe locks compatible with left- and right-handed doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fSPK7NYqHKt0WOjPG3d1"},{"answer":"Yes, if the card is registered to each lock individually through the app.","question":"Can I use one card to open multiple locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fUgIytShqZEljpsMtFey"},{"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","question":"Can I assign different access levels to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fV84SjqT6zMorKzosYVR"},{"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","question":"Do the locks work with multipoint locking systems?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fZ45Ax86BixStRLffZ9W"},{"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","question":"Why is the app not showing the correct battery level?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fb2joZ2fJGTpTzL5244w"},{"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","question":"The keypad is not lighting up when I press it.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdZ4iIoDlbLLtVfOeyAn"},{"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","question":"Can I change the language of the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdqxt9OJNrvQf45qRJyx"},{"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","question":"My PIN code works during the day but fails at night.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"g0VBBTuoehCIbfTjj7tN"},{"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","question":"Can I delay dispatch for a future delivery date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gFYkZ1XNIHMAMypHqgao"},{"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","question":"Can I connect my lock to more than one WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gGysw01qBIykLOHPDkEe"},{"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","question":"Can I integrate Blusafe locks with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gU3QBAvVUwWq0OorzBaN"},{"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","question":"Does the lock support remote unlocking by support agents?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gYrvh1RfNAIdtHC8mjmf"},{"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","question":"Why isn’t my lock syncing with the app during setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gf7JWBNyHeJZpFvvvehm"},{"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","question":"Can I install the Yunity on an electric gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gg0sPBpY6dLdU1H22GPm"},{"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","question":"Can I recover my access if I accidentally delete the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"h3Yr5zcMKTlS8Cfdolex"},{"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","question":"How do I update the firmware on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hCBcUfoMmq3Cf1Z8AnIL"},{"answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","question":"How do I get a refund for a defective product?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hkG5EouaGY0PrUIhADxf"},{"answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","question":"Do I have to pay for return postage?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hmbJ9Nyz3i4tLO3wg4PZ"},{"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","question":"How do I update the firmware on my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"i9OhGMjPrgopTQh0thmQ"},{"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","question":"Does the lock have an emergency power backup option?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iA9T61xCAVQQVj2o0gSo"},{"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","question":"Is weekend delivery available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iUUS4iR8UkLP9Kgu5wPW"},{"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","question":"Does the WiFi bridge work on 5GHz networks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iWE1S2AWWmyn4ac0QH8v"},{"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","question":"My lock responds late when using the app. What could be the cause?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iXwofbtXTM7DsA89ApTO"},{"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","question":"What should I do if the calibration process fails repeatedly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iheaexAh4HKM4ghShC3j"},{"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","question":"Will the lock still work if WiFi goes down?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"imVLxJOwiZOnJACMcwYC"},{"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","question":"Do I need an electrician to install the Yunity on a gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"itWmstMZ0SYg35n3ljMZ"},{"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","question":"Is there an emergency power option if the lock dies?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iw61aVUupOCIo9AGkgot"},{"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","question":"Do I need internet access to use basic lock features?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"izfp1RqoyGAU14fqbq4b"},{"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","question":"Can I set up multiple admins for the same lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jFChRti9k5Dqt07BhslO"},{"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","question":"Can I track my order without an account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jJYSYvm3ADipAda6rLkx"},{"answer":"No, installation is straightforward and only basic DIY skills are needed.","question":"Do I need any special skills to install a Blusafe lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jQmYHOGUtIDHz77JCPXs"},{"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","question":"How long does it take to process a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jU5B22M5FD9nKk8Co4vx"},{"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","question":"Is the Apollo compatible with slam-shut multipoint systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jYWxD4lHTC755LgC7ufa"},{"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","question":"Can I use the same account on multiple phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jdo3j0h3d2YbbqNUBMKI"},{"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","question":"Why does the lock show as “offline” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jlSTbOBKf3Nwf76IvFUt"},{"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","question":"I bought a trade pack but only want to return one unit. Is that possible?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jxgaqYITD6dMHZ2C4TUP"},{"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","question":"Why is the lock beeping but not unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jy33cE9UCEEfm9wmJgQP"},{"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","question":"Can I issue PINs with access only on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k2spZsE17wQ6a4phE5fq"},{"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","question":"Can I disable auto-lock if I don’t want the door locking automatically?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k93pREKqUa6tZhc2ISWU"},{"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","question":"Can I create a one-time-use code for guests?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kEdb3jJmXlhdiYNCUod3"},{"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","question":"Can the lock be opened remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kPGPTAUba97cHX1GN0w8"},{"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","question":"Why is there a lag between entering the PIN and the door unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kTSNOdtGCRntDoG18yyU"},{"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","question":"Can I get tracking information for my order?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kU4adwEQl1cMNWwnUv1Z"},{"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","question":"I’m returning the lock. Do I need to reset it first?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kZCVNHMFQhZ5wWSCYS14"},{"answer":"Many models allow volume adjustment or mute settings via the app.","question":"Can I customize the lock’s sound or volume?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l19k0vgsAeqnRvZk7WNT"},{"answer":"Yes, the same account can be used on multiple devices simultaneously.","question":"Can multiple users be logged in to the same account at once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l5IJeBR3uMRyzEw95Y45"},{"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","question":"Is the keypad waterproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGCxRr5SIl2Za53XELp6"},{"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","question":"Can I update my shipping address after placing an order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGrsTr6kGqgJ5t4U6noh"},{"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","question":"My lock shows “motor jam” — how do I fix it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lX2Zppm6AuCAUZx0alAZ"},{"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","question":"Why is there a delay between unlocking on the app and the lock responding?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lgo40JNnW9jb0AgtvHQw"},{"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","question":"Can I request Saturday delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lheLaRjQoS1BpHCs6dI2"},{"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lkukN3Y5ZaSiZw6VKdKB"},{"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","question":"Is there a way to export user access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lsAxMpzZ7uUmAzBp58vC"},{"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","question":"Are the locks compliant with fire safety regulations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"luHnha20BZPcwXs8RuhF"},{"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","question":"How can I track my shipment?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m0USJx4bSio7aXirjaUK"},{"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m2vOQk8n2PlpacknX2os"},{"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","question":"My PINs work intermittently — what causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mCbfGqGsFKpG2dlU72hb"},{"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","question":"Can I delete user access remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mW9EdSiuWHOrRwBfYxg0"},{"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","question":"What photos do I need to provide for compatibility confirmation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ms6xZcPB6AphsichGznz"},{"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","question":"Does the Mirage padlock have a keypad option?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mtdAf2gd0SizXATixlZF"},{"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","question":"The handle turns but doesn’t retract the latch.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxI6dwTjJ1h4uhqKOFNE"},{"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","question":"Is there a notification if someone tries to open the door unsuccessfully?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxZdJlyYfFsZrGqMYiFm"},{"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","question":"Why does the lock show “motor jam” and not operate?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nLjXWRbknXD7uBgfqnK3"},{"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","question":"Do I need to pay for return postage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njW07sh2pJmZEDdtc79k"},{"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","question":"Can I use my existing thumbturn with a Blusafe handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njjlywOzhfrrJFY5UjET"},{"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nlWbz7lpf4dMsQNWQEiH"},{"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","question":"How do I reset my lock to factory settings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nw8MzHj1yLQkp3q2YSXI"},{"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","question":"Is the Mirage padlock weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"o5fZkSjJBQOp7Q36fwXi"},{"answer":"Blusafe offers a 30-day return window from the date of delivery.","question":"What’s the return policy duration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oAuEyLXIFIOHau12vDnG"},{"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","question":"I’m a trade customer. Can I return leftover stock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oBhSbBUb4tV1qdDgreVH"},{"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","question":"Is there a guest mode in the Blusafe app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oEjFOnkxyGpa7jKwgnEx"},{"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","question":"Can I install a Blusafe lock on a metal door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oH2Q0ZZjxbgW1t4W9GN7"},{"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","question":"My app says “Device Offline”. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oHsq4fd39qVpzJ4sPFKf"},{"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","question":"Can the Cloud-S lock be surface-mounted without a recess?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oQCXq5R8Stzu1TDoojiM"},{"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","question":"Can I delay my order for future delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oVW94JeDvuoqZTijAEBG"},{"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","question":"Do Blusafe locks come with installation instructions?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ppMn6WnxvMIZIcEfd8V8"},{"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","question":"Is there an auto-lock feature, and can I customize its delay?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"prUx6kuXejI0CqejXeGH"},{"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","question":"Does the app show battery percentage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"pzp2rpD1Gdn3ZbRM1Gqh"},{"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","question":"How do I reset the lock if it's unresponsive?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q5F0HR6HgkAYizg2m8X2"},{"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","question":"Does the lock require a backplate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q9k5FasjHOsFJop3z7PO"},{"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","question":"The app keeps logging me out. Is that normal?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qARSM81zEUG2W5kw2b6D"},{"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","question":"Will the Breeze-A model work with my multipoint gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qMvSm5mQFStRoQ50wZ9W"},{"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","question":"I can’t delete a user from the app.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qTwTBkIrYePmkJM4PTjO"},{"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","question":"Why does my lock keep flashing red or beeping?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qaP2f48ie2uwJRKHqIHG"},{"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","question":"Does the keypad illuminate at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qbzWdiY6ioXXHsZ5W9SO"},{"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","question":"Is there a tamper alarm or lockout after failed access attempts?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qihswei8ggv4QNfAkKWx"},{"answer":"Yes, access logs with user identification, time, and method are available in the app.","question":"Can I track who accessed the lock and when?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r4lhXEk1DnxvOYbtRXv7"},{"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","question":"Does the Contour-V lock require a special door thickness?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r66TLZ2mYqhMjfcY0i7J"},{"answer":"Some models have tamper alarms and will notify via the app if triggered.","question":"Does the lock notify me if someone tries to break in?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r7RwXkuYmMaw2fvLsIsf"},{"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","question":"My order arrived damaged. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rDnMalbaBClsfIO8y2Qw"},{"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","question":"Will I be refunded for shipping if my item is faulty?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rTt2x8WWtWPvFoahf9RP"},{"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","question":"Do I need to remove the internal handle when installing the Infinity lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ryf5ybfksPgNJ6ZCwCZM"},{"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","question":"Will the Breeze handle work with my split spindle mechanism?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sOPjzZ9zS7V1FlrsJ8tX"},{"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","question":"Can I install a Blusafe lock on a wooden gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sTFmepXh6kwmpYbhCRPk"},{"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","question":"Can users be assigned different permission levels?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"scl6SD1TOyumxh8HCEeq"},{"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","question":"How are refunds processed if I paid using Klarna or Clearpay?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"smMfcSjeyVIecRmDB8PP"},{"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","question":"My package was returned due to address issues — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"spxZepOesVMasAPzeaNa"},{"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","question":"Is there a limit to how many users I can add?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"svMmtP2WE5vqlBuaPTOZ"},{"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","question":"How do I clear all users from a lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"swMfJaVbEF6ZG4oYQs4E"},{"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","question":"What should I do if the app crashes frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tDGybL5npEoLc1IZaPuP"},{"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","question":"My app says “Device already bound” — what does this mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tc3nEsH9oMqY5PpYEPXU"},{"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","question":"Does the lock auto-relock if the door is left open?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tsuHMCH8pdEe3fPc6KKq"},{"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","question":"Can I install Blusafe locks on a door with an offset gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tta3LpkjmyOHxIBJy94S"},{"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","question":"Can I use the lock with gloves on?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"twkCZhC4K9BKmrvG1WzR"},{"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","question":"Do I need to lubricate the mechanism during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uDJR8etx8Nlly10Y1d0e"},{"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","question":"Can I set a PIN to expire after a few hours?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uYAlGdQLp5hZ3y9M5ksL"},{"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","question":"Can I reuse the screws from my old handle during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uhVTu8rswTmiIvBwaCk4"},{"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","question":"Will the app notify me if the door is left unlocked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ujwwGrZcADf2rLyIZ6Zb"},{"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","question":"Is the system compatible with Yale night latches?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uzFAghLG7EJTzo351Zq5"},{"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","question":"Are there extensions for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"v3zpSCFJf6BPTBpdHcIB"},{"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","question":"Can I set a one-time PIN code for a visitor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vBqxtWGn66VzHLl3LsmN"},{"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","question":"Is weekend delivery available?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vLM8KwYvVrDAsG1v2dhH"},{"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","question":"Can I use the lock on a door with no deadbolt, only latch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vQbutiRvwAaUBvHitUqO"},{"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","question":"Can the Origin Smart be used on a split spindle lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vfkj8HiGBHBcvTUCcGTM"},{"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vop8FbiG6SPpBop1mFVg"},{"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","question":"Does the Infinity lock require drilling through the entire door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vvPpTo2m9psVpwC1KoH1"},{"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vxZcvMOSaOeIzE2OyKDa"},{"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","question":"Can I lock and unlock remotely from abroad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wPpfSNXxTSfymm6GRZBR"},{"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","question":"Can I use the Cloud-S lock with a vertical handle setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wYKI3IBS3vkyaVyt2JW5"},{"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","question":"Will I get a full refund if I used the product once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wawXPwBQ4xtwxeVa2tm7"},{"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","question":"Are Blusafe locks compatible with American door standards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wcg0taqprxmITh8WwRlX"},{"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","question":"How do I change my delivery address after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wuNE0ei4nK2VD8UFCrbN"},{"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","question":"Can I see who unlocked the door and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wxk4nVqtT9IWgAhEZ1yS"},{"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","question":"Do I need to drill new holes to install the Contour lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"x6qh8TOuFWS0FDm2IpMD"},{"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","question":"Can I install the lock on a door with a mail slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xA9RnofphFDqLcbTjdM7"},{"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","question":"I returned an item but haven’t received my refund. What now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xBO24yHAmxCYKDj17oAb"},{"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","question":"Can multiple locks be controlled from the same app account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIdYwcUCgSjWMP6hEESZ"},{"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","question":"My lock doesn’t make any sound even after replacing batteries.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIiE763eg4cJDq0erVrT"},{"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","question":"My keypad is unresponsive. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xKTUMm8zhZfRpQPn75Sq"},{"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","question":"Is there a left-handed version of the Contour handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xPgIhGY6htGeukoVjwx9"},{"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xeRvqwzRULxq2JEShtbx"},{"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","question":"Do I need to wire anything during installation?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xl4sRY8CnZj8KLtcwirC"},{"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","question":"How long does it take to process a return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xzMfBTe1dQ0eBHgsZ0J2"},{"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","question":"Can I schedule access for certain users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"y0cnu6fjwRfXXfLDANLp"},{"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","question":"Can the lock be used with metal gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yVUr3evfwkZoMcaUniTO"},{"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","question":"My Mirage padlock isn’t charging. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yWfQZN5EJrjKzgYWVi0G"},{"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","question":"Does the lock support voice assistant commands?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yaTjd7GXMfDzjuStYTQY"},{"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","question":"Can I install the lock without removing my existing handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ygtdzzNBgX7l2HXQjXK1"},{"answer":"Change your Blusafe account password to log out of all devices and secure access.","question":"Can I log out remotely if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yhxjBmfY7gEwpMwyaBZF"},{"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","question":"Can I request a specific delivery time slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yu9tlhYSUZkpIAAcynRp"},{"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","question":"Can I return a lock that’s been slightly scratched during install?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yvFZiUQQxBQlLFYT0EI8"},{"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","question":"Will the app work on tablets or only phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yyGNcXqKkO3t9S8nzL3c"},{"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","question":"Does the lock make a sound when it locks or unlocks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z18CsscAsAejIUSHsgv5"},{"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","question":"How many users can I register on the fingerprint scanner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4eaBSepLN59wFEWFm1Y"},{"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","question":"Do you offer next-day delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4wptE7VbgEbGD1jHzti"},{"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","question":"Do I need to wire anything during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z8W8N39cFPckCYetqw2p"},{"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","question":"Is there a holiday mode to disable all users temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zAvTLMMxkmcgRprXjyO3"},{"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","question":"Do you offer exchanges instead of refunds?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zInk1C5FtoPrLqO9afKC"},{"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","question":"How do I soft reset the Origin Smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zMKPQTogRVKYb4ajDU7Z"},{"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","question":"Is the system compatible with smart assistants like Alexa or Google Home?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zNRAcWE1XnZIB2INcEpW"},{"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zPmwnyl4hB7yZzn353Nf"},{"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","question":"Can I assign access for specific days of the week?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zRmVsmwPGMvkDJuGhrgb"},{"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","question":"What happens if my returned item is damaged in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zShbKcw0Pbd4NI5cMDp5"},{"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","question":"I hear a constant clicking noise from the lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zWCH5X9bsdWJjGcXnnWf"},{"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","question":"Do Blusafe locks support Apple HomeKit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ziPxd2Iet2hDqrjDHWOW"},{"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","question":"Can I cancel my order after it has shipped?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zklyktcAUqu36mLC3sut"},{"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","question":"Can I share access remotely without a WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zkpub16tOhyYXdpLPN9r"},{"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","question":"Why does my lock battery die quickly even with new batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zzrpI9jZMLq5zMnp3UNC"}] || [], categories: [{"question":"Orders & Shipping","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.625Z","type":"import","questions":[{"questionId":"spxZepOesVMasAPzeaNa","title":"My package was returned due to address issues — what now?","question":"My package was returned due to address issues — what now?","published":true,"featured":false,"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","index":1},{"questionId":"0ze53zsES1qvXPrJcy57","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","index":2},{"questionId":"lheLaRjQoS1BpHCs6dI2","title":"Can I request Saturday delivery?","question":"Can I request Saturday delivery?","published":true,"featured":false,"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","index":3},{"questionId":"PS8CqhGisE8qALMrU1RX","title":"I need my order urgently. Can I upgrade to express shipping?","question":"I need my order urgently. Can I upgrade to express shipping?","published":true,"featured":false,"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","index":4},{"questionId":"nlWbz7lpf4dMsQNWQEiH","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","index":5},{"questionId":"V0Tg44oXVePKhjILg5DU","title":"Do you offer click-and-collect or showroom pickup?","question":"Do you offer click-and-collect or showroom pickup?","published":true,"featured":false,"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","index":6},{"questionId":"oVW94JeDvuoqZTijAEBG","title":"Can I delay my order for future delivery?","question":"Can I delay my order for future delivery?","published":true,"featured":false,"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","index":7},{"questionId":"dCtgmyvxPh6VbyI5cfXa","title":"Can I get a VAT invoice?","question":"Can I get a VAT invoice?","published":true,"featured":false,"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","index":8},{"questionId":"NfZcRrI0K2VU3VRgN71N","title":"Do you ship on weekends?","question":"Do you ship on weekends?","published":true,"featured":false,"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","index":9},{"questionId":"DkgphWaEQx0RpeP2OG18","title":"Can I get a spare mechanical key?","question":"Can I get a spare mechanical key?","published":true,"featured":false,"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","index":10},{"questionId":"m0USJx4bSio7aXirjaUK","title":"How can I track my shipment?","question":"How can I track my shipment?","published":true,"featured":false,"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","index":11},{"questionId":"bZ4QFp0qL1ybRIYXtq9i","title":"Do you ship to Northern Ireland?","question":"Do you ship to Northern Ireland?","published":true,"featured":false,"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","index":12},{"questionId":"4eeKA9sGDCRTE2AhXXyR","title":"Can I change my delivery method after ordering?","question":"Can I change my delivery method after ordering?","published":true,"featured":false,"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","index":13},{"questionId":"SvKnRfnQfnEDCjl5Qn65","title":"Can I pre-order out-of-stock items?","question":"Can I pre-order out-of-stock items?","published":true,"featured":false,"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","index":14},{"questionId":"aQ4oP2v96GqBH7AsUx73","title":"I didn’t receive an order confirmation email — what now?","question":"I didn’t receive an order confirmation email — what now?","published":true,"featured":false,"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","index":15},{"questionId":"87W8kl0rnsQuwyQAvpkY","title":"Can I add installation service during checkout?","question":"Can I add installation service during checkout?","published":true,"featured":false,"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","index":16},{"questionId":"2McyKBPD6Pnn0ojebAoI","title":"Can I request a weekend delivery?","question":"Can I request a weekend delivery?","published":true,"featured":false,"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","index":17},{"questionId":"wuNE0ei4nK2VD8UFCrbN","title":"How do I change my delivery address after ordering?","question":"How do I change my delivery address after ordering?","published":true,"featured":false,"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","index":18},{"questionId":"aDs1RdZobNVr4LWaVDIj","title":"Can I choose a specific courier for my delivery?","question":"Can I choose a specific courier for my delivery?","published":true,"featured":false,"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","index":19},{"questionId":"PyrGajmSGkbsvVeo4bug","title":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","published":true,"featured":false,"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","index":20},{"questionId":"9daIEFz4m6vSTyDP95S3","title":"Can I delay delivery for a later date?","question":"Can I delay delivery for a later date?","published":true,"featured":false,"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","index":21},{"questionId":"J6S087rGeb0MM2iMUXfT","title":"How long does delivery usually take within the UK?","question":"How long does delivery usually take within the UK?","published":true,"featured":false,"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","index":22},{"questionId":"lkukN3Y5ZaSiZw6VKdKB","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","index":23},{"questionId":"z4wptE7VbgEbGD1jHzti","title":"Do you offer next-day delivery?","question":"Do you offer next-day delivery?","published":true,"featured":false,"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","index":24},{"questionId":"JADZeoU3AmfHpAR3K9lc","title":"Do you provide VAT invoices?","question":"Do you provide VAT invoices?","published":true,"featured":false,"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","index":25},{"questionId":"jJYSYvm3ADipAda6rLkx","title":"Can I track my order without an account?","question":"Can I track my order without an account?","published":true,"featured":false,"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","index":26},{"questionId":"WqgL5olSzmi0SJJIMlrg","title":"Can I collect my order in person?","question":"Can I collect my order in person?","published":true,"featured":false,"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","index":27},{"questionId":"0k9fRLBPNYQXsIWErRry","title":"What courier does Blusafe use?","question":"What courier does Blusafe use?","published":true,"featured":false,"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","index":28},{"questionId":"f3xKP35HEq7wC6CsVJCr","title":"Can I get a discount for bulk orders?","question":"Can I get a discount for bulk orders?","published":true,"featured":false,"answer":"Yes, contact sales or support for volume pricing on large orders.","index":29},{"questionId":"X850lStwxT2pHLCTbVEh","title":"How do I check if my item has been dispatched?","question":"How do I check if my item has been dispatched?","published":true,"featured":false,"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","index":30},{"questionId":"lGrsTr6kGqgJ5t4U6noh","title":"Can I update my shipping address after placing an order?","question":"Can I update my shipping address after placing an order?","published":true,"featured":false,"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","index":31},{"questionId":"Snq6gvHtfowOKbsQr0ve","title":"Do I get notified when my order is out for delivery?","question":"Do I get notified when my order is out for delivery?","published":true,"featured":false,"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","index":32},{"questionId":"QArb7ixLsVcGc2mOka5j","title":"Can I schedule delivery for a specific date?","question":"Can I schedule delivery for a specific date?","published":true,"featured":false,"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","index":33},{"questionId":"iUUS4iR8UkLP9Kgu5wPW","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":false,"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","index":34},{"questionId":"yu9tlhYSUZkpIAAcynRp","title":"Can I request a specific delivery time slot?","question":"Can I request a specific delivery time slot?","published":true,"featured":false,"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","index":35},{"questionId":"Rwhu7ksWb3trHM2NhomL","title":"Do I need to sign for delivery?","question":"Do I need to sign for delivery?","published":true,"featured":false,"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","index":36},{"questionId":"vop8FbiG6SPpBop1mFVg","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","index":37},{"questionId":"gFYkZ1XNIHMAMypHqgao","title":"Can I delay dispatch for a future delivery date?","question":"Can I delay dispatch for a future delivery date?","published":true,"featured":false,"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","index":38},{"questionId":"kU4adwEQl1cMNWwnUv1Z","title":"Can I get tracking information for my order?","question":"Can I get tracking information for my order?","published":true,"featured":true,"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","index":39},{"questionId":"vLM8KwYvVrDAsG1v2dhH","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":true,"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","index":40},{"questionId":"3hTTlkrN1UmbBPz00WRb","title":"Can I cancel my order before it ships?","question":"Can I cancel my order before it ships?","published":true,"featured":true,"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","index":41}],"position":1,"updatedAt":"2025-06-02T21:56:26.721Z"},{"question":"Product Features","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.557Z","type":"import","questions":[{"questionId":"1edBeI1wf5AyYaOqiqlR","title":"Do all locks include auto-locking functionality?","question":"Do all locks include auto-locking functionality?","published":true,"featured":false,"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","index":1},{"questionId":"kPGPTAUba97cHX1GN0w8","title":"Can the lock be opened remotely?","question":"Can the lock be opened remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","index":2},{"questionId":"z4eaBSepLN59wFEWFm1Y","title":"How many users can I register on the fingerprint scanner?","question":"How many users can I register on the fingerprint scanner?","published":true,"featured":false,"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","index":3},{"questionId":"7Sswfj3JBhu6irAb73OI","title":"Does the lock still work if the batteries run out?","question":"Does the lock still work if the batteries run out?","published":true,"featured":false,"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","index":4},{"questionId":"5SLvc8tTTFMQMZCv4jes","title":"What battery type is required?","question":"What battery type is required?","published":true,"featured":false,"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","index":5},{"questionId":"bI8YAvZeXn19a6ugIUnY","title":"Can I mute the sound on my lock?","question":"Can I mute the sound on my lock?","published":true,"featured":false,"answer":"Yes, most models allow volume adjustment or muting through the app settings.","index":6},{"questionId":"KwqCbvj1hEKyA8wxWJaS","title":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","published":true,"featured":false,"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","index":7},{"questionId":"0yErHQIDI6C2cB471VPS","title":"Does the Cloud model have voice assistant integration?","question":"Does the Cloud model have voice assistant integration?","published":true,"featured":false,"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","index":8},{"questionId":"y0cnu6fjwRfXXfLDANLp","title":"Can I schedule access for certain users?","question":"Can I schedule access for certain users?","published":true,"featured":false,"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","index":9},{"questionId":"4rf6YjyvnzbRKQsF7GKI","title":"What access methods are supported by the Cloud-S?","question":"What access methods are supported by the Cloud-S?","published":true,"featured":false,"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","index":10},{"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","index":11},{"questionId":"Ewu5sRz7biuuJINkNgS6","title":"Is there a silent/unlock mode?","question":"Is there a silent/unlock mode?","published":true,"featured":false,"answer":"Most models allow sound volume adjustment or mute mode via the app.","index":12},{"questionId":"zRmVsmwPGMvkDJuGhrgb","title":"Can I assign access for specific days of the week?","question":"Can I assign access for specific days of the week?","published":true,"featured":false,"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","index":13},{"questionId":"AIadHIMyqY6lia9zIs7U","title":"Can I use the lock without any app?","question":"Can I use the lock without any app?","published":true,"featured":false,"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","index":14},{"questionId":"mxZdJlyYfFsZrGqMYiFm","title":"Is there a notification if someone tries to open the door unsuccessfully?","question":"Is there a notification if someone tries to open the door unsuccessfully?","published":true,"featured":false,"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","index":15},{"questionId":"zkpub16tOhyYXdpLPN9r","title":"Can I share access remotely without a WiFi bridge?","question":"Can I share access remotely without a WiFi bridge?","published":true,"featured":false,"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","index":16},{"questionId":"OTf7OB4ONZSdOkwuRJLE","title":"What’s the lifespan of the batteries?","question":"What’s the lifespan of the batteries?","published":true,"featured":false,"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","index":17},{"questionId":"oEjFOnkxyGpa7jKwgnEx","title":"Is there a guest mode in the Blusafe app?","question":"Is there a guest mode in the Blusafe app?","published":true,"featured":false,"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","index":18},{"questionId":"vBqxtWGn66VzHLl3LsmN","title":"Can I set a one-time PIN code for a visitor?","question":"Can I set a one-time PIN code for a visitor?","published":true,"featured":false,"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","index":19},{"questionId":"H3N3AQXORl4KXsgbWD2r","title":"Is auto-lock adjustable in timing?","question":"Is auto-lock adjustable in timing?","published":true,"featured":false,"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","index":20},{"questionId":"k93pREKqUa6tZhc2ISWU","title":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"Can I disable auto-lock if I don’t want the door locking automatically?","published":true,"featured":false,"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","index":21},{"questionId":"yaTjd7GXMfDzjuStYTQY","title":"Does the lock support voice assistant commands?","question":"Does the lock support voice assistant commands?","published":true,"featured":false,"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","index":22},{"questionId":"ZTzvMQLfD8w0RaRWP5x5","title":"Can I receive alerts when someone uses the lock?","question":"Can I receive alerts when someone uses the lock?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","index":23},{"questionId":"QGqs1VCdIX0w6l9hIMug","title":"Can I set the lock to automatically unlock when I arrive home?","question":"Can I set the lock to automatically unlock when I arrive home?","published":true,"featured":false,"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","index":24},{"questionId":"DdEN47soBP6qAJrNe9UT","title":"Can I integrate Blusafe locks with IFTTT?","question":"Can I integrate Blusafe locks with IFTTT?","published":true,"featured":false,"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","index":25},{"questionId":"8rscVWsbNS5iDJc0MLoc","title":"Can I log access history for all users?","question":"Can I log access history for all users?","published":true,"featured":false,"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","index":26},{"questionId":"zAvTLMMxkmcgRprXjyO3","title":"Is there a holiday mode to disable all users temporarily?","question":"Is there a holiday mode to disable all users temporarily?","published":true,"featured":false,"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","index":27},{"questionId":"TYq5BUGnXTdbnw53D3U0","title":"Can I lock and unlock the door using a smartwatch?","question":"Can I lock and unlock the door using a smartwatch?","published":true,"featured":false,"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","index":28},{"questionId":"HDUtkVcMM6LT1a5KuggC","title":"Is the keypad backlit for night use?","question":"Is the keypad backlit for night use?","published":true,"featured":false,"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","index":29},{"questionId":"twkCZhC4K9BKmrvG1WzR","title":"Can I use the lock with gloves on?","question":"Can I use the lock with gloves on?","published":true,"featured":false,"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","index":30},{"questionId":"z18CsscAsAejIUSHsgv5","title":"Does the lock make a sound when it locks or unlocks?","question":"Does the lock make a sound when it locks or unlocks?","published":true,"featured":false,"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","index":31},{"questionId":"l19k0vgsAeqnRvZk7WNT","title":"Can I customize the lock’s sound or volume?","question":"Can I customize the lock’s sound or volume?","published":true,"featured":false,"answer":"Many models allow volume adjustment or mute settings via the app.","index":32},{"questionId":"mtdAf2gd0SizXATixlZF","title":"Does the Mirage padlock have a keypad option?","question":"Does the Mirage padlock have a keypad option?","published":true,"featured":false,"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","index":33},{"questionId":"7SjMl9F9vaoB1XMa60OR","title":"Can I create multiple one-time PINs for different users?","question":"Can I create multiple one-time PINs for different users?","published":true,"featured":false,"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","index":34},{"questionId":"asYvyTcmdZvDAyE6LoFp","title":"Does the Breeze lock support manual key override?","question":"Does the Breeze lock support manual key override?","published":true,"featured":false,"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","index":35},{"questionId":"OIVZ8vxQlelayVcC3WdS","title":"Can I disable the keypad for extra security?","question":"Can I disable the keypad for extra security?","published":true,"featured":false,"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","index":36},{"questionId":"LZSeZT0T2U7lkZnPYrtP","title":"Can I change the color of the keypad backlight?","question":"Can I change the color of the keypad backlight?","published":true,"featured":false,"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","index":37},{"questionId":"fV84SjqT6zMorKzosYVR","title":"Can I assign different access levels to users?","question":"Can I assign different access levels to users?","published":true,"featured":false,"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","index":38},{"questionId":"tsuHMCH8pdEe3fPc6KKq","title":"Does the lock auto-relock if the door is left open?","question":"Does the lock auto-relock if the door is left open?","published":true,"featured":false,"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","index":39},{"questionId":"PAWgRkzEt4Wd5vdUom7r","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","index":40},{"questionId":"dXwwMHGHckPc8Wgy5WX2","title":"Is there a silent mode for night-time use?","question":"Is there a silent mode for night-time use?","published":true,"featured":false,"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","index":41},{"questionId":"6O4IyaV4sTJ2hXp5F09R","title":"Can I program different PINs for weekdays and weekends?","question":"Can I program different PINs for weekdays and weekends?","published":true,"featured":false,"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","index":42},{"questionId":"1lQXpCVFhFR5rYuj4oph","title":"Can I disable notifications for access logs?","question":"Can I disable notifications for access logs?","published":true,"featured":false,"answer":"Yes, you can manage notification preferences in the app settings.","index":43},{"questionId":"8xd4jnrdqJv2EUYgH046","title":"Does the Cloud-S support NFC cards?","question":"Does the Cloud-S support NFC cards?","published":true,"featured":false,"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","index":44},{"questionId":"wxk4nVqtT9IWgAhEZ1yS","title":"Can I see who unlocked the door and when?","question":"Can I see who unlocked the door and when?","published":true,"featured":false,"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","index":45},{"questionId":"LjP5wW9kBXLnGBbDrr56","title":"Can I use voice commands to check if the door is locked?","question":"Can I use voice commands to check if the door is locked?","published":true,"featured":false,"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","index":46},{"questionId":"Emu6mdzx0Q2eZm3MLh0g","title":"Can I disable auto-lock during the day and enable it at night?","question":"Can I disable auto-lock during the day and enable it at night?","published":true,"featured":false,"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","index":47},{"questionId":"Pz0KpUF7SjG6Mwk6v0cT","title":"Can I create a permanent access code for my cleaner?","question":"Can I create a permanent access code for my cleaner?","published":true,"featured":false,"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","index":48},{"questionId":"LVDhw6wNFtWwAHyh2DgG","title":"Does the lock have a tamper alarm?","question":"Does the lock have a tamper alarm?","published":true,"featured":false,"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","index":49},{"questionId":"uYAlGdQLp5hZ3y9M5ksL","title":"Can I set a PIN to expire after a few hours?","question":"Can I set a PIN to expire after a few hours?","published":true,"featured":false,"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","index":50},{"questionId":"wPpfSNXxTSfymm6GRZBR","title":"Can I lock and unlock remotely from abroad?","question":"Can I lock and unlock remotely from abroad?","published":true,"featured":false,"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","index":51},{"questionId":"R5Yh0q3H0JZe1pRudqxN","title":"Can I schedule the lock to auto-lock only at night?","question":"Can I schedule the lock to auto-lock only at night?","published":true,"featured":false,"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","index":52},{"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","title":"Does the app show battery percentage?","question":"Does the app show battery percentage?","published":true,"featured":false,"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","index":53},{"questionId":"1RaH7Whizvc5ZS4pZoMH","title":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","published":true,"featured":false,"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","index":54},{"questionId":"iw61aVUupOCIo9AGkgot","title":"Is there an emergency power option if the lock dies?","question":"Is there an emergency power option if the lock dies?","published":true,"featured":false,"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","index":55},{"questionId":"k2spZsE17wQ6a4phE5fq","title":"Can I issue PINs with access only on weekends?","question":"Can I issue PINs with access only on weekends?","published":true,"featured":false,"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","index":56},{"questionId":"5MLi8FXJNzlx8IJmf3o4","title":"Can I hide access logs from other users?","question":"Can I hide access logs from other users?","published":true,"featured":false,"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","index":57},{"questionId":"ep1Bo16NpCL63TpGcviA","title":"Can I lock the door from the outside without using the app or keypad?","question":"Can I lock the door from the outside without using the app or keypad?","published":true,"featured":false,"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","index":58},{"questionId":"lGCxRr5SIl2Za53XELp6","title":"Is the keypad waterproof?","question":"Is the keypad waterproof?","published":true,"featured":false,"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","index":59},{"questionId":"RFsCE3oC1q7uPHubf6Kx","title":"Can I export the access logs?","question":"Can I export the access logs?","published":true,"featured":false,"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","index":60},{"questionId":"gYrvh1RfNAIdtHC8mjmf","title":"Does the lock support remote unlocking by support agents?","question":"Does the lock support remote unlocking by support agents?","published":true,"featured":false,"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","index":61},{"questionId":"XydifzdSUo6E9EszpBJC","title":"Can I assign unique fingerprints to different users?","question":"Can I assign unique fingerprints to different users?","published":true,"featured":false,"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","index":62},{"questionId":"qbzWdiY6ioXXHsZ5W9SO","title":"Does the keypad illuminate at night?","question":"Does the keypad illuminate at night?","published":true,"featured":false,"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","index":63},{"questionId":"PGxacICN6zFGQUFkIITM","title":"Can I set a PIN to be valid for a single day only?","question":"Can I set a PIN to be valid for a single day only?","published":true,"featured":false,"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","index":64},{"questionId":"r7RwXkuYmMaw2fvLsIsf","title":"Does the lock notify me if someone tries to break in?","question":"Does the lock notify me if someone tries to break in?","published":true,"featured":false,"answer":"Some models have tamper alarms and will notify via the app if triggered.","index":65},{"questionId":"ZNxG0TDZu04kurTVnf38","title":"Can I lock the door from the inside without using the app?","question":"Can I lock the door from the inside without using the app?","published":true,"featured":false,"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","index":66},{"questionId":"Idnb5jWToFgb0cR9JjOS","title":"Does the lock have an auto-lock delay setting?","question":"Does the lock have an auto-lock delay setting?","published":true,"featured":false,"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","index":67},{"questionId":"kEdb3jJmXlhdiYNCUod3","title":"Can I create a one-time-use code for guests?","question":"Can I create a one-time-use code for guests?","published":true,"featured":false,"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","index":68},{"questionId":"SPlyOTsUhVvAFE9lNcOs","title":"Is there a lockout mode after failed attempts?","question":"Is there a lockout mode after failed attempts?","published":true,"featured":false,"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","index":69},{"questionId":"IPKL4DnLbwGq2iqxSh3Q","title":"Can I check the lock status remotely?","question":"Can I check the lock status remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","index":70},{"questionId":"cwaBG10f47EKZQYjT9Ma","title":"Can the keypad be used in the rain?","question":"Can the keypad be used in the rain?","published":true,"featured":false,"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","index":71},{"questionId":"QHUZZl1qnovim0SQRYwA","title":"Can I use voice control to unlock the door?","question":"Can I use voice control to unlock the door?","published":true,"featured":false,"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","index":72},{"questionId":"OdgxjsDn6bRAQl5izCaV","title":"Can I use multiple unlocking methods on one lock?","question":"Can I use multiple unlocking methods on one lock?","published":true,"featured":false,"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","index":73},{"questionId":"9I2KtUn9Do5yaewbPq50","title":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","published":true,"featured":true,"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","index":74},{"questionId":"RE7LSWSHvpROqMWJsiHx","title":"Can I create one-time and scheduled access codes?","question":"Can I create one-time and scheduled access codes?","published":true,"featured":true,"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","index":75},{"questionId":"eZzwwef0NURNxg58SGGc","title":"Does the app provide real-time access logs and notifications?","question":"Does the app provide real-time access logs and notifications?","published":true,"featured":true,"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","index":76},{"questionId":"prUx6kuXejI0CqejXeGH","title":"Is there an auto-lock feature, and can I customize its delay?","question":"Is there an auto-lock feature, and can I customize its delay?","published":true,"featured":true,"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","index":77},{"questionId":"GUErgBmi2ijh5x35Er8q","title":"Are fingerprint sensors reliable in different weather conditions?","question":"Are fingerprint sensors reliable in different weather conditions?","published":true,"featured":true,"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","index":78},{"questionId":"NuJixjnAbMGUnNSrVhYu","title":"Can I lock/unlock remotely while abroad?","question":"Can I lock/unlock remotely while abroad?","published":true,"featured":true,"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","index":79},{"questionId":"iA9T61xCAVQQVj2o0gSo","title":"Does the lock have an emergency power backup option?","question":"Does the lock have an emergency power backup option?","published":true,"featured":true,"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","index":80},{"questionId":"qihswei8ggv4QNfAkKWx","title":"Is there a tamper alarm or lockout after failed access attempts?","question":"Is there a tamper alarm or lockout after failed access attempts?","published":true,"featured":true,"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","index":81},{"questionId":"0I3GkGoJtDPFg8Br4CfR","title":"Can I manage multiple properties and locks from one account?","question":"Can I manage multiple properties and locks from one account?","published":true,"featured":true,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":82},{"questionId":"scl6SD1TOyumxh8HCEeq","title":"Can users be assigned different permission levels?","question":"Can users be assigned different permission levels?","published":true,"featured":true,"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","index":83},{"questionId":"RkG034kBb6KLaLnKIlzN","title":"Can I delay the auto-lock feature to allow time to exit?","question":"Can I delay the auto-lock feature to allow time to exit?","published":true,"featured":true,"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","index":84},{"questionId":"QkRWC8T0FZtTi9M93HEB","title":"Are temporary PINs secure and do they expire?","question":"Are temporary PINs secure and do they expire?","published":true,"featured":true,"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","index":85},{"questionId":"I7QrDNegW9khPYpNCrRg","title":"Can I check battery status from the app?","question":"Can I check battery status from the app?","published":true,"featured":false,"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","index":86},{"questionId":"imVLxJOwiZOnJACMcwYC","title":"Will the lock still work if WiFi goes down?","question":"Will the lock still work if WiFi goes down?","published":true,"featured":true,"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","index":87}],"position":2,"updatedAt":"2025-06-02T21:56:26.723Z"},{"question":"Compatibility","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.556Z","type":"import","questions":[{"questionId":"vxZcvMOSaOeIzE2OyKDa","title":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","published":true,"featured":false,"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","index":1},{"questionId":"wcg0taqprxmITh8WwRlX","title":"Are Blusafe locks compatible with American door standards?","question":"Are Blusafe locks compatible with American door standards?","published":true,"featured":false,"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","index":2},{"questionId":"bdjGRz1VMF1Q6SEdMBMo","title":"Will the Apollo work on a pull bar door?","question":"Will the Apollo work on a pull bar door?","published":true,"featured":false,"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","index":3},{"questionId":"aMKalDnzVby77EEGEKym","title":"Are the WiFi bridges interchangeable between models?","question":"Are the WiFi bridges interchangeable between models?","published":true,"featured":false,"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","index":4},{"questionId":"G7zG6QioIy4prwnuXZMx","title":"Can I use the fingerprint scanner if my hands are wet?","question":"Can I use the fingerprint scanner if my hands are wet?","published":true,"featured":false,"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","index":5},{"questionId":"XDGSebfYUhVycz4vC1kr","title":"Can I use the same app for multiple locks at different locations?","question":"Can I use the same app for multiple locks at different locations?","published":true,"featured":false,"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","index":6},{"questionId":"QAmXZ5nGW84Jeo15xhtH","title":"Does the Cloud-S lock work with external power sources?","question":"Does the Cloud-S lock work with external power sources?","published":true,"featured":false,"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","index":7},{"questionId":"qMvSm5mQFStRoQ50wZ9W","title":"Will the Breeze-A model work with my multipoint gearbox?","question":"Will the Breeze-A model work with my multipoint gearbox?","published":true,"featured":false,"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","index":8},{"questionId":"njjlywOzhfrrJFY5UjET","title":"Can I use my existing thumbturn with a Blusafe handle?","question":"Can I use my existing thumbturn with a Blusafe handle?","published":true,"featured":false,"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","index":9},{"questionId":"o5fZkSjJBQOp7Q36fwXi","title":"Is the Mirage padlock weatherproof?","question":"Is the Mirage padlock weatherproof?","published":true,"featured":false,"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","index":10},{"questionId":"CpenyXyldVVBI7Ev6Nuc","title":"Will the Yunity handle work on an electric roller shutter?","question":"Will the Yunity handle work on an electric roller shutter?","published":true,"featured":false,"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","index":11},{"questionId":"xIdYwcUCgSjWMP6hEESZ","title":"Can multiple locks be controlled from the same app account?","question":"Can multiple locks be controlled from the same app account?","published":true,"featured":false,"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","index":12},{"questionId":"UKy0tyqgx6covCfka7TE","title":"Can I use Blusafe locks in commercial buildings?","question":"Can I use Blusafe locks in commercial buildings?","published":true,"featured":false,"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","index":13},{"questionId":"6eSjcYvrfV0YULq3uGw6","title":"Does the Apollo work with sash locks?","question":"Does the Apollo work with sash locks?","published":true,"featured":false,"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","index":14},{"questionId":"Y6hpKowKVSSyhMirVfIG","title":"Can I install Blusafe locks on doors with a narrow stile?","question":"Can I install Blusafe locks on doors with a narrow stile?","published":true,"featured":false,"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","index":15},{"questionId":"cHAYqOGpW3DoZjksa48A","title":"Will the Origin Smart work with lift-to-lock doors?","question":"Will the Origin Smart work with lift-to-lock doors?","published":true,"featured":false,"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","index":16},{"questionId":"fUgIytShqZEljpsMtFey","title":"Can I use one card to open multiple locks?","question":"Can I use one card to open multiple locks?","published":true,"featured":false,"answer":"Yes, if the card is registered to each lock individually through the app.","index":17},{"questionId":"4xnWTpvTKlwbBcFnpUGu","title":"Do Blusafe locks support RFID key fobs?","question":"Do Blusafe locks support RFID key fobs?","published":true,"featured":false,"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","index":18},{"questionId":"yyGNcXqKkO3t9S8nzL3c","title":"Will the app work on tablets or only phones?","question":"Will the app work on tablets or only phones?","published":true,"featured":false,"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","index":19},{"questionId":"9xBtMerrGX3Iahc53ExB","title":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"Can I use the same Tuya app for my smart bulbs and my lock?","published":true,"featured":false,"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","index":20},{"questionId":"G5ZiYsVHKD6S0LrTQep5","title":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","published":true,"featured":false,"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","index":21},{"questionId":"deZ70u9pQRfDrQ0Ygydf","title":"Are Blusafe locks compatible with Yale gearboxes?","question":"Are Blusafe locks compatible with Yale gearboxes?","published":true,"featured":false,"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","index":22},{"questionId":"vQbutiRvwAaUBvHitUqO","title":"Can I use the lock on a door with no deadbolt, only latch?","question":"Can I use the lock on a door with no deadbolt, only latch?","published":true,"featured":false,"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","index":23},{"questionId":"sOPjzZ9zS7V1FlrsJ8tX","title":"Will the Breeze handle work with my split spindle mechanism?","question":"Will the Breeze handle work with my split spindle mechanism?","published":true,"featured":false,"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","index":24},{"questionId":"eYCyGQeonMdRNH66f6tE","title":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"Is the Mirage padlock suitable for outdoor gates in winter?","published":true,"featured":false,"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","index":25},{"questionId":"FGlD3UBh50FafrSAXVdB","title":"Is there a difference between the Origin and Origin Smart?","question":"Is there a difference between the Origin and Origin Smart?","published":true,"featured":false,"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","index":26},{"questionId":"gGysw01qBIykLOHPDkEe","title":"Can I connect my lock to more than one WiFi bridge?","question":"Can I connect my lock to more than one WiFi bridge?","published":true,"featured":false,"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","index":27},{"questionId":"6tnDC2R1G3osHRbSU8mP","title":"Can I use rechargeable batteries in my Blusafe lock?","question":"Can I use rechargeable batteries in my Blusafe lock?","published":true,"featured":false,"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","index":28},{"questionId":"izfp1RqoyGAU14fqbq4b","title":"Do I need internet access to use basic lock features?","question":"Do I need internet access to use basic lock features?","published":true,"featured":false,"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","index":29},{"questionId":"6n0xSpTv7Z8HSD6njTYo","title":"Are Blusafe locks fire-rated?","question":"Are Blusafe locks fire-rated?","published":true,"featured":false,"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","index":30},{"questionId":"GCTiYHjafLfxjEZzE2UA","title":"Does the Origin Smart work with Euro profile cylinders?","question":"Does the Origin Smart work with Euro profile cylinders?","published":true,"featured":false,"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","index":31},{"questionId":"PqQG5H2JQs7BRaFQhw3O","title":"Can I install the Cloud-S vertically on a side gate?","question":"Can I install the Cloud-S vertically on a side gate?","published":true,"featured":false,"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","index":32},{"questionId":"MivWnDZ1ou334vvpMz4U","title":"Will the Origin Smart work with Scandinavian locks?","question":"Will the Origin Smart work with Scandinavian locks?","published":true,"featured":false,"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","index":33},{"questionId":"2QucCMmMH6pKzjPnl9wE","title":"Can I use the lock with a smart home hub like SmartThings?","question":"Can I use the lock with a smart home hub like SmartThings?","published":true,"featured":false,"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","index":34},{"questionId":"YWw8Lhg3ztchbFQQlUHN","title":"Do Blusafe locks support multi-language keypads?","question":"Do Blusafe locks support multi-language keypads?","published":true,"featured":false,"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","index":35},{"questionId":"xeRvqwzRULxq2JEShtbx","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","index":36},{"questionId":"JEK42fKk60AttTafzq4N","title":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Can Blusafe locks integrate with Ring or Nest systems?","published":true,"featured":false,"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","index":37},{"questionId":"jYWxD4lHTC755LgC7ufa","title":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Is the Apollo compatible with slam-shut multipoint systems?","published":true,"featured":false,"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","index":38},{"questionId":"iWE1S2AWWmyn4ac0QH8v","title":"Does the WiFi bridge work on 5GHz networks?","question":"Does the WiFi bridge work on 5GHz networks?","published":true,"featured":false,"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","index":39},{"questionId":"ca7dQEVskkREzYvqTIe7","title":"Are Blusafe locks suitable for commercial use?","question":"Are Blusafe locks suitable for commercial use?","published":true,"featured":false,"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","index":40},{"questionId":"8DPz7DYycMLRqHmtdH6B","title":"Will Blusafe locks work in Australia?","question":"Will Blusafe locks work in Australia?","published":true,"featured":false,"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","index":41},{"questionId":"MvuwMOP1VqrxEMFy8LYr","title":"Can the Contour be installed on glass doors?","question":"Can the Contour be installed on glass doors?","published":true,"featured":false,"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","index":42},{"questionId":"ziPxd2Iet2hDqrjDHWOW","title":"Do Blusafe locks support Apple HomeKit?","question":"Do Blusafe locks support Apple HomeKit?","published":true,"featured":false,"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","index":43},{"questionId":"HLQXlqK7vXFFrMxWsvHf","title":"Are Blusafe locks weatherproof?","question":"Are Blusafe locks weatherproof?","published":true,"featured":false,"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","index":44},{"questionId":"tta3LpkjmyOHxIBJy94S","title":"Can I install Blusafe locks on a door with an offset gearbox?","question":"Can I install Blusafe locks on a door with an offset gearbox?","published":true,"featured":false,"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","index":45},{"questionId":"9HxdkDjH7fDmwSCSG9Yw","title":"Can Blusafe locks be installed on double doors?","question":"Can Blusafe locks be installed on double doors?","published":true,"featured":false,"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","index":46},{"questionId":"ujwwGrZcADf2rLyIZ6Zb","title":"Will the app notify me if the door is left unlocked?","question":"Will the app notify me if the door is left unlocked?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","index":47},{"questionId":"WXhyu5CbEhY6IUShO7dn","title":"Are there weather shields available for outdoor use?","question":"Are there weather shields available for outdoor use?","published":true,"featured":false,"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","index":48},{"questionId":"HoLgilFHDCoiZC4lB9NA","title":"Will the app work on Huawei devices without Google Play?","question":"Will the app work on Huawei devices without Google Play?","published":true,"featured":false,"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","index":49},{"questionId":"b5qpLIIMkWq9PO1j9wZ3","title":"Do you support locks for aluminum frame doors?","question":"Do you support locks for aluminum frame doors?","published":true,"featured":false,"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","index":50},{"questionId":"STXNfSZrFN3mSqT2dNAk","title":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Is the Blusafe app the same as Tuya or Smart Life?","published":true,"featured":false,"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","index":51},{"questionId":"XmLnQZs8MtHyzAAkEh8a","title":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Is the Infinity lock compatible with lever-on-rose handles?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","index":52},{"questionId":"zPmwnyl4hB7yZzn353Nf","title":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","published":true,"featured":false,"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","index":53},{"questionId":"FbBzD9TfTRUuSHFoOWUW","title":"Can I use the Mirage padlock for lockers or gym use?","question":"Can I use the Mirage padlock for lockers or gym use?","published":true,"featured":false,"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","index":54},{"questionId":"NtePBxC0YQBHygF7egAm","title":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","published":true,"featured":false,"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","index":55},{"questionId":"T5OvZTddrr1izeXYZp0R","title":"Will Blusafe locks work with non-standard door thicknesses?","question":"Will Blusafe locks work with non-standard door thicknesses?","published":true,"featured":false,"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","index":56},{"questionId":"J5dCCfLij8oHuhv2v1dE","title":"Does the WiFi bridge need to be in the same room as the lock?","question":"Does the WiFi bridge need to be in the same room as the lock?","published":true,"featured":false,"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","index":57},{"questionId":"YkozIt0pCG8CMzi4kDtn","title":"Are Blusafe locks compatible with multipoint locks?","question":"Are Blusafe locks compatible with multipoint locks?","published":true,"featured":false,"answer":"Yes, several models are de","index":58},{"questionId":"wYKI3IBS3vkyaVyt2JW5","title":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Can I use the Cloud-S lock with a vertical handle setup?","published":true,"featured":false,"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","index":59},{"questionId":"6C4YHfSV8J0ChbqGEiHs","title":"Do your locks work with mobile access via Apple Watch?","question":"Do your locks work with mobile access via Apple Watch?","published":true,"featured":false,"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","index":60},{"questionId":"X15fGidlu08k9wXj9wzP","title":"Is the lock compatible with Home Assistant?","question":"Is the lock compatible with Home Assistant?","published":true,"featured":false,"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","index":61},{"questionId":"WWdljn8s5h6LX2REN28v","title":"Can I use the lock on an outbuilding or shed?","question":"Can I use the lock on an outbuilding or shed?","published":true,"featured":false,"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","index":62},{"questionId":"v3zpSCFJf6BPTBpdHcIB","title":"Are there extensions for thicker doors?","question":"Are there extensions for thicker doors?","published":true,"featured":false,"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","index":63},{"questionId":"yVUr3evfwkZoMcaUniTO","title":"Can the lock be used with metal gates?","question":"Can the lock be used with metal gates?","published":true,"featured":false,"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","index":64},{"questionId":"Al1X0bjxd6ApsMRj6gJt","title":"Will the system work on both Android and iOS?","question":"Will the system work on both Android and iOS?","published":true,"featured":false,"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","index":65},{"questionId":"uzFAghLG7EJTzo351Zq5","title":"Is the system compatible with Yale night latches?","question":"Is the system compatible with Yale night latches?","published":true,"featured":false,"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","index":66},{"questionId":"etaR1maEBHQlcTxBDVY5","title":"Does the Mirage padlock work with outdoor gates?","question":"Does the Mirage padlock work with outdoor gates?","published":true,"featured":false,"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","index":67},{"questionId":"luHnha20BZPcwXs8RuhF","title":"Are the locks compliant with fire safety regulations?","question":"Are the locks compliant with fire safety regulations?","published":true,"featured":false,"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","index":68},{"questionId":"TkpwtCLf8bqrLX3kIHKG","title":"Can I use third-party NFC tags with the lock?","question":"Can I use third-party NFC tags with the lock?","published":true,"featured":false,"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","index":69},{"questionId":"m2vOQk8n2PlpacknX2os","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","index":70},{"questionId":"5br0EvRUHFn0c7QptOI3","title":"Will it work with smart home hubs like SmartThings?","question":"Will it work with smart home hubs like SmartThings?","published":true,"featured":false,"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","index":71},{"questionId":"IeWAua39HBdDyenUgbQq","title":"Do the locks support British Standard mortice locks?","question":"Do the locks support British Standard mortice locks?","published":true,"featured":false,"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","index":72},{"questionId":"4PIXXsGJGeS0LoGLinnM","title":"Does the lock work with ring doorbells or cameras?","question":"Does the lock work with ring doorbells or cameras?","published":true,"featured":false,"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","index":73},{"questionId":"F0lNQug67BJ6TbqlLy0I","title":"Do you support left- and right-handed door orientations?","question":"Do you support left- and right-handed door orientations?","published":true,"featured":false,"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","index":74},{"questionId":"1xVKYoq78p0rKDsBNY18","title":"Can I use the lock on metal gates or sheds?","question":"Can I use the lock on metal gates or sheds?","published":true,"featured":true,"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","index":75},{"questionId":"zNRAcWE1XnZIB2INcEpW","title":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"Is the system compatible with smart assistants like Alexa or Google Home?","published":true,"featured":true,"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","index":76},{"questionId":"fZ45Ax86BixStRLffZ9W","title":"Do the locks work with multipoint locking systems?","question":"Do the locks work with multipoint locking systems?","published":true,"featured":true,"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","index":77},{"questionId":"SFrA3cEYNhizTO4UXA6w","title":"Can I use the app on both Android and iOS devices?","question":"Can I use the app on both Android and iOS devices?","published":true,"featured":true,"answer":"Yes, the app is fully compatible with Android and iOS platforms.","index":78},{"questionId":"5xb32VZX6pN94hmy7cRs","title":"Does the lock support Apple Watch or similar wearables?","question":"Does the lock support Apple Watch or similar wearables?","published":true,"featured":false,"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","index":79},{"questionId":"NyrzAyd6VuYnnhUQ9QD6","title":"Can I use third-party NFC tags for unlocking?","question":"Can I use third-party NFC tags for unlocking?","published":true,"featured":true,"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","index":80}],"position":3,"updatedAt":"2025-06-02T21:56:26.728Z"},{"question":"Installation","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.554Z","type":"import","questions":[{"questionId":"ms6xZcPB6AphsichGznz","title":"What photos do I need to provide for compatibility confirmation?","question":"What photos do I need to provide for compatibility confirmation?","published":true,"featured":false,"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","index":1},{"questionId":"oH2Q0ZZjxbgW1t4W9GN7","title":"Can I install a Blusafe lock on a metal door?","question":"Can I install a Blusafe lock on a metal door?","published":true,"featured":false,"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","index":2},{"questionId":"af3a8DjxEWax1wd5q9f2","title":"Does the Apollo lock work with a 60mm backset?","question":"Does the Apollo lock work with a 60mm backset?","published":true,"featured":false,"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","index":3},{"questionId":"ezuQ8OC7wIp3coAJpYTI","title":"Is a professional installer required for setup?","question":"Is a professional installer required for setup?","published":true,"featured":false,"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","index":4},{"questionId":"gg0sPBpY6dLdU1H22GPm","title":"Can I install the Yunity on an electric gate?","question":"Can I install the Yunity on an electric gate?","published":true,"featured":false,"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","index":5},{"questionId":"oQCXq5R8Stzu1TDoojiM","title":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Can the Cloud-S lock be surface-mounted without a recess?","published":true,"featured":false,"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","index":6},{"questionId":"TTwo2om7XBi7uUhr5tYJ","title":"Do I need to drill new holes to install the Origin Smart handle?","question":"Do I need to drill new holes to install the Origin Smart handle?","published":true,"featured":false,"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","index":7},{"questionId":"CZ4dFGsotIcEhdOHRznq","title":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","published":true,"featured":false,"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","index":8},{"questionId":"vvPpTo2m9psVpwC1KoH1","title":"Does the Infinity lock require drilling through the entire door?","question":"Does the Infinity lock require drilling through the entire door?","published":true,"featured":false,"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","index":9},{"questionId":"vfkj8HiGBHBcvTUCcGTM","title":"Can the Origin Smart be used on a split spindle lock?","question":"Can the Origin Smart be used on a split spindle lock?","published":true,"featured":false,"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","index":10},{"questionId":"52UlfR8fuiMYhp748C6I","title":"Will the Cloud model fit a 60mm backset?","question":"Will the Cloud model fit a 60mm backset?","published":true,"featured":false,"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","index":11},{"questionId":"C7onbpBrLLJOR8K6v1oy","title":"How long does installation take?","question":"How long does installation take?","published":true,"featured":false,"answer":"Typically 30–60 minutes, depending on the model and door condition.","index":12},{"questionId":"itWmstMZ0SYg35n3ljMZ","title":"Do I need an electrician to install the Yunity on a gate?","question":"Do I need an electrician to install the Yunity on a gate?","published":true,"featured":false,"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","index":13},{"questionId":"WZiOUlIIm9r5igchLRDg","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","index":14},{"questionId":"r66TLZ2mYqhMjfcY0i7J","title":"Does the Contour-V lock require a special door thickness?","question":"Does the Contour-V lock require a special door thickness?","published":true,"featured":false,"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","index":15},{"questionId":"Jn5Tyxe5d8Do76dDLkIH","title":"The template doesn’t match my door – what should I do?","question":"The template doesn’t match my door – what should I do?","published":true,"featured":false,"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","index":16},{"questionId":"sTFmepXh6kwmpYbhCRPk","title":"Can I install a Blusafe lock on a wooden gate?","question":"Can I install a Blusafe lock on a wooden gate?","published":true,"featured":false,"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","index":17},{"questionId":"uhVTu8rswTmiIvBwaCk4","title":"Can I reuse the screws from my old handle during installation?","question":"Can I reuse the screws from my old handle during installation?","published":true,"featured":false,"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","index":18},{"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","title":"Can the Infinity Smart be installed on uPVC doors?","question":"Can the Infinity Smart be installed on uPVC doors?","published":true,"featured":false,"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","index":19},{"questionId":"80qYznex4fh2UldRgv7c","title":"Can the Breeze-C be installed on internal doors?","question":"Can the Breeze-C be installed on internal doors?","published":true,"featured":false,"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","index":20},{"questionId":"1yzia4bvAoDG2PPiK1sc","title":"Will the Apollo fit flush with my composite door?","question":"Will the Apollo fit flush with my composite door?","published":true,"featured":false,"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","index":21},{"questionId":"1FEiDPNa9iyZldWSasUk","title":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","index":22},{"questionId":"Tol4pYESVVnnpNUqMRGo","title":"How do I determine the backset of my door for compatibility?","question":"How do I determine the backset of my door for compatibility?","published":true,"featured":false,"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","index":23},{"questionId":"x6qh8TOuFWS0FDm2IpMD","title":"Do I need to drill new holes to install the Contour lock?","question":"Do I need to drill new holes to install the Contour lock?","published":true,"featured":false,"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","index":24},{"questionId":"WQBSQVritJzITBSR6C7p","title":"Is there a setup video for installing Blusafe locks?","question":"Is there a setup video for installing Blusafe locks?","published":true,"featured":false,"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","index":25},{"questionId":"JPvk9zjsUN0C3QmZ2dqG","title":"What tools do I need to install a Blusafe smart lock?","question":"What tools do I need to install a Blusafe smart lock?","published":true,"featured":false,"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","index":26},{"questionId":"C0D1XrVhjSo8XeKAlUyH","title":"Do I need to use the Blusafe installation template?","question":"Do I need to use the Blusafe installation template?","published":true,"featured":false,"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","index":27},{"questionId":"3VKkEbzjNhxTvgZiTjGn","title":"Can I mount the WiFi bridge behind a door or cupboard?","question":"Can I mount the WiFi bridge behind a door or cupboard?","published":true,"featured":false,"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","index":28},{"questionId":"ppMn6WnxvMIZIcEfd8V8","title":"Do Blusafe locks come with installation instructions?","question":"Do Blusafe locks come with installation instructions?","published":true,"featured":false,"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","index":29},{"questionId":"xPgIhGY6htGeukoVjwx9","title":"Is there a left-handed version of the Contour handle?","question":"Is there a left-handed version of the Contour handle?","published":true,"featured":false,"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","index":30},{"questionId":"1ZeHbN53s3tNa9O3uMcD","title":"Do I need internet access during lock setup?","question":"Do I need internet access during lock setup?","published":true,"featured":false,"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","index":31},{"questionId":"P0XOONQnFneRyGDnrmES","title":"Do I need to drill through the door to install the Origin Smart?","question":"Do I need to drill through the door to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","index":32},{"questionId":"dheAsXTtB9LPfsYw4SEu","title":"Is professional installation recommended for Blusafe locks?","question":"Is professional installation recommended for Blusafe locks?","published":true,"featured":false,"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","index":33},{"questionId":"ryf5ybfksPgNJ6ZCwCZM","title":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Do I need to remove the internal handle when installing the Infinity lock?","published":true,"featured":false,"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","index":34},{"questionId":"cHiI4aMvY1rxRsSHkqOT","title":"Are extra-long screws included for thicker doors?","question":"Are extra-long screws included for thicker doors?","published":true,"featured":false,"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","index":35},{"questionId":"xA9RnofphFDqLcbTjdM7","title":"Can I install the lock on a door with a mail slot?","question":"Can I install the lock on a door with a mail slot?","published":true,"featured":false,"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","index":36},{"questionId":"4RfE7AvfLImYgj4xYm2k","title":"Can I install a Blusafe lock on an inward opening door?","question":"Can I install a Blusafe lock on an inward opening door?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","index":37},{"questionId":"SvIJXtmWxXREt3sJLklK","title":"Do I need to chisel the door frame for installation?","question":"Do I need to chisel the door frame for installation?","published":true,"featured":false,"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","index":38},{"questionId":"Sr3rFAYwc1d3F4rGZlnC","title":"Can I install the Breeze A on a uPVC door?","question":"Can I install the Breeze A on a uPVC door?","published":true,"featured":false,"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","index":39},{"questionId":"ygtdzzNBgX7l2HXQjXK1","title":"Can I install the lock without removing my existing handle?","question":"Can I install the lock without removing my existing handle?","published":true,"featured":false,"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","index":40},{"questionId":"uDJR8etx8Nlly10Y1d0e","title":"Do I need to lubricate the mechanism during installation?","question":"Do I need to lubricate the mechanism during installation?","published":true,"featured":false,"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","index":41},{"questionId":"PcNZt1FH1z7nVh9kdnGM","title":"Can I install the lock on a composite door?","question":"Can I install the lock on a composite door?","published":true,"featured":false,"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","index":42},{"questionId":"KqNPYZIgrKFCXRyEePhJ","title":"Is there a template included for drilling the correct holes?","question":"Is there a template included for drilling the correct holes?","published":true,"featured":false,"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","index":43},{"questionId":"q9k5FasjHOsFJop3z7PO","title":"Does the lock require a backplate?","question":"Does the lock require a backplate?","published":true,"featured":false,"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","index":44},{"questionId":"03QBRBizygNJyAEKlEyJ","title":"What tools do I need to install a Blusafe lock?","question":"What tools do I need to install a Blusafe lock?","published":true,"featured":false,"answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","index":45},{"questionId":"QUtEZ0IukynH2ZJaDXv3","title":"Is installation support available if I get stuck?","question":"Is installation support available if I get stuck?","published":true,"featured":false,"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","index":46},{"questionId":"z8W8N39cFPckCYetqw2p","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":false,"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","index":47},{"questionId":"SteI7fRBVLzWigFP8cFU","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","index":48},{"questionId":"4b8tFwyNNyJy2vwDKXlu","title":"Can I install the lock on a composite or uPVC door?","question":"Can I install the lock on a composite or uPVC door?","published":true,"featured":true,"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","index":49},{"questionId":"xl4sRY8CnZj8KLtcwirC","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":true,"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","index":50},{"questionId":"fSPK7NYqHKt0WOjPG3d1","title":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Are Blusafe locks compatible with left- and right-handed doors?","published":true,"featured":true,"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","index":51},{"questionId":"clHSJdIAruEEbGYQ5WRx","title":"Are extension kits available for thicker doors?","question":"Are extension kits available for thicker doors?","published":true,"featured":true,"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","index":52},{"questionId":"jQmYHOGUtIDHz77JCPXs","title":"Do I need any special skills to install a Blusafe lock?","question":"Do I need any special skills to install a Blusafe lock?","published":true,"featured":true,"answer":"No, installation is straightforward and only basic DIY skills are needed.","index":53},{"questionId":"d2jrvwrux2RNsa6BrsXq","title":"Is a professional installation service available?","question":"Is a professional installation service available?","published":true,"featured":false,"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","index":54},{"questionId":"XBXOe71jDc2xg7XjGtKd","title":"Will the lock fit on doors with decorative trim or narrow frames?","question":"Will the lock fit on doors with decorative trim or narrow frames?","published":true,"featured":true,"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","index":55}],"position":4,"updatedAt":"2025-06-02T21:56:26.732Z"},{"question":"Product Care","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"TBubX6e3OnLkvkMImFY7","title":"What’s the best way to clean the fingerprint sensor?","question":"What’s the best way to clean the fingerprint sensor?","published":true,"featured":false,"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","index":1}],"position":5,"updatedAt":"2025-06-02T21:56:26.734Z"},{"question":"Troubleshooting","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.560Z","type":"import","questions":[{"questionId":"JaQVDpoIyC1lUvMZjjfy","title":"My Breeze handle is not responding. What should I check?","question":"My Breeze handle is not responding. What should I check?","published":true,"featured":false,"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","index":1},{"questionId":"BhR3bI2CyQana33LoOb6","title":"The app is not pairing with my lock.","question":"The app is not pairing with my lock.","published":true,"featured":false,"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","index":2},{"questionId":"OlfbfPOSadNxMshSINon","title":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","published":true,"featured":false,"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","index":3},{"questionId":"mxI6dwTjJ1h4uhqKOFNE","title":"The handle turns but doesn’t retract the latch.","question":"The handle turns but doesn’t retract the latch.","published":true,"featured":false,"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","index":4},{"questionId":"V8la78diwJNX9zDN7XTz","title":"My lock clicks but doesn’t unlock.","question":"My lock clicks but doesn’t unlock.","published":true,"featured":false,"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","index":5},{"questionId":"JPyWozqxSvaSbBw95AtP","title":"Why does my Mirage padlock not respond to fingerprint input?","question":"Why does my Mirage padlock not respond to fingerprint input?","published":true,"featured":false,"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","index":6},{"questionId":"fdZ4iIoDlbLLtVfOeyAn","title":"The keypad is not lighting up when I press it.","question":"The keypad is not lighting up when I press it.","published":true,"featured":false,"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","index":7},{"questionId":"oHsq4fd39qVpzJ4sPFKf","title":"My app says “Device Offline”. What does that mean?","question":"My app says “Device Offline”. What does that mean?","published":true,"featured":false,"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","index":8},{"questionId":"jy33cE9UCEEfm9wmJgQP","title":"Why is the lock beeping but not unlocking?","question":"Why is the lock beeping but not unlocking?","published":true,"featured":false,"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","index":9},{"questionId":"Pl4b4TewaF7uhfPImcOS","title":"My Contour-V lock handle is spinning freely.","question":"My Contour-V lock handle is spinning freely.","published":true,"featured":false,"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","index":10},{"questionId":"AFMeu2UiQyjEmj4DN0QB","title":"The fingerprint sensor flashes red. What does that mean?","question":"The fingerprint sensor flashes red. What does that mean?","published":true,"featured":false,"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","index":11},{"questionId":"Shz67Tiv8HZnkJKfi1aa","title":"The app shows “Sync failed” when updating users.","question":"The app shows “Sync failed” when updating users.","published":true,"featured":false,"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","index":12},{"questionId":"qARSM81zEUG2W5kw2b6D","title":"The app keeps logging me out. Is that normal?","question":"The app keeps logging me out. Is that normal?","published":true,"featured":false,"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","index":13},{"questionId":"7KOqBwahVVx0hpUsXIeP","title":"Why is the fingerprint scanner slow to respond?","question":"Why is the fingerprint scanner slow to respond?","published":true,"featured":false,"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","index":14},{"questionId":"Vm7tDqkVDACJfGICpRd7","title":"Why is the lock unlocking on its own?","question":"Why is the lock unlocking on its own?","published":true,"featured":false,"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","index":15},{"questionId":"NX98bU5j1Z1qSUBDuuCX","title":"Can I power the lock from outside if the battery is dead?","question":"Can I power the lock from outside if the battery is dead?","published":true,"featured":false,"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","index":16},{"questionId":"TZbgxh5WmWae4SWfW9xr","title":"My lock resets randomly. What causes this?","question":"My lock resets randomly. What causes this?","published":true,"featured":false,"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","index":17},{"questionId":"G0F4Xn4llJzVifp0fGZW","title":"My lock won’t calibrate properly.","question":"My lock won’t calibrate properly.","published":true,"featured":false,"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","index":18},{"questionId":"7oGciye6MC03O1emofYi","title":"The WiFi bridge is connected but the lock is still offline.","question":"The WiFi bridge is connected but the lock is still offline.","published":true,"featured":false,"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","index":19},{"questionId":"Wg09YNEtxOyeKJiOrcX1","title":"My app shows “lock disconnected” even when I’m nearby.","question":"My app shows “lock disconnected” even when I’m nearby.","published":true,"featured":false,"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","index":20},{"questionId":"VRHM86DBh4idvWmeUWR7","title":"Why is the handle loose after installation?","question":"Why is the handle loose after installation?","published":true,"featured":false,"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","index":21},{"questionId":"g0VBBTuoehCIbfTjj7tN","title":"My PIN code works during the day but fails at night.","question":"My PIN code works during the day but fails at night.","published":true,"featured":false,"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","index":22},{"questionId":"RCNWbQxP9f2VfNIPhlfD","title":"My lock isn’t making any sound. Is it broken?","question":"My lock isn’t making any sound. Is it broken?","published":true,"featured":false,"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","index":23},{"questionId":"Ixolks910zfn7lhUxsIq","title":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","index":24},{"questionId":"4A3m70zmQ6x6bP9Fo2e8","title":"My lock’s batteries drain very quickly.","question":"My lock’s batteries drain very quickly.","published":true,"featured":false,"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","index":25},{"questionId":"xKTUMm8zhZfRpQPn75Sq","title":"My keypad is unresponsive. What should I do?","question":"My keypad is unresponsive. What should I do?","published":true,"featured":false,"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","index":26},{"questionId":"Mbh5mv4iYSb91wWBXNJ0","title":"My RFID card is not working anymore.","question":"My RFID card is not working anymore.","published":true,"featured":false,"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","index":27},{"questionId":"TRJnIRdx9eZ0uDq9I577","title":"Why is my lock beeping at night but works fine during the day?","question":"Why is my lock beeping at night but works fine during the day?","published":true,"featured":false,"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","index":28},{"questionId":"PBUNea8tCzhZFzH17VzB","title":"Why does the app freeze when I try to add a new user?","question":"Why does the app freeze when I try to add a new user?","published":true,"featured":false,"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","index":29},{"questionId":"yWfQZN5EJrjKzgYWVi0G","title":"My Mirage padlock isn’t charging. What should I check?","question":"My Mirage padlock isn’t charging. What should I check?","published":true,"featured":false,"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","index":30},{"questionId":"NP203MlmURsFwnOX8Ko7","title":"My lock clicks but doesn’t open. What could be wrong?","question":"My lock clicks but doesn’t open. What could be wrong?","published":true,"featured":false,"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","index":31},{"questionId":"tc3nEsH9oMqY5PpYEPXU","title":"My app says “Device already bound” — what does this mean?","question":"My app says “Device already bound” — what does this mean?","published":true,"featured":false,"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","index":32},{"questionId":"mCbfGqGsFKpG2dlU72hb","title":"My PINs work intermittently — what causes this?","question":"My PINs work intermittently — what causes this?","published":true,"featured":false,"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","index":33},{"questionId":"GVogjftqe8IUvEq4prL0","title":"Why is the fingerprint scanner not detecting prints in the cold?","question":"Why is the fingerprint scanner not detecting prints in the cold?","published":true,"featured":false,"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","index":34},{"questionId":"7EL63EuS1FQeFGWe9waK","title":"Why does the lock beep when I open or close it?","question":"Why does the lock beep when I open or close it?","published":true,"featured":false,"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","index":35},{"questionId":"jlSTbOBKf3Nwf76IvFUt","title":"Why does the lock show as “offline” in the app?","question":"Why does the lock show as “offline” in the app?","published":true,"featured":false,"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","index":36},{"questionId":"gf7JWBNyHeJZpFvvvehm","title":"Why isn’t my lock syncing with the app during setup?","question":"Why isn’t my lock syncing with the app during setup?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","index":37},{"questionId":"zzrpI9jZMLq5zMnp3UNC","title":"Why does my lock battery die quickly even with new batteries?","question":"Why does my lock battery die quickly even with new batteries?","published":true,"featured":false,"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","index":38},{"questionId":"Nj4TMyARMhNvemTfFp1o","title":"Why does the lock flash red and not respond?","question":"Why does the lock flash red and not respond?","published":true,"featured":false,"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","index":39},{"questionId":"fb2joZ2fJGTpTzL5244w","title":"Why is the app not showing the correct battery level?","question":"Why is the app not showing the correct battery level?","published":true,"featured":false,"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","index":40},{"questionId":"kTSNOdtGCRntDoG18yyU","title":"Why is there a lag between entering the PIN and the door unlocking?","question":"Why is there a lag between entering the PIN and the door unlocking?","published":true,"featured":false,"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","index":41},{"questionId":"M3kz3EgzjIJJpWuFJhDx","title":"The fingerprint scanner is inconsistent. What should I do?","question":"The fingerprint scanner is inconsistent. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","index":42},{"questionId":"G1QqryczaqFZ8QeqlznA","title":"I can’t add a new fingerprint — it keeps failing.","question":"I can’t add a new fingerprint — it keeps failing.","published":true,"featured":false,"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","index":43},{"questionId":"iXwofbtXTM7DsA89ApTO","title":"My lock responds late when using the app. What could be the cause?","question":"My lock responds late when using the app. What could be the cause?","published":true,"featured":false,"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","index":44},{"questionId":"JiEN1bsBcc1V0Pl58gvA","title":"My app says “Failed to connect” during setup. What should I do?","question":"My app says “Failed to connect” during setup. What should I do?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","index":45},{"questionId":"FYpkuU9jTJzc8TiP5smH","title":"Why is the auto-lock feature not working consistently?","question":"Why is the auto-lock feature not working consistently?","published":true,"featured":false,"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","index":46},{"questionId":"NExr8vOpfaJrsPxXfLeG","title":"Why is my WiFi bridge flashing red?","question":"Why is my WiFi bridge flashing red?","published":true,"featured":false,"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","index":47},{"questionId":"q5F0HR6HgkAYizg2m8X2","title":"How do I reset the lock if it's unresponsive?","question":"How do I reset the lock if it's unresponsive?","published":true,"featured":true,"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","index":48},{"questionId":"qaP2f48ie2uwJRKHqIHG","title":"Why does my lock keep flashing red or beeping?","question":"Why does my lock keep flashing red or beeping?","published":true,"featured":true,"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","index":49},{"questionId":"nLjXWRbknXD7uBgfqnK3","title":"Why does the lock show “motor jam” and not operate?","question":"Why does the lock show “motor jam” and not operate?","published":true,"featured":true,"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","index":50},{"questionId":"LGIp6CSQ59IbHV1QsbHG","title":"What should I do if my lock doesn't respond to any input?","question":"What should I do if my lock doesn't respond to any input?","published":true,"featured":true,"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","index":51}],"position":6,"updatedAt":"2025-06-02T21:56:26.735Z"},{"question":"App & Account","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"AGBrIv0TKe1qPAzMfBM3","title":"Can I control multiple properties from one account?","question":"Can I control multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app supports managing locks across different properties from a single login.","index":1},{"questionId":"IuMgh8VEs7uZonMF58JO","title":"Can multiple admins manage the same lock?","question":"Can multiple admins manage the same lock?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","index":2},{"questionId":"PJa5WOVTLKmP6AUL6muA","title":"How do I transfer a lock to a new account?","question":"How do I transfer a lock to a new account?","published":true,"featured":false,"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","index":3},{"questionId":"agBlBvBIT5boObppuYc2","title":"What happens if I change phones — will I lose my lock setup?","question":"What happens if I change phones — will I lose my lock setup?","published":true,"featured":false,"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","index":4},{"questionId":"MIWC4zdCMEh3gQ5xVFlW","title":"I forgot my app login — how do I recover it?","question":"I forgot my app login — how do I recover it?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","index":5},{"questionId":"Qxr9YGckW5AVGHJgHCTr","title":"Can I export access logs for a property?","question":"Can I export access logs for a property?","published":true,"featured":false,"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","index":6},{"questionId":"fdqxt9OJNrvQf45qRJyx","title":"Can I change the language of the app?","question":"Can I change the language of the app?","published":true,"featured":false,"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","index":7},{"questionId":"svMmtP2WE5vqlBuaPTOZ","title":"Is there a limit to how many users I can add?","question":"Is there a limit to how many users I can add?","published":true,"featured":false,"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","index":8},{"questionId":"8r8UKi7aoXC6cHUnxZhV","title":"Can I share my lock with someone in another country?","question":"Can I share my lock with someone in another country?","published":true,"featured":false,"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","index":9},{"questionId":"mW9EdSiuWHOrRwBfYxg0","title":"Can I delete user access remotely?","question":"Can I delete user access remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","index":10},{"questionId":"NXw34oMMLKhdGQ2jMwGn","title":"How do I log out of all devices for my account?","question":"How do I log out of all devices for my account?","published":true,"featured":false,"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","index":11},{"questionId":"jdo3j0h3d2YbbqNUBMKI","title":"Can I use the same account on multiple phones?","question":"Can I use the same account on multiple phones?","published":true,"featured":false,"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","index":12},{"questionId":"swMfJaVbEF6ZG4oYQs4E","title":"How do I clear all users from a lock?","question":"How do I clear all users from a lock?","published":true,"featured":false,"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","index":13},{"questionId":"fCpBGyXuOOBFw47509QW","title":"Can I change the lock name in the app?","question":"Can I change the lock name in the app?","published":true,"featured":false,"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","index":14},{"questionId":"EfXPFvI0ErqEZXFt07K8","title":"How can I reset my app password?","question":"How can I reset my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","index":15},{"questionId":"l5IJeBR3uMRyzEw95Y45","title":"Can multiple users be logged in to the same account at once?","question":"Can multiple users be logged in to the same account at once?","published":true,"featured":false,"answer":"Yes, the same account can be used on multiple devices simultaneously.","index":16},{"questionId":"KJJgRcIj7rjh1sO50LDI","title":"Can I rename user profiles for better organization?","question":"Can I rename user profiles for better organization?","published":true,"featured":false,"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","index":17},{"questionId":"h3Yr5zcMKTlS8Cfdolex","title":"Can I recover my access if I accidentally delete the app?","question":"Can I recover my access if I accidentally delete the app?","published":true,"featured":false,"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","index":18},{"questionId":"Z8WGL5kDNrhgvA8A5Yv1","title":"Can I use different email addresses for different locks?","question":"Can I use different email addresses for different locks?","published":true,"featured":false,"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","index":19},{"questionId":"MdRQZ4JX1p3NO0wfnXyb","title":"Can I manage multiple properties from one account?","question":"Can I manage multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":20},{"questionId":"2RRnSUmIj8usTP5LOQTU","title":"Can I transfer lock ownership to someone else?","question":"Can I transfer lock ownership to someone else?","published":true,"featured":false,"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","index":21},{"questionId":"PIVwDmDEm5sVk1M7OQpV","title":"Can I restrict users to specific days only?","question":"Can I restrict users to specific days only?","published":true,"featured":false,"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","index":22},{"questionId":"PgLr7o11SrD7Qpavtqru","title":"Can I manage multiple WiFi bridges in the same account?","question":"Can I manage multiple WiFi bridges in the same account?","published":true,"featured":false,"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","index":23},{"questionId":"1xhEkCJdTPliFrUavrcS","title":"Can I create multiple admin users?","question":"Can I create multiple admin users?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","index":24},{"questionId":"Jp5HqZdqSMV9gi94eP9v","title":"What permissions can I assign to different users?","question":"What permissions can I assign to different users?","published":true,"featured":false,"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","index":25},{"questionId":"68HW5IUEdUPxlBQ1zziy","title":"Can I see which user accessed the lock and when?","question":"Can I see which user accessed the lock and when?","published":true,"featured":false,"answer":"Yes, access logs show the method, time, and user for each unlock event.","index":26},{"questionId":"yhxjBmfY7gEwpMwyaBZF","title":"Can I log out remotely if I lose my phone?","question":"Can I log out remotely if I lose my phone?","published":true,"featured":false,"answer":"Change your Blusafe account password to log out of all devices and secure access.","index":27},{"questionId":"EyXoULp1vnUF3v3ePpOP","title":"Can I view device activity history?","question":"Can I view device activity history?","published":true,"featured":false,"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","index":28},{"questionId":"FzQ1JhNWsYKuREtHsSYM","title":"What happens if I forget my app password?","question":"What happens if I forget my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","index":29},{"questionId":"r4lhXEk1DnxvOYbtRXv7","title":"Can I track who accessed the lock and when?","question":"Can I track who accessed the lock and when?","published":true,"featured":true,"answer":"Yes, access logs with user identification, time, and method are available in the app.","index":30},{"questionId":"Loyo2zrpUBENvPj9KmQJ","title":"Can I reset my app password if I forget it?","question":"Can I reset my app password if I forget it?","published":true,"featured":true,"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","index":31},{"questionId":"LR17sAFxNRR0JuDXSduU","title":"Can I manage multiple properties and devices from one account?","question":"Can I manage multiple properties and devices from one account?","published":true,"featured":true,"answer":"Yes, the app supports managing multiple devices and locations under a single account.","index":32},{"questionId":"Smc33zybbwPZ2D5hPq6q","title":"Can I see all users who accessed the lock this week?","question":"Can I see all users who accessed the lock this week?","published":true,"featured":true,"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","index":33},{"questionId":"jFChRti9k5Dqt07BhslO","title":"Can I set up multiple admins for the same lock?","question":"Can I set up multiple admins for the same lock?","published":true,"featured":true,"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","index":34}],"position":7,"updatedAt":"2025-06-02T21:56:26.738Z"},{"question":"Orders & Services","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.628Z","type":"import","questions":[{"questionId":"ODaOM9Olm7mQqBoED3XT","title":"Does Blusafe provide installation services?","question":"Does Blusafe provide installation services?","published":true,"featured":false,"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","index":1}],"position":8,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Technical Support","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.627Z","type":"import","questions":[{"questionId":"gU3QBAvVUwWq0OorzBaN","title":"Can I integrate Blusafe locks with Home Assistant?","question":"Can I integrate Blusafe locks with Home Assistant?","published":true,"featured":false,"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","index":1},{"questionId":"ED2kPSAhKLzwUcASFyKu","title":"My app isn't updating lock activity.","question":"My app isn't updating lock activity.","published":true,"featured":false,"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","index":2},{"questionId":"lsAxMpzZ7uUmAzBp58vC","title":"Is there a way to export user access logs?","question":"Is there a way to export user access logs?","published":true,"featured":false,"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","index":3},{"questionId":"eROLEZ0MvyocA9VfDijF","title":"The Tuya app does not list my lock during pairing. What should I do?","question":"The Tuya app does not list my lock during pairing. What should I do?","published":true,"featured":false,"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","index":4},{"questionId":"dgVwC6aqTay7ytC4VWTb","title":"Why does my lock keep showing “Lock jammed” in the app?","question":"Why does my lock keep showing “Lock jammed” in the app?","published":true,"featured":false,"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","index":5},{"questionId":"i9OhGMjPrgopTQh0thmQ","title":"How do I update the firmware on my Blusafe lock?","question":"How do I update the firmware on my Blusafe lock?","published":true,"featured":false,"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","index":6},{"questionId":"qTwTBkIrYePmkJM4PTjO","title":"I can’t delete a user from the app.","question":"I can’t delete a user from the app.","published":true,"featured":false,"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","index":7},{"questionId":"2dlsBpbxcacBdWwn34pP","title":"My lock only works intermittently.","question":"My lock only works intermittently.","published":true,"featured":false,"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","index":8},{"questionId":"nw8MzHj1yLQkp3q2YSXI","title":"How do I reset my lock to factory settings?","question":"How do I reset my lock to factory settings?","published":true,"featured":false,"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","index":9},{"questionId":"KuQBtztjzkIMA3HokS2F","title":"How do I pair a new fingerprint?","question":"How do I pair a new fingerprint?","published":true,"featured":false,"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","index":10},{"questionId":"cBubsFxwlMacOuFgDi5C","title":"Can I assign admin and guest roles to users?","question":"Can I assign admin and guest roles to users?","published":true,"featured":false,"answer":"Yes, the app allows assigning roles with different permissions for access control.","index":11},{"questionId":"VRrM3S2N3ksBcyMRE7Bp","title":"Does the lock store data if the app isn’t connected?","question":"Does the lock store data if the app isn’t connected?","published":true,"featured":false,"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","index":12},{"questionId":"GGAYvD6MfJVJtHiHLdp4","title":"Why does my lock sometimes take a few seconds to respond?","question":"Why does my lock sometimes take a few seconds to respond?","published":true,"featured":false,"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","index":13},{"questionId":"IH7ixHb96zxJC4nDVNWT","title":"What happens if I forget my admin code?","question":"What happens if I forget my admin code?","published":true,"featured":false,"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","index":14},{"questionId":"DesS5na37Gi97St2T7Ab","title":"How do I check my firmware version?","question":"How do I check my firmware version?","published":true,"featured":false,"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","index":15},{"questionId":"AIJU4XzW2VnxMbLk32qp","title":"Can I recover access if I lose my phone?","question":"Can I recover access if I lose my phone?","published":true,"featured":false,"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","index":16},{"questionId":"KB0vaHKhvieWpBNbgXpa","title":"Can I reset the WiFi bridge without resetting the lock?","question":"Can I reset the WiFi bridge without resetting the lock?","published":true,"featured":false,"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","index":17},{"questionId":"1BnynhxE5NRZYTysnVPC","title":"The lock is beeping continuously. What does that indicate?","question":"The lock is beeping continuously. What does that indicate?","published":true,"featured":false,"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","index":18},{"questionId":"H53t98dlAZQKfhCV5DvM","title":"Can I manually lock the door from inside?","question":"Can I manually lock the door from inside?","published":true,"featured":false,"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","index":19},{"questionId":"ZGSp5EAztVOcvm8KnQSf","title":"Is there a support number I can call?","question":"Is there a support number I can call?","published":true,"featured":false,"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","index":20},{"questionId":"UWeGqnSflv73WLjPCk9L","title":"Can I use the lock during a power cut?","question":"Can I use the lock during a power cut?","published":true,"featured":false,"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","index":21},{"questionId":"ESF5u44eSEL6MpfrDySL","title":"Is it safe to leave batteries in the lock unused for months?","question":"Is it safe to leave batteries in the lock unused for months?","published":true,"featured":false,"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","index":22},{"questionId":"GedlO5IYJ1bhAJ3qbHuP","title":"How do I know if my firmware is up to date?","question":"How do I know if my firmware is up to date?","published":true,"featured":false,"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","index":23},{"questionId":"iheaexAh4HKM4ghShC3j","title":"What should I do if the calibration process fails repeatedly?","question":"What should I do if the calibration process fails repeatedly?","published":true,"featured":false,"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","index":24},{"questionId":"cILN4mwC9ikMtOu1lGXX","title":"The app won’t scan my QR code. What should I do?","question":"The app won’t scan my QR code. What should I do?","published":true,"featured":false,"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","index":25},{"questionId":"zWCH5X9bsdWJjGcXnnWf","title":"I hear a constant clicking noise from the lock.","question":"I hear a constant clicking noise from the lock.","published":true,"featured":false,"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","index":26},{"questionId":"Xzpr6pUzqCMTrd3y7ENx","title":"The lock isn’t syncing with the app after setup.","question":"The lock isn’t syncing with the app after setup.","published":true,"featured":false,"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","index":27},{"questionId":"hCBcUfoMmq3Cf1Z8AnIL","title":"How do I update the firmware on my lock?","question":"How do I update the firmware on my lock?","published":true,"featured":false,"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","index":28},{"questionId":"5T4Dg00w9UC56wCQuYMc","title":"How can I test if my WiFi bridge is working?","question":"How can I test if my WiFi bridge is working?","published":true,"featured":false,"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","index":29},{"questionId":"5v6qYi0dfn1bxIAWnDmO","title":"How do I reset the Mirage padlock?","question":"How do I reset the Mirage padlock?","published":true,"featured":false,"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","index":30},{"questionId":"xIiE763eg4cJDq0erVrT","title":"My lock doesn’t make any sound even after replacing batteries.","question":"My lock doesn’t make any sound even after replacing batteries.","published":true,"featured":false,"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","index":31},{"questionId":"c5cph0hidoFvYulsWrpo","title":"My keypad lights up but doesn’t respond to input.","question":"My keypad lights up but doesn’t respond to input.","published":true,"featured":false,"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","index":32},{"questionId":"lgo40JNnW9jb0AgtvHQw","title":"Why is there a delay between unlocking on the app and the lock responding?","question":"Why is there a delay between unlocking on the app and the lock responding?","published":true,"featured":false,"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","index":33},{"questionId":"zMKPQTogRVKYb4ajDU7Z","title":"How do I soft reset the Origin Smart lock?","question":"How do I soft reset the Origin Smart lock?","published":true,"featured":false,"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","index":34},{"questionId":"T2ITosMhDGvDFdOA71iv","title":"How do I reset the WiFi bridge?","question":"How do I reset the WiFi bridge?","published":true,"featured":false,"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","index":35},{"questionId":"JVg7FODzaD4QrYaldhad","title":"What do I do if my lock doesn't calibrate properly?","question":"What do I do if my lock doesn't calibrate properly?","published":true,"featured":false,"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","index":36},{"questionId":"Qs9v8jzQO4YhTQ7axKwm","title":"Why is the WiFi bridge not pairing with the app?","question":"Why is the WiFi bridge not pairing with the app?","published":true,"featured":false,"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","index":37},{"questionId":"lX2Zppm6AuCAUZx0alAZ","title":"My lock shows “motor jam” — how do I fix it?","question":"My lock shows “motor jam” — how do I fix it?","published":true,"featured":false,"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","index":38},{"questionId":"tDGybL5npEoLc1IZaPuP","title":"What should I do if the app crashes frequently?","question":"What should I do if the app crashes frequently?","published":true,"featured":false,"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","index":39},{"questionId":"6LZar482J7A4VpSrUsTo","title":"The keypad buttons aren’t responding. What should I do?","question":"The keypad buttons aren’t responding. What should I do?","published":true,"featured":false,"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","index":40},{"questionId":"S0Vsld2It9IvQCcCYjCm","title":"The lock says \"binding failed\" — what does that mean?","question":"The lock says \"binding failed\" — what does that mean?","published":true,"featured":false,"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","index":41},{"questionId":"4Pna1AiZPD08yXmrF5uK","title":"Can I upgrade firmware manually?","question":"Can I upgrade firmware manually?","published":true,"featured":false,"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","index":42}],"position":9,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Returns & Refunds","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.561Z","type":"import","questions":[{"questionId":"Di7Ccxy3zj0dthQSKeDR","title":"I bought the wrong finish — can I exchange the lock?","question":"I bought the wrong finish — can I exchange the lock?","published":true,"featured":false,"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","index":1},{"questionId":"eV8Jolw7NmQlQPUf6ag9","title":"How long does it take to receive a refund?","question":"How long does it take to receive a refund?","published":true,"featured":false,"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","index":2},{"questionId":"AKCFkJADdMM3i8E5kzRK","title":"I opened the box but didn’t install it. Can I still return the lock?","question":"I opened the box but didn’t install it. Can I still return the lock?","published":true,"featured":false,"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","index":3},{"questionId":"jxgaqYITD6dMHZ2C4TUP","title":"I bought a trade pack but only want to return one unit. Is that possible?","question":"I bought a trade pack but only want to return one unit. Is that possible?","published":true,"featured":false,"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","index":4},{"questionId":"rDnMalbaBClsfIO8y2Qw","title":"My order arrived damaged. What should I do?","question":"My order arrived damaged. What should I do?","published":true,"featured":false,"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","index":5},{"questionId":"8h9tJWkE2GVLpla4Ipjw","title":"What is the return period?","question":"What is the return period?","published":true,"featured":false,"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","index":6},{"questionId":"oBhSbBUb4tV1qdDgreVH","title":"I’m a trade customer. Can I return leftover stock?","question":"I’m a trade customer. Can I return leftover stock?","published":true,"featured":false,"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","index":7},{"questionId":"kZCVNHMFQhZ5wWSCYS14","title":"I’m returning the lock. Do I need to reset it first?","question":"I’m returning the lock. Do I need to reset it first?","published":true,"featured":false,"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","index":8},{"questionId":"cEoQa9ZODxD89lIELWN8","title":"Do I have to pay return shipping if I change my mind?","question":"Do I have to pay return shipping if I change my mind?","published":true,"featured":false,"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","index":9},{"questionId":"BrLG61XfKRsnVKFWg0pV","title":"I received the wrong item. What should I do?","question":"I received the wrong item. What should I do?","published":true,"featured":false,"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","index":10},{"questionId":"AZJQmm1B0cw5j8c8GusS","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","index":11},{"questionId":"WkzzURYCc2lEzON9cBbb","title":"My item was discounted during a sale. Will I be refunded the full amount?","question":"My item was discounted during a sale. Will I be refunded the full amount?","published":true,"featured":false,"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","index":12},{"questionId":"smMfcSjeyVIecRmDB8PP","title":"How are refunds processed if I paid using Klarna or Clearpay?","question":"How are refunds processed if I paid using Klarna or Clearpay?","published":true,"featured":false,"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","index":13},{"questionId":"jU5B22M5FD9nKk8Co4vx","title":"How long does it take to process a refund?","question":"How long does it take to process a refund?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","index":14},{"questionId":"AVwX0mDbxeXqhHuOuB3m","title":"What if I no longer have the original packaging?","question":"What if I no longer have the original packaging?","published":true,"featured":false,"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","index":15},{"questionId":"ewH9c49udtdIi6BZqGqd","title":"Do I need a return authorization before sending back an item?","question":"Do I need a return authorization before sending back an item?","published":true,"featured":false,"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","index":16},{"questionId":"zInk1C5FtoPrLqO9afKC","title":"Do you offer exchanges instead of refunds?","question":"Do you offer exchanges instead of refunds?","published":true,"featured":false,"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","index":17},{"questionId":"rTt2x8WWtWPvFoahf9RP","title":"Will I be refunded for shipping if my item is faulty?","question":"Will I be refunded for shipping if my item is faulty?","published":true,"featured":false,"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","index":18},{"questionId":"5JGZGwqyijKxNciQiZg8","title":"Do I get a replacement before returning a faulty unit?","question":"Do I get a replacement before returning a faulty unit?","published":true,"featured":false,"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","index":19},{"questionId":"xBO24yHAmxCYKDj17oAb","title":"I returned an item but haven’t received my refund. What now?","question":"I returned an item but haven’t received my refund. What now?","published":true,"featured":false,"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","index":20},{"questionId":"RhijwyfE58guGXvxXmje","title":"Can I return a product if it’s been installed?","question":"Can I return a product if it’s been installed?","published":true,"featured":false,"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","index":21},{"questionId":"QrhTgjxkm6DLgwcbwV3O","title":"Can I return a lock if it doesn’t fit my door?","question":"Can I return a lock if it doesn’t fit my door?","published":true,"featured":false,"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","index":22},{"questionId":"3HyhHO7bwPjYe2evFq2e","title":"Do I need to include accessories when returning a product?","question":"Do I need to include accessories when returning a product?","published":true,"featured":false,"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","index":23},{"questionId":"oAuEyLXIFIOHau12vDnG","title":"What’s the return policy duration?","question":"What’s the return policy duration?","published":true,"featured":false,"answer":"Blusafe offers a 30-day return window from the date of delivery.","index":24},{"questionId":"23PM4aL7XY5DENil5Gzo","title":"Is there a restocking fee for returns?","question":"Is there a restocking fee for returns?","published":true,"featured":false,"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","index":25},{"questionId":"zklyktcAUqu36mLC3sut","title":"Can I cancel my order after it has shipped?","question":"Can I cancel my order after it has shipped?","published":true,"featured":false,"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","index":26},{"questionId":"KS3hrlPihZphNBX3c261","title":"How do I package a return securely?","question":"How do I package a return securely?","published":true,"featured":false,"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","index":27},{"questionId":"wawXPwBQ4xtwxeVa2tm7","title":"Will I get a full refund if I used the product once?","question":"Will I get a full refund if I used the product once?","published":true,"featured":false,"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","index":28},{"questionId":"7gEpFAupfO3YhfyO2zx4","title":"Can I exchange for a different model?","question":"Can I exchange for a different model?","published":true,"featured":false,"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","index":29},{"questionId":"njW07sh2pJmZEDdtc79k","title":"Do I need to pay for return postage?","question":"Do I need to pay for return postage?","published":true,"featured":false,"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","index":30},{"questionId":"2vBcjdl8gud2yogiZXt5","title":"What condition must the product be in to qualify for return?","question":"What condition must the product be in to qualify for return?","published":true,"featured":false,"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","index":31},{"questionId":"zShbKcw0Pbd4NI5cMDp5","title":"What happens if my returned item is damaged in transit?","question":"What happens if my returned item is damaged in transit?","published":true,"featured":false,"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","index":32},{"questionId":"0PDiBuTFiX4QaSTxsm7K","title":"How do I get confirmation that my return has been received?","question":"How do I get confirmation that my return has been received?","published":true,"featured":false,"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","index":33},{"questionId":"xzMfBTe1dQ0eBHgsZ0J2","title":"How long does it take to process a return?","question":"How long does it take to process a return?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","index":34},{"questionId":"1cZfp6QzXUQ9pmdc0i9p","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","index":35},{"questionId":"yvFZiUQQxBQlLFYT0EI8","title":"Can I return a lock that’s been slightly scratched during install?","question":"Can I return a lock that’s been slightly scratched during install?","published":true,"featured":false,"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","index":36},{"questionId":"YndaPSysXwyETpj39RTb","title":"What’s the process for faulty product replacement?","question":"What’s the process for faulty product replacement?","published":true,"featured":false,"answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","index":37},{"questionId":"Ef8sw2RlNoRFdlpaHtkL","title":"What is the return policy if the product is unused?","question":"What is the return policy if the product is unused?","published":true,"featured":true,"answer":"Returns are accepted within 30 days if the item is unused and in original packaging.","index":38},{"questionId":"hmbJ9Nyz3i4tLO3wg4PZ","title":"Do I have to pay for return postage?","question":"Do I have to pay for return postage?","published":true,"featured":true,"answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","index":39},{"questionId":"hkG5EouaGY0PrUIhADxf","title":"How do I get a refund for a defective product?","question":"How do I get a refund for a defective product?","published":true,"featured":true,"answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","index":40}],"position":10,"updatedAt":"2025-06-02T21:56:26.742Z"}] || [], translation: translation, widgetSetting: {"appCss":"","backBtnLabel":"Back","breakTimes":[{"startTimeBreak":"12:00","endTimeBreak":"13:00"}],"isShowFirstReply":true,"onlineMessage":"Hi there 👋. Thank you for reaching out. We'll be with you in a moment","offlineMessage":"Hi 👋, we are currently offline. We will respond as soon as possible during our next business hours.","brandColor":"#D1D5D6","floatBtnLabel":"Chat with us","floatBtnLabelColor":"#FFFFFF","floatBtnPosition":"bottom_right","hideOnMobile":false,"isCustom":true,"gradientColorOne":"#D1D5D6","gradientColorSecond":"#F2F6F7","welcomeText":"Hi 👋","description":"How can we help you?","icon":"chatty","customCss":"","isContactUs":true,"defaultContactMethod":"whatsApp","contactMethod":{"whatsApp":{"active":false,"value":"","title":"WhatsApp"},"messenger":{"active":false,"value":"","title":"Messenger"},"phoneCall":{"active":false,"value":"","title":"Phone Call"},"email":{"active":true,"value":"Enquiries@blusafesolutions.co.uk","title":"Email"},"instagram":{"active":false,"value":"","title":"Instagram"},"telegram":{"active":false,"value":"","title":"Telegram"},"skype":{"active":false,"value":"","title":"Skype"},"line":{"active":false,"value":"","title":"Line"},"zalo":{"active":false,"value":"","title":"Zalo"},"sms":{"active":false,"value":"","title":"SMS"},"tiktok":{"active":false,"value":"","title":"TikTok"}},"quickReplySettings":{"suggestionFAQs":[{"questionId":"f8df0140-ccbf-426e-b5a4-01b41428b0fd","question":"🛒 Track my order","answer":"<p>You can track your order using the tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation </p>"},{"questionId":"0ed00e69-9a68-45dc-a56a-ae65845b2139","question":"🚚 How long does delivery take?","answer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>"},{"questionId":"79bcbf4d-9d46-4629-85ed-9c14ba59ade8","question":"🔁 Return policy","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>"}]},"isEnableDisclaimerConsent":true,"privacyUrl":"","isOrderTracking":true,"isEnableWelcomePopup":true,"isEnableQuickReplies":false,"isRedirectUrl":"custom","redirectUrl":"https://t.17track.net/en#nums=","theme":"cloud","typeWorking":"all_day","customTime":{"monday":{"label":"Monday","isSelect":true,"timeStart":"09:00","timeEnd":"17:00"},"tuesday":{"label":"Tuesday","isSelect":true,"timeStart":"09:00","timeEnd":"17:00"},"wednesday":{"label":"Wednesday","isSelect":true,"timeStart":"09:00","timeEnd":"17:00"},"thursday":{"label":"Thursday","isSelect":true,"timeStart":"09:00","timeEnd":"17:00"},"friday":{"label":"Friday","isSelect":true,"timeStart":"09:00","timeEnd":"17:00"},"saturday":{"label":"Saturday","isSelect":false,"timeStart":"09:00","timeEnd":"17:00"},"sunday":{"label":"Sunday","isSelect":false,"timeStart":"09:00","timeEnd":"17:00"}},"onlineStatus":"We are online","offlineStatus":"Usually reply in a few minutes","isShowBreakTime":false,"startTimeBreak":"12:00","endTimeBreak":"13:00","isShowHoliday":false,"holidays":[],"coverageRatio":"90","isEnableShortcut":true,"colorMode":"light_mode","isEnableFollowUpEmail":false,"displayDevices":"all","displayPages":{"type":"all","values":[]},"isShowNamePreChat":false,"brandingRemoval":false,"preChatFields":["email"],"inboxSettings":{"messagePreference":"sendOnEnter","isAutoAssignment":true,"isAssignSequentially":false},"logoHeader":null,"onAutoResolve":true,"timeAutoResolve":"60","typeAutoResolve":"minute","resolvedAlert":"This chat was closed due to inactivity. Feel free to send a message to reopen it - we're here to help!","preChatCustomerChatAs":"guest","optionOnline":"during_hours","dateFormat":"MM/DD/YYYY","isShowMemberAvatar":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","shopName":"Blusafe Solutions","fontStore":[{"label":"Assistant","value":"Assistant"}],"channels":["website","email"],"teamSize":"small","isLiveChat":true,"isEnableAIAssistant":true,"isCategory":true,"themeName":"Cloud","actionColor":"#232323","isGradient":true,"btnPopupColor":"#232323","textColor":"#232323","isEnableChatFocus":false,"createdAt":"2025-05-13T00:08:48.899Z","orderContactMethod":["email"],"requiredEmailFieldPreChatForm":true,"timeZone":"Europe/London","id":"0Ra38440uuH9qmAn1LO4","disclaimerConsent":"<p>By sending us a message, you agree to our <a href=\"https://blusafesolutions.co.uk/policies/privacy-policy\" rel=\"noopener noreferrer\" target=\"_blank\">privacy policy</a>.</p>","aiAssistantSettings":{"welcomeMessage":"Hello 👋 I'm Chatty AI assistant, here to help you find what you're looking for. How can I help you?","topics":[],"enabledFaqs":true,"enabledProducts":true,"labelResolved":"That's helpful","labelTransfer":"Talk to a person","onlineMessage":"Let us connect you with one of our support team members who can assist you further. Alternatively, you can also email us at {{storeEmail}} for assistance","offlineMessage":"Our support team is currently unavailable. Please email us at {{storeEmail}}, and we'll get back to you as soon as possible.","isAskMore":true,"questionMore":"While waiting for us, can you share more details about the situation? It'll help our teammates get an answer faster and we may find more information for you.","assigneeId":"","aiBackup":"allow_offline_hour","botAvatar":"AVATAR_ICON_1","botAvatarUrl":"","botName":"Blusafe Quest Assistant ","customInstruction":"","industry":"home","showContactForm":{"enabled":false,"collect":"email","recipientEmails":"Enquiries@blusafesolutions.co.uk"},"tone":"Formal, respectful and serious"},"floatBtnSize":"70px","showNavigation":true,"floatBtnLauncher":"icon-only","isFeaturedArticles":true,"newsletterPopupSettings":{"title":"Don't miss out 👋","teaserMessage":"Don't miss out 👋\nDiscover your special offer waiting just for you!","invitationMessage":"Don't miss out 👋\nDiscover your special offer waiting just for you!","welcomeMessage":"Subscribe to get hot deals, exclusive updates and rewards.","successMessage":"Thank you for subscribing! Check your inbox and stay tuned for the latest news and exclusive offers.","introduction":"Subscribe now to get your offer!","formFields":["email","name"],"discount":{"discountType":"DiscountCodeBasic","title":"X0AS5WHZ1MTD","summary":"10% off entire order","endsAt":null,"startsAt":"2024-04-17T08:00:08Z","shortSummary":"10% off entire order","shareableUrl":"https://blusafesolutions.co.uk/discount/X0AS5WHZ1MTD","discountImageType":"default","discountImageUrl":"","id":1435850408244},"statusTeaser":true,"isEnableMarketingOptIn":false},"isEnableNewsletterPopup":true,"contentTextFont":"-apple-system, BlinkMacSystemFont, \"SF Pro Text\", sans-serif","headingTextFont":"-apple-system, BlinkMacSystemFont, \"SF Pro Text\", sans-serif","welcomePopupSetting":{"audience":["all"],"title":"Hi there 👋","teaserMessage":"Hi there 👋\nHow can we help?","welcomeMessage":"Hi there 👋\nHow can we help?","backgroundColor":"#FFFFFF","textColor":"#000000","showOnDesktop":true,"showOnMobile":true,"titleTextFont":"-apple-system, BlinkMacSystemFont, \"SF Pro Text\", sans-serif","messageTextFont":"-apple-system, BlinkMacSystemFont, \"SF Pro Text\", sans-serif","displayTimeShowWelcome":"all_time","statusTeaser":true,"device":["all"],"advancedSettings":{"trigger":{"type":"after_time","value":5},"display":{"type":"custom","value":8}}},"urlStoreAvatar":"https://firebasestorage.googleapis.com/v0/b/avada-helpdesk-faq.appspot.com/o/avatar%2FG5ZTOaAJ5bkPTKI8hPdy%2FChatGPT%20Image%20Jun%202%2C%202025%2C%2011_06_28%20PM-1748902093784.png?alt=media&token=17a275af-2379-4a7d-9123-4a387d304777"} || {}, faqPageSetting: {"header":"Frequently Asked Questions","headerColor":"#181A1B","description":"Got a question? We are here to answer!","descriptionColor":"#A8A8A8","categoryColor":"#3B3B3B","questionTextColor":"#303030","questionBackgroundColor":"#F6F6F6","answerTextColor":"#616161","answerBackgroundColor":"#FFFFFF","buttonTextColor":"#FFFFFF","bodyTextColor":"#303030BF","buttonBackgroundColor":"#3B3B3B","backgroundPage":"#FFFFFF","faqPageCustomCss":"","subtitleColor":"#616161","theme":"light-faq-page","opacity":8,"enabledBanner":false,"bannerType":"color","bannerColor":"#616161cc","bannerImage":"","brandingRemoval":false,"customUrl":"avada-faqs","shopId":"G5ZTOaAJ5bkPTKI8hPdy","contactUs":{"header":"Not finding what you are looking for?","action":"chatbox","display":true,"description":"Chat with us or send us an email enquiries@blusafesolutions.co.uk"},"layout":"card","id":"06fmKwP32uhH7BNnYQbb"} || {}, isApiMetafield: false }; } if (!window.AVADA_APP_FAQS_STATUS) { window.AVADA_APP_FAQS_STATUS = window.AVADA_APP_FAQS_STATUS || {}; window.AVADA_APP_FAQS_STATUS = {"shopId":"G5ZTOaAJ5bkPTKI8hPdy","websiteId":"qj2riv8qicbibvnjlmqz","enableChatbox":true}; } if (!window.AVADA_APP_FAQS_SHOP) {window.AVADA_APP_FAQS_SHOP = { name: decodeHTMLEntities("Blusafe Solutions"), logo:"https:\/\/blusafesolutions.eu\/cdn\/shop\/files\/Blusafe_logo.png?v=1685402618\u0026width=60"}; } if (!window.AVADA_APP_FAQS_CUSTOMER) { window.AVADA_APP_FAQS_CUSTOMER = { id: null, name: null, email: null, phone: null, current_location: null, orders_count: null, first_name: null, last_name: null, total_spent: "", tags: null, accepts_marketing: null, }; } if (!window.AVADA_APP_FAQS_PRODUCT) { window.AVADA_APP_FAQS_PRODUCT = { compare_at_price: null, }; } if (!window.AVADA_APP_FAQS_REQUEST) { window.AVADA_APP_FAQS_REQUEST = { design_mode: false, host: "blusafesolutions.eu", locale: {"shop_locale":{"locale":"da","enabled":true,"primary":false,"published":true}}, origin: "https:\/\/blusafesolutions.eu", page_type: "page", path: "\/da\/pages\/ofte-stillede-sporgsmal", visual_preview_mode: false, }; } } catch (e) { console.error('Error assigning variables', e); } function decodeHTMLEntities(message) { if (!message) return ''; const textArea = document.createElement('textarea'); textArea.innerHTML = message; return textArea.value; } </script> </div></body> </html>
