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</div> </div> </section> </main> <!-- BEGIN sections: footer-group --> <section id="shopify-section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91" class="shopify-section shopify-section-group-footer-group section"><link href="//blusafesolutions.eu/cdn/shop/t/12/assets/component-newsletter.css?v=4727253280200485261744296825" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.eu/cdn/shop/t/12/assets/newsletter-section.css?v=62410470717655853621744296826" rel="stylesheet" type="text/css" media="all" /> <style data-shopify>.section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 30px; padding-bottom: 39px; } @media screen and (min-width: 750px) { .section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 40px; padding-bottom: 52px; } }</style><div class="newsletter center "> <div class="newsletter__wrapper color-scheme-1 gradient content-container isolate content-container--full-width section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding"><h2 class="inline-richtext h2 scroll-trigger animate--slide-in" data-cascade style="--animation-order: 1;" > MISES À JOUR BLUSAFE </h2><div class="newsletter__subheading rte scroll-trigger animate--slide-in" data-cascade style="--animation-order: 2;" > <p>Entrez votre adresse e-mail pour recevoir des informations sur les nouveaux produits, les offres et les mises à jour Blusafe ! 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.707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Allemagne</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" aria-current="true" data-value="AT" id="Autriche" > <span ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Autriche</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BE" id="Belgique" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Belgique</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BG" id="Bulgarie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Bulgarie</span> <span class="localization-form__currency motion-reduce"> BGN лв.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CA" id="Canada" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Canada</span> <span class="localization-form__currency motion-reduce"> CAD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CY" id="Chypre" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Chypre</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HR" id="Croatie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Croatie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DK" id="Danemark" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Danemark</span> <span class="localization-form__currency motion-reduce"> DKK kr.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="ES" id="Espagne" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Espagne</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="EE" id="Estonie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Estonie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="US" id="États-Unis" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">États-Unis</span> <span class="localization-form__currency motion-reduce"> USD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FI" id="Finlande" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Finlande</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FR" id="France" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">France</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GI" id="Gibraltar" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Gibraltar</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GR" id="Grèce" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Grèce</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HU" id="Hongrie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Hongrie</span> <span class="localization-form__currency motion-reduce"> HUF Ft</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IE" id="Irlande" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Irlande</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IT" id="Italie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Italie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LV" id="Lettonie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Lettonie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LT" id="Lituanie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Lituanie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LU" id="Luxembourg" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Luxembourg</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="MT" id="Malte" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Malte</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="NL" id="Pays-Bas" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Pays-Bas</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PL" id="Pologne" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Pologne</span> <span class="localization-form__currency motion-reduce"> PLN zł</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PT" id="Portugal" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Portugal</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="RO" id="Roumanie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Roumanie</span> <span class="localization-form__currency motion-reduce"> RON Lei</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GB" id="Royaume-Uni" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Royaume-Uni</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SK" id="Slovaquie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Slovaquie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SI" id="Slovénie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Slovénie</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SE" id="Suède" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Suède</span> <span class="localization-form__currency motion-reduce"> SEK kr</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CZ" id="Tchéquie" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">Tchéquie</span> <span class="localization-form__currency motion-reduce"> CZK Kč</span> </a> </li></ul> </div> </div> <div class="country-selector__overlay"></div> </div> <input type="hidden" name="country_code" value="AT"> </div></form></localization-form><localization-form><form method="post" action="/fr/localization" id="FooterLanguageForm" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/fr/pages/faq" /><div> <h2 class="caption-large text-body" id="FooterLanguageLabel"> Langue </h2><div class="disclosure"> <button type="button" class="disclosure__button localization-form__select localization-selector link link--text caption-large" aria-expanded="false" aria-controls="FooterLanguageList" aria-describedby="FooterLanguageLabel" > <span>Français</span> <svg class="icon icon-caret" viewBox="0 0 10 6"><path fill="currentColor" fill-rule="evenodd" d="M9.354.646a.5.5 0 0 0-.708 0L5 4.293 1.354.646a.5.5 0 0 0-.708.708l4 4a.5.5 0 0 0 .708 0l4-4a.5.5 0 0 0 0-.708" clip-rule="evenodd"/></svg> </button> <div class="disclosure__list-wrapper language-selector" hidden> <ul id="FooterLanguageList" role="list" class="disclosure__list list-unstyled"><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" hreflang="en" lang="en" data-value="en" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 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8.2c0-.1.2-.2.3-.2h3.4c.5 0 .9.3 1 .8l.9 4.4c0 .1 0 .1.1.2 0-.1.1-.1.1-.1l2.1-5.1c-.1-.1 0-.2.1-.2h2.1c0 .1 0 .1-.1.2l-3.1 7.3c-.1.2-.1.3-.2.4-.1.1-.3 0-.5 0H9.7c-.1 0-.2 0-.2-.2L7.9 9.5c-.2-.2-.5-.5-.9-.6-.6-.3-1.7-.5-1.9-.5L5 8.2z" fill="#142688"/></svg> </li></ul> </div></div> </div> <div class="footer__content-bottom-wrapper page-width"> <div class="footer__copyright caption"> <small class="copyright__content" >© 2025, <a href="/fr" title="">Blusafe Solutions</a></small> <small class="copyright__content"><a target="_blank" rel="nofollow" href="https://www.shopify.com?utm_campaign=poweredby&utm_medium=shopify&utm_source=onlinestore">Commerce électronique propulsé par Shopify</a></small></div> </div> </div> </footer> </div><section id="shopify-section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861" class="shopify-section shopify-section-group-footer-group section"><style data-shopify>.section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding { 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Contact support with your order number.","answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"eV8Jolw7NmQlQPUf6ag9","originalQuestion":"How long does it take to receive a refund?","question":"How long does it take to receive a refund?","originalAnswer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AKCFkJADdMM3i8E5kzRK","originalQuestion":"I opened the box but didn’t install it. Can I still return the lock?","question":"I opened the box but didn’t install it. Can I still return the lock?","originalAnswer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"jxgaqYITD6dMHZ2C4TUP","originalQuestion":"I bought a trade pack but only want to return one unit. Is that possible?","question":"I bought a trade pack but only want to return one unit. Is that possible?","originalAnswer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"rDnMalbaBClsfIO8y2Qw","originalQuestion":"My order arrived damaged. What should I do?","question":"My order arrived damaged. What should I do?","originalAnswer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"8h9tJWkE2GVLpla4Ipjw","originalQuestion":"What is the return period?","question":"What is the return period?","originalAnswer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"oBhSbBUb4tV1qdDgreVH","originalQuestion":"I’m a trade customer. Can I return leftover stock?","question":"I’m a trade customer. Can I return leftover stock?","originalAnswer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"kZCVNHMFQhZ5wWSCYS14","originalQuestion":"I’m returning the lock. Do I need to reset it first?","question":"I’m returning the lock. Do I need to reset it first?","originalAnswer":"Yes, perform a factory reset to erase all personal data before sending it back.","answer":"Yes, perform a factory reset to erase all personal data before sending it back."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"cEoQa9ZODxD89lIELWN8","originalQuestion":"Do I have to pay return shipping if I change my mind?","question":"Do I have to pay return shipping if I change my mind?","originalAnswer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"BrLG61XfKRsnVKFWg0pV","originalQuestion":"I received the wrong item. What should I do?","question":"I received the wrong item. What should I do?","originalAnswer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","answer":"Please contact support with your order number and a photo of the item received to arrange an exchange."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AZJQmm1B0cw5j8c8GusS","originalQuestion":"What if my return is lost in transit?","question":"What if my return is lost in transit?","originalAnswer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"WkzzURYCc2lEzON9cBbb","originalQuestion":"My item was discounted during a sale. Will I be refunded the full amount?","question":"My item was discounted during a sale. Will I be refunded the full amount?","originalAnswer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"smMfcSjeyVIecRmDB8PP","originalQuestion":"How are refunds processed if I paid using Klarna or Clearpay?","question":"How are refunds processed if I paid using Klarna or Clearpay?","originalAnswer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"jU5B22M5FD9nKk8Co4vx","originalQuestion":"How long does it take to process a refund?","question":"How long does it take to process a refund?","originalAnswer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"AVwX0mDbxeXqhHuOuB3m","originalQuestion":"What if I no longer have the original packaging?","question":"What if I no longer have the original packaging?","originalAnswer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"ewH9c49udtdIi6BZqGqd","originalQuestion":"Do I need a return authorization before sending back an item?","question":"Do I need a return authorization before sending back an item?","originalAnswer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","answer":"Yes, contact support to receive a return authorization and instructions before sending the item back."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zInk1C5FtoPrLqO9afKC","originalQuestion":"Do you offer exchanges instead of refunds?","question":"Do you offer exchanges instead of refunds?","originalAnswer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"rTt2x8WWtWPvFoahf9RP","originalQuestion":"Will I be refunded for shipping if my item is faulty?","question":"Will I be refunded for shipping if my item is faulty?","originalAnswer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"5JGZGwqyijKxNciQiZg8","originalQuestion":"Do I get a replacement before returning a faulty unit?","question":"Do I get a replacement before returning a faulty unit?","originalAnswer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"xBO24yHAmxCYKDj17oAb","originalQuestion":"I returned an item but haven’t received my refund. What now?","question":"I returned an item but haven’t received my refund. What now?","originalAnswer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"RhijwyfE58guGXvxXmje","originalQuestion":"Can I return a product if it’s been installed?","question":"Can I return a product if it’s been installed?","originalAnswer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"QrhTgjxkm6DLgwcbwV3O","originalQuestion":"Can I return a lock if it doesn’t fit my door?","question":"Can I return a lock if it doesn’t fit my door?","originalAnswer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"3HyhHO7bwPjYe2evFq2e","originalQuestion":"Do I need to include accessories when returning a product?","question":"Do I need to include accessories when returning a product?","originalAnswer":"Yes, include all accessories, manuals, and original packaging for a full refund.","answer":"Yes, include all accessories, manuals, and original packaging for a full refund."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"oAuEyLXIFIOHau12vDnG","originalQuestion":"What’s the return policy duration?","question":"What’s the return policy duration?","originalAnswer":"Blusafe offers a 30-day return window from the date of delivery.","answer":"Blusafe offers a 30-day return window from the date of delivery."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"23PM4aL7XY5DENil5Gzo","originalQuestion":"Is there a restocking fee for returns?","question":"Is there a restocking fee for returns?","originalAnswer":"Generally no, but items not returned in original condition or packaging may incur a fee.","answer":"Generally no, but items not returned in original condition or packaging may incur a fee."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zklyktcAUqu36mLC3sut","originalQuestion":"Can I cancel my order after it has shipped?","question":"Can I cancel my order after it has shipped?","originalAnswer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"KS3hrlPihZphNBX3c261","originalQuestion":"How do I package a return securely?","question":"How do I package a return securely?","originalAnswer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"wawXPwBQ4xtwxeVa2tm7","originalQuestion":"Will I get a full refund if I used the product once?","question":"Will I get a full refund if I used the product once?","originalAnswer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"7gEpFAupfO3YhfyO2zx4","originalQuestion":"Can I exchange for a different model?","question":"Can I exchange for a different model?","originalAnswer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"njW07sh2pJmZEDdtc79k","originalQuestion":"Do I need to pay for return postage?","question":"Do I need to pay for return postage?","originalAnswer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"2vBcjdl8gud2yogiZXt5","originalQuestion":"What condition must the product be in to qualify for return?","question":"What condition must the product be in to qualify for return?","originalAnswer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"zShbKcw0Pbd4NI5cMDp5","originalQuestion":"What happens if my returned item is damaged in transit?","question":"What happens if my returned item is damaged in transit?","originalAnswer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"0PDiBuTFiX4QaSTxsm7K","originalQuestion":"How do I get confirmation that my return has been received?","question":"How do I get confirmation that my return has been received?","originalAnswer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"xzMfBTe1dQ0eBHgsZ0J2","originalQuestion":"How long does it take to process a return?","question":"How long does it take to process a return?","originalAnswer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"1cZfp6QzXUQ9pmdc0i9p","originalQuestion":"What if my return is lost in transit?","question":"What if my return is lost in transit?","originalAnswer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"yvFZiUQQxBQlLFYT0EI8","originalQuestion":"Can I return a lock that’s been slightly scratched during install?","question":"Can I return a lock that’s been slightly scratched during install?","originalAnswer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"published":true,"isOutOfDate":false,"questionId":"YndaPSysXwyETpj39RTb","originalQuestion":"What’s the process for faulty product replacement?","question":"What’s the process for faulty product replacement?","originalAnswer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"Ef8sw2RlNoRFdlpaHtkL","originalQuestion":"What is the return policy if the product is unused?","question":"What is the return policy if the product is unused?","originalAnswer":"Returns are accepted within 30 days if the item is unused and in original packaging.","answer":"Returns are accepted within 30 days if the item is unused and in original packaging."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"hmbJ9Nyz3i4tLO3wg4PZ","originalQuestion":"Do I have to pay for return postage?","question":"Do I have to pay for return postage?","originalAnswer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible."},{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":true,"published":true,"isOutOfDate":false,"questionId":"hkG5EouaGY0PrUIhADxf","originalQuestion":"How do I get a refund for a defective product?","question":"How do I get a refund for a defective product?","originalAnswer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged."}]},"71qYNJlu2QzLUd8FVngt":{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"originalQuestion":"Installation","isOutOfDate":false,"position":null,"published":true,"question":"Installation","questions":[{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ms6xZcPB6AphsichGznz","originalQuestion":"What photos do I need to provide for compatibility confirmation?","question":"What photos do I need to provide for compatibility confirmation?","originalAnswer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"oH2Q0ZZjxbgW1t4W9GN7","originalQuestion":"Can I install a Blusafe lock on a metal door?","question":"Can I install a Blusafe lock on a metal door?","originalAnswer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"af3a8DjxEWax1wd5q9f2","originalQuestion":"Does the Apollo lock work with a 60mm backset?","question":"Does the Apollo lock work with a 60mm backset?","originalAnswer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ezuQ8OC7wIp3coAJpYTI","originalQuestion":"Is a professional installer required for setup?","question":"Is a professional installer required for setup?","originalAnswer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"gg0sPBpY6dLdU1H22GPm","originalQuestion":"Can I install the Yunity on an electric gate?","question":"Can I install the Yunity on an electric gate?","originalAnswer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"oQCXq5R8Stzu1TDoojiM","originalQuestion":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Can the Cloud-S lock be surface-mounted without a recess?","originalAnswer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"TTwo2om7XBi7uUhr5tYJ","originalQuestion":"Do I need to drill new holes to install the Origin Smart handle?","question":"Do I need to drill new holes to install the Origin Smart handle?","originalAnswer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"CZ4dFGsotIcEhdOHRznq","originalQuestion":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","originalAnswer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"vvPpTo2m9psVpwC1KoH1","originalQuestion":"Does the Infinity lock require drilling through the entire door?","question":"Does the Infinity lock require drilling through the entire door?","originalAnswer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"vfkj8HiGBHBcvTUCcGTM","originalQuestion":"Can the Origin Smart be used on a split spindle lock?","question":"Can the Origin Smart be used on a split spindle lock?","originalAnswer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"52UlfR8fuiMYhp748C6I","originalQuestion":"Will the Cloud model fit a 60mm backset?","question":"Will the Cloud model fit a 60mm backset?","originalAnswer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"C7onbpBrLLJOR8K6v1oy","originalQuestion":"How long does installation take?","question":"How long does installation take?","originalAnswer":"Typically 30–60 minutes, depending on the model and door condition.","answer":"Typically 30–60 minutes, depending on the model and door condition."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"itWmstMZ0SYg35n3ljMZ","originalQuestion":"Do I need an electrician to install the Yunity on a gate?","question":"Do I need an electrician to install the Yunity on a gate?","originalAnswer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"WZiOUlIIm9r5igchLRDg","originalQuestion":"Do I need internet during installation?","question":"Do I need internet during installation?","originalAnswer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"r66TLZ2mYqhMjfcY0i7J","originalQuestion":"Does the Contour-V lock require a special door thickness?","question":"Does the Contour-V lock require a special door thickness?","originalAnswer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Jn5Tyxe5d8Do76dDLkIH","originalQuestion":"The template doesn’t match my door – what should I do?","question":"The template doesn’t match my door – what should I do?","originalAnswer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"sTFmepXh6kwmpYbhCRPk","originalQuestion":"Can I install a Blusafe lock on a wooden gate?","question":"Can I install a Blusafe lock on a wooden gate?","originalAnswer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"uhVTu8rswTmiIvBwaCk4","originalQuestion":"Can I reuse the screws from my old handle during installation?","question":"Can I reuse the screws from my old handle during installation?","originalAnswer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","originalQuestion":"Can the Infinity Smart be installed on uPVC doors?","question":"Can the Infinity Smart be installed on uPVC doors?","originalAnswer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"80qYznex4fh2UldRgv7c","originalQuestion":"Can the Breeze-C be installed on internal doors?","question":"Can the Breeze-C be installed on internal doors?","originalAnswer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1yzia4bvAoDG2PPiK1sc","originalQuestion":"Will the Apollo fit flush with my composite door?","question":"Will the Apollo fit flush with my composite door?","originalAnswer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1FEiDPNa9iyZldWSasUk","originalQuestion":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","originalAnswer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Tol4pYESVVnnpNUqMRGo","originalQuestion":"How do I determine the backset of my door for compatibility?","question":"How do I determine the backset of my door for compatibility?","originalAnswer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"x6qh8TOuFWS0FDm2IpMD","originalQuestion":"Do I need to drill new holes to install the Contour lock?","question":"Do I need to drill new holes to install the Contour lock?","originalAnswer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"WQBSQVritJzITBSR6C7p","originalQuestion":"Is there a setup video for installing Blusafe locks?","question":"Is there a setup video for installing Blusafe locks?","originalAnswer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"JPvk9zjsUN0C3QmZ2dqG","originalQuestion":"What tools do I need to install a Blusafe smart lock?","question":"What tools do I need to install a Blusafe smart lock?","originalAnswer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"C0D1XrVhjSo8XeKAlUyH","originalQuestion":"Do I need to use the Blusafe installation template?","question":"Do I need to use the Blusafe installation template?","originalAnswer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"3VKkEbzjNhxTvgZiTjGn","originalQuestion":"Can I mount the WiFi bridge behind a door or cupboard?","question":"Can I mount the WiFi bridge behind a door or cupboard?","originalAnswer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ppMn6WnxvMIZIcEfd8V8","originalQuestion":"Do Blusafe locks come with installation instructions?","question":"Do Blusafe locks come with installation instructions?","originalAnswer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"xPgIhGY6htGeukoVjwx9","originalQuestion":"Is there a left-handed version of the Contour handle?","question":"Is there a left-handed version of the Contour handle?","originalAnswer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"1ZeHbN53s3tNa9O3uMcD","originalQuestion":"Do I need internet access during lock setup?","question":"Do I need internet access during lock setup?","originalAnswer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"P0XOONQnFneRyGDnrmES","originalQuestion":"Do I need to drill through the door to install the Origin Smart?","question":"Do I need to drill through the door to install the Origin Smart?","originalAnswer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"dheAsXTtB9LPfsYw4SEu","originalQuestion":"Is professional installation recommended for Blusafe locks?","question":"Is professional installation recommended for Blusafe locks?","originalAnswer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ryf5ybfksPgNJ6ZCwCZM","originalQuestion":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Do I need to remove the internal handle when installing the Infinity lock?","originalAnswer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"cHiI4aMvY1rxRsSHkqOT","originalQuestion":"Are extra-long screws included for thicker doors?","question":"Are extra-long screws included for thicker doors?","originalAnswer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"xA9RnofphFDqLcbTjdM7","originalQuestion":"Can I install the lock on a door with a mail slot?","question":"Can I install the lock on a door with a mail slot?","originalAnswer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"4RfE7AvfLImYgj4xYm2k","originalQuestion":"Can I install a Blusafe lock on an inward opening door?","question":"Can I install a Blusafe lock on an inward opening door?","originalAnswer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"SvIJXtmWxXREt3sJLklK","originalQuestion":"Do I need to chisel the door frame for installation?","question":"Do I need to chisel the door frame for installation?","originalAnswer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"Sr3rFAYwc1d3F4rGZlnC","originalQuestion":"Can I install the Breeze A on a uPVC door?","question":"Can I install the Breeze A on a uPVC door?","originalAnswer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"ygtdzzNBgX7l2HXQjXK1","originalQuestion":"Can I install the lock without removing my existing handle?","question":"Can I install the lock without removing my existing handle?","originalAnswer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"uDJR8etx8Nlly10Y1d0e","originalQuestion":"Do I need to lubricate the mechanism during installation?","question":"Do I need to lubricate the mechanism during installation?","originalAnswer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"PcNZt1FH1z7nVh9kdnGM","originalQuestion":"Can I install the lock on a composite door?","question":"Can I install the lock on a composite door?","originalAnswer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"KqNPYZIgrKFCXRyEePhJ","originalQuestion":"Is there a template included for drilling the correct holes?","question":"Is there a template included for drilling the correct holes?","originalAnswer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"q9k5FasjHOsFJop3z7PO","originalQuestion":"Does the lock require a backplate?","question":"Does the lock require a backplate?","originalAnswer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"03QBRBizygNJyAEKlEyJ","originalQuestion":"What tools do I need to install a Blusafe lock?","question":"What tools do I need to install a Blusafe lock?","originalAnswer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"QUtEZ0IukynH2ZJaDXv3","originalQuestion":"Is installation support available if I get stuck?","question":"Is installation support available if I get stuck?","originalAnswer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"z8W8N39cFPckCYetqw2p","originalQuestion":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","originalAnswer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"SteI7fRBVLzWigFP8cFU","originalQuestion":"Do I need internet during installation?","question":"Do I need internet during installation?","originalAnswer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"4b8tFwyNNyJy2vwDKXlu","originalQuestion":"Can I install the lock on a composite or uPVC door?","question":"Can I install the lock on a composite or uPVC door?","originalAnswer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"xl4sRY8CnZj8KLtcwirC","originalQuestion":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","originalAnswer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","answer":"No, all Blusafe locks are battery-powered and require no electrical wiring."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"fSPK7NYqHKt0WOjPG3d1","originalQuestion":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Are Blusafe locks compatible with left- and right-handed doors?","originalAnswer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"clHSJdIAruEEbGYQ5WRx","originalQuestion":"Are extension kits available for thicker doors?","question":"Are extension kits available for thicker doors?","originalAnswer":"Yes, you can request additional spindles or screws from support for thicker doors.","answer":"Yes, you can request additional spindles or screws from support for thicker doors."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"jQmYHOGUtIDHz77JCPXs","originalQuestion":"Do I need any special skills to install a Blusafe lock?","question":"Do I need any special skills to install a Blusafe lock?","originalAnswer":"No, installation is straightforward and only basic DIY skills are needed.","answer":"No, installation is straightforward and only basic DIY skills are needed."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"published":true,"isOutOfDate":false,"questionId":"d2jrvwrux2RNsa6BrsXq","originalQuestion":"Is a professional installation service available?","question":"Is a professional installation service available?","originalAnswer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed."},{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":true,"published":true,"isOutOfDate":false,"questionId":"XBXOe71jDc2xg7XjGtKd","originalQuestion":"Will the lock fit on doors with decorative trim or narrow frames?","question":"Will the lock fit on doors with decorative trim or narrow frames?","originalAnswer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice."}]},"vpft7ZqLbkpjXKrzViSY":{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"originalQuestion":"Compatibility","isOutOfDate":false,"position":null,"published":true,"question":"Compatibility","questions":[{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"vxZcvMOSaOeIzE2OyKDa","originalQuestion":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","originalAnswer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"wcg0taqprxmITh8WwRlX","originalQuestion":"Are Blusafe locks compatible with American door standards?","question":"Are Blusafe locks compatible with American door standards?","originalAnswer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"bdjGRz1VMF1Q6SEdMBMo","originalQuestion":"Will the Apollo work on a pull bar door?","question":"Will the Apollo work on a pull bar door?","originalAnswer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"aMKalDnzVby77EEGEKym","originalQuestion":"Are the WiFi bridges interchangeable between models?","question":"Are the WiFi bridges interchangeable between models?","originalAnswer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"G7zG6QioIy4prwnuXZMx","originalQuestion":"Can I use the fingerprint scanner if my hands are wet?","question":"Can I use the fingerprint scanner if my hands are wet?","originalAnswer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"XDGSebfYUhVycz4vC1kr","originalQuestion":"Can I use the same app for multiple locks at different locations?","question":"Can I use the same app for multiple locks at different locations?","originalAnswer":"Yes, the Blusafe app supports multiple locks across different addresses.","answer":"Yes, the Blusafe app supports multiple locks across different addresses."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"QAmXZ5nGW84Jeo15xhtH","originalQuestion":"Does the Cloud-S lock work with external power sources?","question":"Does the Cloud-S lock work with external power sources?","originalAnswer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"qMvSm5mQFStRoQ50wZ9W","originalQuestion":"Will the Breeze-A model work with my multipoint gearbox?","question":"Will the Breeze-A model work with my multipoint gearbox?","originalAnswer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"njjlywOzhfrrJFY5UjET","originalQuestion":"Can I use my existing thumbturn with a Blusafe handle?","question":"Can I use my existing thumbturn with a Blusafe handle?","originalAnswer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"o5fZkSjJBQOp7Q36fwXi","originalQuestion":"Is the Mirage padlock weatherproof?","question":"Is the Mirage padlock weatherproof?","originalAnswer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"CpenyXyldVVBI7Ev6Nuc","originalQuestion":"Will the Yunity handle work on an electric roller shutter?","question":"Will the Yunity handle work on an electric roller shutter?","originalAnswer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"xIdYwcUCgSjWMP6hEESZ","originalQuestion":"Can multiple locks be controlled from the same app account?","question":"Can multiple locks be controlled from the same app account?","originalAnswer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","answer":"Yes, the app supports managing multiple locks and even grouping them by property or location."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"UKy0tyqgx6covCfka7TE","originalQuestion":"Can I use Blusafe locks in commercial buildings?","question":"Can I use Blusafe locks in commercial buildings?","originalAnswer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6eSjcYvrfV0YULq3uGw6","originalQuestion":"Does the Apollo work with sash locks?","question":"Does the Apollo work with sash locks?","originalAnswer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"Y6hpKowKVSSyhMirVfIG","originalQuestion":"Can I install Blusafe locks on doors with a narrow stile?","question":"Can I install Blusafe locks on doors with a narrow stile?","originalAnswer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"cHAYqOGpW3DoZjksa48A","originalQuestion":"Will the Origin Smart work with lift-to-lock doors?","question":"Will the Origin Smart work with lift-to-lock doors?","originalAnswer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"fUgIytShqZEljpsMtFey","originalQuestion":"Can I use one card to open multiple locks?","question":"Can I use one card to open multiple locks?","originalAnswer":"Yes, if the card is registered to each lock individually through the app.","answer":"Yes, if the card is registered to each lock individually through the app."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"4xnWTpvTKlwbBcFnpUGu","originalQuestion":"Do Blusafe locks support RFID key fobs?","question":"Do Blusafe locks support RFID key fobs?","originalAnswer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"yyGNcXqKkO3t9S8nzL3c","originalQuestion":"Will the app work on tablets or only phones?","question":"Will the app work on tablets or only phones?","originalAnswer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","answer":"The app works on Android and iOS tablets, but it's optimized for smartphones."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"9xBtMerrGX3Iahc53ExB","originalQuestion":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"Can I use the same Tuya app for my smart bulbs and my lock?","originalAnswer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"G5ZiYsVHKD6S0LrTQep5","originalQuestion":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","originalAnswer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"deZ70u9pQRfDrQ0Ygydf","originalQuestion":"Are Blusafe locks compatible with Yale gearboxes?","question":"Are Blusafe locks compatible with Yale gearboxes?","originalAnswer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"vQbutiRvwAaUBvHitUqO","originalQuestion":"Can I use the lock on a door with no deadbolt, only latch?","question":"Can I use the lock on a door with no deadbolt, only latch?","originalAnswer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"sOPjzZ9zS7V1FlrsJ8tX","originalQuestion":"Will the Breeze handle work with my split spindle mechanism?","question":"Will the Breeze handle work with my split spindle mechanism?","originalAnswer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"eYCyGQeonMdRNH66f6tE","originalQuestion":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"Is the Mirage padlock suitable for outdoor gates in winter?","originalAnswer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"FGlD3UBh50FafrSAXVdB","originalQuestion":"Is there a difference between the Origin and Origin Smart?","question":"Is there a difference between the Origin and Origin Smart?","originalAnswer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"gGysw01qBIykLOHPDkEe","originalQuestion":"Can I connect my lock to more than one WiFi bridge?","question":"Can I connect my lock to more than one WiFi bridge?","originalAnswer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6tnDC2R1G3osHRbSU8mP","originalQuestion":"Can I use rechargeable batteries in my Blusafe lock?","question":"Can I use rechargeable batteries in my Blusafe lock?","originalAnswer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"izfp1RqoyGAU14fqbq4b","originalQuestion":"Do I need internet access to use basic lock features?","question":"Do I need internet access to use basic lock features?","originalAnswer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6n0xSpTv7Z8HSD6njTYo","originalQuestion":"Are Blusafe locks fire-rated?","question":"Are Blusafe locks fire-rated?","originalAnswer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"GCTiYHjafLfxjEZzE2UA","originalQuestion":"Does the Origin Smart work with Euro profile cylinders?","question":"Does the Origin Smart work with Euro profile cylinders?","originalAnswer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"PqQG5H2JQs7BRaFQhw3O","originalQuestion":"Can I install the Cloud-S vertically on a side gate?","question":"Can I install the Cloud-S vertically on a side gate?","originalAnswer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"MivWnDZ1ou334vvpMz4U","originalQuestion":"Will the Origin Smart work with Scandinavian locks?","question":"Will the Origin Smart work with Scandinavian locks?","originalAnswer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"2QucCMmMH6pKzjPnl9wE","originalQuestion":"Can I use the lock with a smart home hub like SmartThings?","question":"Can I use the lock with a smart home hub like SmartThings?","originalAnswer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"YWw8Lhg3ztchbFQQlUHN","originalQuestion":"Do Blusafe locks support multi-language keypads?","question":"Do Blusafe locks support multi-language keypads?","originalAnswer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"xeRvqwzRULxq2JEShtbx","originalQuestion":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","originalAnswer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"JEK42fKk60AttTafzq4N","originalQuestion":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Can Blusafe locks integrate with Ring or Nest systems?","originalAnswer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"jYWxD4lHTC755LgC7ufa","originalQuestion":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Is the Apollo compatible with slam-shut multipoint systems?","originalAnswer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"iWE1S2AWWmyn4ac0QH8v","originalQuestion":"Does the WiFi bridge work on 5GHz networks?","question":"Does the WiFi bridge work on 5GHz networks?","originalAnswer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ca7dQEVskkREzYvqTIe7","originalQuestion":"Are Blusafe locks suitable for commercial use?","question":"Are Blusafe locks suitable for commercial use?","originalAnswer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"8DPz7DYycMLRqHmtdH6B","originalQuestion":"Will Blusafe locks work in Australia?","question":"Will Blusafe locks work in Australia?","originalAnswer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"MvuwMOP1VqrxEMFy8LYr","originalQuestion":"Can the Contour be installed on glass doors?","question":"Can the Contour be installed on glass doors?","originalAnswer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ziPxd2Iet2hDqrjDHWOW","originalQuestion":"Do Blusafe locks support Apple HomeKit?","question":"Do Blusafe locks support Apple HomeKit?","originalAnswer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"HLQXlqK7vXFFrMxWsvHf","originalQuestion":"Are Blusafe locks weatherproof?","question":"Are Blusafe locks weatherproof?","originalAnswer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate"},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"tta3LpkjmyOHxIBJy94S","originalQuestion":"Can I install Blusafe locks on a door with an offset gearbox?","question":"Can I install Blusafe locks on a door with an offset gearbox?","originalAnswer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"9HxdkDjH7fDmwSCSG9Yw","originalQuestion":"Can Blusafe locks be installed on double doors?","question":"Can Blusafe locks be installed on double doors?","originalAnswer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"ujwwGrZcADf2rLyIZ6Zb","originalQuestion":"Will the app notify me if the door is left unlocked?","question":"Will the app notify me if the door is left unlocked?","originalAnswer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"WXhyu5CbEhY6IUShO7dn","originalQuestion":"Are there weather shields available for outdoor use?","question":"Are there weather shields available for outdoor use?","originalAnswer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"HoLgilFHDCoiZC4lB9NA","originalQuestion":"Will the app work on Huawei devices without Google Play?","question":"Will the app work on Huawei devices without Google Play?","originalAnswer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"b5qpLIIMkWq9PO1j9wZ3","originalQuestion":"Do you support locks for aluminum frame doors?","question":"Do you support locks for aluminum frame doors?","originalAnswer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"STXNfSZrFN3mSqT2dNAk","originalQuestion":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Is the Blusafe app the same as Tuya or Smart Life?","originalAnswer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"XmLnQZs8MtHyzAAkEh8a","originalQuestion":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Is the Infinity lock compatible with lever-on-rose handles?","originalAnswer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"zPmwnyl4hB7yZzn353Nf","originalQuestion":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","originalAnswer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","answer":"It depends on spacing. Provide measurements to support for confirmation before purchase."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"FbBzD9TfTRUuSHFoOWUW","originalQuestion":"Can I use the Mirage padlock for lockers or gym use?","question":"Can I use the Mirage padlock for lockers or gym use?","originalAnswer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"NtePBxC0YQBHygF7egAm","originalQuestion":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","originalAnswer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"T5OvZTddrr1izeXYZp0R","originalQuestion":"Will Blusafe locks work with non-standard door thicknesses?","question":"Will Blusafe locks work with non-standard door thicknesses?","originalAnswer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"J5dCCfLij8oHuhv2v1dE","originalQuestion":"Does the WiFi bridge need to be in the same room as the lock?","question":"Does the WiFi bridge need to be in the same room as the lock?","originalAnswer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"YkozIt0pCG8CMzi4kDtn","originalQuestion":"Are Blusafe locks compatible with multipoint locks?","question":"Are Blusafe locks compatible with multipoint locks?","originalAnswer":"Yes, several models are de","answer":"Yes, several models are de"},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"wYKI3IBS3vkyaVyt2JW5","originalQuestion":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Can I use the Cloud-S lock with a vertical handle setup?","originalAnswer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"6C4YHfSV8J0ChbqGEiHs","originalQuestion":"Do your locks work with mobile access via Apple Watch?","question":"Do your locks work with mobile access via Apple Watch?","originalAnswer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"X15fGidlu08k9wXj9wzP","originalQuestion":"Is the lock compatible with Home Assistant?","question":"Is the lock compatible with Home Assistant?","originalAnswer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"WWdljn8s5h6LX2REN28v","originalQuestion":"Can I use the lock on an outbuilding or shed?","question":"Can I use the lock on an outbuilding or shed?","originalAnswer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"v3zpSCFJf6BPTBpdHcIB","originalQuestion":"Are there extensions for thicker doors?","question":"Are there extensions for thicker doors?","originalAnswer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"yVUr3evfwkZoMcaUniTO","originalQuestion":"Can the lock be used with metal gates?","question":"Can the lock be used with metal gates?","originalAnswer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"Al1X0bjxd6ApsMRj6gJt","originalQuestion":"Will the system work on both Android and iOS?","question":"Will the system work on both Android and iOS?","originalAnswer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"uzFAghLG7EJTzo351Zq5","originalQuestion":"Is the system compatible with Yale night latches?","question":"Is the system compatible with Yale night latches?","originalAnswer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"etaR1maEBHQlcTxBDVY5","originalQuestion":"Does the Mirage padlock work with outdoor gates?","question":"Does the Mirage padlock work with outdoor gates?","originalAnswer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"luHnha20BZPcwXs8RuhF","originalQuestion":"Are the locks compliant with fire safety regulations?","question":"Are the locks compliant with fire safety regulations?","originalAnswer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"TkpwtCLf8bqrLX3kIHKG","originalQuestion":"Can I use third-party NFC tags with the lock?","question":"Can I use third-party NFC tags with the lock?","originalAnswer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"m2vOQk8n2PlpacknX2os","originalQuestion":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","originalAnswer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"5br0EvRUHFn0c7QptOI3","originalQuestion":"Will it work with smart home hubs like SmartThings?","question":"Will it work with smart home hubs like SmartThings?","originalAnswer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"IeWAua39HBdDyenUgbQq","originalQuestion":"Do the locks support British Standard mortice locks?","question":"Do the locks support British Standard mortice locks?","originalAnswer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"4PIXXsGJGeS0LoGLinnM","originalQuestion":"Does the lock work with ring doorbells or cameras?","question":"Does the lock work with ring doorbells or cameras?","originalAnswer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"F0lNQug67BJ6TbqlLy0I","originalQuestion":"Do you support left- and right-handed door orientations?","question":"Do you support left- and right-handed door orientations?","originalAnswer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"1xVKYoq78p0rKDsBNY18","originalQuestion":"Can I use the lock on metal gates or sheds?","question":"Can I use the lock on metal gates or sheds?","originalAnswer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"zNRAcWE1XnZIB2INcEpW","originalQuestion":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"Is the system compatible with smart assistants like Alexa or Google Home?","originalAnswer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"fZ45Ax86BixStRLffZ9W","originalQuestion":"Do the locks work with multipoint locking systems?","question":"Do the locks work with multipoint locking systems?","originalAnswer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"SFrA3cEYNhizTO4UXA6w","originalQuestion":"Can I use the app on both Android and iOS devices?","question":"Can I use the app on both Android and iOS devices?","originalAnswer":"Yes, the app is fully compatible with Android and iOS platforms.","answer":"Yes, the app is fully compatible with Android and iOS platforms."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"published":true,"isOutOfDate":false,"questionId":"5xb32VZX6pN94hmy7cRs","originalQuestion":"Does the lock support Apple Watch or similar wearables?","question":"Does the lock support Apple Watch or similar wearables?","originalAnswer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited."},{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":true,"published":true,"isOutOfDate":false,"questionId":"NyrzAyd6VuYnnhUQ9QD6","originalQuestion":"Can I use third-party NFC tags for unlocking?","question":"Can I use third-party NFC tags for unlocking?","originalAnswer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported."}]},"Xxx4VjaBTWLCqE8HEBPP":{"categoryId":"Xxx4VjaBTWLCqE8HEBPP","featured":false,"originalQuestion":"Orders & Services","isOutOfDate":false,"position":null,"published":true,"question":"Orders & Services","questions":[{"categoryId":"Xxx4VjaBTWLCqE8HEBPP","featured":false,"published":true,"isOutOfDate":false,"questionId":"ODaOM9Olm7mQqBoED3XT","originalQuestion":"Does Blusafe provide installation services?","question":"Does Blusafe provide installation services?","originalAnswer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional."}]},"wzuoVhp4REGt5b1MdR42":{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"originalQuestion":"Orders & Shipping","isOutOfDate":false,"position":null,"published":true,"question":"Orders & Shipping","questions":[{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"spxZepOesVMasAPzeaNa","originalQuestion":"My package was returned due to address issues — what now?","question":"My package was returned due to address issues — what now?","originalAnswer":"Please confirm your updated address with support to arrange redelivery or request a refund.","answer":"Please confirm your updated address with support to arrange redelivery or request a refund."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"0ze53zsES1qvXPrJcy57","originalQuestion":"Do you ship internationally?","question":"Do you ship internationally?","originalAnswer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lheLaRjQoS1BpHCs6dI2","originalQuestion":"Can I request Saturday delivery?","question":"Can I request Saturday delivery?","originalAnswer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"PS8CqhGisE8qALMrU1RX","originalQuestion":"I need my order urgently. Can I upgrade to express shipping?","question":"I need my order urgently. Can I upgrade to express shipping?","originalAnswer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"nlWbz7lpf4dMsQNWQEiH","originalQuestion":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","originalAnswer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"V0Tg44oXVePKhjILg5DU","originalQuestion":"Do you offer click-and-collect or showroom pickup?","question":"Do you offer click-and-collect or showroom pickup?","originalAnswer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","answer":"Blusafe is primarily online. Contact support for any special pickup arrangements."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"oVW94JeDvuoqZTijAEBG","originalQuestion":"Can I delay my order for future delivery?","question":"Can I delay my order for future delivery?","originalAnswer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"dCtgmyvxPh6VbyI5cfXa","originalQuestion":"Can I get a VAT invoice?","question":"Can I get a VAT invoice?","originalAnswer":"Yes, email support with your order number and company details to receive a VAT invoice.","answer":"Yes, email support with your order number and company details to receive a VAT invoice."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"NfZcRrI0K2VU3VRgN71N","originalQuestion":"Do you ship on weekends?","question":"Do you ship on weekends?","originalAnswer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"DkgphWaEQx0RpeP2OG18","originalQuestion":"Can I get a spare mechanical key?","question":"Can I get a spare mechanical key?","originalAnswer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"m0USJx4bSio7aXirjaUK","originalQuestion":"How can I track my shipment?","question":"How can I track my shipment?","originalAnswer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"bZ4QFp0qL1ybRIYXtq9i","originalQuestion":"Do you ship to Northern Ireland?","question":"Do you ship to Northern Ireland?","originalAnswer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"4eeKA9sGDCRTE2AhXXyR","originalQuestion":"Can I change my delivery method after ordering?","question":"Can I change my delivery method after ordering?","originalAnswer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"SvKnRfnQfnEDCjl5Qn65","originalQuestion":"Can I pre-order out-of-stock items?","question":"Can I pre-order out-of-stock items?","originalAnswer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","answer":"Yes, contact support to reserve or pre-order products that are currently out of stock."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"aQ4oP2v96GqBH7AsUx73","originalQuestion":"I didn’t receive an order confirmation email — what now?","question":"I didn’t receive an order confirmation email — what now?","originalAnswer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"87W8kl0rnsQuwyQAvpkY","originalQuestion":"Can I add installation service during checkout?","question":"Can I add installation service during checkout?","originalAnswer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"2McyKBPD6Pnn0ojebAoI","originalQuestion":"Can I request a weekend delivery?","question":"Can I request a weekend delivery?","originalAnswer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"wuNE0ei4nK2VD8UFCrbN","originalQuestion":"How do I change my delivery address after ordering?","question":"How do I change my delivery address after ordering?","originalAnswer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"aDs1RdZobNVr4LWaVDIj","originalQuestion":"Can I choose a specific courier for my delivery?","question":"Can I choose a specific courier for my delivery?","originalAnswer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"PyrGajmSGkbsvVeo4bug","originalQuestion":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","originalAnswer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"9daIEFz4m6vSTyDP95S3","originalQuestion":"Can I delay delivery for a later date?","question":"Can I delay delivery for a later date?","originalAnswer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"J6S087rGeb0MM2iMUXfT","originalQuestion":"How long does delivery usually take within the UK?","question":"How long does delivery usually take within the UK?","originalAnswer":"Standard delivery is 2–4 business days. Express options are available at checkout.","answer":"Standard delivery is 2–4 business days. Express options are available at checkout."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lkukN3Y5ZaSiZw6VKdKB","originalQuestion":"Do you ship internationally?","question":"Do you ship internationally?","originalAnswer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"z4wptE7VbgEbGD1jHzti","originalQuestion":"Do you offer next-day delivery?","question":"Do you offer next-day delivery?","originalAnswer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"JADZeoU3AmfHpAR3K9lc","originalQuestion":"Do you provide VAT invoices?","question":"Do you provide VAT invoices?","originalAnswer":"Yes, VAT invoices are available upon request. Contact support with your order number.","answer":"Yes, VAT invoices are available upon request. Contact support with your order number."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"jJYSYvm3ADipAda6rLkx","originalQuestion":"Can I track my order without an account?","question":"Can I track my order without an account?","originalAnswer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"WqgL5olSzmi0SJJIMlrg","originalQuestion":"Can I collect my order in person?","question":"Can I collect my order in person?","originalAnswer":"Blusafe is an online retailer and does not currently offer in-person collection.","answer":"Blusafe is an online retailer and does not currently offer in-person collection."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"0k9fRLBPNYQXsIWErRry","originalQuestion":"What courier does Blusafe use?","question":"What courier does Blusafe use?","originalAnswer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"f3xKP35HEq7wC6CsVJCr","originalQuestion":"Can I get a discount for bulk orders?","question":"Can I get a discount for bulk orders?","originalAnswer":"Yes, contact sales or support for volume pricing on large orders.","answer":"Yes, contact sales or support for volume pricing on large orders."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"X850lStwxT2pHLCTbVEh","originalQuestion":"How do I check if my item has been dispatched?","question":"How do I check if my item has been dispatched?","originalAnswer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"lGrsTr6kGqgJ5t4U6noh","originalQuestion":"Can I update my shipping address after placing an order?","question":"Can I update my shipping address after placing an order?","originalAnswer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","answer":"Yes, contact support as soon as possible before the item ships to update your delivery address."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"Snq6gvHtfowOKbsQr0ve","originalQuestion":"Do I get notified when my order is out for delivery?","question":"Do I get notified when my order is out for delivery?","originalAnswer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"QArb7ixLsVcGc2mOka5j","originalQuestion":"Can I schedule delivery for a specific date?","question":"Can I schedule delivery for a specific date?","originalAnswer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"iUUS4iR8UkLP9Kgu5wPW","originalQuestion":"Is weekend delivery available?","question":"Is weekend delivery available?","originalAnswer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"yu9tlhYSUZkpIAAcynRp","originalQuestion":"Can I request a specific delivery time slot?","question":"Can I request a specific delivery time slot?","originalAnswer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"Rwhu7ksWb3trHM2NhomL","originalQuestion":"Do I need to sign for delivery?","question":"Do I need to sign for delivery?","originalAnswer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"vop8FbiG6SPpBop1mFVg","originalQuestion":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","originalAnswer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":false,"published":true,"isOutOfDate":false,"questionId":"gFYkZ1XNIHMAMypHqgao","originalQuestion":"Can I delay dispatch for a future delivery date?","question":"Can I delay dispatch for a future delivery date?","originalAnswer":"Contact support immediately after ordering to request a delayed dispatch if needed.","answer":"Contact support immediately after ordering to request a delayed dispatch if needed."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"kU4adwEQl1cMNWwnUv1Z","originalQuestion":"Can I get tracking information for my order?","question":"Can I get tracking information for my order?","originalAnswer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"vLM8KwYvVrDAsG1v2dhH","originalQuestion":"Is weekend delivery available?","question":"Is weekend delivery available?","originalAnswer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default."},{"categoryId":"wzuoVhp4REGt5b1MdR42","featured":true,"published":true,"isOutOfDate":false,"questionId":"3hTTlkrN1UmbBPz00WRb","originalQuestion":"Can I cancel my order before it ships?","question":"Can I cancel my order before it ships?","originalAnswer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","answer":"Yes, contact customer service immediately after purchase to cancel before dispatch."}]},"E2TXzfEV29PvYUvycsNU":{"categoryId":"E2TXzfEV29PvYUvycsNU","featured":false,"originalQuestion":"Product Care","isOutOfDate":false,"position":null,"published":true,"question":"Product Care","questions":[{"categoryId":"E2TXzfEV29PvYUvycsNU","featured":false,"published":true,"isOutOfDate":false,"questionId":"TBubX6e3OnLkvkMImFY7","originalQuestion":"What’s the best way to clean the fingerprint sensor?","question":"What’s the best way to clean the fingerprint sensor?","originalAnswer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor."}]},"aSAyzWPipt4pgSDB0Dyf":{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"originalQuestion":"Technical Support","isOutOfDate":false,"position":null,"published":true,"question":"Technical Support","questions":[{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"gU3QBAvVUwWq0OorzBaN","originalQuestion":"Can I integrate Blusafe locks with Home Assistant?","question":"Can I integrate Blusafe locks with Home Assistant?","originalAnswer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ED2kPSAhKLzwUcASFyKu","originalQuestion":"My app isn't updating lock activity.","question":"My app isn't updating lock activity.","originalAnswer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lsAxMpzZ7uUmAzBp58vC","originalQuestion":"Is there a way to export user access logs?","question":"Is there a way to export user access logs?","originalAnswer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"eROLEZ0MvyocA9VfDijF","originalQuestion":"The Tuya app does not list my lock during pairing. What should I do?","question":"The Tuya app does not list my lock during pairing. What should I do?","originalAnswer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"dgVwC6aqTay7ytC4VWTb","originalQuestion":"Why does my lock keep showing “Lock jammed” in the app?","question":"Why does my lock keep showing “Lock jammed” in the app?","originalAnswer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"i9OhGMjPrgopTQh0thmQ","originalQuestion":"How do I update the firmware on my Blusafe lock?","question":"How do I update the firmware on my Blusafe lock?","originalAnswer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"qTwTBkIrYePmkJM4PTjO","originalQuestion":"I can’t delete a user from the app.","question":"I can’t delete a user from the app.","originalAnswer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"2dlsBpbxcacBdWwn34pP","originalQuestion":"My lock only works intermittently.","question":"My lock only works intermittently.","originalAnswer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"nw8MzHj1yLQkp3q2YSXI","originalQuestion":"How do I reset my lock to factory settings?","question":"How do I reset my lock to factory settings?","originalAnswer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"KuQBtztjzkIMA3HokS2F","originalQuestion":"How do I pair a new fingerprint?","question":"How do I pair a new fingerprint?","originalAnswer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"cBubsFxwlMacOuFgDi5C","originalQuestion":"Can I assign admin and guest roles to users?","question":"Can I assign admin and guest roles to users?","originalAnswer":"Yes, the app allows assigning roles with different permissions for access control.","answer":"Yes, the app allows assigning roles with different permissions for access control."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"VRrM3S2N3ksBcyMRE7Bp","originalQuestion":"Does the lock store data if the app isn’t connected?","question":"Does the lock store data if the app isn’t connected?","originalAnswer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"GGAYvD6MfJVJtHiHLdp4","originalQuestion":"Why does my lock sometimes take a few seconds to respond?","question":"Why does my lock sometimes take a few seconds to respond?","originalAnswer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"IH7ixHb96zxJC4nDVNWT","originalQuestion":"What happens if I forget my admin code?","question":"What happens if I forget my admin code?","originalAnswer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"DesS5na37Gi97St2T7Ab","originalQuestion":"How do I check my firmware version?","question":"How do I check my firmware version?","originalAnswer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"AIJU4XzW2VnxMbLk32qp","originalQuestion":"Can I recover access if I lose my phone?","question":"Can I recover access if I lose my phone?","originalAnswer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"KB0vaHKhvieWpBNbgXpa","originalQuestion":"Can I reset the WiFi bridge without resetting the lock?","question":"Can I reset the WiFi bridge without resetting the lock?","originalAnswer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"1BnynhxE5NRZYTysnVPC","originalQuestion":"The lock is beeping continuously. What does that indicate?","question":"The lock is beeping continuously. What does that indicate?","originalAnswer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"H53t98dlAZQKfhCV5DvM","originalQuestion":"Can I manually lock the door from inside?","question":"Can I manually lock the door from inside?","originalAnswer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZGSp5EAztVOcvm8KnQSf","originalQuestion":"Is there a support number I can call?","question":"Is there a support number I can call?","originalAnswer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"UWeGqnSflv73WLjPCk9L","originalQuestion":"Can I use the lock during a power cut?","question":"Can I use the lock during a power cut?","originalAnswer":"Yes, the locks are battery-powered and remain fully operational during power outages.","answer":"Yes, the locks are battery-powered and remain fully operational during power outages."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"ESF5u44eSEL6MpfrDySL","originalQuestion":"Is it safe to leave batteries in the lock unused for months?","question":"Is it safe to leave batteries in the lock unused for months?","originalAnswer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"GedlO5IYJ1bhAJ3qbHuP","originalQuestion":"How do I know if my firmware is up to date?","question":"How do I know if my firmware is up to date?","originalAnswer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"iheaexAh4HKM4ghShC3j","originalQuestion":"What should I do if the calibration process fails repeatedly?","question":"What should I do if the calibration process fails repeatedly?","originalAnswer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"cILN4mwC9ikMtOu1lGXX","originalQuestion":"The app won’t scan my QR code. What should I do?","question":"The app won’t scan my QR code. What should I do?","originalAnswer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"zWCH5X9bsdWJjGcXnnWf","originalQuestion":"I hear a constant clicking noise from the lock.","question":"I hear a constant clicking noise from the lock.","originalAnswer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"Xzpr6pUzqCMTrd3y7ENx","originalQuestion":"The lock isn’t syncing with the app after setup.","question":"The lock isn’t syncing with the app after setup.","originalAnswer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"hCBcUfoMmq3Cf1Z8AnIL","originalQuestion":"How do I update the firmware on my lock?","question":"How do I update the firmware on my lock?","originalAnswer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"5T4Dg00w9UC56wCQuYMc","originalQuestion":"How can I test if my WiFi bridge is working?","question":"How can I test if my WiFi bridge is working?","originalAnswer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"5v6qYi0dfn1bxIAWnDmO","originalQuestion":"How do I reset the Mirage padlock?","question":"How do I reset the Mirage padlock?","originalAnswer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"xIiE763eg4cJDq0erVrT","originalQuestion":"My lock doesn’t make any sound even after replacing batteries.","question":"My lock doesn’t make any sound even after replacing batteries.","originalAnswer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"c5cph0hidoFvYulsWrpo","originalQuestion":"My keypad lights up but doesn’t respond to input.","question":"My keypad lights up but doesn’t respond to input.","originalAnswer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lgo40JNnW9jb0AgtvHQw","originalQuestion":"Why is there a delay between unlocking on the app and the lock responding?","question":"Why is there a delay between unlocking on the app and the lock responding?","originalAnswer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"zMKPQTogRVKYb4ajDU7Z","originalQuestion":"How do I soft reset the Origin Smart lock?","question":"How do I soft reset the Origin Smart lock?","originalAnswer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"T2ITosMhDGvDFdOA71iv","originalQuestion":"How do I reset the WiFi bridge?","question":"How do I reset the WiFi bridge?","originalAnswer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"JVg7FODzaD4QrYaldhad","originalQuestion":"What do I do if my lock doesn't calibrate properly?","question":"What do I do if my lock doesn't calibrate properly?","originalAnswer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"Qs9v8jzQO4YhTQ7axKwm","originalQuestion":"Why is the WiFi bridge not pairing with the app?","question":"Why is the WiFi bridge not pairing with the app?","originalAnswer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"lX2Zppm6AuCAUZx0alAZ","originalQuestion":"My lock shows “motor jam” — how do I fix it?","question":"My lock shows “motor jam” — how do I fix it?","originalAnswer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"tDGybL5npEoLc1IZaPuP","originalQuestion":"What should I do if the app crashes frequently?","question":"What should I do if the app crashes frequently?","originalAnswer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"6LZar482J7A4VpSrUsTo","originalQuestion":"The keypad buttons aren’t responding. What should I do?","question":"The keypad buttons aren’t responding. What should I do?","originalAnswer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"S0Vsld2It9IvQCcCYjCm","originalQuestion":"The lock says \"binding failed\" — what does that mean?","question":"The lock says \"binding failed\" — what does that mean?","originalAnswer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind."},{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"published":true,"isOutOfDate":false,"questionId":"4Pna1AiZPD08yXmrF5uK","originalQuestion":"Can I upgrade firmware manually?","question":"Can I upgrade firmware manually?","originalAnswer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported."}]},"E2oyxrKtTOfxeQMLbqV6":{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"originalQuestion":"Troubleshooting","isOutOfDate":false,"position":null,"published":true,"question":"Troubleshooting","questions":[{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JaQVDpoIyC1lUvMZjjfy","originalQuestion":"My Breeze handle is not responding. What should I check?","question":"My Breeze handle is not responding. What should I check?","originalAnswer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"BhR3bI2CyQana33LoOb6","originalQuestion":"The app is not pairing with my lock.","question":"The app is not pairing with my lock.","originalAnswer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"OlfbfPOSadNxMshSINon","originalQuestion":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","originalAnswer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"mxI6dwTjJ1h4uhqKOFNE","originalQuestion":"The handle turns but doesn’t retract the latch.","question":"The handle turns but doesn’t retract the latch.","originalAnswer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"V8la78diwJNX9zDN7XTz","originalQuestion":"My lock clicks but doesn’t unlock.","question":"My lock clicks but doesn’t unlock.","originalAnswer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JPyWozqxSvaSbBw95AtP","originalQuestion":"Why does my Mirage padlock not respond to fingerprint input?","question":"Why does my Mirage padlock not respond to fingerprint input?","originalAnswer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"fdZ4iIoDlbLLtVfOeyAn","originalQuestion":"The keypad is not lighting up when I press it.","question":"The keypad is not lighting up when I press it.","originalAnswer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"oHsq4fd39qVpzJ4sPFKf","originalQuestion":"My app says “Device Offline”. What does that mean?","question":"My app says “Device Offline”. What does that mean?","originalAnswer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"jy33cE9UCEEfm9wmJgQP","originalQuestion":"Why is the lock beeping but not unlocking?","question":"Why is the lock beeping but not unlocking?","originalAnswer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","answer":"Beeping often signals low battery or an access error. Replace the batteries and retry."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Pl4b4TewaF7uhfPImcOS","originalQuestion":"My Contour-V lock handle is spinning freely.","question":"My Contour-V lock handle is spinning freely.","originalAnswer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"AFMeu2UiQyjEmj4DN0QB","originalQuestion":"The fingerprint sensor flashes red. What does that mean?","question":"The fingerprint sensor flashes red. What does that mean?","originalAnswer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Shz67Tiv8HZnkJKfi1aa","originalQuestion":"The app shows “Sync failed” when updating users.","question":"The app shows “Sync failed” when updating users.","originalAnswer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"qARSM81zEUG2W5kw2b6D","originalQuestion":"The app keeps logging me out. Is that normal?","question":"The app keeps logging me out. Is that normal?","originalAnswer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7KOqBwahVVx0hpUsXIeP","originalQuestion":"Why is the fingerprint scanner slow to respond?","question":"Why is the fingerprint scanner slow to respond?","originalAnswer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Vm7tDqkVDACJfGICpRd7","originalQuestion":"Why is the lock unlocking on its own?","question":"Why is the lock unlocking on its own?","originalAnswer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NX98bU5j1Z1qSUBDuuCX","originalQuestion":"Can I power the lock from outside if the battery is dead?","question":"Can I power the lock from outside if the battery is dead?","originalAnswer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"TZbgxh5WmWae4SWfW9xr","originalQuestion":"My lock resets randomly. What causes this?","question":"My lock resets randomly. What causes this?","originalAnswer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"G0F4Xn4llJzVifp0fGZW","originalQuestion":"My lock won’t calibrate properly.","question":"My lock won’t calibrate properly.","originalAnswer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7oGciye6MC03O1emofYi","originalQuestion":"The WiFi bridge is connected but the lock is still offline.","question":"The WiFi bridge is connected but the lock is still offline.","originalAnswer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Wg09YNEtxOyeKJiOrcX1","originalQuestion":"My app shows “lock disconnected” even when I’m nearby.","question":"My app shows “lock disconnected” even when I’m nearby.","originalAnswer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"VRHM86DBh4idvWmeUWR7","originalQuestion":"Why is the handle loose after installation?","question":"Why is the handle loose after installation?","originalAnswer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"g0VBBTuoehCIbfTjj7tN","originalQuestion":"My PIN code works during the day but fails at night.","question":"My PIN code works during the day but fails at night.","originalAnswer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"RCNWbQxP9f2VfNIPhlfD","originalQuestion":"My lock isn’t making any sound. Is it broken?","question":"My lock isn’t making any sound. Is it broken?","originalAnswer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ixolks910zfn7lhUxsIq","originalQuestion":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"4A3m70zmQ6x6bP9Fo2e8","originalQuestion":"My lock’s batteries drain very quickly.","question":"My lock’s batteries drain very quickly.","originalAnswer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"xKTUMm8zhZfRpQPn75Sq","originalQuestion":"My keypad is unresponsive. What should I do?","question":"My keypad is unresponsive. What should I do?","originalAnswer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Mbh5mv4iYSb91wWBXNJ0","originalQuestion":"My RFID card is not working anymore.","question":"My RFID card is not working anymore.","originalAnswer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"TRJnIRdx9eZ0uDq9I577","originalQuestion":"Why is my lock beeping at night but works fine during the day?","question":"Why is my lock beeping at night but works fine during the day?","originalAnswer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"PBUNea8tCzhZFzH17VzB","originalQuestion":"Why does the app freeze when I try to add a new user?","question":"Why does the app freeze when I try to add a new user?","originalAnswer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"yWfQZN5EJrjKzgYWVi0G","originalQuestion":"My Mirage padlock isn’t charging. What should I check?","question":"My Mirage padlock isn’t charging. What should I check?","originalAnswer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NP203MlmURsFwnOX8Ko7","originalQuestion":"My lock clicks but doesn’t open. What could be wrong?","question":"My lock clicks but doesn’t open. What could be wrong?","originalAnswer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"tc3nEsH9oMqY5PpYEPXU","originalQuestion":"My app says “Device already bound” — what does this mean?","question":"My app says “Device already bound” — what does this mean?","originalAnswer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"mCbfGqGsFKpG2dlU72hb","originalQuestion":"My PINs work intermittently — what causes this?","question":"My PINs work intermittently — what causes this?","originalAnswer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"GVogjftqe8IUvEq4prL0","originalQuestion":"Why is the fingerprint scanner not detecting prints in the cold?","question":"Why is the fingerprint scanner not detecting prints in the cold?","originalAnswer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"7EL63EuS1FQeFGWe9waK","originalQuestion":"Why does the lock beep when I open or close it?","question":"Why does the lock beep when I open or close it?","originalAnswer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"jlSTbOBKf3Nwf76IvFUt","originalQuestion":"Why does the lock show as “offline” in the app?","question":"Why does the lock show as “offline” in the app?","originalAnswer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"gf7JWBNyHeJZpFvvvehm","originalQuestion":"Why isn’t my lock syncing with the app during setup?","question":"Why isn’t my lock syncing with the app during setup?","originalAnswer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"zzrpI9jZMLq5zMnp3UNC","originalQuestion":"Why does my lock battery die quickly even with new batteries?","question":"Why does my lock battery die quickly even with new batteries?","originalAnswer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"Nj4TMyARMhNvemTfFp1o","originalQuestion":"Why does the lock flash red and not respond?","question":"Why does the lock flash red and not respond?","originalAnswer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"fb2joZ2fJGTpTzL5244w","originalQuestion":"Why is the app not showing the correct battery level?","question":"Why is the app not showing the correct battery level?","originalAnswer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"kTSNOdtGCRntDoG18yyU","originalQuestion":"Why is there a lag between entering the PIN and the door unlocking?","question":"Why is there a lag between entering the PIN and the door unlocking?","originalAnswer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"M3kz3EgzjIJJpWuFJhDx","originalQuestion":"The fingerprint scanner is inconsistent. What should I do?","question":"The fingerprint scanner is inconsistent. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"G1QqryczaqFZ8QeqlznA","originalQuestion":"I can’t add a new fingerprint — it keeps failing.","question":"I can’t add a new fingerprint — it keeps failing.","originalAnswer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"iXwofbtXTM7DsA89ApTO","originalQuestion":"My lock responds late when using the app. What could be the cause?","question":"My lock responds late when using the app. What could be the cause?","originalAnswer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"JiEN1bsBcc1V0Pl58gvA","originalQuestion":"My app says “Failed to connect” during setup. What should I do?","question":"My app says “Failed to connect” during setup. What should I do?","originalAnswer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"FYpkuU9jTJzc8TiP5smH","originalQuestion":"Why is the auto-lock feature not working consistently?","question":"Why is the auto-lock feature not working consistently?","originalAnswer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"published":true,"isOutOfDate":false,"questionId":"NExr8vOpfaJrsPxXfLeG","originalQuestion":"Why is my WiFi bridge flashing red?","question":"Why is my WiFi bridge flashing red?","originalAnswer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"q5F0HR6HgkAYizg2m8X2","originalQuestion":"How do I reset the lock if it's unresponsive?","question":"How do I reset the lock if it's unresponsive?","originalAnswer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"qaP2f48ie2uwJRKHqIHG","originalQuestion":"Why does my lock keep flashing red or beeping?","question":"Why does my lock keep flashing red or beeping?","originalAnswer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"nLjXWRbknXD7uBgfqnK3","originalQuestion":"Why does the lock show “motor jam” and not operate?","question":"Why does the lock show “motor jam” and not operate?","originalAnswer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app."},{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":true,"published":true,"isOutOfDate":false,"questionId":"LGIp6CSQ59IbHV1QsbHG","originalQuestion":"What should I do if my lock doesn't respond to any input?","question":"What should I do if my lock doesn't respond to any input?","originalAnswer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support."}]},"QxbQqjsicfgVI4bnYgFS":{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"originalQuestion":"App & Account","isOutOfDate":false,"position":null,"published":true,"question":"App & Account","questions":[{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"AGBrIv0TKe1qPAzMfBM3","originalQuestion":"Can I control multiple properties from one account?","question":"Can I control multiple properties from one account?","originalAnswer":"Yes, the app supports managing locks across different properties from a single login.","answer":"Yes, the app supports managing locks across different properties from a single login."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"IuMgh8VEs7uZonMF58JO","originalQuestion":"Can multiple admins manage the same lock?","question":"Can multiple admins manage the same lock?","originalAnswer":"Yes, you can assign admin rights to other users from the app’s user management section.","answer":"Yes, you can assign admin rights to other users from the app’s user management section."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PJa5WOVTLKmP6AUL6muA","originalQuestion":"How do I transfer a lock to a new account?","question":"How do I transfer a lock to a new account?","originalAnswer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"agBlBvBIT5boObppuYc2","originalQuestion":"What happens if I change phones — will I lose my lock setup?","question":"What happens if I change phones — will I lose my lock setup?","originalAnswer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"MIWC4zdCMEh3gQ5xVFlW","originalQuestion":"I forgot my app login — how do I recover it?","question":"I forgot my app login — how do I recover it?","originalAnswer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Qxr9YGckW5AVGHJgHCTr","originalQuestion":"Can I export access logs for a property?","question":"Can I export access logs for a property?","originalAnswer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"fdqxt9OJNrvQf45qRJyx","originalQuestion":"Can I change the language of the app?","question":"Can I change the language of the app?","originalAnswer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"svMmtP2WE5vqlBuaPTOZ","originalQuestion":"Is there a limit to how many users I can add?","question":"Is there a limit to how many users I can add?","originalAnswer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"8r8UKi7aoXC6cHUnxZhV","originalQuestion":"Can I share my lock with someone in another country?","question":"Can I share my lock with someone in another country?","originalAnswer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"mW9EdSiuWHOrRwBfYxg0","originalQuestion":"Can I delete user access remotely?","question":"Can I delete user access remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"NXw34oMMLKhdGQ2jMwGn","originalQuestion":"How do I log out of all devices for my account?","question":"How do I log out of all devices for my account?","originalAnswer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"jdo3j0h3d2YbbqNUBMKI","originalQuestion":"Can I use the same account on multiple phones?","question":"Can I use the same account on multiple phones?","originalAnswer":"Yes, simply log into the same Blusafe account on each device to manage locks.","answer":"Yes, simply log into the same Blusafe account on each device to manage locks."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"swMfJaVbEF6ZG4oYQs4E","originalQuestion":"How do I clear all users from a lock?","question":"How do I clear all users from a lock?","originalAnswer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","answer":"Use the reset function on the lock itself or remove all users manually from the app under user management."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"fCpBGyXuOOBFw47509QW","originalQuestion":"Can I change the lock name in the app?","question":"Can I change the lock name in the app?","originalAnswer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","answer":"Yes, go to Device Settings > Name to rename your lock for easier identification."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"EfXPFvI0ErqEZXFt07K8","originalQuestion":"How can I reset my app password?","question":"How can I reset my app password?","originalAnswer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"l5IJeBR3uMRyzEw95Y45","originalQuestion":"Can multiple users be logged in to the same account at once?","question":"Can multiple users be logged in to the same account at once?","originalAnswer":"Yes, the same account can be used on multiple devices simultaneously.","answer":"Yes, the same account can be used on multiple devices simultaneously."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"KJJgRcIj7rjh1sO50LDI","originalQuestion":"Can I rename user profiles for better organization?","question":"Can I rename user profiles for better organization?","originalAnswer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"h3Yr5zcMKTlS8Cfdolex","originalQuestion":"Can I recover my access if I accidentally delete the app?","question":"Can I recover my access if I accidentally delete the app?","originalAnswer":"Yes, reinstall the app and log back into your account to restore your settings and access.","answer":"Yes, reinstall the app and log back into your account to restore your settings and access."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Z8WGL5kDNrhgvA8A5Yv1","originalQuestion":"Can I use different email addresses for different locks?","question":"Can I use different email addresses for different locks?","originalAnswer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"MdRQZ4JX1p3NO0wfnXyb","originalQuestion":"Can I manage multiple properties from one account?","question":"Can I manage multiple properties from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","answer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"2RRnSUmIj8usTP5LOQTU","originalQuestion":"Can I transfer lock ownership to someone else?","question":"Can I transfer lock ownership to someone else?","originalAnswer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PIVwDmDEm5sVk1M7OQpV","originalQuestion":"Can I restrict users to specific days only?","question":"Can I restrict users to specific days only?","originalAnswer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"PgLr7o11SrD7Qpavtqru","originalQuestion":"Can I manage multiple WiFi bridges in the same account?","question":"Can I manage multiple WiFi bridges in the same account?","originalAnswer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","answer":"Yes, you can manage multiple bridges and assign them to different locks across locations."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"1xhEkCJdTPliFrUavrcS","originalQuestion":"Can I create multiple admin users?","question":"Can I create multiple admin users?","originalAnswer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","answer":"Yes, you can assign admin rights to other users in the app to manage access and settings."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"Jp5HqZdqSMV9gi94eP9v","originalQuestion":"What permissions can I assign to different users?","question":"What permissions can I assign to different users?","originalAnswer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"68HW5IUEdUPxlBQ1zziy","originalQuestion":"Can I see which user accessed the lock and when?","question":"Can I see which user accessed the lock and when?","originalAnswer":"Yes, access logs show the method, time, and user for each unlock event.","answer":"Yes, access logs show the method, time, and user for each unlock event."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"yhxjBmfY7gEwpMwyaBZF","originalQuestion":"Can I log out remotely if I lose my phone?","question":"Can I log out remotely if I lose my phone?","originalAnswer":"Change your Blusafe account password to log out of all devices and secure access.","answer":"Change your Blusafe account password to log out of all devices and secure access."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"EyXoULp1vnUF3v3ePpOP","originalQuestion":"Can I view device activity history?","question":"Can I view device activity history?","originalAnswer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"published":true,"isOutOfDate":false,"questionId":"FzQ1JhNWsYKuREtHsSYM","originalQuestion":"What happens if I forget my app password?","question":"What happens if I forget my app password?","originalAnswer":"Use the “Forgot Password” option in the app to reset your password via email verification.","answer":"Use the “Forgot Password” option in the app to reset your password via email verification."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"r4lhXEk1DnxvOYbtRXv7","originalQuestion":"Can I track who accessed the lock and when?","question":"Can I track who accessed the lock and when?","originalAnswer":"Yes, access logs with user identification, time, and method are available in the app.","answer":"Yes, access logs with user identification, time, and method are available in the app."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"Loyo2zrpUBENvPj9KmQJ","originalQuestion":"Can I reset my app password if I forget it?","question":"Can I reset my app password if I forget it?","originalAnswer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"LR17sAFxNRR0JuDXSduU","originalQuestion":"Can I manage multiple properties and devices from one account?","question":"Can I manage multiple properties and devices from one account?","originalAnswer":"Yes, the app supports managing multiple devices and locations under a single account.","answer":"Yes, the app supports managing multiple devices and locations under a single account."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"Smc33zybbwPZ2D5hPq6q","originalQuestion":"Can I see all users who accessed the lock this week?","question":"Can I see all users who accessed the lock this week?","originalAnswer":"Yes, the access log can be filtered by date and shows user-specific entries.","answer":"Yes, the access log can be filtered by date and shows user-specific entries."},{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":true,"published":true,"isOutOfDate":false,"questionId":"jFChRti9k5Dqt07BhslO","originalQuestion":"Can I set up multiple admins for the same lock?","question":"Can I set up multiple admins for the same lock?","originalAnswer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities."}]},"ntBmRThvqKIK9YvYSkzN":{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"originalQuestion":"Product Features","isOutOfDate":false,"position":null,"published":true,"question":"Product Features","questions":[{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1edBeI1wf5AyYaOqiqlR","originalQuestion":"Do all locks include auto-locking functionality?","question":"Do all locks include auto-locking functionality?","originalAnswer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"kPGPTAUba97cHX1GN0w8","originalQuestion":"Can the lock be opened remotely?","question":"Can the lock be opened remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"z4eaBSepLN59wFEWFm1Y","originalQuestion":"How many users can I register on the fingerprint scanner?","question":"How many users can I register on the fingerprint scanner?","originalAnswer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"7Sswfj3JBhu6irAb73OI","originalQuestion":"Does the lock still work if the batteries run out?","question":"Does the lock still work if the batteries run out?","originalAnswer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"5SLvc8tTTFMQMZCv4jes","originalQuestion":"What battery type is required?","question":"What battery type is required?","originalAnswer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"bI8YAvZeXn19a6ugIUnY","originalQuestion":"Can I mute the sound on my lock?","question":"Can I mute the sound on my lock?","originalAnswer":"Yes, most models allow volume adjustment or muting through the app settings.","answer":"Yes, most models allow volume adjustment or muting through the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"KwqCbvj1hEKyA8wxWJaS","originalQuestion":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","originalAnswer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"0yErHQIDI6C2cB471VPS","originalQuestion":"Does the Cloud model have voice assistant integration?","question":"Does the Cloud model have voice assistant integration?","originalAnswer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"y0cnu6fjwRfXXfLDANLp","originalQuestion":"Can I schedule access for certain users?","question":"Can I schedule access for certain users?","originalAnswer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"4rf6YjyvnzbRKQsF7GKI","originalQuestion":"What access methods are supported by the Cloud-S?","question":"What access methods are supported by the Cloud-S?","originalAnswer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","originalQuestion":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Ewu5sRz7biuuJINkNgS6","originalQuestion":"Is there a silent/unlock mode?","question":"Is there a silent/unlock mode?","originalAnswer":"Most models allow sound volume adjustment or mute mode via the app.","answer":"Most models allow sound volume adjustment or mute mode via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zRmVsmwPGMvkDJuGhrgb","originalQuestion":"Can I assign access for specific days of the week?","question":"Can I assign access for specific days of the week?","originalAnswer":"Yes, most smart models allow scheduling access per user down to specific days and times.","answer":"Yes, most smart models allow scheduling access per user down to specific days and times."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"AIadHIMyqY6lia9zIs7U","originalQuestion":"Can I use the lock without any app?","question":"Can I use the lock without any app?","originalAnswer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"mxZdJlyYfFsZrGqMYiFm","originalQuestion":"Is there a notification if someone tries to open the door unsuccessfully?","question":"Is there a notification if someone tries to open the door unsuccessfully?","originalAnswer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zkpub16tOhyYXdpLPN9r","originalQuestion":"Can I share access remotely without a WiFi bridge?","question":"Can I share access remotely without a WiFi bridge?","originalAnswer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OTf7OB4ONZSdOkwuRJLE","originalQuestion":"What’s the lifespan of the batteries?","question":"What’s the lifespan of the batteries?","originalAnswer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"oEjFOnkxyGpa7jKwgnEx","originalQuestion":"Is there a guest mode in the Blusafe app?","question":"Is there a guest mode in the Blusafe app?","originalAnswer":"Yes, guest access can be set with temporary PINs or schedules through the app.","answer":"Yes, guest access can be set with temporary PINs or schedules through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"vBqxtWGn66VzHLl3LsmN","originalQuestion":"Can I set a one-time PIN code for a visitor?","question":"Can I set a one-time PIN code for a visitor?","originalAnswer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"H3N3AQXORl4KXsgbWD2r","originalQuestion":"Is auto-lock adjustable in timing?","question":"Is auto-lock adjustable in timing?","originalAnswer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"k93pREKqUa6tZhc2ISWU","originalQuestion":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"Can I disable auto-lock if I don’t want the door locking automatically?","originalAnswer":"Yes, auto-lock can be turned off from the lock settings in the app.","answer":"Yes, auto-lock can be turned off from the lock settings in the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"yaTjd7GXMfDzjuStYTQY","originalQuestion":"Does the lock support voice assistant commands?","question":"Does the lock support voice assistant commands?","originalAnswer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZTzvMQLfD8w0RaRWP5x5","originalQuestion":"Can I receive alerts when someone uses the lock?","question":"Can I receive alerts when someone uses the lock?","originalAnswer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"QGqs1VCdIX0w6l9hIMug","originalQuestion":"Can I set the lock to automatically unlock when I arrive home?","question":"Can I set the lock to automatically unlock when I arrive home?","originalAnswer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"DdEN47soBP6qAJrNe9UT","originalQuestion":"Can I integrate Blusafe locks with IFTTT?","question":"Can I integrate Blusafe locks with IFTTT?","originalAnswer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"8rscVWsbNS5iDJc0MLoc","originalQuestion":"Can I log access history for all users?","question":"Can I log access history for all users?","originalAnswer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"zAvTLMMxkmcgRprXjyO3","originalQuestion":"Is there a holiday mode to disable all users temporarily?","question":"Is there a holiday mode to disable all users temporarily?","originalAnswer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"TYq5BUGnXTdbnw53D3U0","originalQuestion":"Can I lock and unlock the door using a smartwatch?","question":"Can I lock and unlock the door using a smartwatch?","originalAnswer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"HDUtkVcMM6LT1a5KuggC","originalQuestion":"Is the keypad backlit for night use?","question":"Is the keypad backlit for night use?","originalAnswer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"twkCZhC4K9BKmrvG1WzR","originalQuestion":"Can I use the lock with gloves on?","question":"Can I use the lock with gloves on?","originalAnswer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"z18CsscAsAejIUSHsgv5","originalQuestion":"Does the lock make a sound when it locks or unlocks?","question":"Does the lock make a sound when it locks or unlocks?","originalAnswer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"l19k0vgsAeqnRvZk7WNT","originalQuestion":"Can I customize the lock’s sound or volume?","question":"Can I customize the lock’s sound or volume?","originalAnswer":"Many models allow volume adjustment or mute settings via the app.","answer":"Many models allow volume adjustment or mute settings via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"mtdAf2gd0SizXATixlZF","originalQuestion":"Does the Mirage padlock have a keypad option?","question":"Does the Mirage padlock have a keypad option?","originalAnswer":"No, Mirage is fingerprint-only with a mechanical key backup.","answer":"No, Mirage is fingerprint-only with a mechanical key backup."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"7SjMl9F9vaoB1XMa60OR","originalQuestion":"Can I create multiple one-time PINs for different users?","question":"Can I create multiple one-time PINs for different users?","originalAnswer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"asYvyTcmdZvDAyE6LoFp","originalQuestion":"Does the Breeze lock support manual key override?","question":"Does the Breeze lock support manual key override?","originalAnswer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OIVZ8vxQlelayVcC3WdS","originalQuestion":"Can I disable the keypad for extra security?","question":"Can I disable the keypad for extra security?","originalAnswer":"Yes, some models allow temporary deactivation of keypad input via the app.","answer":"Yes, some models allow temporary deactivation of keypad input via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LZSeZT0T2U7lkZnPYrtP","originalQuestion":"Can I change the color of the keypad backlight?","question":"Can I change the color of the keypad backlight?","originalAnswer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","answer":"No, the backlight color is fixed. Most models use white or blue LED lighting."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"fV84SjqT6zMorKzosYVR","originalQuestion":"Can I assign different access levels to users?","question":"Can I assign different access levels to users?","originalAnswer":"Yes, you can assign admin or standard access roles through the app’s user management.","answer":"Yes, you can assign admin or standard access roles through the app’s user management."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"tsuHMCH8pdEe3fPc6KKq","originalQuestion":"Does the lock auto-relock if the door is left open?","question":"Does the lock auto-relock if the door is left open?","originalAnswer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"PAWgRkzEt4Wd5vdUom7r","originalQuestion":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"dXwwMHGHckPc8Wgy5WX2","originalQuestion":"Is there a silent mode for night-time use?","question":"Is there a silent mode for night-time use?","originalAnswer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"6O4IyaV4sTJ2hXp5F09R","originalQuestion":"Can I program different PINs for weekdays and weekends?","question":"Can I program different PINs for weekdays and weekends?","originalAnswer":"Yes, the app supports schedule-based PINs that can vary by day and time.","answer":"Yes, the app supports schedule-based PINs that can vary by day and time."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1lQXpCVFhFR5rYuj4oph","originalQuestion":"Can I disable notifications for access logs?","question":"Can I disable notifications for access logs?","originalAnswer":"Yes, you can manage notification preferences in the app settings.","answer":"Yes, you can manage notification preferences in the app settings."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"8xd4jnrdqJv2EUYgH046","originalQuestion":"Does the Cloud-S support NFC cards?","question":"Does the Cloud-S support NFC cards?","originalAnswer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"wxk4nVqtT9IWgAhEZ1yS","originalQuestion":"Can I see who unlocked the door and when?","question":"Can I see who unlocked the door and when?","originalAnswer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint)."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LjP5wW9kBXLnGBbDrr56","originalQuestion":"Can I use voice commands to check if the door is locked?","question":"Can I use voice commands to check if the door is locked?","originalAnswer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Emu6mdzx0Q2eZm3MLh0g","originalQuestion":"Can I disable auto-lock during the day and enable it at night?","question":"Can I disable auto-lock during the day and enable it at night?","originalAnswer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Pz0KpUF7SjG6Mwk6v0cT","originalQuestion":"Can I create a permanent access code for my cleaner?","question":"Can I create a permanent access code for my cleaner?","originalAnswer":"Yes, permanent PINs can be created and assigned to specific users via the app.","answer":"Yes, permanent PINs can be created and assigned to specific users via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"LVDhw6wNFtWwAHyh2DgG","originalQuestion":"Does the lock have a tamper alarm?","question":"Does the lock have a tamper alarm?","originalAnswer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"uYAlGdQLp5hZ3y9M5ksL","originalQuestion":"Can I set a PIN to expire after a few hours?","question":"Can I set a PIN to expire after a few hours?","originalAnswer":"Yes, temporary PINs can be created with custom start and end times through the app.","answer":"Yes, temporary PINs can be created with custom start and end times through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"wPpfSNXxTSfymm6GRZBR","originalQuestion":"Can I lock and unlock remotely from abroad?","question":"Can I lock and unlock remotely from abroad?","originalAnswer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"R5Yh0q3H0JZe1pRudqxN","originalQuestion":"Can I schedule the lock to auto-lock only at night?","question":"Can I schedule the lock to auto-lock only at night?","originalAnswer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","originalQuestion":"Does the app show battery percentage?","question":"Does the app show battery percentage?","originalAnswer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"1RaH7Whizvc5ZS4pZoMH","originalQuestion":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","originalAnswer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"iw61aVUupOCIo9AGkgot","originalQuestion":"Is there an emergency power option if the lock dies?","question":"Is there an emergency power option if the lock dies?","originalAnswer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"k2spZsE17wQ6a4phE5fq","originalQuestion":"Can I issue PINs with access only on weekends?","question":"Can I issue PINs with access only on weekends?","originalAnswer":"Yes, schedule-based PINs can be set for specific days and times using the app.","answer":"Yes, schedule-based PINs can be set for specific days and times using the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"5MLi8FXJNzlx8IJmf3o4","originalQuestion":"Can I hide access logs from other users?","question":"Can I hide access logs from other users?","originalAnswer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ep1Bo16NpCL63TpGcviA","originalQuestion":"Can I lock the door from the outside without using the app or keypad?","question":"Can I lock the door from the outside without using the app or keypad?","originalAnswer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"lGCxRr5SIl2Za53XELp6","originalQuestion":"Is the keypad waterproof?","question":"Is the keypad waterproof?","originalAnswer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"RFsCE3oC1q7uPHubf6Kx","originalQuestion":"Can I export the access logs?","question":"Can I export the access logs?","originalAnswer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"gYrvh1RfNAIdtHC8mjmf","originalQuestion":"Does the lock support remote unlocking by support agents?","question":"Does the lock support remote unlocking by support agents?","originalAnswer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"XydifzdSUo6E9EszpBJC","originalQuestion":"Can I assign unique fingerprints to different users?","question":"Can I assign unique fingerprints to different users?","originalAnswer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"qbzWdiY6ioXXHsZ5W9SO","originalQuestion":"Does the keypad illuminate at night?","question":"Does the keypad illuminate at night?","originalAnswer":"Yes, the keypad features a backlight for visibility in low-light conditions.","answer":"Yes, the keypad features a backlight for visibility in low-light conditions."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"PGxacICN6zFGQUFkIITM","originalQuestion":"Can I set a PIN to be valid for a single day only?","question":"Can I set a PIN to be valid for a single day only?","originalAnswer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"r7RwXkuYmMaw2fvLsIsf","originalQuestion":"Does the lock notify me if someone tries to break in?","question":"Does the lock notify me if someone tries to break in?","originalAnswer":"Some models have tamper alarms and will notify via the app if triggered.","answer":"Some models have tamper alarms and will notify via the app if triggered."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"ZNxG0TDZu04kurTVnf38","originalQuestion":"Can I lock the door from the inside without using the app?","question":"Can I lock the door from the inside without using the app?","originalAnswer":"Yes, most models have a manual thumbturn or button to lock from the inside.","answer":"Yes, most models have a manual thumbturn or button to lock from the inside."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"Idnb5jWToFgb0cR9JjOS","originalQuestion":"Does the lock have an auto-lock delay setting?","question":"Does the lock have an auto-lock delay setting?","originalAnswer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"kEdb3jJmXlhdiYNCUod3","originalQuestion":"Can I create a one-time-use code for guests?","question":"Can I create a one-time-use code for guests?","originalAnswer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"SPlyOTsUhVvAFE9lNcOs","originalQuestion":"Is there a lockout mode after failed attempts?","question":"Is there a lockout mode after failed attempts?","originalAnswer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"IPKL4DnLbwGq2iqxSh3Q","originalQuestion":"Can I check the lock status remotely?","question":"Can I check the lock status remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"cwaBG10f47EKZQYjT9Ma","originalQuestion":"Can the keypad be used in the rain?","question":"Can the keypad be used in the rain?","originalAnswer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"QHUZZl1qnovim0SQRYwA","originalQuestion":"Can I use voice control to unlock the door?","question":"Can I use voice control to unlock the door?","originalAnswer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"OdgxjsDn6bRAQl5izCaV","originalQuestion":"Can I use multiple unlocking methods on one lock?","question":"Can I use multiple unlocking methods on one lock?","originalAnswer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"9I2KtUn9Do5yaewbPq50","originalQuestion":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","originalAnswer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"RE7LSWSHvpROqMWJsiHx","originalQuestion":"Can I create one-time and scheduled access codes?","question":"Can I create one-time and scheduled access codes?","originalAnswer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"eZzwwef0NURNxg58SGGc","originalQuestion":"Does the app provide real-time access logs and notifications?","question":"Does the app provide real-time access logs and notifications?","originalAnswer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"prUx6kuXejI0CqejXeGH","originalQuestion":"Is there an auto-lock feature, and can I customize its delay?","question":"Is there an auto-lock feature, and can I customize its delay?","originalAnswer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"GUErgBmi2ijh5x35Er8q","originalQuestion":"Are fingerprint sensors reliable in different weather conditions?","question":"Are fingerprint sensors reliable in different weather conditions?","originalAnswer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"NuJixjnAbMGUnNSrVhYu","originalQuestion":"Can I lock/unlock remotely while abroad?","question":"Can I lock/unlock remotely while abroad?","originalAnswer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"iA9T61xCAVQQVj2o0gSo","originalQuestion":"Does the lock have an emergency power backup option?","question":"Does the lock have an emergency power backup option?","originalAnswer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"qihswei8ggv4QNfAkKWx","originalQuestion":"Is there a tamper alarm or lockout after failed access attempts?","question":"Is there a tamper alarm or lockout after failed access attempts?","originalAnswer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"0I3GkGoJtDPFg8Br4CfR","originalQuestion":"Can I manage multiple properties and locks from one account?","question":"Can I manage multiple properties and locks from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","answer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"scl6SD1TOyumxh8HCEeq","originalQuestion":"Can users be assigned different permission levels?","question":"Can users be assigned different permission levels?","originalAnswer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","answer":"Yes, you can assign admin or basic user roles, with different levels of control and access."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"RkG034kBb6KLaLnKIlzN","originalQuestion":"Can I delay the auto-lock feature to allow time to exit?","question":"Can I delay the auto-lock feature to allow time to exit?","originalAnswer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"QkRWC8T0FZtTi9M93HEB","originalQuestion":"Are temporary PINs secure and do they expire?","question":"Are temporary PINs secure and do they expire?","originalAnswer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"published":true,"isOutOfDate":false,"questionId":"I7QrDNegW9khPYpNCrRg","originalQuestion":"Can I check battery status from the app?","question":"Can I check battery status from the app?","originalAnswer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low."},{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":true,"published":true,"isOutOfDate":false,"questionId":"imVLxJOwiZOnJACMcwYC","originalQuestion":"Will the lock still work if WiFi goes down?","question":"Will the lock still work if WiFi goes down?","originalAnswer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access."}]}},"Show Navigation":{"Home":"Home","Message":"Message","Track":"Track","Help":"Help","Contact us title":"Contact us","Online status":"We are online","Online message":"Hi there 👋. Thank you for reaching out. We'll be with you in a moment","Offline message":"Hi there, we are currently offline. 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We're doing our best to deliver it promptly for you.</p>"},"79bcbf4d-9d46-4629-85ed-9c14ba59ade8":{"questionId":"79bcbf4d-9d46-4629-85ed-9c14ba59ade8","question":"🔁 Return policy","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>","originalQuestion":"🔁 Return policy","originalAnswer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>"}},"FAQ page":{"Heading":"Frequently Asked Questions","Description":"Got a question? 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Templates and screws are included with the lock.","question":"What tools do I need to install a Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"03QBRBizygNJyAEKlEyJ"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties and locks from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0I3GkGoJtDPFg8Br4CfR"},{"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","question":"How do I get confirmation that my return has been received?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0PDiBuTFiX4QaSTxsm7K"},{"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","question":"What courier does Blusafe use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0k9fRLBPNYQXsIWErRry"},{"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","question":"Does the Cloud model have voice assistant integration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0yErHQIDI6C2cB471VPS"},{"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0ze53zsES1qvXPrJcy57"},{"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","question":"The lock is beeping continuously. What does that indicate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1BnynhxE5NRZYTysnVPC"},{"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1FEiDPNa9iyZldWSasUk"},{"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1RaH7Whizvc5ZS4pZoMH"},{"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","question":"Do I need internet access during lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1ZeHbN53s3tNa9O3uMcD"},{"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1cZfp6QzXUQ9pmdc0i9p"},{"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","question":"Do all locks include auto-locking functionality?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1edBeI1wf5AyYaOqiqlR"},{"answer":"Yes, you can manage notification preferences in the app settings.","question":"Can I disable notifications for access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1lQXpCVFhFR5rYuj4oph"},{"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","question":"Can I use the lock on metal gates or sheds?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xVKYoq78p0rKDsBNY18"},{"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","question":"Can I create multiple admin users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xhEkCJdTPliFrUavrcS"},{"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","question":"Will the Apollo fit flush with my composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1yzia4bvAoDG2PPiK1sc"},{"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","question":"Is there a restocking fee for returns?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"23PM4aL7XY5DENil5Gzo"},{"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","question":"Can I request a weekend delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2McyKBPD6Pnn0ojebAoI"},{"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","question":"Can I use the lock with a smart home hub like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2QucCMmMH6pKzjPnl9wE"},{"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","question":"Can I transfer lock ownership to someone else?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2RRnSUmIj8usTP5LOQTU"},{"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","question":"My lock only works intermittently.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2dlsBpbxcacBdWwn34pP"},{"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","question":"What condition must the product be in to qualify for return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2vBcjdl8gud2yogiZXt5"},{"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","question":"Do I need to include accessories when returning a product?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3HyhHO7bwPjYe2evFq2e"},{"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","question":"Can I mount the WiFi bridge behind a door or cupboard?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3VKkEbzjNhxTvgZiTjGn"},{"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","question":"Can I cancel my order before it ships?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3hTTlkrN1UmbBPz00WRb"},{"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","question":"My lock’s batteries drain very quickly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4A3m70zmQ6x6bP9Fo2e8"},{"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","question":"Does the lock work with ring doorbells or cameras?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4PIXXsGJGeS0LoGLinnM"},{"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","question":"Can I upgrade firmware manually?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4Pna1AiZPD08yXmrF5uK"},{"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","question":"Can I install a Blusafe lock on an inward opening door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4RfE7AvfLImYgj4xYm2k"},{"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","question":"Can I install the lock on a composite or uPVC door?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4b8tFwyNNyJy2vwDKXlu"},{"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","question":"Can I change my delivery method after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4eeKA9sGDCRTE2AhXXyR"},{"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","question":"What access methods are supported by the Cloud-S?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4rf6YjyvnzbRKQsF7GKI"},{"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","question":"Do Blusafe locks support RFID key fobs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4xnWTpvTKlwbBcFnpUGu"},{"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","question":"Will the Cloud model fit a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"52UlfR8fuiMYhp748C6I"},{"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","question":"Do I get a replacement before returning a faulty unit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5JGZGwqyijKxNciQiZg8"},{"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","question":"Can I hide access logs from other users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5MLi8FXJNzlx8IJmf3o4"},{"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","question":"What battery type is required?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5SLvc8tTTFMQMZCv4jes"},{"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","question":"How can I test if my WiFi bridge is working?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5T4Dg00w9UC56wCQuYMc"},{"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","question":"Will it work with smart home hubs like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5br0EvRUHFn0c7QptOI3"},{"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","question":"How do I reset the Mirage padlock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5v6qYi0dfn1bxIAWnDmO"},{"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","question":"Does the lock support Apple Watch or similar wearables?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5xb32VZX6pN94hmy7cRs"},{"answer":"Yes, access logs show the method, time, and user for each unlock event.","question":"Can I see which user accessed the lock and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"68HW5IUEdUPxlBQ1zziy"},{"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","question":"Do your locks work with mobile access via Apple Watch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6C4YHfSV8J0ChbqGEiHs"},{"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","question":"The keypad buttons aren’t responding. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6LZar482J7A4VpSrUsTo"},{"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","question":"Can I program different PINs for weekdays and weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6O4IyaV4sTJ2hXp5F09R"},{"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","question":"Does the Apollo work with sash locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6eSjcYvrfV0YULq3uGw6"},{"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","question":"Are Blusafe locks fire-rated?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6n0xSpTv7Z8HSD6njTYo"},{"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","question":"Can I use rechargeable batteries in my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6tnDC2R1G3osHRbSU8mP"},{"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","question":"Why does the lock beep when I open or close it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7EL63EuS1FQeFGWe9waK"},{"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","question":"Why is the fingerprint scanner slow to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7KOqBwahVVx0hpUsXIeP"},{"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","question":"Can I create multiple one-time PINs for different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7SjMl9F9vaoB1XMa60OR"},{"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","question":"Does the lock still work if the batteries run out?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7Sswfj3JBhu6irAb73OI"},{"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","question":"Can I exchange for a different model?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7gEpFAupfO3YhfyO2zx4"},{"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","question":"The WiFi bridge is connected but the lock is still offline.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7oGciye6MC03O1emofYi"},{"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","question":"Can the Breeze-C be installed on internal doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"80qYznex4fh2UldRgv7c"},{"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","question":"Can I add installation service during checkout?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"87W8kl0rnsQuwyQAvpkY"},{"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","question":"Will Blusafe locks work in Australia?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8DPz7DYycMLRqHmtdH6B"},{"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","question":"What is the return period?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8h9tJWkE2GVLpla4Ipjw"},{"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","question":"Can I share my lock with someone in another country?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8r8UKi7aoXC6cHUnxZhV"},{"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","question":"Can I log access history for all users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8rscVWsbNS5iDJc0MLoc"},{"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","question":"Does the Cloud-S support NFC cards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8xd4jnrdqJv2EUYgH046"},{"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","question":"Can Blusafe locks be installed on double doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9HxdkDjH7fDmwSCSG9Yw"},{"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9I2KtUn9Do5yaewbPq50"},{"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","question":"Can I delay delivery for a later date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9daIEFz4m6vSTyDP95S3"},{"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","question":"Can I use the same Tuya app for my smart bulbs and my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9xBtMerrGX3Iahc53ExB"},{"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","question":"The fingerprint sensor flashes red. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AFMeu2UiQyjEmj4DN0QB"},{"answer":"Yes, the app supports managing locks across different properties from a single login.","question":"Can I control multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AGBrIv0TKe1qPAzMfBM3"},{"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","question":"Can I recover access if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIJU4XzW2VnxMbLk32qp"},{"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","question":"Can I use the lock without any app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIadHIMyqY6lia9zIs7U"},{"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","question":"I opened the box but didn’t install it. Can I still return the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AKCFkJADdMM3i8E5kzRK"},{"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","question":"What if I no longer have the original packaging?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AVwX0mDbxeXqhHuOuB3m"},{"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AZJQmm1B0cw5j8c8GusS"},{"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","question":"Will the system work on both Android and iOS?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Al1X0bjxd6ApsMRj6gJt"},{"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","question":"The app is not pairing with my lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BhR3bI2CyQana33LoOb6"},{"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","question":"I received the wrong item. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BrLG61XfKRsnVKFWg0pV"},{"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","question":"Do I need to use the Blusafe installation template?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C0D1XrVhjSo8XeKAlUyH"},{"answer":"Typically 30–60 minutes, depending on the model and door condition.","question":"How long does installation take?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C7onbpBrLLJOR8K6v1oy"},{"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CZ4dFGsotIcEhdOHRznq"},{"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","question":"Will the Yunity handle work on an electric roller shutter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CpenyXyldVVBI7Ev6Nuc"},{"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","question":"Can I integrate Blusafe locks with IFTTT?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DdEN47soBP6qAJrNe9UT"},{"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","question":"How do I check my firmware version?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DesS5na37Gi97St2T7Ab"},{"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","question":"I bought the wrong finish — can I exchange the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Di7Ccxy3zj0dthQSKeDR"},{"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","question":"Can I get a spare mechanical key?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DkgphWaEQx0RpeP2OG18"},{"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","question":"My app isn't updating lock activity.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ED2kPSAhKLzwUcASFyKu"},{"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","question":"Is it safe to leave batteries in the lock unused for months?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ESF5u44eSEL6MpfrDySL"},{"answer":"Returns are accepted within 30 days if the item is unused and in original packaging.","question":"What is the return policy if the product is unused?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ef8sw2RlNoRFdlpaHtkL"},{"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","question":"How can I reset my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EfXPFvI0ErqEZXFt07K8"},{"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","question":"Can I disable auto-lock during the day and enable it at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Emu6mdzx0Q2eZm3MLh0g"},{"answer":"Most models allow sound volume adjustment or mute mode via the app.","question":"Is there a silent/unlock mode?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ewu5sRz7biuuJINkNgS6"},{"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","question":"Can I view device activity history?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EyXoULp1vnUF3v3ePpOP"},{"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","question":"Do you support left- and right-handed door orientations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"F0lNQug67BJ6TbqlLy0I"},{"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","question":"Is there a difference between the Origin and Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FGlD3UBh50FafrSAXVdB"},{"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","question":"Why is the auto-lock feature not working consistently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FYpkuU9jTJzc8TiP5smH"},{"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","question":"Can I use the Mirage padlock for lockers or gym use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FbBzD9TfTRUuSHFoOWUW"},{"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","question":"What happens if I forget my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FzQ1JhNWsYKuREtHsSYM"},{"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","question":"My lock won’t calibrate properly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G0F4Xn4llJzVifp0fGZW"},{"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","question":"I can’t add a new fingerprint — it keeps failing.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G1QqryczaqFZ8QeqlznA"},{"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G5ZiYsVHKD6S0LrTQep5"},{"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","question":"Can I use the fingerprint scanner if my hands are wet?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G7zG6QioIy4prwnuXZMx"},{"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","question":"Does the Origin Smart work with Euro profile cylinders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GCTiYHjafLfxjEZzE2UA"},{"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","question":"Why does my lock sometimes take a few seconds to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GGAYvD6MfJVJtHiHLdp4"},{"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","question":"Are fingerprint sensors reliable in different weather conditions?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GUErgBmi2ijh5x35Er8q"},{"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","question":"Why is the fingerprint scanner not detecting prints in the cold?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GVogjftqe8IUvEq4prL0"},{"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","question":"How do I know if my firmware is up to date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GedlO5IYJ1bhAJ3qbHuP"},{"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","question":"Is auto-lock adjustable in timing?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H3N3AQXORl4KXsgbWD2r"},{"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","question":"Can I manually lock the door from inside?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H53t98dlAZQKfhCV5DvM"},{"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","question":"Is the keypad backlit for night use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HDUtkVcMM6LT1a5KuggC"},{"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","question":"Are Blusafe locks weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HLQXlqK7vXFFrMxWsvHf"},{"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","question":"Will the app work on Huawei devices without Google Play?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HoLgilFHDCoiZC4lB9NA"},{"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","question":"Can I check battery status from the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"I7QrDNegW9khPYpNCrRg"},{"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","question":"What happens if I forget my admin code?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IH7ixHb96zxJC4nDVNWT"},{"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","question":"Can I check the lock status remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IPKL4DnLbwGq2iqxSh3Q"},{"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","question":"Does the lock have an auto-lock delay setting?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Idnb5jWToFgb0cR9JjOS"},{"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","question":"Do the locks support British Standard mortice locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IeWAua39HBdDyenUgbQq"},{"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","question":"Can multiple admins manage the same lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IuMgh8VEs7uZonMF58JO"},{"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ixolks910zfn7lhUxsIq"},{"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","question":"Does the WiFi bridge need to be in the same room as the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J5dCCfLij8oHuhv2v1dE"},{"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","question":"How long does delivery usually take within the UK?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J6S087rGeb0MM2iMUXfT"},{"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","question":"Do you provide VAT invoices?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JADZeoU3AmfHpAR3K9lc"},{"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","question":"Can Blusafe locks integrate with Ring or Nest systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JEK42fKk60AttTafzq4N"},{"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","question":"What tools do I need to install a Blusafe smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPvk9zjsUN0C3QmZ2dqG"},{"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","question":"Why does my Mirage padlock not respond to fingerprint input?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPyWozqxSvaSbBw95AtP"},{"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","question":"What do I do if my lock doesn't calibrate properly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JVg7FODzaD4QrYaldhad"},{"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","question":"My Breeze handle is not responding. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JaQVDpoIyC1lUvMZjjfy"},{"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","question":"My app says “Failed to connect” during setup. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JiEN1bsBcc1V0Pl58gvA"},{"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","question":"The template doesn’t match my door – what should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jn5Tyxe5d8Do76dDLkIH"},{"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","question":"What permissions can I assign to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jp5HqZdqSMV9gi94eP9v"},{"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","question":"Can I reset the WiFi bridge without resetting the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KB0vaHKhvieWpBNbgXpa"},{"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","question":"Can I rename user profiles for better organization?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KJJgRcIj7rjh1sO50LDI"},{"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","question":"How do I package a return securely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KS3hrlPihZphNBX3c261"},{"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","question":"Is there a template included for drilling the correct holes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KqNPYZIgrKFCXRyEePhJ"},{"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","question":"How do I pair a new fingerprint?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KuQBtztjzkIMA3HokS2F"},{"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KwqCbvj1hEKyA8wxWJaS"},{"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","question":"What should I do if my lock doesn't respond to any input?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LGIp6CSQ59IbHV1QsbHG"},{"answer":"Yes, the app supports managing multiple devices and locations under a single account.","question":"Can I manage multiple properties and devices from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LR17sAFxNRR0JuDXSduU"},{"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","question":"Does the lock have a tamper alarm?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LVDhw6wNFtWwAHyh2DgG"},{"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","question":"Can I change the color of the keypad backlight?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LZSeZT0T2U7lkZnPYrtP"},{"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","question":"Can I use voice commands to check if the door is locked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LjP5wW9kBXLnGBbDrr56"},{"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","question":"Can I reset my app password if I forget it?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Loyo2zrpUBENvPj9KmQJ"},{"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","question":"Can the Infinity Smart be installed on uPVC doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ltw5j0Eu3ID3Ir8hGVs3"},{"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","question":"The fingerprint scanner is inconsistent. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"M3kz3EgzjIJJpWuFJhDx"},{"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","question":"I forgot my app login — how do I recover it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MIWC4zdCMEh3gQ5xVFlW"},{"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","question":"My RFID card is not working anymore.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Mbh5mv4iYSb91wWBXNJ0"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MdRQZ4JX1p3NO0wfnXyb"},{"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","question":"Will the Origin Smart work with Scandinavian locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MivWnDZ1ou334vvpMz4U"},{"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","question":"Can the Contour be installed on glass doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MvuwMOP1VqrxEMFy8LYr"},{"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","question":"Why is my WiFi bridge flashing red?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NExr8vOpfaJrsPxXfLeG"},{"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","question":"My lock clicks but doesn’t open. What could be wrong?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NP203MlmURsFwnOX8Ko7"},{"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","question":"Can I power the lock from outside if the battery is dead?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NX98bU5j1Z1qSUBDuuCX"},{"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","question":"How do I log out of all devices for my account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NXw34oMMLKhdGQ2jMwGn"},{"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","question":"Do you ship on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NfZcRrI0K2VU3VRgN71N"},{"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","question":"Why does the lock flash red and not respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Nj4TMyARMhNvemTfFp1o"},{"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NtePBxC0YQBHygF7egAm"},{"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","question":"Can I lock/unlock remotely while abroad?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NuJixjnAbMGUnNSrVhYu"},{"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","question":"Can I use third-party NFC tags for unlocking?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NyrzAyd6VuYnnhUQ9QD6"},{"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","question":"Does Blusafe provide installation services?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ODaOM9Olm7mQqBoED3XT"},{"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","question":"Can I disable the keypad for extra security?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OIVZ8vxQlelayVcC3WdS"},{"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","question":"What’s the lifespan of the batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OTf7OB4ONZSdOkwuRJLE"},{"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","question":"Can I use multiple unlocking methods on one lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OdgxjsDn6bRAQl5izCaV"},{"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OlfbfPOSadNxMshSINon"},{"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","question":"Do I need to drill through the door to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"P0XOONQnFneRyGDnrmES"},{"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PAWgRkzEt4Wd5vdUom7r"},{"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","question":"Why does the app freeze when I try to add a new user?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PBUNea8tCzhZFzH17VzB"},{"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","question":"Can I set a PIN to be valid for a single day only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PGxacICN6zFGQUFkIITM"},{"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","question":"Can I restrict users to specific days only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PIVwDmDEm5sVk1M7OQpV"},{"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","question":"How do I transfer a lock to a new account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PJa5WOVTLKmP6AUL6muA"},{"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","question":"I need my order urgently. Can I upgrade to express shipping?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PS8CqhGisE8qALMrU1RX"},{"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","question":"Can I install the lock on a composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PcNZt1FH1z7nVh9kdnGM"},{"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","question":"Can I manage multiple WiFi bridges in the same account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PgLr7o11SrD7Qpavtqru"},{"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","question":"My Contour-V lock handle is spinning freely.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pl4b4TewaF7uhfPImcOS"},{"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","question":"Can I install the Cloud-S vertically on a side gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PqQG5H2JQs7BRaFQhw3O"},{"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PyrGajmSGkbsvVeo4bug"},{"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","question":"Can I create a permanent access code for my cleaner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pz0KpUF7SjG6Mwk6v0cT"},{"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","question":"Does the Cloud-S lock work with external power sources?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QAmXZ5nGW84Jeo15xhtH"},{"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","question":"Can I schedule delivery for a specific date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QArb7ixLsVcGc2mOka5j"},{"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","question":"Can I set the lock to automatically unlock when I arrive home?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QGqs1VCdIX0w6l9hIMug"},{"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","question":"Can I use voice control to unlock the door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QHUZZl1qnovim0SQRYwA"},{"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","question":"Is installation support available if I get stuck?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QUtEZ0IukynH2ZJaDXv3"},{"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","question":"Are temporary PINs secure and do they expire?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QkRWC8T0FZtTi9M93HEB"},{"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","question":"Can I return a lock if it doesn’t fit my door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QrhTgjxkm6DLgwcbwV3O"},{"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","question":"Why is the WiFi bridge not pairing with the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qs9v8jzQO4YhTQ7axKwm"},{"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","question":"Can I export access logs for a property?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qxr9YGckW5AVGHJgHCTr"},{"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","question":"Can I schedule the lock to auto-lock only at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"R5Yh0q3H0JZe1pRudqxN"},{"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","question":"My lock isn’t making any sound. Is it broken?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RCNWbQxP9f2VfNIPhlfD"},{"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","question":"Can I create one-time and scheduled access codes?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RE7LSWSHvpROqMWJsiHx"},{"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","question":"Can I export the access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RFsCE3oC1q7uPHubf6Kx"},{"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","question":"Can I return a product if it’s been installed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RhijwyfE58guGXvxXmje"},{"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","question":"Can I delay the auto-lock feature to allow time to exit?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RkG034kBb6KLaLnKIlzN"},{"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","question":"Do I need to sign for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Rwhu7ksWb3trHM2NhomL"},{"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","question":"The lock says \"binding failed\" — what does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"S0Vsld2It9IvQCcCYjCm"},{"answer":"Yes, the app is fully compatible with Android and iOS platforms.","question":"Can I use the app on both Android and iOS devices?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SFrA3cEYNhizTO4UXA6w"},{"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","question":"Is there a lockout mode after failed attempts?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SPlyOTsUhVvAFE9lNcOs"},{"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","question":"Is the Blusafe app the same as Tuya or Smart Life?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"STXNfSZrFN3mSqT2dNAk"},{"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","question":"The app shows “Sync failed” when updating users.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Shz67Tiv8HZnkJKfi1aa"},{"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","question":"Can I see all users who accessed the lock this week?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Smc33zybbwPZ2D5hPq6q"},{"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","question":"Do I get notified when my order is out for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Snq6gvHtfowOKbsQr0ve"},{"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","question":"Can I install the Breeze A on a uPVC door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Sr3rFAYwc1d3F4rGZlnC"},{"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SteI7fRBVLzWigFP8cFU"},{"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","question":"Do I need to chisel the door frame for installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvIJXtmWxXREt3sJLklK"},{"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","question":"Can I pre-order out-of-stock items?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvKnRfnQfnEDCjl5Qn65"},{"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","question":"How do I reset the WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T2ITosMhDGvDFdOA71iv"},{"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","question":"Will Blusafe locks work with non-standard door thicknesses?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T5OvZTddrr1izeXYZp0R"},{"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","question":"What’s the best way to clean the fingerprint sensor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TBubX6e3OnLkvkMImFY7"},{"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","question":"Why is my lock beeping at night but works fine during the day?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TRJnIRdx9eZ0uDq9I577"},{"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","question":"Do I need to drill new holes to install the Origin Smart handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TTwo2om7XBi7uUhr5tYJ"},{"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","question":"Can I lock and unlock the door using a smartwatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TYq5BUGnXTdbnw53D3U0"},{"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","question":"My lock resets randomly. What causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TZbgxh5WmWae4SWfW9xr"},{"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","question":"Can I use third-party NFC tags with the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TkpwtCLf8bqrLX3kIHKG"},{"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","question":"How do I determine the backset of my door for compatibility?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Tol4pYESVVnnpNUqMRGo"},{"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","question":"Can I use Blusafe locks in commercial buildings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UKy0tyqgx6covCfka7TE"},{"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","question":"Can I use the lock during a power cut?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UWeGqnSflv73WLjPCk9L"},{"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","question":"Do you offer click-and-collect or showroom pickup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V0Tg44oXVePKhjILg5DU"},{"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","question":"My lock clicks but doesn’t unlock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V8la78diwJNX9zDN7XTz"},{"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","question":"Why is the handle loose after installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRHM86DBh4idvWmeUWR7"},{"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","question":"Does the lock store data if the app isn’t connected?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRrM3S2N3ksBcyMRE7Bp"},{"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","question":"Why is the lock unlocking on its own?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Vm7tDqkVDACJfGICpRd7"},{"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","question":"Is there a setup video for installing Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WQBSQVritJzITBSR6C7p"},{"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","question":"Can I use the lock on an outbuilding or shed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WWdljn8s5h6LX2REN28v"},{"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","question":"Are there weather shields available for outdoor use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WXhyu5CbEhY6IUShO7dn"},{"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WZiOUlIIm9r5igchLRDg"},{"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","question":"My app shows “lock disconnected” even when I’m nearby.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Wg09YNEtxOyeKJiOrcX1"},{"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","question":"My item was discounted during a sale. Will I be refunded the full amount?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WkzzURYCc2lEzON9cBbb"},{"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","question":"Can I collect my order in person?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WqgL5olSzmi0SJJIMlrg"},{"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","question":"Is the lock compatible with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X15fGidlu08k9wXj9wzP"},{"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","question":"How do I check if my item has been dispatched?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X850lStwxT2pHLCTbVEh"},{"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","question":"Will the lock fit on doors with decorative trim or narrow frames?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XBXOe71jDc2xg7XjGtKd"},{"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","question":"Can I use the same app for multiple locks at different locations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XDGSebfYUhVycz4vC1kr"},{"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","question":"Is the Infinity lock compatible with lever-on-rose handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XmLnQZs8MtHyzAAkEh8a"},{"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","question":"Can I assign unique fingerprints to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XydifzdSUo6E9EszpBJC"},{"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","question":"The lock isn’t syncing with the app after setup.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Xzpr6pUzqCMTrd3y7ENx"},{"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","question":"Can I install Blusafe locks on doors with a narrow stile?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Y6hpKowKVSSyhMirVfIG"},{"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","question":"Do Blusafe locks support multi-language keypads?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YWw8Lhg3ztchbFQQlUHN"},{"answer":"Yes, several models are de","question":"Are Blusafe locks compatible with multipoint locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YkozIt0pCG8CMzi4kDtn"},{"answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","question":"What’s the process for faulty product replacement?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YndaPSysXwyETpj39RTb"},{"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z5IdCJ3Ko8hiIkpDP4sX"},{"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","question":"Can I use different email addresses for different locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z8WGL5kDNrhgvA8A5Yv1"},{"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","question":"Is there a support number I can call?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZGSp5EAztVOcvm8KnQSf"},{"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","question":"Can I lock the door from the inside without using the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZNxG0TDZu04kurTVnf38"},{"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","question":"Can I receive alerts when someone uses the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZTzvMQLfD8w0RaRWP5x5"},{"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","question":"Can I choose a specific courier for my delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aDs1RdZobNVr4LWaVDIj"},{"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","question":"Are the WiFi bridges interchangeable between models?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aMKalDnzVby77EEGEKym"},{"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","question":"I didn’t receive an order confirmation email — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aQ4oP2v96GqBH7AsUx73"},{"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","question":"Does the Apollo lock work with a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"af3a8DjxEWax1wd5q9f2"},{"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","question":"What happens if I change phones — will I lose my lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"agBlBvBIT5boObppuYc2"},{"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","question":"Does the Breeze lock support manual key override?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"asYvyTcmdZvDAyE6LoFp"},{"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","question":"Do you support locks for aluminum frame doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"b5qpLIIMkWq9PO1j9wZ3"},{"answer":"Yes, most models allow volume adjustment or muting through the app settings.","question":"Can I mute the sound on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bI8YAvZeXn19a6ugIUnY"},{"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","question":"Do you ship to Northern Ireland?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bZ4QFp0qL1ybRIYXtq9i"},{"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","question":"Will the Apollo work on a pull bar door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bdjGRz1VMF1Q6SEdMBMo"},{"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","question":"My keypad lights up but doesn’t respond to input.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"c5cph0hidoFvYulsWrpo"},{"answer":"Yes, the app allows assigning roles with different permissions for access control.","question":"Can I assign admin and guest roles to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cBubsFxwlMacOuFgDi5C"},{"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","question":"Do I have to pay return shipping if I change my mind?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cEoQa9ZODxD89lIELWN8"},{"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","question":"Will the Origin Smart work with lift-to-lock doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHAYqOGpW3DoZjksa48A"},{"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","question":"Are extra-long screws included for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHiI4aMvY1rxRsSHkqOT"},{"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","question":"The app won’t scan my QR code. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cILN4mwC9ikMtOu1lGXX"},{"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","question":"Are Blusafe locks suitable for commercial use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ca7dQEVskkREzYvqTIe7"},{"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","question":"Are extension kits available for thicker doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"clHSJdIAruEEbGYQ5WRx"},{"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","question":"Can the keypad be used in the rain?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cwaBG10f47EKZQYjT9Ma"},{"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","question":"Is a professional installation service available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"d2jrvwrux2RNsa6BrsXq"},{"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","question":"Can I get a VAT invoice?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dCtgmyvxPh6VbyI5cfXa"},{"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","question":"Is there a silent mode for night-time use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dXwwMHGHckPc8Wgy5WX2"},{"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","question":"Are Blusafe locks compatible with Yale gearboxes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"deZ70u9pQRfDrQ0Ygydf"},{"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","question":"Why does my lock keep showing “Lock jammed” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dgVwC6aqTay7ytC4VWTb"},{"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","question":"Is professional installation recommended for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dheAsXTtB9LPfsYw4SEu"},{"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","question":"The Tuya app does not list my lock during pairing. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eROLEZ0MvyocA9VfDijF"},{"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","question":"How long does it take to receive a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eV8Jolw7NmQlQPUf6ag9"},{"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","question":"Is the Mirage padlock suitable for outdoor gates in winter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eYCyGQeonMdRNH66f6tE"},{"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","question":"Does the app provide real-time access logs and notifications?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eZzwwef0NURNxg58SGGc"},{"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","question":"Can I lock the door from the outside without using the app or keypad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ep1Bo16NpCL63TpGcviA"},{"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","question":"Does the Mirage padlock work with outdoor gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"etaR1maEBHQlcTxBDVY5"},{"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","question":"Do I need a return authorization before sending back an item?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ewH9c49udtdIi6BZqGqd"},{"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","question":"Is a professional installer required for setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ezuQ8OC7wIp3coAJpYTI"},{"answer":"Yes, contact sales or support for volume pricing on large orders.","question":"Can I get a discount for bulk orders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"f3xKP35HEq7wC6CsVJCr"},{"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","question":"Can I change the lock name in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fCpBGyXuOOBFw47509QW"},{"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","question":"Are Blusafe locks compatible with left- and right-handed doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fSPK7NYqHKt0WOjPG3d1"},{"answer":"Yes, if the card is registered to each lock individually through the app.","question":"Can I use one card to open multiple locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fUgIytShqZEljpsMtFey"},{"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","question":"Can I assign different access levels to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fV84SjqT6zMorKzosYVR"},{"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","question":"Do the locks work with multipoint locking systems?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fZ45Ax86BixStRLffZ9W"},{"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","question":"Why is the app not showing the correct battery level?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fb2joZ2fJGTpTzL5244w"},{"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","question":"The keypad is not lighting up when I press it.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdZ4iIoDlbLLtVfOeyAn"},{"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","question":"Can I change the language of the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdqxt9OJNrvQf45qRJyx"},{"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","question":"My PIN code works during the day but fails at night.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"g0VBBTuoehCIbfTjj7tN"},{"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","question":"Can I delay dispatch for a future delivery date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gFYkZ1XNIHMAMypHqgao"},{"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","question":"Can I connect my lock to more than one WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gGysw01qBIykLOHPDkEe"},{"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","question":"Can I integrate Blusafe locks with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gU3QBAvVUwWq0OorzBaN"},{"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","question":"Does the lock support remote unlocking by support agents?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gYrvh1RfNAIdtHC8mjmf"},{"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","question":"Why isn’t my lock syncing with the app during setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gf7JWBNyHeJZpFvvvehm"},{"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","question":"Can I install the Yunity on an electric gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gg0sPBpY6dLdU1H22GPm"},{"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","question":"Can I recover my access if I accidentally delete the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"h3Yr5zcMKTlS8Cfdolex"},{"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","question":"How do I update the firmware on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hCBcUfoMmq3Cf1Z8AnIL"},{"answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","question":"How do I get a refund for a defective product?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hkG5EouaGY0PrUIhADxf"},{"answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","question":"Do I have to pay for return postage?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hmbJ9Nyz3i4tLO3wg4PZ"},{"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","question":"How do I update the firmware on my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"i9OhGMjPrgopTQh0thmQ"},{"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","question":"Does the lock have an emergency power backup option?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iA9T61xCAVQQVj2o0gSo"},{"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","question":"Is weekend delivery available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iUUS4iR8UkLP9Kgu5wPW"},{"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","question":"Does the WiFi bridge work on 5GHz networks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iWE1S2AWWmyn4ac0QH8v"},{"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","question":"My lock responds late when using the app. What could be the cause?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iXwofbtXTM7DsA89ApTO"},{"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","question":"What should I do if the calibration process fails repeatedly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iheaexAh4HKM4ghShC3j"},{"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","question":"Will the lock still work if WiFi goes down?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"imVLxJOwiZOnJACMcwYC"},{"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","question":"Do I need an electrician to install the Yunity on a gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"itWmstMZ0SYg35n3ljMZ"},{"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","question":"Is there an emergency power option if the lock dies?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iw61aVUupOCIo9AGkgot"},{"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","question":"Do I need internet access to use basic lock features?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"izfp1RqoyGAU14fqbq4b"},{"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","question":"Can I set up multiple admins for the same lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jFChRti9k5Dqt07BhslO"},{"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","question":"Can I track my order without an account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jJYSYvm3ADipAda6rLkx"},{"answer":"No, installation is straightforward and only basic DIY skills are needed.","question":"Do I need any special skills to install a Blusafe lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jQmYHOGUtIDHz77JCPXs"},{"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","question":"How long does it take to process a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jU5B22M5FD9nKk8Co4vx"},{"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","question":"Is the Apollo compatible with slam-shut multipoint systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jYWxD4lHTC755LgC7ufa"},{"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","question":"Can I use the same account on multiple phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jdo3j0h3d2YbbqNUBMKI"},{"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","question":"Why does the lock show as “offline” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jlSTbOBKf3Nwf76IvFUt"},{"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","question":"I bought a trade pack but only want to return one unit. Is that possible?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jxgaqYITD6dMHZ2C4TUP"},{"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","question":"Why is the lock beeping but not unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jy33cE9UCEEfm9wmJgQP"},{"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","question":"Can I issue PINs with access only on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k2spZsE17wQ6a4phE5fq"},{"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","question":"Can I disable auto-lock if I don’t want the door locking automatically?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k93pREKqUa6tZhc2ISWU"},{"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","question":"Can I create a one-time-use code for guests?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kEdb3jJmXlhdiYNCUod3"},{"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","question":"Can the lock be opened remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kPGPTAUba97cHX1GN0w8"},{"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","question":"Why is there a lag between entering the PIN and the door unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kTSNOdtGCRntDoG18yyU"},{"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","question":"Can I get tracking information for my order?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kU4adwEQl1cMNWwnUv1Z"},{"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","question":"I’m returning the lock. Do I need to reset it first?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kZCVNHMFQhZ5wWSCYS14"},{"answer":"Many models allow volume adjustment or mute settings via the app.","question":"Can I customize the lock’s sound or volume?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l19k0vgsAeqnRvZk7WNT"},{"answer":"Yes, the same account can be used on multiple devices simultaneously.","question":"Can multiple users be logged in to the same account at once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l5IJeBR3uMRyzEw95Y45"},{"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","question":"Is the keypad waterproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGCxRr5SIl2Za53XELp6"},{"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","question":"Can I update my shipping address after placing an order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGrsTr6kGqgJ5t4U6noh"},{"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","question":"My lock shows “motor jam” — how do I fix it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lX2Zppm6AuCAUZx0alAZ"},{"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","question":"Why is there a delay between unlocking on the app and the lock responding?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lgo40JNnW9jb0AgtvHQw"},{"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","question":"Can I request Saturday delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lheLaRjQoS1BpHCs6dI2"},{"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lkukN3Y5ZaSiZw6VKdKB"},{"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","question":"Is there a way to export user access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lsAxMpzZ7uUmAzBp58vC"},{"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","question":"Are the locks compliant with fire safety regulations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"luHnha20BZPcwXs8RuhF"},{"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","question":"How can I track my shipment?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m0USJx4bSio7aXirjaUK"},{"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m2vOQk8n2PlpacknX2os"},{"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","question":"My PINs work intermittently — what causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mCbfGqGsFKpG2dlU72hb"},{"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","question":"Can I delete user access remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mW9EdSiuWHOrRwBfYxg0"},{"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","question":"What photos do I need to provide for compatibility confirmation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ms6xZcPB6AphsichGznz"},{"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","question":"Does the Mirage padlock have a keypad option?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mtdAf2gd0SizXATixlZF"},{"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","question":"The handle turns but doesn’t retract the latch.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxI6dwTjJ1h4uhqKOFNE"},{"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","question":"Is there a notification if someone tries to open the door unsuccessfully?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxZdJlyYfFsZrGqMYiFm"},{"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","question":"Why does the lock show “motor jam” and not operate?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nLjXWRbknXD7uBgfqnK3"},{"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","question":"Do I need to pay for return postage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njW07sh2pJmZEDdtc79k"},{"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","question":"Can I use my existing thumbturn with a Blusafe handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njjlywOzhfrrJFY5UjET"},{"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nlWbz7lpf4dMsQNWQEiH"},{"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","question":"How do I reset my lock to factory settings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nw8MzHj1yLQkp3q2YSXI"},{"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","question":"Is the Mirage padlock weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"o5fZkSjJBQOp7Q36fwXi"},{"answer":"Blusafe offers a 30-day return window from the date of delivery.","question":"What’s the return policy duration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oAuEyLXIFIOHau12vDnG"},{"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","question":"I’m a trade customer. Can I return leftover stock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oBhSbBUb4tV1qdDgreVH"},{"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","question":"Is there a guest mode in the Blusafe app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oEjFOnkxyGpa7jKwgnEx"},{"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","question":"Can I install a Blusafe lock on a metal door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oH2Q0ZZjxbgW1t4W9GN7"},{"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","question":"My app says “Device Offline”. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oHsq4fd39qVpzJ4sPFKf"},{"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","question":"Can the Cloud-S lock be surface-mounted without a recess?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oQCXq5R8Stzu1TDoojiM"},{"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","question":"Can I delay my order for future delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oVW94JeDvuoqZTijAEBG"},{"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","question":"Do Blusafe locks come with installation instructions?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ppMn6WnxvMIZIcEfd8V8"},{"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","question":"Is there an auto-lock feature, and can I customize its delay?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"prUx6kuXejI0CqejXeGH"},{"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","question":"Does the app show battery percentage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"pzp2rpD1Gdn3ZbRM1Gqh"},{"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","question":"How do I reset the lock if it's unresponsive?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q5F0HR6HgkAYizg2m8X2"},{"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","question":"Does the lock require a backplate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q9k5FasjHOsFJop3z7PO"},{"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","question":"The app keeps logging me out. Is that normal?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qARSM81zEUG2W5kw2b6D"},{"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","question":"Will the Breeze-A model work with my multipoint gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qMvSm5mQFStRoQ50wZ9W"},{"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","question":"I can’t delete a user from the app.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qTwTBkIrYePmkJM4PTjO"},{"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","question":"Why does my lock keep flashing red or beeping?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qaP2f48ie2uwJRKHqIHG"},{"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","question":"Does the keypad illuminate at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qbzWdiY6ioXXHsZ5W9SO"},{"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","question":"Is there a tamper alarm or lockout after failed access attempts?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qihswei8ggv4QNfAkKWx"},{"answer":"Yes, access logs with user identification, time, and method are available in the app.","question":"Can I track who accessed the lock and when?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r4lhXEk1DnxvOYbtRXv7"},{"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","question":"Does the Contour-V lock require a special door thickness?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r66TLZ2mYqhMjfcY0i7J"},{"answer":"Some models have tamper alarms and will notify via the app if triggered.","question":"Does the lock notify me if someone tries to break in?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r7RwXkuYmMaw2fvLsIsf"},{"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","question":"My order arrived damaged. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rDnMalbaBClsfIO8y2Qw"},{"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","question":"Will I be refunded for shipping if my item is faulty?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rTt2x8WWtWPvFoahf9RP"},{"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","question":"Do I need to remove the internal handle when installing the Infinity lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ryf5ybfksPgNJ6ZCwCZM"},{"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","question":"Will the Breeze handle work with my split spindle mechanism?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sOPjzZ9zS7V1FlrsJ8tX"},{"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","question":"Can I install a Blusafe lock on a wooden gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sTFmepXh6kwmpYbhCRPk"},{"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","question":"Can users be assigned different permission levels?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"scl6SD1TOyumxh8HCEeq"},{"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","question":"How are refunds processed if I paid using Klarna or Clearpay?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"smMfcSjeyVIecRmDB8PP"},{"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","question":"My package was returned due to address issues — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"spxZepOesVMasAPzeaNa"},{"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","question":"Is there a limit to how many users I can add?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"svMmtP2WE5vqlBuaPTOZ"},{"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","question":"How do I clear all users from a lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"swMfJaVbEF6ZG4oYQs4E"},{"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","question":"What should I do if the app crashes frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tDGybL5npEoLc1IZaPuP"},{"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","question":"My app says “Device already bound” — what does this mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tc3nEsH9oMqY5PpYEPXU"},{"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","question":"Does the lock auto-relock if the door is left open?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tsuHMCH8pdEe3fPc6KKq"},{"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","question":"Can I install Blusafe locks on a door with an offset gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tta3LpkjmyOHxIBJy94S"},{"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","question":"Can I use the lock with gloves on?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"twkCZhC4K9BKmrvG1WzR"},{"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","question":"Do I need to lubricate the mechanism during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uDJR8etx8Nlly10Y1d0e"},{"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","question":"Can I set a PIN to expire after a few hours?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uYAlGdQLp5hZ3y9M5ksL"},{"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","question":"Can I reuse the screws from my old handle during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uhVTu8rswTmiIvBwaCk4"},{"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","question":"Will the app notify me if the door is left unlocked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ujwwGrZcADf2rLyIZ6Zb"},{"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","question":"Is the system compatible with Yale night latches?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uzFAghLG7EJTzo351Zq5"},{"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","question":"Are there extensions for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"v3zpSCFJf6BPTBpdHcIB"},{"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","question":"Can I set a one-time PIN code for a visitor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vBqxtWGn66VzHLl3LsmN"},{"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","question":"Is weekend delivery available?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vLM8KwYvVrDAsG1v2dhH"},{"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","question":"Can I use the lock on a door with no deadbolt, only latch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vQbutiRvwAaUBvHitUqO"},{"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","question":"Can the Origin Smart be used on a split spindle lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vfkj8HiGBHBcvTUCcGTM"},{"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vop8FbiG6SPpBop1mFVg"},{"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","question":"Does the Infinity lock require drilling through the entire door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vvPpTo2m9psVpwC1KoH1"},{"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vxZcvMOSaOeIzE2OyKDa"},{"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","question":"Can I lock and unlock remotely from abroad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wPpfSNXxTSfymm6GRZBR"},{"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","question":"Can I use the Cloud-S lock with a vertical handle setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wYKI3IBS3vkyaVyt2JW5"},{"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","question":"Will I get a full refund if I used the product once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wawXPwBQ4xtwxeVa2tm7"},{"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","question":"Are Blusafe locks compatible with American door standards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wcg0taqprxmITh8WwRlX"},{"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","question":"How do I change my delivery address after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wuNE0ei4nK2VD8UFCrbN"},{"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","question":"Can I see who unlocked the door and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wxk4nVqtT9IWgAhEZ1yS"},{"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","question":"Do I need to drill new holes to install the Contour lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"x6qh8TOuFWS0FDm2IpMD"},{"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","question":"Can I install the lock on a door with a mail slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xA9RnofphFDqLcbTjdM7"},{"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","question":"I returned an item but haven’t received my refund. What now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xBO24yHAmxCYKDj17oAb"},{"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","question":"Can multiple locks be controlled from the same app account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIdYwcUCgSjWMP6hEESZ"},{"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","question":"My lock doesn’t make any sound even after replacing batteries.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIiE763eg4cJDq0erVrT"},{"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","question":"My keypad is unresponsive. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xKTUMm8zhZfRpQPn75Sq"},{"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","question":"Is there a left-handed version of the Contour handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xPgIhGY6htGeukoVjwx9"},{"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xeRvqwzRULxq2JEShtbx"},{"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","question":"Do I need to wire anything during installation?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xl4sRY8CnZj8KLtcwirC"},{"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","question":"How long does it take to process a return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xzMfBTe1dQ0eBHgsZ0J2"},{"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","question":"Can I schedule access for certain users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"y0cnu6fjwRfXXfLDANLp"},{"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","question":"Can the lock be used with metal gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yVUr3evfwkZoMcaUniTO"},{"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","question":"My Mirage padlock isn’t charging. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yWfQZN5EJrjKzgYWVi0G"},{"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","question":"Does the lock support voice assistant commands?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yaTjd7GXMfDzjuStYTQY"},{"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","question":"Can I install the lock without removing my existing handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ygtdzzNBgX7l2HXQjXK1"},{"answer":"Change your Blusafe account password to log out of all devices and secure access.","question":"Can I log out remotely if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yhxjBmfY7gEwpMwyaBZF"},{"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","question":"Can I request a specific delivery time slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yu9tlhYSUZkpIAAcynRp"},{"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","question":"Can I return a lock that’s been slightly scratched during install?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yvFZiUQQxBQlLFYT0EI8"},{"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","question":"Will the app work on tablets or only phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yyGNcXqKkO3t9S8nzL3c"},{"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","question":"Does the lock make a sound when it locks or unlocks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z18CsscAsAejIUSHsgv5"},{"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","question":"How many users can I register on the fingerprint scanner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4eaBSepLN59wFEWFm1Y"},{"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","question":"Do you offer next-day delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4wptE7VbgEbGD1jHzti"},{"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","question":"Do I need to wire anything during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z8W8N39cFPckCYetqw2p"},{"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","question":"Is there a holiday mode to disable all users temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zAvTLMMxkmcgRprXjyO3"},{"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","question":"Do you offer exchanges instead of refunds?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zInk1C5FtoPrLqO9afKC"},{"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","question":"How do I soft reset the Origin Smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zMKPQTogRVKYb4ajDU7Z"},{"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","question":"Is the system compatible with smart assistants like Alexa or Google Home?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zNRAcWE1XnZIB2INcEpW"},{"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zPmwnyl4hB7yZzn353Nf"},{"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","question":"Can I assign access for specific days of the week?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zRmVsmwPGMvkDJuGhrgb"},{"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","question":"What happens if my returned item is damaged in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zShbKcw0Pbd4NI5cMDp5"},{"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","question":"I hear a constant clicking noise from the lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zWCH5X9bsdWJjGcXnnWf"},{"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","question":"Do Blusafe locks support Apple HomeKit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ziPxd2Iet2hDqrjDHWOW"},{"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","question":"Can I cancel my order after it has shipped?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zklyktcAUqu36mLC3sut"},{"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","question":"Can I share access remotely without a WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zkpub16tOhyYXdpLPN9r"},{"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","question":"Why does my lock battery die quickly even with new batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zzrpI9jZMLq5zMnp3UNC"}] || [], categories: [{"question":"Orders & Shipping","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.625Z","type":"import","questions":[{"questionId":"spxZepOesVMasAPzeaNa","title":"My package was returned due to address issues — what now?","question":"My package was returned due to address issues — what now?","published":true,"featured":false,"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","index":1},{"questionId":"0ze53zsES1qvXPrJcy57","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","index":2},{"questionId":"lheLaRjQoS1BpHCs6dI2","title":"Can I request Saturday delivery?","question":"Can I request Saturday delivery?","published":true,"featured":false,"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","index":3},{"questionId":"PS8CqhGisE8qALMrU1RX","title":"I need my order urgently. Can I upgrade to express shipping?","question":"I need my order urgently. Can I upgrade to express shipping?","published":true,"featured":false,"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","index":4},{"questionId":"nlWbz7lpf4dMsQNWQEiH","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","index":5},{"questionId":"V0Tg44oXVePKhjILg5DU","title":"Do you offer click-and-collect or showroom pickup?","question":"Do you offer click-and-collect or showroom pickup?","published":true,"featured":false,"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","index":6},{"questionId":"oVW94JeDvuoqZTijAEBG","title":"Can I delay my order for future delivery?","question":"Can I delay my order for future delivery?","published":true,"featured":false,"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","index":7},{"questionId":"dCtgmyvxPh6VbyI5cfXa","title":"Can I get a VAT invoice?","question":"Can I get a VAT invoice?","published":true,"featured":false,"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","index":8},{"questionId":"NfZcRrI0K2VU3VRgN71N","title":"Do you ship on weekends?","question":"Do you ship on weekends?","published":true,"featured":false,"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","index":9},{"questionId":"DkgphWaEQx0RpeP2OG18","title":"Can I get a spare mechanical key?","question":"Can I get a spare mechanical key?","published":true,"featured":false,"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","index":10},{"questionId":"m0USJx4bSio7aXirjaUK","title":"How can I track my shipment?","question":"How can I track my shipment?","published":true,"featured":false,"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","index":11},{"questionId":"bZ4QFp0qL1ybRIYXtq9i","title":"Do you ship to Northern Ireland?","question":"Do you ship to Northern Ireland?","published":true,"featured":false,"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","index":12},{"questionId":"4eeKA9sGDCRTE2AhXXyR","title":"Can I change my delivery method after ordering?","question":"Can I change my delivery method after ordering?","published":true,"featured":false,"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","index":13},{"questionId":"SvKnRfnQfnEDCjl5Qn65","title":"Can I pre-order out-of-stock items?","question":"Can I pre-order out-of-stock items?","published":true,"featured":false,"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","index":14},{"questionId":"aQ4oP2v96GqBH7AsUx73","title":"I didn’t receive an order confirmation email — what now?","question":"I didn’t receive an order confirmation email — what now?","published":true,"featured":false,"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","index":15},{"questionId":"87W8kl0rnsQuwyQAvpkY","title":"Can I add installation service during checkout?","question":"Can I add installation service during checkout?","published":true,"featured":false,"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","index":16},{"questionId":"2McyKBPD6Pnn0ojebAoI","title":"Can I request a weekend delivery?","question":"Can I request a weekend delivery?","published":true,"featured":false,"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","index":17},{"questionId":"wuNE0ei4nK2VD8UFCrbN","title":"How do I change my delivery address after ordering?","question":"How do I change my delivery address after ordering?","published":true,"featured":false,"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","index":18},{"questionId":"aDs1RdZobNVr4LWaVDIj","title":"Can I choose a specific courier for my delivery?","question":"Can I choose a specific courier for my delivery?","published":true,"featured":false,"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","index":19},{"questionId":"PyrGajmSGkbsvVeo4bug","title":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","published":true,"featured":false,"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","index":20},{"questionId":"9daIEFz4m6vSTyDP95S3","title":"Can I delay delivery for a later date?","question":"Can I delay delivery for a later date?","published":true,"featured":false,"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","index":21},{"questionId":"J6S087rGeb0MM2iMUXfT","title":"How long does delivery usually take within the UK?","question":"How long does delivery usually take within the UK?","published":true,"featured":false,"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","index":22},{"questionId":"lkukN3Y5ZaSiZw6VKdKB","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","index":23},{"questionId":"z4wptE7VbgEbGD1jHzti","title":"Do you offer next-day delivery?","question":"Do you offer next-day delivery?","published":true,"featured":false,"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","index":24},{"questionId":"JADZeoU3AmfHpAR3K9lc","title":"Do you provide VAT invoices?","question":"Do you provide VAT invoices?","published":true,"featured":false,"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","index":25},{"questionId":"jJYSYvm3ADipAda6rLkx","title":"Can I track my order without an account?","question":"Can I track my order without an account?","published":true,"featured":false,"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","index":26},{"questionId":"WqgL5olSzmi0SJJIMlrg","title":"Can I collect my order in person?","question":"Can I collect my order in person?","published":true,"featured":false,"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","index":27},{"questionId":"0k9fRLBPNYQXsIWErRry","title":"What courier does Blusafe use?","question":"What courier does Blusafe use?","published":true,"featured":false,"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","index":28},{"questionId":"f3xKP35HEq7wC6CsVJCr","title":"Can I get a discount for bulk orders?","question":"Can I get a discount for bulk orders?","published":true,"featured":false,"answer":"Yes, contact sales or support for volume pricing on large orders.","index":29},{"questionId":"X850lStwxT2pHLCTbVEh","title":"How do I check if my item has been dispatched?","question":"How do I check if my item has been dispatched?","published":true,"featured":false,"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","index":30},{"questionId":"lGrsTr6kGqgJ5t4U6noh","title":"Can I update my shipping address after placing an order?","question":"Can I update my shipping address after placing an order?","published":true,"featured":false,"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","index":31},{"questionId":"Snq6gvHtfowOKbsQr0ve","title":"Do I get notified when my order is out for delivery?","question":"Do I get notified when my order is out for delivery?","published":true,"featured":false,"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","index":32},{"questionId":"QArb7ixLsVcGc2mOka5j","title":"Can I schedule delivery for a specific date?","question":"Can I schedule delivery for a specific date?","published":true,"featured":false,"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","index":33},{"questionId":"iUUS4iR8UkLP9Kgu5wPW","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":false,"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","index":34},{"questionId":"yu9tlhYSUZkpIAAcynRp","title":"Can I request a specific delivery time slot?","question":"Can I request a specific delivery time slot?","published":true,"featured":false,"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","index":35},{"questionId":"Rwhu7ksWb3trHM2NhomL","title":"Do I need to sign for delivery?","question":"Do I need to sign for delivery?","published":true,"featured":false,"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","index":36},{"questionId":"vop8FbiG6SPpBop1mFVg","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","index":37},{"questionId":"gFYkZ1XNIHMAMypHqgao","title":"Can I delay dispatch for a future delivery date?","question":"Can I delay dispatch for a future delivery date?","published":true,"featured":false,"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","index":38},{"questionId":"kU4adwEQl1cMNWwnUv1Z","title":"Can I get tracking information for my order?","question":"Can I get tracking information for my order?","published":true,"featured":true,"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","index":39},{"questionId":"vLM8KwYvVrDAsG1v2dhH","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":true,"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","index":40},{"questionId":"3hTTlkrN1UmbBPz00WRb","title":"Can I cancel my order before it ships?","question":"Can I cancel my order before it ships?","published":true,"featured":true,"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","index":41}],"position":1,"updatedAt":"2025-06-02T21:56:26.721Z"},{"question":"Product Features","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.557Z","type":"import","questions":[{"questionId":"1edBeI1wf5AyYaOqiqlR","title":"Do all locks include auto-locking functionality?","question":"Do all locks include auto-locking functionality?","published":true,"featured":false,"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","index":1},{"questionId":"kPGPTAUba97cHX1GN0w8","title":"Can the lock be opened remotely?","question":"Can the lock be opened remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","index":2},{"questionId":"z4eaBSepLN59wFEWFm1Y","title":"How many users can I register on the fingerprint scanner?","question":"How many users can I register on the fingerprint scanner?","published":true,"featured":false,"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","index":3},{"questionId":"7Sswfj3JBhu6irAb73OI","title":"Does the lock still work if the batteries run out?","question":"Does the lock still work if the batteries run out?","published":true,"featured":false,"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","index":4},{"questionId":"5SLvc8tTTFMQMZCv4jes","title":"What battery type is required?","question":"What battery type is required?","published":true,"featured":false,"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","index":5},{"questionId":"bI8YAvZeXn19a6ugIUnY","title":"Can I mute the sound on my lock?","question":"Can I mute the sound on my lock?","published":true,"featured":false,"answer":"Yes, most models allow volume adjustment or muting through the app settings.","index":6},{"questionId":"KwqCbvj1hEKyA8wxWJaS","title":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","published":true,"featured":false,"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","index":7},{"questionId":"0yErHQIDI6C2cB471VPS","title":"Does the Cloud model have voice assistant integration?","question":"Does the Cloud model have voice assistant integration?","published":true,"featured":false,"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","index":8},{"questionId":"y0cnu6fjwRfXXfLDANLp","title":"Can I schedule access for certain users?","question":"Can I schedule access for certain users?","published":true,"featured":false,"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","index":9},{"questionId":"4rf6YjyvnzbRKQsF7GKI","title":"What access methods are supported by the Cloud-S?","question":"What access methods are supported by the Cloud-S?","published":true,"featured":false,"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","index":10},{"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","index":11},{"questionId":"Ewu5sRz7biuuJINkNgS6","title":"Is there a silent/unlock mode?","question":"Is there a silent/unlock mode?","published":true,"featured":false,"answer":"Most models allow sound volume adjustment or mute mode via the app.","index":12},{"questionId":"zRmVsmwPGMvkDJuGhrgb","title":"Can I assign access for specific days of the week?","question":"Can I assign access for specific days of the week?","published":true,"featured":false,"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","index":13},{"questionId":"AIadHIMyqY6lia9zIs7U","title":"Can I use the lock without any app?","question":"Can I use the lock without any app?","published":true,"featured":false,"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","index":14},{"questionId":"mxZdJlyYfFsZrGqMYiFm","title":"Is there a notification if someone tries to open the door unsuccessfully?","question":"Is there a notification if someone tries to open the door unsuccessfully?","published":true,"featured":false,"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","index":15},{"questionId":"zkpub16tOhyYXdpLPN9r","title":"Can I share access remotely without a WiFi bridge?","question":"Can I share access remotely without a WiFi bridge?","published":true,"featured":false,"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","index":16},{"questionId":"OTf7OB4ONZSdOkwuRJLE","title":"What’s the lifespan of the batteries?","question":"What’s the lifespan of the batteries?","published":true,"featured":false,"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","index":17},{"questionId":"oEjFOnkxyGpa7jKwgnEx","title":"Is there a guest mode in the Blusafe app?","question":"Is there a guest mode in the Blusafe app?","published":true,"featured":false,"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","index":18},{"questionId":"vBqxtWGn66VzHLl3LsmN","title":"Can I set a one-time PIN code for a visitor?","question":"Can I set a one-time PIN code for a visitor?","published":true,"featured":false,"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","index":19},{"questionId":"H3N3AQXORl4KXsgbWD2r","title":"Is auto-lock adjustable in timing?","question":"Is auto-lock adjustable in timing?","published":true,"featured":false,"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","index":20},{"questionId":"k93pREKqUa6tZhc2ISWU","title":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"Can I disable auto-lock if I don’t want the door locking automatically?","published":true,"featured":false,"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","index":21},{"questionId":"yaTjd7GXMfDzjuStYTQY","title":"Does the lock support voice assistant commands?","question":"Does the lock support voice assistant commands?","published":true,"featured":false,"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","index":22},{"questionId":"ZTzvMQLfD8w0RaRWP5x5","title":"Can I receive alerts when someone uses the lock?","question":"Can I receive alerts when someone uses the lock?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","index":23},{"questionId":"QGqs1VCdIX0w6l9hIMug","title":"Can I set the lock to automatically unlock when I arrive home?","question":"Can I set the lock to automatically unlock when I arrive home?","published":true,"featured":false,"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","index":24},{"questionId":"DdEN47soBP6qAJrNe9UT","title":"Can I integrate Blusafe locks with IFTTT?","question":"Can I integrate Blusafe locks with IFTTT?","published":true,"featured":false,"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","index":25},{"questionId":"8rscVWsbNS5iDJc0MLoc","title":"Can I log access history for all users?","question":"Can I log access history for all users?","published":true,"featured":false,"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","index":26},{"questionId":"zAvTLMMxkmcgRprXjyO3","title":"Is there a holiday mode to disable all users temporarily?","question":"Is there a holiday mode to disable all users temporarily?","published":true,"featured":false,"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","index":27},{"questionId":"TYq5BUGnXTdbnw53D3U0","title":"Can I lock and unlock the door using a smartwatch?","question":"Can I lock and unlock the door using a smartwatch?","published":true,"featured":false,"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","index":28},{"questionId":"HDUtkVcMM6LT1a5KuggC","title":"Is the keypad backlit for night use?","question":"Is the keypad backlit for night use?","published":true,"featured":false,"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","index":29},{"questionId":"twkCZhC4K9BKmrvG1WzR","title":"Can I use the lock with gloves on?","question":"Can I use the lock with gloves on?","published":true,"featured":false,"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","index":30},{"questionId":"z18CsscAsAejIUSHsgv5","title":"Does the lock make a sound when it locks or unlocks?","question":"Does the lock make a sound when it locks or unlocks?","published":true,"featured":false,"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","index":31},{"questionId":"l19k0vgsAeqnRvZk7WNT","title":"Can I customize the lock’s sound or volume?","question":"Can I customize the lock’s sound or volume?","published":true,"featured":false,"answer":"Many models allow volume adjustment or mute settings via the app.","index":32},{"questionId":"mtdAf2gd0SizXATixlZF","title":"Does the Mirage padlock have a keypad option?","question":"Does the Mirage padlock have a keypad option?","published":true,"featured":false,"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","index":33},{"questionId":"7SjMl9F9vaoB1XMa60OR","title":"Can I create multiple one-time PINs for different users?","question":"Can I create multiple one-time PINs for different users?","published":true,"featured":false,"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","index":34},{"questionId":"asYvyTcmdZvDAyE6LoFp","title":"Does the Breeze lock support manual key override?","question":"Does the Breeze lock support manual key override?","published":true,"featured":false,"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","index":35},{"questionId":"OIVZ8vxQlelayVcC3WdS","title":"Can I disable the keypad for extra security?","question":"Can I disable the keypad for extra security?","published":true,"featured":false,"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","index":36},{"questionId":"LZSeZT0T2U7lkZnPYrtP","title":"Can I change the color of the keypad backlight?","question":"Can I change the color of the keypad backlight?","published":true,"featured":false,"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","index":37},{"questionId":"fV84SjqT6zMorKzosYVR","title":"Can I assign different access levels to users?","question":"Can I assign different access levels to users?","published":true,"featured":false,"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","index":38},{"questionId":"tsuHMCH8pdEe3fPc6KKq","title":"Does the lock auto-relock if the door is left open?","question":"Does the lock auto-relock if the door is left open?","published":true,"featured":false,"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","index":39},{"questionId":"PAWgRkzEt4Wd5vdUom7r","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","index":40},{"questionId":"dXwwMHGHckPc8Wgy5WX2","title":"Is there a silent mode for night-time use?","question":"Is there a silent mode for night-time use?","published":true,"featured":false,"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","index":41},{"questionId":"6O4IyaV4sTJ2hXp5F09R","title":"Can I program different PINs for weekdays and weekends?","question":"Can I program different PINs for weekdays and weekends?","published":true,"featured":false,"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","index":42},{"questionId":"1lQXpCVFhFR5rYuj4oph","title":"Can I disable notifications for access logs?","question":"Can I disable notifications for access logs?","published":true,"featured":false,"answer":"Yes, you can manage notification preferences in the app settings.","index":43},{"questionId":"8xd4jnrdqJv2EUYgH046","title":"Does the Cloud-S support NFC cards?","question":"Does the Cloud-S support NFC cards?","published":true,"featured":false,"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","index":44},{"questionId":"wxk4nVqtT9IWgAhEZ1yS","title":"Can I see who unlocked the door and when?","question":"Can I see who unlocked the door and when?","published":true,"featured":false,"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","index":45},{"questionId":"LjP5wW9kBXLnGBbDrr56","title":"Can I use voice commands to check if the door is locked?","question":"Can I use voice commands to check if the door is locked?","published":true,"featured":false,"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","index":46},{"questionId":"Emu6mdzx0Q2eZm3MLh0g","title":"Can I disable auto-lock during the day and enable it at night?","question":"Can I disable auto-lock during the day and enable it at night?","published":true,"featured":false,"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","index":47},{"questionId":"Pz0KpUF7SjG6Mwk6v0cT","title":"Can I create a permanent access code for my cleaner?","question":"Can I create a permanent access code for my cleaner?","published":true,"featured":false,"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","index":48},{"questionId":"LVDhw6wNFtWwAHyh2DgG","title":"Does the lock have a tamper alarm?","question":"Does the lock have a tamper alarm?","published":true,"featured":false,"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","index":49},{"questionId":"uYAlGdQLp5hZ3y9M5ksL","title":"Can I set a PIN to expire after a few hours?","question":"Can I set a PIN to expire after a few hours?","published":true,"featured":false,"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","index":50},{"questionId":"wPpfSNXxTSfymm6GRZBR","title":"Can I lock and unlock remotely from abroad?","question":"Can I lock and unlock remotely from abroad?","published":true,"featured":false,"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","index":51},{"questionId":"R5Yh0q3H0JZe1pRudqxN","title":"Can I schedule the lock to auto-lock only at night?","question":"Can I schedule the lock to auto-lock only at night?","published":true,"featured":false,"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","index":52},{"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","title":"Does the app show battery percentage?","question":"Does the app show battery percentage?","published":true,"featured":false,"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","index":53},{"questionId":"1RaH7Whizvc5ZS4pZoMH","title":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","published":true,"featured":false,"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","index":54},{"questionId":"iw61aVUupOCIo9AGkgot","title":"Is there an emergency power option if the lock dies?","question":"Is there an emergency power option if the lock dies?","published":true,"featured":false,"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","index":55},{"questionId":"k2spZsE17wQ6a4phE5fq","title":"Can I issue PINs with access only on weekends?","question":"Can I issue PINs with access only on weekends?","published":true,"featured":false,"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","index":56},{"questionId":"5MLi8FXJNzlx8IJmf3o4","title":"Can I hide access logs from other users?","question":"Can I hide access logs from other users?","published":true,"featured":false,"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","index":57},{"questionId":"ep1Bo16NpCL63TpGcviA","title":"Can I lock the door from the outside without using the app or keypad?","question":"Can I lock the door from the outside without using the app or keypad?","published":true,"featured":false,"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","index":58},{"questionId":"lGCxRr5SIl2Za53XELp6","title":"Is the keypad waterproof?","question":"Is the keypad waterproof?","published":true,"featured":false,"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","index":59},{"questionId":"RFsCE3oC1q7uPHubf6Kx","title":"Can I export the access logs?","question":"Can I export the access logs?","published":true,"featured":false,"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","index":60},{"questionId":"gYrvh1RfNAIdtHC8mjmf","title":"Does the lock support remote unlocking by support agents?","question":"Does the lock support remote unlocking by support agents?","published":true,"featured":false,"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","index":61},{"questionId":"XydifzdSUo6E9EszpBJC","title":"Can I assign unique fingerprints to different users?","question":"Can I assign unique fingerprints to different users?","published":true,"featured":false,"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","index":62},{"questionId":"qbzWdiY6ioXXHsZ5W9SO","title":"Does the keypad illuminate at night?","question":"Does the keypad illuminate at night?","published":true,"featured":false,"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","index":63},{"questionId":"PGxacICN6zFGQUFkIITM","title":"Can I set a PIN to be valid for a single day only?","question":"Can I set a PIN to be valid for a single day only?","published":true,"featured":false,"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","index":64},{"questionId":"r7RwXkuYmMaw2fvLsIsf","title":"Does the lock notify me if someone tries to break in?","question":"Does the lock notify me if someone tries to break in?","published":true,"featured":false,"answer":"Some models have tamper alarms and will notify via the app if triggered.","index":65},{"questionId":"ZNxG0TDZu04kurTVnf38","title":"Can I lock the door from the inside without using the app?","question":"Can I lock the door from the inside without using the app?","published":true,"featured":false,"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","index":66},{"questionId":"Idnb5jWToFgb0cR9JjOS","title":"Does the lock have an auto-lock delay setting?","question":"Does the lock have an auto-lock delay setting?","published":true,"featured":false,"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","index":67},{"questionId":"kEdb3jJmXlhdiYNCUod3","title":"Can I create a one-time-use code for guests?","question":"Can I create a one-time-use code for guests?","published":true,"featured":false,"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","index":68},{"questionId":"SPlyOTsUhVvAFE9lNcOs","title":"Is there a lockout mode after failed attempts?","question":"Is there a lockout mode after failed attempts?","published":true,"featured":false,"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","index":69},{"questionId":"IPKL4DnLbwGq2iqxSh3Q","title":"Can I check the lock status remotely?","question":"Can I check the lock status remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","index":70},{"questionId":"cwaBG10f47EKZQYjT9Ma","title":"Can the keypad be used in the rain?","question":"Can the keypad be used in the rain?","published":true,"featured":false,"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","index":71},{"questionId":"QHUZZl1qnovim0SQRYwA","title":"Can I use voice control to unlock the door?","question":"Can I use voice control to unlock the door?","published":true,"featured":false,"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","index":72},{"questionId":"OdgxjsDn6bRAQl5izCaV","title":"Can I use multiple unlocking methods on one lock?","question":"Can I use multiple unlocking methods on one lock?","published":true,"featured":false,"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","index":73},{"questionId":"9I2KtUn9Do5yaewbPq50","title":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","published":true,"featured":true,"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","index":74},{"questionId":"RE7LSWSHvpROqMWJsiHx","title":"Can I create one-time and scheduled access codes?","question":"Can I create one-time and scheduled access codes?","published":true,"featured":true,"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","index":75},{"questionId":"eZzwwef0NURNxg58SGGc","title":"Does the app provide real-time access logs and notifications?","question":"Does the app provide real-time access logs and notifications?","published":true,"featured":true,"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","index":76},{"questionId":"prUx6kuXejI0CqejXeGH","title":"Is there an auto-lock feature, and can I customize its delay?","question":"Is there an auto-lock feature, and can I customize its delay?","published":true,"featured":true,"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","index":77},{"questionId":"GUErgBmi2ijh5x35Er8q","title":"Are fingerprint sensors reliable in different weather conditions?","question":"Are fingerprint sensors reliable in different weather conditions?","published":true,"featured":true,"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","index":78},{"questionId":"NuJixjnAbMGUnNSrVhYu","title":"Can I lock/unlock remotely while abroad?","question":"Can I lock/unlock remotely while abroad?","published":true,"featured":true,"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","index":79},{"questionId":"iA9T61xCAVQQVj2o0gSo","title":"Does the lock have an emergency power backup option?","question":"Does the lock have an emergency power backup option?","published":true,"featured":true,"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","index":80},{"questionId":"qihswei8ggv4QNfAkKWx","title":"Is there a tamper alarm or lockout after failed access attempts?","question":"Is there a tamper alarm or lockout after failed access attempts?","published":true,"featured":true,"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","index":81},{"questionId":"0I3GkGoJtDPFg8Br4CfR","title":"Can I manage multiple properties and locks from one account?","question":"Can I manage multiple properties and locks from one account?","published":true,"featured":true,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":82},{"questionId":"scl6SD1TOyumxh8HCEeq","title":"Can users be assigned different permission levels?","question":"Can users be assigned different permission levels?","published":true,"featured":true,"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","index":83},{"questionId":"RkG034kBb6KLaLnKIlzN","title":"Can I delay the auto-lock feature to allow time to exit?","question":"Can I delay the auto-lock feature to allow time to exit?","published":true,"featured":true,"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","index":84},{"questionId":"QkRWC8T0FZtTi9M93HEB","title":"Are temporary PINs secure and do they expire?","question":"Are temporary PINs secure and do they expire?","published":true,"featured":true,"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","index":85},{"questionId":"I7QrDNegW9khPYpNCrRg","title":"Can I check battery status from the app?","question":"Can I check battery status from the app?","published":true,"featured":false,"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","index":86},{"questionId":"imVLxJOwiZOnJACMcwYC","title":"Will the lock still work if WiFi goes down?","question":"Will the lock still work if WiFi goes down?","published":true,"featured":true,"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","index":87}],"position":2,"updatedAt":"2025-06-02T21:56:26.723Z"},{"question":"Compatibility","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.556Z","type":"import","questions":[{"questionId":"vxZcvMOSaOeIzE2OyKDa","title":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","published":true,"featured":false,"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","index":1},{"questionId":"wcg0taqprxmITh8WwRlX","title":"Are Blusafe locks compatible with American door standards?","question":"Are Blusafe locks compatible with American door standards?","published":true,"featured":false,"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","index":2},{"questionId":"bdjGRz1VMF1Q6SEdMBMo","title":"Will the Apollo work on a pull bar door?","question":"Will the Apollo work on a pull bar door?","published":true,"featured":false,"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","index":3},{"questionId":"aMKalDnzVby77EEGEKym","title":"Are the WiFi bridges interchangeable between models?","question":"Are the WiFi bridges interchangeable between models?","published":true,"featured":false,"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","index":4},{"questionId":"G7zG6QioIy4prwnuXZMx","title":"Can I use the fingerprint scanner if my hands are wet?","question":"Can I use the fingerprint scanner if my hands are wet?","published":true,"featured":false,"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","index":5},{"questionId":"XDGSebfYUhVycz4vC1kr","title":"Can I use the same app for multiple locks at different locations?","question":"Can I use the same app for multiple locks at different locations?","published":true,"featured":false,"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","index":6},{"questionId":"QAmXZ5nGW84Jeo15xhtH","title":"Does the Cloud-S lock work with external power sources?","question":"Does the Cloud-S lock work with external power sources?","published":true,"featured":false,"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","index":7},{"questionId":"qMvSm5mQFStRoQ50wZ9W","title":"Will the Breeze-A model work with my multipoint gearbox?","question":"Will the Breeze-A model work with my multipoint gearbox?","published":true,"featured":false,"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","index":8},{"questionId":"njjlywOzhfrrJFY5UjET","title":"Can I use my existing thumbturn with a Blusafe handle?","question":"Can I use my existing thumbturn with a Blusafe handle?","published":true,"featured":false,"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","index":9},{"questionId":"o5fZkSjJBQOp7Q36fwXi","title":"Is the Mirage padlock weatherproof?","question":"Is the Mirage padlock weatherproof?","published":true,"featured":false,"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","index":10},{"questionId":"CpenyXyldVVBI7Ev6Nuc","title":"Will the Yunity handle work on an electric roller shutter?","question":"Will the Yunity handle work on an electric roller shutter?","published":true,"featured":false,"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","index":11},{"questionId":"xIdYwcUCgSjWMP6hEESZ","title":"Can multiple locks be controlled from the same app account?","question":"Can multiple locks be controlled from the same app account?","published":true,"featured":false,"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","index":12},{"questionId":"UKy0tyqgx6covCfka7TE","title":"Can I use Blusafe locks in commercial buildings?","question":"Can I use Blusafe locks in commercial buildings?","published":true,"featured":false,"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","index":13},{"questionId":"6eSjcYvrfV0YULq3uGw6","title":"Does the Apollo work with sash locks?","question":"Does the Apollo work with sash locks?","published":true,"featured":false,"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","index":14},{"questionId":"Y6hpKowKVSSyhMirVfIG","title":"Can I install Blusafe locks on doors with a narrow stile?","question":"Can I install Blusafe locks on doors with a narrow stile?","published":true,"featured":false,"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","index":15},{"questionId":"cHAYqOGpW3DoZjksa48A","title":"Will the Origin Smart work with lift-to-lock doors?","question":"Will the Origin Smart work with lift-to-lock doors?","published":true,"featured":false,"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","index":16},{"questionId":"fUgIytShqZEljpsMtFey","title":"Can I use one card to open multiple locks?","question":"Can I use one card to open multiple locks?","published":true,"featured":false,"answer":"Yes, if the card is registered to each lock individually through the app.","index":17},{"questionId":"4xnWTpvTKlwbBcFnpUGu","title":"Do Blusafe locks support RFID key fobs?","question":"Do Blusafe locks support RFID key fobs?","published":true,"featured":false,"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","index":18},{"questionId":"yyGNcXqKkO3t9S8nzL3c","title":"Will the app work on tablets or only phones?","question":"Will the app work on tablets or only phones?","published":true,"featured":false,"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","index":19},{"questionId":"9xBtMerrGX3Iahc53ExB","title":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"Can I use the same Tuya app for my smart bulbs and my lock?","published":true,"featured":false,"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","index":20},{"questionId":"G5ZiYsVHKD6S0LrTQep5","title":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","published":true,"featured":false,"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","index":21},{"questionId":"deZ70u9pQRfDrQ0Ygydf","title":"Are Blusafe locks compatible with Yale gearboxes?","question":"Are Blusafe locks compatible with Yale gearboxes?","published":true,"featured":false,"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","index":22},{"questionId":"vQbutiRvwAaUBvHitUqO","title":"Can I use the lock on a door with no deadbolt, only latch?","question":"Can I use the lock on a door with no deadbolt, only latch?","published":true,"featured":false,"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","index":23},{"questionId":"sOPjzZ9zS7V1FlrsJ8tX","title":"Will the Breeze handle work with my split spindle mechanism?","question":"Will the Breeze handle work with my split spindle mechanism?","published":true,"featured":false,"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","index":24},{"questionId":"eYCyGQeonMdRNH66f6tE","title":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"Is the Mirage padlock suitable for outdoor gates in winter?","published":true,"featured":false,"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","index":25},{"questionId":"FGlD3UBh50FafrSAXVdB","title":"Is there a difference between the Origin and Origin Smart?","question":"Is there a difference between the Origin and Origin Smart?","published":true,"featured":false,"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","index":26},{"questionId":"gGysw01qBIykLOHPDkEe","title":"Can I connect my lock to more than one WiFi bridge?","question":"Can I connect my lock to more than one WiFi bridge?","published":true,"featured":false,"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","index":27},{"questionId":"6tnDC2R1G3osHRbSU8mP","title":"Can I use rechargeable batteries in my Blusafe lock?","question":"Can I use rechargeable batteries in my Blusafe lock?","published":true,"featured":false,"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","index":28},{"questionId":"izfp1RqoyGAU14fqbq4b","title":"Do I need internet access to use basic lock features?","question":"Do I need internet access to use basic lock features?","published":true,"featured":false,"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","index":29},{"questionId":"6n0xSpTv7Z8HSD6njTYo","title":"Are Blusafe locks fire-rated?","question":"Are Blusafe locks fire-rated?","published":true,"featured":false,"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","index":30},{"questionId":"GCTiYHjafLfxjEZzE2UA","title":"Does the Origin Smart work with Euro profile cylinders?","question":"Does the Origin Smart work with Euro profile cylinders?","published":true,"featured":false,"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","index":31},{"questionId":"PqQG5H2JQs7BRaFQhw3O","title":"Can I install the Cloud-S vertically on a side gate?","question":"Can I install the Cloud-S vertically on a side gate?","published":true,"featured":false,"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","index":32},{"questionId":"MivWnDZ1ou334vvpMz4U","title":"Will the Origin Smart work with Scandinavian locks?","question":"Will the Origin Smart work with Scandinavian locks?","published":true,"featured":false,"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","index":33},{"questionId":"2QucCMmMH6pKzjPnl9wE","title":"Can I use the lock with a smart home hub like SmartThings?","question":"Can I use the lock with a smart home hub like SmartThings?","published":true,"featured":false,"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","index":34},{"questionId":"YWw8Lhg3ztchbFQQlUHN","title":"Do Blusafe locks support multi-language keypads?","question":"Do Blusafe locks support multi-language keypads?","published":true,"featured":false,"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","index":35},{"questionId":"xeRvqwzRULxq2JEShtbx","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","index":36},{"questionId":"JEK42fKk60AttTafzq4N","title":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Can Blusafe locks integrate with Ring or Nest systems?","published":true,"featured":false,"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","index":37},{"questionId":"jYWxD4lHTC755LgC7ufa","title":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Is the Apollo compatible with slam-shut multipoint systems?","published":true,"featured":false,"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","index":38},{"questionId":"iWE1S2AWWmyn4ac0QH8v","title":"Does the WiFi bridge work on 5GHz networks?","question":"Does the WiFi bridge work on 5GHz networks?","published":true,"featured":false,"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","index":39},{"questionId":"ca7dQEVskkREzYvqTIe7","title":"Are Blusafe locks suitable for commercial use?","question":"Are Blusafe locks suitable for commercial use?","published":true,"featured":false,"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","index":40},{"questionId":"8DPz7DYycMLRqHmtdH6B","title":"Will Blusafe locks work in Australia?","question":"Will Blusafe locks work in Australia?","published":true,"featured":false,"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","index":41},{"questionId":"MvuwMOP1VqrxEMFy8LYr","title":"Can the Contour be installed on glass doors?","question":"Can the Contour be installed on glass doors?","published":true,"featured":false,"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","index":42},{"questionId":"ziPxd2Iet2hDqrjDHWOW","title":"Do Blusafe locks support Apple HomeKit?","question":"Do Blusafe locks support Apple HomeKit?","published":true,"featured":false,"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","index":43},{"questionId":"HLQXlqK7vXFFrMxWsvHf","title":"Are Blusafe locks weatherproof?","question":"Are Blusafe locks weatherproof?","published":true,"featured":false,"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","index":44},{"questionId":"tta3LpkjmyOHxIBJy94S","title":"Can I install Blusafe locks on a door with an offset gearbox?","question":"Can I install Blusafe locks on a door with an offset gearbox?","published":true,"featured":false,"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","index":45},{"questionId":"9HxdkDjH7fDmwSCSG9Yw","title":"Can Blusafe locks be installed on double doors?","question":"Can Blusafe locks be installed on double doors?","published":true,"featured":false,"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","index":46},{"questionId":"ujwwGrZcADf2rLyIZ6Zb","title":"Will the app notify me if the door is left unlocked?","question":"Will the app notify me if the door is left unlocked?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","index":47},{"questionId":"WXhyu5CbEhY6IUShO7dn","title":"Are there weather shields available for outdoor use?","question":"Are there weather shields available for outdoor use?","published":true,"featured":false,"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","index":48},{"questionId":"HoLgilFHDCoiZC4lB9NA","title":"Will the app work on Huawei devices without Google Play?","question":"Will the app work on Huawei devices without Google Play?","published":true,"featured":false,"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","index":49},{"questionId":"b5qpLIIMkWq9PO1j9wZ3","title":"Do you support locks for aluminum frame doors?","question":"Do you support locks for aluminum frame doors?","published":true,"featured":false,"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","index":50},{"questionId":"STXNfSZrFN3mSqT2dNAk","title":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Is the Blusafe app the same as Tuya or Smart Life?","published":true,"featured":false,"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","index":51},{"questionId":"XmLnQZs8MtHyzAAkEh8a","title":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Is the Infinity lock compatible with lever-on-rose handles?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","index":52},{"questionId":"zPmwnyl4hB7yZzn353Nf","title":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","published":true,"featured":false,"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","index":53},{"questionId":"FbBzD9TfTRUuSHFoOWUW","title":"Can I use the Mirage padlock for lockers or gym use?","question":"Can I use the Mirage padlock for lockers or gym use?","published":true,"featured":false,"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","index":54},{"questionId":"NtePBxC0YQBHygF7egAm","title":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","published":true,"featured":false,"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","index":55},{"questionId":"T5OvZTddrr1izeXYZp0R","title":"Will Blusafe locks work with non-standard door thicknesses?","question":"Will Blusafe locks work with non-standard door thicknesses?","published":true,"featured":false,"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","index":56},{"questionId":"J5dCCfLij8oHuhv2v1dE","title":"Does the WiFi bridge need to be in the same room as the lock?","question":"Does the WiFi bridge need to be in the same room as the lock?","published":true,"featured":false,"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","index":57},{"questionId":"YkozIt0pCG8CMzi4kDtn","title":"Are Blusafe locks compatible with multipoint locks?","question":"Are Blusafe locks compatible with multipoint locks?","published":true,"featured":false,"answer":"Yes, several models are de","index":58},{"questionId":"wYKI3IBS3vkyaVyt2JW5","title":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Can I use the Cloud-S lock with a vertical handle setup?","published":true,"featured":false,"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","index":59},{"questionId":"6C4YHfSV8J0ChbqGEiHs","title":"Do your locks work with mobile access via Apple Watch?","question":"Do your locks work with mobile access via Apple Watch?","published":true,"featured":false,"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","index":60},{"questionId":"X15fGidlu08k9wXj9wzP","title":"Is the lock compatible with Home Assistant?","question":"Is the lock compatible with Home Assistant?","published":true,"featured":false,"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","index":61},{"questionId":"WWdljn8s5h6LX2REN28v","title":"Can I use the lock on an outbuilding or shed?","question":"Can I use the lock on an outbuilding or shed?","published":true,"featured":false,"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","index":62},{"questionId":"v3zpSCFJf6BPTBpdHcIB","title":"Are there extensions for thicker doors?","question":"Are there extensions for thicker doors?","published":true,"featured":false,"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","index":63},{"questionId":"yVUr3evfwkZoMcaUniTO","title":"Can the lock be used with metal gates?","question":"Can the lock be used with metal gates?","published":true,"featured":false,"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","index":64},{"questionId":"Al1X0bjxd6ApsMRj6gJt","title":"Will the system work on both Android and iOS?","question":"Will the system work on both Android and iOS?","published":true,"featured":false,"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","index":65},{"questionId":"uzFAghLG7EJTzo351Zq5","title":"Is the system compatible with Yale night latches?","question":"Is the system compatible with Yale night latches?","published":true,"featured":false,"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","index":66},{"questionId":"etaR1maEBHQlcTxBDVY5","title":"Does the Mirage padlock work with outdoor gates?","question":"Does the Mirage padlock work with outdoor gates?","published":true,"featured":false,"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","index":67},{"questionId":"luHnha20BZPcwXs8RuhF","title":"Are the locks compliant with fire safety regulations?","question":"Are the locks compliant with fire safety regulations?","published":true,"featured":false,"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","index":68},{"questionId":"TkpwtCLf8bqrLX3kIHKG","title":"Can I use third-party NFC tags with the lock?","question":"Can I use third-party NFC tags with the lock?","published":true,"featured":false,"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","index":69},{"questionId":"m2vOQk8n2PlpacknX2os","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","index":70},{"questionId":"5br0EvRUHFn0c7QptOI3","title":"Will it work with smart home hubs like SmartThings?","question":"Will it work with smart home hubs like SmartThings?","published":true,"featured":false,"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","index":71},{"questionId":"IeWAua39HBdDyenUgbQq","title":"Do the locks support British Standard mortice locks?","question":"Do the locks support British Standard mortice locks?","published":true,"featured":false,"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","index":72},{"questionId":"4PIXXsGJGeS0LoGLinnM","title":"Does the lock work with ring doorbells or cameras?","question":"Does the lock work with ring doorbells or cameras?","published":true,"featured":false,"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","index":73},{"questionId":"F0lNQug67BJ6TbqlLy0I","title":"Do you support left- and right-handed door orientations?","question":"Do you support left- and right-handed door orientations?","published":true,"featured":false,"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","index":74},{"questionId":"1xVKYoq78p0rKDsBNY18","title":"Can I use the lock on metal gates or sheds?","question":"Can I use the lock on metal gates or sheds?","published":true,"featured":true,"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","index":75},{"questionId":"zNRAcWE1XnZIB2INcEpW","title":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"Is the system compatible with smart assistants like Alexa or Google Home?","published":true,"featured":true,"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","index":76},{"questionId":"fZ45Ax86BixStRLffZ9W","title":"Do the locks work with multipoint locking systems?","question":"Do the locks work with multipoint locking systems?","published":true,"featured":true,"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","index":77},{"questionId":"SFrA3cEYNhizTO4UXA6w","title":"Can I use the app on both Android and iOS devices?","question":"Can I use the app on both Android and iOS devices?","published":true,"featured":true,"answer":"Yes, the app is fully compatible with Android and iOS platforms.","index":78},{"questionId":"5xb32VZX6pN94hmy7cRs","title":"Does the lock support Apple Watch or similar wearables?","question":"Does the lock support Apple Watch or similar wearables?","published":true,"featured":false,"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","index":79},{"questionId":"NyrzAyd6VuYnnhUQ9QD6","title":"Can I use third-party NFC tags for unlocking?","question":"Can I use third-party NFC tags for unlocking?","published":true,"featured":true,"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","index":80}],"position":3,"updatedAt":"2025-06-02T21:56:26.728Z"},{"question":"Installation","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.554Z","type":"import","questions":[{"questionId":"ms6xZcPB6AphsichGznz","title":"What photos do I need to provide for compatibility confirmation?","question":"What photos do I need to provide for compatibility confirmation?","published":true,"featured":false,"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","index":1},{"questionId":"oH2Q0ZZjxbgW1t4W9GN7","title":"Can I install a Blusafe lock on a metal door?","question":"Can I install a Blusafe lock on a metal door?","published":true,"featured":false,"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","index":2},{"questionId":"af3a8DjxEWax1wd5q9f2","title":"Does the Apollo lock work with a 60mm backset?","question":"Does the Apollo lock work with a 60mm backset?","published":true,"featured":false,"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","index":3},{"questionId":"ezuQ8OC7wIp3coAJpYTI","title":"Is a professional installer required for setup?","question":"Is a professional installer required for setup?","published":true,"featured":false,"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","index":4},{"questionId":"gg0sPBpY6dLdU1H22GPm","title":"Can I install the Yunity on an electric gate?","question":"Can I install the Yunity on an electric gate?","published":true,"featured":false,"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","index":5},{"questionId":"oQCXq5R8Stzu1TDoojiM","title":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Can the Cloud-S lock be surface-mounted without a recess?","published":true,"featured":false,"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","index":6},{"questionId":"TTwo2om7XBi7uUhr5tYJ","title":"Do I need to drill new holes to install the Origin Smart handle?","question":"Do I need to drill new holes to install the Origin Smart handle?","published":true,"featured":false,"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","index":7},{"questionId":"CZ4dFGsotIcEhdOHRznq","title":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","published":true,"featured":false,"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","index":8},{"questionId":"vvPpTo2m9psVpwC1KoH1","title":"Does the Infinity lock require drilling through the entire door?","question":"Does the Infinity lock require drilling through the entire door?","published":true,"featured":false,"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","index":9},{"questionId":"vfkj8HiGBHBcvTUCcGTM","title":"Can the Origin Smart be used on a split spindle lock?","question":"Can the Origin Smart be used on a split spindle lock?","published":true,"featured":false,"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","index":10},{"questionId":"52UlfR8fuiMYhp748C6I","title":"Will the Cloud model fit a 60mm backset?","question":"Will the Cloud model fit a 60mm backset?","published":true,"featured":false,"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","index":11},{"questionId":"C7onbpBrLLJOR8K6v1oy","title":"How long does installation take?","question":"How long does installation take?","published":true,"featured":false,"answer":"Typically 30–60 minutes, depending on the model and door condition.","index":12},{"questionId":"itWmstMZ0SYg35n3ljMZ","title":"Do I need an electrician to install the Yunity on a gate?","question":"Do I need an electrician to install the Yunity on a gate?","published":true,"featured":false,"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","index":13},{"questionId":"WZiOUlIIm9r5igchLRDg","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","index":14},{"questionId":"r66TLZ2mYqhMjfcY0i7J","title":"Does the Contour-V lock require a special door thickness?","question":"Does the Contour-V lock require a special door thickness?","published":true,"featured":false,"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","index":15},{"questionId":"Jn5Tyxe5d8Do76dDLkIH","title":"The template doesn’t match my door – what should I do?","question":"The template doesn’t match my door – what should I do?","published":true,"featured":false,"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","index":16},{"questionId":"sTFmepXh6kwmpYbhCRPk","title":"Can I install a Blusafe lock on a wooden gate?","question":"Can I install a Blusafe lock on a wooden gate?","published":true,"featured":false,"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","index":17},{"questionId":"uhVTu8rswTmiIvBwaCk4","title":"Can I reuse the screws from my old handle during installation?","question":"Can I reuse the screws from my old handle during installation?","published":true,"featured":false,"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","index":18},{"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","title":"Can the Infinity Smart be installed on uPVC doors?","question":"Can the Infinity Smart be installed on uPVC doors?","published":true,"featured":false,"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","index":19},{"questionId":"80qYznex4fh2UldRgv7c","title":"Can the Breeze-C be installed on internal doors?","question":"Can the Breeze-C be installed on internal doors?","published":true,"featured":false,"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","index":20},{"questionId":"1yzia4bvAoDG2PPiK1sc","title":"Will the Apollo fit flush with my composite door?","question":"Will the Apollo fit flush with my composite door?","published":true,"featured":false,"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","index":21},{"questionId":"1FEiDPNa9iyZldWSasUk","title":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","index":22},{"questionId":"Tol4pYESVVnnpNUqMRGo","title":"How do I determine the backset of my door for compatibility?","question":"How do I determine the backset of my door for compatibility?","published":true,"featured":false,"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","index":23},{"questionId":"x6qh8TOuFWS0FDm2IpMD","title":"Do I need to drill new holes to install the Contour lock?","question":"Do I need to drill new holes to install the Contour lock?","published":true,"featured":false,"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","index":24},{"questionId":"WQBSQVritJzITBSR6C7p","title":"Is there a setup video for installing Blusafe locks?","question":"Is there a setup video for installing Blusafe locks?","published":true,"featured":false,"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","index":25},{"questionId":"JPvk9zjsUN0C3QmZ2dqG","title":"What tools do I need to install a Blusafe smart lock?","question":"What tools do I need to install a Blusafe smart lock?","published":true,"featured":false,"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","index":26},{"questionId":"C0D1XrVhjSo8XeKAlUyH","title":"Do I need to use the Blusafe installation template?","question":"Do I need to use the Blusafe installation template?","published":true,"featured":false,"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","index":27},{"questionId":"3VKkEbzjNhxTvgZiTjGn","title":"Can I mount the WiFi bridge behind a door or cupboard?","question":"Can I mount the WiFi bridge behind a door or cupboard?","published":true,"featured":false,"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","index":28},{"questionId":"ppMn6WnxvMIZIcEfd8V8","title":"Do Blusafe locks come with installation instructions?","question":"Do Blusafe locks come with installation instructions?","published":true,"featured":false,"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","index":29},{"questionId":"xPgIhGY6htGeukoVjwx9","title":"Is there a left-handed version of the Contour handle?","question":"Is there a left-handed version of the Contour handle?","published":true,"featured":false,"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","index":30},{"questionId":"1ZeHbN53s3tNa9O3uMcD","title":"Do I need internet access during lock setup?","question":"Do I need internet access during lock setup?","published":true,"featured":false,"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","index":31},{"questionId":"P0XOONQnFneRyGDnrmES","title":"Do I need to drill through the door to install the Origin Smart?","question":"Do I need to drill through the door to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","index":32},{"questionId":"dheAsXTtB9LPfsYw4SEu","title":"Is professional installation recommended for Blusafe locks?","question":"Is professional installation recommended for Blusafe locks?","published":true,"featured":false,"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","index":33},{"questionId":"ryf5ybfksPgNJ6ZCwCZM","title":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Do I need to remove the internal handle when installing the Infinity lock?","published":true,"featured":false,"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","index":34},{"questionId":"cHiI4aMvY1rxRsSHkqOT","title":"Are extra-long screws included for thicker doors?","question":"Are extra-long screws included for thicker doors?","published":true,"featured":false,"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","index":35},{"questionId":"xA9RnofphFDqLcbTjdM7","title":"Can I install the lock on a door with a mail slot?","question":"Can I install the lock on a door with a mail slot?","published":true,"featured":false,"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","index":36},{"questionId":"4RfE7AvfLImYgj4xYm2k","title":"Can I install a Blusafe lock on an inward opening door?","question":"Can I install a Blusafe lock on an inward opening door?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","index":37},{"questionId":"SvIJXtmWxXREt3sJLklK","title":"Do I need to chisel the door frame for installation?","question":"Do I need to chisel the door frame for installation?","published":true,"featured":false,"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","index":38},{"questionId":"Sr3rFAYwc1d3F4rGZlnC","title":"Can I install the Breeze A on a uPVC door?","question":"Can I install the Breeze A on a uPVC door?","published":true,"featured":false,"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","index":39},{"questionId":"ygtdzzNBgX7l2HXQjXK1","title":"Can I install the lock without removing my existing handle?","question":"Can I install the lock without removing my existing handle?","published":true,"featured":false,"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","index":40},{"questionId":"uDJR8etx8Nlly10Y1d0e","title":"Do I need to lubricate the mechanism during installation?","question":"Do I need to lubricate the mechanism during installation?","published":true,"featured":false,"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","index":41},{"questionId":"PcNZt1FH1z7nVh9kdnGM","title":"Can I install the lock on a composite door?","question":"Can I install the lock on a composite door?","published":true,"featured":false,"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","index":42},{"questionId":"KqNPYZIgrKFCXRyEePhJ","title":"Is there a template included for drilling the correct holes?","question":"Is there a template included for drilling the correct holes?","published":true,"featured":false,"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","index":43},{"questionId":"q9k5FasjHOsFJop3z7PO","title":"Does the lock require a backplate?","question":"Does the lock require a backplate?","published":true,"featured":false,"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","index":44},{"questionId":"03QBRBizygNJyAEKlEyJ","title":"What tools do I need to install a Blusafe lock?","question":"What tools do I need to install a Blusafe lock?","published":true,"featured":false,"answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","index":45},{"questionId":"QUtEZ0IukynH2ZJaDXv3","title":"Is installation support available if I get stuck?","question":"Is installation support available if I get stuck?","published":true,"featured":false,"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","index":46},{"questionId":"z8W8N39cFPckCYetqw2p","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":false,"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","index":47},{"questionId":"SteI7fRBVLzWigFP8cFU","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","index":48},{"questionId":"4b8tFwyNNyJy2vwDKXlu","title":"Can I install the lock on a composite or uPVC door?","question":"Can I install the lock on a composite or uPVC door?","published":true,"featured":true,"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","index":49},{"questionId":"xl4sRY8CnZj8KLtcwirC","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":true,"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","index":50},{"questionId":"fSPK7NYqHKt0WOjPG3d1","title":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Are Blusafe locks compatible with left- and right-handed doors?","published":true,"featured":true,"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","index":51},{"questionId":"clHSJdIAruEEbGYQ5WRx","title":"Are extension kits available for thicker doors?","question":"Are extension kits available for thicker doors?","published":true,"featured":true,"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","index":52},{"questionId":"jQmYHOGUtIDHz77JCPXs","title":"Do I need any special skills to install a Blusafe lock?","question":"Do I need any special skills to install a Blusafe lock?","published":true,"featured":true,"answer":"No, installation is straightforward and only basic DIY skills are needed.","index":53},{"questionId":"d2jrvwrux2RNsa6BrsXq","title":"Is a professional installation service available?","question":"Is a professional installation service available?","published":true,"featured":false,"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","index":54},{"questionId":"XBXOe71jDc2xg7XjGtKd","title":"Will the lock fit on doors with decorative trim or narrow frames?","question":"Will the lock fit on doors with decorative trim or narrow frames?","published":true,"featured":true,"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","index":55}],"position":4,"updatedAt":"2025-06-02T21:56:26.732Z"},{"question":"Product Care","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"TBubX6e3OnLkvkMImFY7","title":"What’s the best way to clean the fingerprint sensor?","question":"What’s the best way to clean the fingerprint sensor?","published":true,"featured":false,"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","index":1}],"position":5,"updatedAt":"2025-06-02T21:56:26.734Z"},{"question":"Troubleshooting","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.560Z","type":"import","questions":[{"questionId":"JaQVDpoIyC1lUvMZjjfy","title":"My Breeze handle is not responding. What should I check?","question":"My Breeze handle is not responding. What should I check?","published":true,"featured":false,"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","index":1},{"questionId":"BhR3bI2CyQana33LoOb6","title":"The app is not pairing with my lock.","question":"The app is not pairing with my lock.","published":true,"featured":false,"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","index":2},{"questionId":"OlfbfPOSadNxMshSINon","title":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","published":true,"featured":false,"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","index":3},{"questionId":"mxI6dwTjJ1h4uhqKOFNE","title":"The handle turns but doesn’t retract the latch.","question":"The handle turns but doesn’t retract the latch.","published":true,"featured":false,"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","index":4},{"questionId":"V8la78diwJNX9zDN7XTz","title":"My lock clicks but doesn’t unlock.","question":"My lock clicks but doesn’t unlock.","published":true,"featured":false,"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","index":5},{"questionId":"JPyWozqxSvaSbBw95AtP","title":"Why does my Mirage padlock not respond to fingerprint input?","question":"Why does my Mirage padlock not respond to fingerprint input?","published":true,"featured":false,"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","index":6},{"questionId":"fdZ4iIoDlbLLtVfOeyAn","title":"The keypad is not lighting up when I press it.","question":"The keypad is not lighting up when I press it.","published":true,"featured":false,"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","index":7},{"questionId":"oHsq4fd39qVpzJ4sPFKf","title":"My app says “Device Offline”. What does that mean?","question":"My app says “Device Offline”. What does that mean?","published":true,"featured":false,"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","index":8},{"questionId":"jy33cE9UCEEfm9wmJgQP","title":"Why is the lock beeping but not unlocking?","question":"Why is the lock beeping but not unlocking?","published":true,"featured":false,"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","index":9},{"questionId":"Pl4b4TewaF7uhfPImcOS","title":"My Contour-V lock handle is spinning freely.","question":"My Contour-V lock handle is spinning freely.","published":true,"featured":false,"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","index":10},{"questionId":"AFMeu2UiQyjEmj4DN0QB","title":"The fingerprint sensor flashes red. What does that mean?","question":"The fingerprint sensor flashes red. What does that mean?","published":true,"featured":false,"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","index":11},{"questionId":"Shz67Tiv8HZnkJKfi1aa","title":"The app shows “Sync failed” when updating users.","question":"The app shows “Sync failed” when updating users.","published":true,"featured":false,"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","index":12},{"questionId":"qARSM81zEUG2W5kw2b6D","title":"The app keeps logging me out. Is that normal?","question":"The app keeps logging me out. Is that normal?","published":true,"featured":false,"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","index":13},{"questionId":"7KOqBwahVVx0hpUsXIeP","title":"Why is the fingerprint scanner slow to respond?","question":"Why is the fingerprint scanner slow to respond?","published":true,"featured":false,"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","index":14},{"questionId":"Vm7tDqkVDACJfGICpRd7","title":"Why is the lock unlocking on its own?","question":"Why is the lock unlocking on its own?","published":true,"featured":false,"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","index":15},{"questionId":"NX98bU5j1Z1qSUBDuuCX","title":"Can I power the lock from outside if the battery is dead?","question":"Can I power the lock from outside if the battery is dead?","published":true,"featured":false,"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","index":16},{"questionId":"TZbgxh5WmWae4SWfW9xr","title":"My lock resets randomly. What causes this?","question":"My lock resets randomly. What causes this?","published":true,"featured":false,"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","index":17},{"questionId":"G0F4Xn4llJzVifp0fGZW","title":"My lock won’t calibrate properly.","question":"My lock won’t calibrate properly.","published":true,"featured":false,"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","index":18},{"questionId":"7oGciye6MC03O1emofYi","title":"The WiFi bridge is connected but the lock is still offline.","question":"The WiFi bridge is connected but the lock is still offline.","published":true,"featured":false,"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","index":19},{"questionId":"Wg09YNEtxOyeKJiOrcX1","title":"My app shows “lock disconnected” even when I’m nearby.","question":"My app shows “lock disconnected” even when I’m nearby.","published":true,"featured":false,"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","index":20},{"questionId":"VRHM86DBh4idvWmeUWR7","title":"Why is the handle loose after installation?","question":"Why is the handle loose after installation?","published":true,"featured":false,"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","index":21},{"questionId":"g0VBBTuoehCIbfTjj7tN","title":"My PIN code works during the day but fails at night.","question":"My PIN code works during the day but fails at night.","published":true,"featured":false,"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","index":22},{"questionId":"RCNWbQxP9f2VfNIPhlfD","title":"My lock isn’t making any sound. Is it broken?","question":"My lock isn’t making any sound. Is it broken?","published":true,"featured":false,"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","index":23},{"questionId":"Ixolks910zfn7lhUxsIq","title":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","index":24},{"questionId":"4A3m70zmQ6x6bP9Fo2e8","title":"My lock’s batteries drain very quickly.","question":"My lock’s batteries drain very quickly.","published":true,"featured":false,"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","index":25},{"questionId":"xKTUMm8zhZfRpQPn75Sq","title":"My keypad is unresponsive. What should I do?","question":"My keypad is unresponsive. What should I do?","published":true,"featured":false,"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","index":26},{"questionId":"Mbh5mv4iYSb91wWBXNJ0","title":"My RFID card is not working anymore.","question":"My RFID card is not working anymore.","published":true,"featured":false,"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","index":27},{"questionId":"TRJnIRdx9eZ0uDq9I577","title":"Why is my lock beeping at night but works fine during the day?","question":"Why is my lock beeping at night but works fine during the day?","published":true,"featured":false,"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","index":28},{"questionId":"PBUNea8tCzhZFzH17VzB","title":"Why does the app freeze when I try to add a new user?","question":"Why does the app freeze when I try to add a new user?","published":true,"featured":false,"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","index":29},{"questionId":"yWfQZN5EJrjKzgYWVi0G","title":"My Mirage padlock isn’t charging. What should I check?","question":"My Mirage padlock isn’t charging. What should I check?","published":true,"featured":false,"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","index":30},{"questionId":"NP203MlmURsFwnOX8Ko7","title":"My lock clicks but doesn’t open. What could be wrong?","question":"My lock clicks but doesn’t open. What could be wrong?","published":true,"featured":false,"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","index":31},{"questionId":"tc3nEsH9oMqY5PpYEPXU","title":"My app says “Device already bound” — what does this mean?","question":"My app says “Device already bound” — what does this mean?","published":true,"featured":false,"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","index":32},{"questionId":"mCbfGqGsFKpG2dlU72hb","title":"My PINs work intermittently — what causes this?","question":"My PINs work intermittently — what causes this?","published":true,"featured":false,"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","index":33},{"questionId":"GVogjftqe8IUvEq4prL0","title":"Why is the fingerprint scanner not detecting prints in the cold?","question":"Why is the fingerprint scanner not detecting prints in the cold?","published":true,"featured":false,"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","index":34},{"questionId":"7EL63EuS1FQeFGWe9waK","title":"Why does the lock beep when I open or close it?","question":"Why does the lock beep when I open or close it?","published":true,"featured":false,"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","index":35},{"questionId":"jlSTbOBKf3Nwf76IvFUt","title":"Why does the lock show as “offline” in the app?","question":"Why does the lock show as “offline” in the app?","published":true,"featured":false,"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","index":36},{"questionId":"gf7JWBNyHeJZpFvvvehm","title":"Why isn’t my lock syncing with the app during setup?","question":"Why isn’t my lock syncing with the app during setup?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","index":37},{"questionId":"zzrpI9jZMLq5zMnp3UNC","title":"Why does my lock battery die quickly even with new batteries?","question":"Why does my lock battery die quickly even with new batteries?","published":true,"featured":false,"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","index":38},{"questionId":"Nj4TMyARMhNvemTfFp1o","title":"Why does the lock flash red and not respond?","question":"Why does the lock flash red and not respond?","published":true,"featured":false,"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","index":39},{"questionId":"fb2joZ2fJGTpTzL5244w","title":"Why is the app not showing the correct battery level?","question":"Why is the app not showing the correct battery level?","published":true,"featured":false,"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","index":40},{"questionId":"kTSNOdtGCRntDoG18yyU","title":"Why is there a lag between entering the PIN and the door unlocking?","question":"Why is there a lag between entering the PIN and the door unlocking?","published":true,"featured":false,"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","index":41},{"questionId":"M3kz3EgzjIJJpWuFJhDx","title":"The fingerprint scanner is inconsistent. What should I do?","question":"The fingerprint scanner is inconsistent. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","index":42},{"questionId":"G1QqryczaqFZ8QeqlznA","title":"I can’t add a new fingerprint — it keeps failing.","question":"I can’t add a new fingerprint — it keeps failing.","published":true,"featured":false,"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","index":43},{"questionId":"iXwofbtXTM7DsA89ApTO","title":"My lock responds late when using the app. What could be the cause?","question":"My lock responds late when using the app. What could be the cause?","published":true,"featured":false,"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","index":44},{"questionId":"JiEN1bsBcc1V0Pl58gvA","title":"My app says “Failed to connect” during setup. What should I do?","question":"My app says “Failed to connect” during setup. What should I do?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","index":45},{"questionId":"FYpkuU9jTJzc8TiP5smH","title":"Why is the auto-lock feature not working consistently?","question":"Why is the auto-lock feature not working consistently?","published":true,"featured":false,"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","index":46},{"questionId":"NExr8vOpfaJrsPxXfLeG","title":"Why is my WiFi bridge flashing red?","question":"Why is my WiFi bridge flashing red?","published":true,"featured":false,"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","index":47},{"questionId":"q5F0HR6HgkAYizg2m8X2","title":"How do I reset the lock if it's unresponsive?","question":"How do I reset the lock if it's unresponsive?","published":true,"featured":true,"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","index":48},{"questionId":"qaP2f48ie2uwJRKHqIHG","title":"Why does my lock keep flashing red or beeping?","question":"Why does my lock keep flashing red or beeping?","published":true,"featured":true,"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","index":49},{"questionId":"nLjXWRbknXD7uBgfqnK3","title":"Why does the lock show “motor jam” and not operate?","question":"Why does the lock show “motor jam” and not operate?","published":true,"featured":true,"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","index":50},{"questionId":"LGIp6CSQ59IbHV1QsbHG","title":"What should I do if my lock doesn't respond to any input?","question":"What should I do if my lock doesn't respond to any input?","published":true,"featured":true,"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","index":51}],"position":6,"updatedAt":"2025-06-02T21:56:26.735Z"},{"question":"App & Account","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"AGBrIv0TKe1qPAzMfBM3","title":"Can I control multiple properties from one account?","question":"Can I control multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app supports managing locks across different properties from a single login.","index":1},{"questionId":"IuMgh8VEs7uZonMF58JO","title":"Can multiple admins manage the same lock?","question":"Can multiple admins manage the same lock?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","index":2},{"questionId":"PJa5WOVTLKmP6AUL6muA","title":"How do I transfer a lock to a new account?","question":"How do I transfer a lock to a new account?","published":true,"featured":false,"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","index":3},{"questionId":"agBlBvBIT5boObppuYc2","title":"What happens if I change phones — will I lose my lock setup?","question":"What happens if I change phones — will I lose my lock setup?","published":true,"featured":false,"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","index":4},{"questionId":"MIWC4zdCMEh3gQ5xVFlW","title":"I forgot my app login — how do I recover it?","question":"I forgot my app login — how do I recover it?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","index":5},{"questionId":"Qxr9YGckW5AVGHJgHCTr","title":"Can I export access logs for a property?","question":"Can I export access logs for a property?","published":true,"featured":false,"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","index":6},{"questionId":"fdqxt9OJNrvQf45qRJyx","title":"Can I change the language of the app?","question":"Can I change the language of the app?","published":true,"featured":false,"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","index":7},{"questionId":"svMmtP2WE5vqlBuaPTOZ","title":"Is there a limit to how many users I can add?","question":"Is there a limit to how many users I can add?","published":true,"featured":false,"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","index":8},{"questionId":"8r8UKi7aoXC6cHUnxZhV","title":"Can I share my lock with someone in another country?","question":"Can I share my lock with someone in another country?","published":true,"featured":false,"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","index":9},{"questionId":"mW9EdSiuWHOrRwBfYxg0","title":"Can I delete user access remotely?","question":"Can I delete user access remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","index":10},{"questionId":"NXw34oMMLKhdGQ2jMwGn","title":"How do I log out of all devices for my account?","question":"How do I log out of all devices for my account?","published":true,"featured":false,"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","index":11},{"questionId":"jdo3j0h3d2YbbqNUBMKI","title":"Can I use the same account on multiple phones?","question":"Can I use the same account on multiple phones?","published":true,"featured":false,"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","index":12},{"questionId":"swMfJaVbEF6ZG4oYQs4E","title":"How do I clear all users from a lock?","question":"How do I clear all users from a lock?","published":true,"featured":false,"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","index":13},{"questionId":"fCpBGyXuOOBFw47509QW","title":"Can I change the lock name in the app?","question":"Can I change the lock name in the app?","published":true,"featured":false,"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","index":14},{"questionId":"EfXPFvI0ErqEZXFt07K8","title":"How can I reset my app password?","question":"How can I reset my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","index":15},{"questionId":"l5IJeBR3uMRyzEw95Y45","title":"Can multiple users be logged in to the same account at once?","question":"Can multiple users be logged in to the same account at once?","published":true,"featured":false,"answer":"Yes, the same account can be used on multiple devices simultaneously.","index":16},{"questionId":"KJJgRcIj7rjh1sO50LDI","title":"Can I rename user profiles for better organization?","question":"Can I rename user profiles for better organization?","published":true,"featured":false,"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","index":17},{"questionId":"h3Yr5zcMKTlS8Cfdolex","title":"Can I recover my access if I accidentally delete the app?","question":"Can I recover my access if I accidentally delete the app?","published":true,"featured":false,"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","index":18},{"questionId":"Z8WGL5kDNrhgvA8A5Yv1","title":"Can I use different email addresses for different locks?","question":"Can I use different email addresses for different locks?","published":true,"featured":false,"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","index":19},{"questionId":"MdRQZ4JX1p3NO0wfnXyb","title":"Can I manage multiple properties from one account?","question":"Can I manage multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":20},{"questionId":"2RRnSUmIj8usTP5LOQTU","title":"Can I transfer lock ownership to someone else?","question":"Can I transfer lock ownership to someone else?","published":true,"featured":false,"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","index":21},{"questionId":"PIVwDmDEm5sVk1M7OQpV","title":"Can I restrict users to specific days only?","question":"Can I restrict users to specific days only?","published":true,"featured":false,"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","index":22},{"questionId":"PgLr7o11SrD7Qpavtqru","title":"Can I manage multiple WiFi bridges in the same account?","question":"Can I manage multiple WiFi bridges in the same account?","published":true,"featured":false,"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","index":23},{"questionId":"1xhEkCJdTPliFrUavrcS","title":"Can I create multiple admin users?","question":"Can I create multiple admin users?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","index":24},{"questionId":"Jp5HqZdqSMV9gi94eP9v","title":"What permissions can I assign to different users?","question":"What permissions can I assign to different users?","published":true,"featured":false,"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","index":25},{"questionId":"68HW5IUEdUPxlBQ1zziy","title":"Can I see which user accessed the lock and when?","question":"Can I see which user accessed the lock and when?","published":true,"featured":false,"answer":"Yes, access logs show the method, time, and user for each unlock event.","index":26},{"questionId":"yhxjBmfY7gEwpMwyaBZF","title":"Can I log out remotely if I lose my phone?","question":"Can I log out remotely if I lose my phone?","published":true,"featured":false,"answer":"Change your Blusafe account password to log out of all devices and secure access.","index":27},{"questionId":"EyXoULp1vnUF3v3ePpOP","title":"Can I view device activity history?","question":"Can I view device activity history?","published":true,"featured":false,"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","index":28},{"questionId":"FzQ1JhNWsYKuREtHsSYM","title":"What happens if I forget my app password?","question":"What happens if I forget my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","index":29},{"questionId":"r4lhXEk1DnxvOYbtRXv7","title":"Can I track who accessed the lock and when?","question":"Can I track who accessed the lock and when?","published":true,"featured":true,"answer":"Yes, access logs with user identification, time, and method are available in the app.","index":30},{"questionId":"Loyo2zrpUBENvPj9KmQJ","title":"Can I reset my app password if I forget it?","question":"Can I reset my app password if I forget it?","published":true,"featured":true,"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","index":31},{"questionId":"LR17sAFxNRR0JuDXSduU","title":"Can I manage multiple properties and devices from one account?","question":"Can I manage multiple properties and devices from one account?","published":true,"featured":true,"answer":"Yes, the app supports managing multiple devices and locations under a single account.","index":32},{"questionId":"Smc33zybbwPZ2D5hPq6q","title":"Can I see all users who accessed the lock this week?","question":"Can I see all users who accessed the lock this week?","published":true,"featured":true,"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","index":33},{"questionId":"jFChRti9k5Dqt07BhslO","title":"Can I set up multiple admins for the same lock?","question":"Can I set up multiple admins for the same lock?","published":true,"featured":true,"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","index":34}],"position":7,"updatedAt":"2025-06-02T21:56:26.738Z"},{"question":"Orders & Services","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.628Z","type":"import","questions":[{"questionId":"ODaOM9Olm7mQqBoED3XT","title":"Does Blusafe provide installation services?","question":"Does Blusafe provide installation services?","published":true,"featured":false,"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","index":1}],"position":8,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Technical Support","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.627Z","type":"import","questions":[{"questionId":"gU3QBAvVUwWq0OorzBaN","title":"Can I integrate Blusafe locks with Home Assistant?","question":"Can I integrate Blusafe locks with Home Assistant?","published":true,"featured":false,"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","index":1},{"questionId":"ED2kPSAhKLzwUcASFyKu","title":"My app isn't updating lock activity.","question":"My app isn't updating lock activity.","published":true,"featured":false,"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","index":2},{"questionId":"lsAxMpzZ7uUmAzBp58vC","title":"Is there a way to export user access logs?","question":"Is there a way to export user access logs?","published":true,"featured":false,"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","index":3},{"questionId":"eROLEZ0MvyocA9VfDijF","title":"The Tuya app does not list my lock during pairing. What should I do?","question":"The Tuya app does not list my lock during pairing. What should I do?","published":true,"featured":false,"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","index":4},{"questionId":"dgVwC6aqTay7ytC4VWTb","title":"Why does my lock keep showing “Lock jammed” in the app?","question":"Why does my lock keep showing “Lock jammed” in the app?","published":true,"featured":false,"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","index":5},{"questionId":"i9OhGMjPrgopTQh0thmQ","title":"How do I update the firmware on my Blusafe lock?","question":"How do I update the firmware on my Blusafe lock?","published":true,"featured":false,"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","index":6},{"questionId":"qTwTBkIrYePmkJM4PTjO","title":"I can’t delete a user from the app.","question":"I can’t delete a user from the app.","published":true,"featured":false,"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","index":7},{"questionId":"2dlsBpbxcacBdWwn34pP","title":"My lock only works intermittently.","question":"My lock only works intermittently.","published":true,"featured":false,"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","index":8},{"questionId":"nw8MzHj1yLQkp3q2YSXI","title":"How do I reset my lock to factory settings?","question":"How do I reset my lock to factory settings?","published":true,"featured":false,"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","index":9},{"questionId":"KuQBtztjzkIMA3HokS2F","title":"How do I pair a new fingerprint?","question":"How do I pair a new fingerprint?","published":true,"featured":false,"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","index":10},{"questionId":"cBubsFxwlMacOuFgDi5C","title":"Can I assign admin and guest roles to users?","question":"Can I assign admin and guest roles to users?","published":true,"featured":false,"answer":"Yes, the app allows assigning roles with different permissions for access control.","index":11},{"questionId":"VRrM3S2N3ksBcyMRE7Bp","title":"Does the lock store data if the app isn’t connected?","question":"Does the lock store data if the app isn’t connected?","published":true,"featured":false,"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","index":12},{"questionId":"GGAYvD6MfJVJtHiHLdp4","title":"Why does my lock sometimes take a few seconds to respond?","question":"Why does my lock sometimes take a few seconds to respond?","published":true,"featured":false,"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","index":13},{"questionId":"IH7ixHb96zxJC4nDVNWT","title":"What happens if I forget my admin code?","question":"What happens if I forget my admin code?","published":true,"featured":false,"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","index":14},{"questionId":"DesS5na37Gi97St2T7Ab","title":"How do I check my firmware version?","question":"How do I check my firmware version?","published":true,"featured":false,"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","index":15},{"questionId":"AIJU4XzW2VnxMbLk32qp","title":"Can I recover access if I lose my phone?","question":"Can I recover access if I lose my phone?","published":true,"featured":false,"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","index":16},{"questionId":"KB0vaHKhvieWpBNbgXpa","title":"Can I reset the WiFi bridge without resetting the lock?","question":"Can I reset the WiFi bridge without resetting the lock?","published":true,"featured":false,"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","index":17},{"questionId":"1BnynhxE5NRZYTysnVPC","title":"The lock is beeping continuously. What does that indicate?","question":"The lock is beeping continuously. What does that indicate?","published":true,"featured":false,"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","index":18},{"questionId":"H53t98dlAZQKfhCV5DvM","title":"Can I manually lock the door from inside?","question":"Can I manually lock the door from inside?","published":true,"featured":false,"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","index":19},{"questionId":"ZGSp5EAztVOcvm8KnQSf","title":"Is there a support number I can call?","question":"Is there a support number I can call?","published":true,"featured":false,"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","index":20},{"questionId":"UWeGqnSflv73WLjPCk9L","title":"Can I use the lock during a power cut?","question":"Can I use the lock during a power cut?","published":true,"featured":false,"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","index":21},{"questionId":"ESF5u44eSEL6MpfrDySL","title":"Is it safe to leave batteries in the lock unused for months?","question":"Is it safe to leave batteries in the lock unused for months?","published":true,"featured":false,"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","index":22},{"questionId":"GedlO5IYJ1bhAJ3qbHuP","title":"How do I know if my firmware is up to date?","question":"How do I know if my firmware is up to date?","published":true,"featured":false,"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","index":23},{"questionId":"iheaexAh4HKM4ghShC3j","title":"What should I do if the calibration process fails repeatedly?","question":"What should I do if the calibration process fails repeatedly?","published":true,"featured":false,"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","index":24},{"questionId":"cILN4mwC9ikMtOu1lGXX","title":"The app won’t scan my QR code. What should I do?","question":"The app won’t scan my QR code. What should I do?","published":true,"featured":false,"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","index":25},{"questionId":"zWCH5X9bsdWJjGcXnnWf","title":"I hear a constant clicking noise from the lock.","question":"I hear a constant clicking noise from the lock.","published":true,"featured":false,"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","index":26},{"questionId":"Xzpr6pUzqCMTrd3y7ENx","title":"The lock isn’t syncing with the app after setup.","question":"The lock isn’t syncing with the app after setup.","published":true,"featured":false,"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","index":27},{"questionId":"hCBcUfoMmq3Cf1Z8AnIL","title":"How do I update the firmware on my lock?","question":"How do I update the firmware on my lock?","published":true,"featured":false,"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","index":28},{"questionId":"5T4Dg00w9UC56wCQuYMc","title":"How can I test if my WiFi bridge is working?","question":"How can I test if my WiFi bridge is working?","published":true,"featured":false,"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","index":29},{"questionId":"5v6qYi0dfn1bxIAWnDmO","title":"How do I reset the Mirage padlock?","question":"How do I reset the Mirage padlock?","published":true,"featured":false,"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","index":30},{"questionId":"xIiE763eg4cJDq0erVrT","title":"My lock doesn’t make any sound even after replacing batteries.","question":"My lock doesn’t make any sound even after replacing batteries.","published":true,"featured":false,"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","index":31},{"questionId":"c5cph0hidoFvYulsWrpo","title":"My keypad lights up but doesn’t respond to input.","question":"My keypad lights up but doesn’t respond to input.","published":true,"featured":false,"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","index":32},{"questionId":"lgo40JNnW9jb0AgtvHQw","title":"Why is there a delay between unlocking on the app and the lock responding?","question":"Why is there a delay between unlocking on the app and the lock responding?","published":true,"featured":false,"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","index":33},{"questionId":"zMKPQTogRVKYb4ajDU7Z","title":"How do I soft reset the Origin Smart lock?","question":"How do I soft reset the Origin Smart lock?","published":true,"featured":false,"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","index":34},{"questionId":"T2ITosMhDGvDFdOA71iv","title":"How do I reset the WiFi bridge?","question":"How do I reset the WiFi bridge?","published":true,"featured":false,"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","index":35},{"questionId":"JVg7FODzaD4QrYaldhad","title":"What do I do if my lock doesn't calibrate properly?","question":"What do I do if my lock doesn't calibrate properly?","published":true,"featured":false,"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","index":36},{"questionId":"Qs9v8jzQO4YhTQ7axKwm","title":"Why is the WiFi bridge not pairing with the app?","question":"Why is the WiFi bridge not pairing with the app?","published":true,"featured":false,"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","index":37},{"questionId":"lX2Zppm6AuCAUZx0alAZ","title":"My lock shows “motor jam” — how do I fix it?","question":"My lock shows “motor jam” — how do I fix it?","published":true,"featured":false,"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","index":38},{"questionId":"tDGybL5npEoLc1IZaPuP","title":"What should I do if the app crashes frequently?","question":"What should I do if the app crashes frequently?","published":true,"featured":false,"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","index":39},{"questionId":"6LZar482J7A4VpSrUsTo","title":"The keypad buttons aren’t responding. What should I do?","question":"The keypad buttons aren’t responding. What should I do?","published":true,"featured":false,"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","index":40},{"questionId":"S0Vsld2It9IvQCcCYjCm","title":"The lock says \"binding failed\" — what does that mean?","question":"The lock says \"binding failed\" — what does that mean?","published":true,"featured":false,"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","index":41},{"questionId":"4Pna1AiZPD08yXmrF5uK","title":"Can I upgrade firmware manually?","question":"Can I upgrade firmware manually?","published":true,"featured":false,"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","index":42}],"position":9,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Returns & Refunds","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.561Z","type":"import","questions":[{"questionId":"Di7Ccxy3zj0dthQSKeDR","title":"I bought the wrong finish — can I exchange the lock?","question":"I bought the wrong finish — can I exchange the lock?","published":true,"featured":false,"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","index":1},{"questionId":"eV8Jolw7NmQlQPUf6ag9","title":"How long does it take to receive a refund?","question":"How long does it take to receive a refund?","published":true,"featured":false,"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","index":2},{"questionId":"AKCFkJADdMM3i8E5kzRK","title":"I opened the box but didn’t install it. Can I still return the lock?","question":"I opened the box but didn’t install it. Can I still return the lock?","published":true,"featured":false,"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","index":3},{"questionId":"jxgaqYITD6dMHZ2C4TUP","title":"I bought a trade pack but only want to return one unit. Is that possible?","question":"I bought a trade pack but only want to return one unit. Is that possible?","published":true,"featured":false,"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","index":4},{"questionId":"rDnMalbaBClsfIO8y2Qw","title":"My order arrived damaged. What should I do?","question":"My order arrived damaged. What should I do?","published":true,"featured":false,"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","index":5},{"questionId":"8h9tJWkE2GVLpla4Ipjw","title":"What is the return period?","question":"What is the return period?","published":true,"featured":false,"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","index":6},{"questionId":"oBhSbBUb4tV1qdDgreVH","title":"I’m a trade customer. Can I return leftover stock?","question":"I’m a trade customer. Can I return leftover stock?","published":true,"featured":false,"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","index":7},{"questionId":"kZCVNHMFQhZ5wWSCYS14","title":"I’m returning the lock. Do I need to reset it first?","question":"I’m returning the lock. Do I need to reset it first?","published":true,"featured":false,"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","index":8},{"questionId":"cEoQa9ZODxD89lIELWN8","title":"Do I have to pay return shipping if I change my mind?","question":"Do I have to pay return shipping if I change my mind?","published":true,"featured":false,"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","index":9},{"questionId":"BrLG61XfKRsnVKFWg0pV","title":"I received the wrong item. What should I do?","question":"I received the wrong item. What should I do?","published":true,"featured":false,"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","index":10},{"questionId":"AZJQmm1B0cw5j8c8GusS","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","index":11},{"questionId":"WkzzURYCc2lEzON9cBbb","title":"My item was discounted during a sale. Will I be refunded the full amount?","question":"My item was discounted during a sale. Will I be refunded the full amount?","published":true,"featured":false,"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","index":12},{"questionId":"smMfcSjeyVIecRmDB8PP","title":"How are refunds processed if I paid using Klarna or Clearpay?","question":"How are refunds processed if I paid using Klarna or Clearpay?","published":true,"featured":false,"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","index":13},{"questionId":"jU5B22M5FD9nKk8Co4vx","title":"How long does it take to process a refund?","question":"How long does it take to process a refund?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","index":14},{"questionId":"AVwX0mDbxeXqhHuOuB3m","title":"What if I no longer have the original packaging?","question":"What if I no longer have the original packaging?","published":true,"featured":false,"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","index":15},{"questionId":"ewH9c49udtdIi6BZqGqd","title":"Do I need a return authorization before sending back an item?","question":"Do I need a return authorization before sending back an item?","published":true,"featured":false,"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","index":16},{"questionId":"zInk1C5FtoPrLqO9afKC","title":"Do you offer exchanges instead of refunds?","question":"Do you offer exchanges instead of refunds?","published":true,"featured":false,"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","index":17},{"questionId":"rTt2x8WWtWPvFoahf9RP","title":"Will I be refunded for shipping if my item is faulty?","question":"Will I be refunded for shipping if my item is faulty?","published":true,"featured":false,"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","index":18},{"questionId":"5JGZGwqyijKxNciQiZg8","title":"Do I get a replacement before returning a faulty unit?","question":"Do I get a replacement before returning a faulty unit?","published":true,"featured":false,"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","index":19},{"questionId":"xBO24yHAmxCYKDj17oAb","title":"I returned an item but haven’t received my refund. What now?","question":"I returned an item but haven’t received my refund. What now?","published":true,"featured":false,"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","index":20},{"questionId":"RhijwyfE58guGXvxXmje","title":"Can I return a product if it’s been installed?","question":"Can I return a product if it’s been installed?","published":true,"featured":false,"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","index":21},{"questionId":"QrhTgjxkm6DLgwcbwV3O","title":"Can I return a lock if it doesn’t fit my door?","question":"Can I return a lock if it doesn’t fit my door?","published":true,"featured":false,"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","index":22},{"questionId":"3HyhHO7bwPjYe2evFq2e","title":"Do I need to include accessories when returning a product?","question":"Do I need to include accessories when returning a product?","published":true,"featured":false,"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","index":23},{"questionId":"oAuEyLXIFIOHau12vDnG","title":"What’s the return policy duration?","question":"What’s the return policy duration?","published":true,"featured":false,"answer":"Blusafe offers a 30-day return window from the date of delivery.","index":24},{"questionId":"23PM4aL7XY5DENil5Gzo","title":"Is there a restocking fee for returns?","question":"Is there a restocking fee for returns?","published":true,"featured":false,"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","index":25},{"questionId":"zklyktcAUqu36mLC3sut","title":"Can I cancel my order after it has shipped?","question":"Can I cancel my order after it has shipped?","published":true,"featured":false,"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","index":26},{"questionId":"KS3hrlPihZphNBX3c261","title":"How do I package a return securely?","question":"How do I package a return securely?","published":true,"featured":false,"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","index":27},{"questionId":"wawXPwBQ4xtwxeVa2tm7","title":"Will I get a full refund if I used the product once?","question":"Will I get a full refund if I used the product once?","published":true,"featured":false,"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","index":28},{"questionId":"7gEpFAupfO3YhfyO2zx4","title":"Can I exchange for a different model?","question":"Can I exchange for a different model?","published":true,"featured":false,"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","index":29},{"questionId":"njW07sh2pJmZEDdtc79k","title":"Do I need to pay for return postage?","question":"Do I need to pay for return postage?","published":true,"featured":false,"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","index":30},{"questionId":"2vBcjdl8gud2yogiZXt5","title":"What condition must the product be in to qualify for return?","question":"What condition must the product be in to qualify for return?","published":true,"featured":false,"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","index":31},{"questionId":"zShbKcw0Pbd4NI5cMDp5","title":"What happens if my returned item is damaged in transit?","question":"What happens if my returned item is damaged in transit?","published":true,"featured":false,"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","index":32},{"questionId":"0PDiBuTFiX4QaSTxsm7K","title":"How do I get confirmation that my return has been received?","question":"How do I get confirmation that my return has been received?","published":true,"featured":false,"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","index":33},{"questionId":"xzMfBTe1dQ0eBHgsZ0J2","title":"How long does it take to process a return?","question":"How long does it take to process a return?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","index":34},{"questionId":"1cZfp6QzXUQ9pmdc0i9p","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","index":35},{"questionId":"yvFZiUQQxBQlLFYT0EI8","title":"Can I return a lock that’s been slightly scratched during install?","question":"Can I return a lock that’s been slightly scratched during install?","published":true,"featured":false,"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","index":36},{"questionId":"YndaPSysXwyETpj39RTb","title":"What’s the process for faulty product replacement?","question":"What’s the process for faulty product replacement?","published":true,"featured":false,"answer":"Contact support with proof of fault and your order number. 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